Receptionist Training in Montreal

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PA and Secretarial Course

Reception Skills

Montreal

Understand professional etiquette and customer service best practices thoroughly
Gain confidence in managing front desk operations and guest interactions
Elevate your skills for better career prospects with the Receptionist Course

Dates & Prices Dates & Prices

Course information

Reception Skills Training Course Outline

Module 1: Dealing with and Recognising Different Types of Callers

Screamer
Rambler
Ladder
Demander

Module 2: Understanding the Role of a Receptionist

Duties of a Receptionist
Characteristics of a Great Receptionist
How to Prepare for a Receptionist Interview?
Popular Interview Questions
Effective Time Management

Module 3: Importance of First Impressions

Introduction
Tips on Creating a Good First Impression
Importance of Telephone Manners
Creating a Good First Impression on the Telephone

Module 4: Projecting a Professional Image

How to Conduct Yourself Professionally in the Workplace?
Stay in Control
Non-Verbal Communication in Business
Dress Sense
Clarity and Direction
Hands and Gestures
How to Write a Professional Email?

Module 5: Successful Questioning Techniques

Introduction
Leading or “Loaded”
Recall and Process
Types of Questions
Funneling
Interpreting Disguises
Open Questions
Probing

Module 6: Maintaining a Positive Attitude

Change Your Language from Negative to Positive
Ways to Manage Stress
Self-Motivation
Self Confidence
Healthy Lifestyle

Module 7: Building Rapport Techniques

Overview
Rapport Building Techniques

Module 8: Effective Listening Skills

Listening Skills
Things to Avoid When on the Phone

Module 9: Dealing with Cold Callers

Overview
Corporate TPS
Things to Note About Corporate TPS
Tips on How to Deal with Cold Callers

Module 10: Tone, Pitch, and Pace

Introduction
Process of Communication
Effective Communication

Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional

Work as Quickly as Possible
Listen to the Entire Story First
Apologise
Make Sure You Understand
Try to Solve the Issue
Compensate the Customer for their Trouble

Who should attend this Receptionist Training?

The Receptionist Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Receptionist Course can be beneficial for a wide range of professionals, including:

Aspiring and Current Receptionists
Front Desk Managers
Administrative Assistants
Customer Service Representatives
Office Managers
Hospitality Industry Staff
Retail Associates at Information Desks

Prerequisites of the Receptionist Training

There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.

Receptionist Training Course Overview

In today's dynamic business environment, the role of a receptionist is crucial for creating a positive first impression. Effective receptionists possess strong communication skills, organisation, and the ability to multitask, ensuring smooth operations and enhancing customer satisfaction. This training addresses the essential skills required to thrive in this vital position.

Professionals such as administrative assistants, office managers, and customer service representatives will benefit significantly from this course. Enhancing reception skills is invaluable in various sectors, improving overall workplace efficiency and professionalism.

This 1 Day course by The Knowledge Academy provides professionals with the tools to excel in receptionist roles. Delegates will learn effective communication techniques, time management skills, and customer service strategies. The training focuses on practical scenarios, enabling delegates to apply their knowledge confidently in real-world situations, ultimately enhancing the customer experience.

Course Objectives

To develop effective communication skills, ensuring clear and professional interactions
To enhance customer service techniques, creating a positive experience for clients and visitors
To manage phone calls and emails efficiently, ensuring prompt and accurate responses
To improve time management and organisational skills, enabling smooth workflow and task prioritisation
To handle difficult situations and complaints professionally, maintaining calm and resolving issues effectively
To maintain a professional appearance and demeanour, reflecting the organisation’s values

Upon completion of the course, delegates will possess the skills to improve their professional interactions, significantly enhancing their contribution to their organisations and ensuring a seamless customer experience.

What’s included in this Reception Training?

World-Class Training Sessions from Experienced Instructors
Receptionist Certificate
Digital Delegate Pack

Why choose us

Our Montreal venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9^th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115^th in the world and is the 5^th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

Address

Regus,
2001 University Street, Suite 1700
Montreal
Quebec
H3A 2A6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Receptionist Training in Montreal. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Receptionist Training in Montreal, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Receptionist Training in Montreal FAQs

What is a Receptionist Course, and who is it for?

A Receptionist Course trains individuals in administrative, communication, and customer service skills required for front desk operations. It's designed for those seeking to start or enhance their careers as receptionists in various industries, including healthcare and hospitality.

Is there an examination for this Receptionist Training Course?

No examination is included for this Receptionist Course.

Are there any prerequisites to taking up this Receptionist Training?

There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.

Do I need any prior certifications?

No prior certifications are needed to take this course. It is designed for beginners and those looking to enhance their administrative skills, making it accessible to anyone interested in pursuing a career as a Receptionist.

Is there any pre-course reading for this Receptionist Course?

No, there is no pre-course reading for this course.

What will I learn in this Receptionist Course?

In this Receptionist Course, you'll learn essential skills including effective communication, customer service, time management, office technology proficiency, and administrative duties, preparing you to manage front office operations efficiently and professionally in various business environments.

Is this Receptionist Certification suitable for someone looking to switch careers?

Yes, the Receptionist Certification is ideal for career switchers, offering foundational skills in communication, customer service, and office management, making it easier to transition smoothly into a receptionist role with confidence and professionalism.

How long does it take to complete this training?

This Receptionist Course is a 1-day training course, during which delegates participate in intensive learning sessions that cover various course topics.

What sets your Receptionist Course apart from similar programmes offered by other institutions?

Our Receptionist Course stands out with its comprehensive curriculum, practical hands-on training, expert instructors, and focus on modern office technologies, ensuring participants gain the skills needed to excel in today’s dynamic workplace environment.

What are the career prospects after completing this Receptionist Training?

Completing this training opens up career prospects in various sectors, including corporate offices, healthcare facilities, hotels, and educational institutions. Graduates can advance to roles like Office Manager, Executive Assistant, or Administrative Coordinator.

Will the Receptionist Course cover strategies for enhancing business relationships and fostering client loyalty?

Yes, the Receptionist Course will cover strategies for enhancing business relationships and fostering client loyalty by teaching effective communication techniques, active listening skills, and professional demeanor, ensuring positive interactions that build trust and long-term client satisfaction.

How can Receptionists support sales and marketing efforts within an organisation?

Receptionists support sales and marketing by managing initial customer interactions, directing inquiries to the right departments, maintaining a welcoming environment, assisting with administrative tasks, and gathering customer feedback to inform marketing strategies and improve customer satisfaction.

Why choose The Knowledge Academy in Montreal over others?

The Knowledge Academy in Montreal stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Receptionist Certification Course.

What is the cost/training fees for Reception Skills in Montreal?

The training fees for Reception Skillsin Montreal starts from CAD1695

Which is the best training institute/provider of Reception Skills in Montreal?

The Knowledge Academy is the Leading global training provider for Reception Skills.

What are the best PA and Secretarial Course courses in Montreal?

Please see our PA and Secretarial Course courses available in Montreal

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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