Course information

Office Manager Course Outline

Module 1: Become an Office Manager

  • Introduction
  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Communication
  • Ten Commandments of Positive Relationships   
  • Self-Awareness Affects Your Self-Image 
  • Communication and Barriers
  • Asking Good Questions 
  • Listening Skills  
  • Body Language and Frame of Reference  
  • Johari Windows   
  • Five Approaches to Relationship   
  • Self-Attitude and Persuasion    
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Tools to Fight Procrastination
  • Discipline is the Key to Stay Organised
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation    
  • Steps for Delegation    
  • When, How, and What to Delegate?     
  • Choosing the Right Person      
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

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Who should attend this Office Management Course?

This Office Management Course is ideal for individuals seeking to enhance their administrative skills, improve organisational efficiency, and develop effective Office Management techniques. It suits those aiming to excel in managing office operations and ensuring a smooth workflow. This course can be beneficial for a wide range of professionals, including:

  • Office Managers
  • Administrative Managers
  • Operations Managers
  • Team Leaders
  • Executive Assistants
  • Secretaries
  • Project Coordinators

Prerequisites of the Office Management Course

There are no formal prerequisites for the Office Management Course.

Office Management Course Overview

Effective office management is crucial for ensuring smooth operations within any organisation. It encompasses a variety of tasks, including organisation, communication, and resource management, which contribute to enhancing productivity and efficiency in the workplace. In today’s fast-paced environment, skilled office managers are essential for driving organisational success.

This course is beneficial for administrative assistants, office managers, team leaders, and human resources professionals looking to enhance their skills. Those seeking to improve their organisational capabilities and streamline office processes will find significant value in the content covered.

This 1-day course by The Knowledge Academy provides professionals with the essential skills to optimise office functions. Delegates will learn effective communication strategies, time management techniques, and methods for improving team collaboration. The course equips Delegates with the tools needed to create a productive work environment, enhance efficiency, and support business objectives.

Course Objectives

  • To understand the key principles of Office Management
  • To develop effective communication and interpersonal skills
  • To learn time management and organisational techniques
  • To enhance problem-solving and decision-making abilities
  • To manage office resources efficiently
  • To implement effective office policies and procedures

Upon completion of the course, delegates will possess valuable skills that can be applied in real-world scenarios, enabling them to create more efficient office environments and contribute positively to their organisations.

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What’s included in this Office Manager Course?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Management Certificate        
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Manager Masterclass | PA And Secretarial Course in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Manager Masterclass | PA And Secretarial Course in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Office Manager Masterclass | PA And Secretarial Course in Ottawa FAQs

The Office Management Course covers essential skills for efficient office operations, including administrative tasks, communication, time management, and organisational techniques. It aims to enhance productivity, streamline processes, and improve overall workplace management for office professionals.
There are no formal prerequisites for the Office Management Course.
This course is ideal for Administrative Professionals, Office Managers, Executive Assistants, and anyone responsible for managing office operations, seeking to enhance their organisational skills, improve efficiency, and develop effective management techniques.
Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This Office Manager Course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Completing Office Manager Training opens up job opportunities as an Office Manager, Administrative Assistant, Executive Assistant, Office Coordinator, Operations Manager, and Facilities Manager, enhancing skills in organisation, communication, and office operations management.
On completing the Office Management Training, one can expect an average salary of around £30,000 per year. Entry-level positions may start at approximately £25,000 annually, while experienced professionals can earn up to £42,500 per year.
This course is quite popular in Ottawa, with significant demand among professionals such as clerks, admin assistants, PAs, and secretaries. Courses offered by providers like The Knowledge Academy are well-regarded and widely attended across various in Ottawa cities.
This course significantly boosts career prospects by enhancing organisational, communication, and leadership skills, making participants highly valuable for administrative roles and paving the way for promotions and increased responsibilities in various business environments.
Yes, you can access the materials on multiple devices. Our platform ensures seamless access from desktops, laptops, tablets, and smartphones, allowing you to study and refer to your course content anytime, anywhere.
After completing this course, the next step is to apply your skills in a professional setting, seek advanced certifications for career growth, and stay updated with industry trends to enhance your expertise and career opportunities.
This certification is valid for a lifetime. There is no need for renewal or re-certification, allowing professionals to benefit from their credentials throughout their careers.
Completing this course is manageable with dedication. The course is designed for both beginners and experienced professionals, offering comprehensive training on essential office management skills, making it accessible and achievable for most learners.
This course covers essential topics such as administrative skills, office procedures, communication strategies, time management, organisational techniques, leadership, problem-solving, human resources basics, financial management, and the use of office technology and software tools.
In this course, you'll work on industry projects like administrative process optimisation, office layout planning, records management, team coordination, budgeting and resource allocation, customer service improvement, and implementing office technologies for enhanced productivity and efficiency.
The training fees for Office Management Coursein Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Office Management Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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