Course information

Secretarial Masterclass​ Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • Changing Role of the Secretary       

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Different Business Writing Situations
  • Business Correspondence Skills
  • English and Writing
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates, and Your Manager

 

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Who should attend this Secretarial Course?

The Secretarial Masterclass Course is designed for anyone who wants to learn the skills and knowledge needed to be a successful Secretary. The following professionals can benefit from attending this course:

  • Secretaries
  • Human Resources (HR) Professionals
  • Administrative Assistants
  • Office Coordinators
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Data Entry Operators

Prerequisites of the Secretarial Course

There are no formal prerequisites for the Secretarial Course.

Secretarial Course Overview

The Secretarial Course is essential in today’s dynamic work environment, equipping individuals with the administrative and organisational skills required to support business operations effectively. Proficient secretaries play a crucial role in ensuring smooth communication and efficient workflow, making them indispensable to any organisation.

This course benefits professionals such as executive assistants, administrative officers, office managers, and anyone aspiring to improve their organisational and communication skills within a corporate setting. Enhancing these abilities can lead to greater career advancement opportunities.

This 1 Day course by The Knowledge Academy focuses on providing practical skills and knowledge necessary for efficient secretarial work. Delegates will learn effective communication strategies, time management techniques, and organisational skills that are vital for maintaining professionalism in fast-paced environments. The course also emphasises the importance of digital tools and software that can streamline administrative tasks.

Course Objectives

  • To efficiently manage schedules and appointments
  • To enhance communication and interpersonal skills
  • To handle confidential information and maintain discretion
  • To organise and prioritise tasks for maximum productivity
  • To utilise relevant software tools for administrative tasks
  • To solve common organisational challenges
  • To create a positive and professional office environment
  • To stay updated on the latest trends in secretarial practices

Upon completion of the course, delegates will possess valuable skills that enhance their employability, allowing them to contribute effectively in various administrative roles within the business world.

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What’s included in this Secretarial Course?

  • World-Class Training Sessions from Experienced Instructors            
  • Secretarial Masterclass Certificate         
  • Digital Delegate Pack

Why choose us

Our Kitchener venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kitchener is a city located in Southern Ontario, Canada. There is a population of around 219,200 people living in Kitchener whilst the metropolitan area has around 507,100 people inhabiting there. The University of Waterloo is a public research university based just outside of Kitchener. The University was established in 1956. The University of Waterloo has around 30,000 students in attendance studying various areas such as; Applied Health Sciences, Public Health, Accounting & Finance, International Affairs, Engineering, Environment, Mathematics, Science and Pharmaceutical Studies. The Wilfrid Laurier University is also located just outside of Kitchener. It is a public research university and was established in 1973. There are around 18,000 students in attendance either full time or part time. 

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Address

TD Canada Trust Centre
Waterloo Region
55 King Street West
7th Floor
Kitchener
Ontario
N2G 4W1

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Secretarial Masterclass | PA And Secretarial Training in Kitchener. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Secretarial Masterclass | PA And Secretarial Training in Kitchener, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Secretarial Masterclass | PA And Secretarial Training in Kitchener FAQs

Please arrive at the venue at 8:45am.
In this Secretarial Masterclass training, there are no formal prerequisites.
This courseware is mainly designed for: • Senior Secretaries • Executive Secretaries • Personal Assistants to Top-Level Management
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Secretarial Coursein Kitchener starts from CAD1695
The Knowledge Academy is the Leading global training provider for Secretarial Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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