Dealing with Difficult People Overview
Dealing with Difficult People Course Outline
Module 1: Introduction to Dealing with Difficult People
- What is Conflict?
- Types of Conflict Events
- What are Difficult People?
- Types of Difficult People
- Methods of Dealing with Conflict
Module 2: Skills Needed in Conflict Resolution
- How to Implement Conflict Resolution Methods
- Behaviours Needed for Conflict Resolution
- Conflict Resolution Approaches – Win/Win Vs Compromise
- Responses to Conflict
- Converting Conflict Into Opportunity
Module 3: Assertive Behaviour with Difficult People
- Assertive Behaviour
- Non-assertive Behaviour
- Aggressive Behaviour
- Benefits of Being Assertive
- Working Towards Solving the Problem, not Attacking the Person
- Being Assertive in Different Types of Conflict Situations
- Why Does Conflict Arises?
Module 4: Effective Communication Techniques
- Non-verbal Communication
- Listening is Key
- Tips for Approaching and Communicating with Difficult People
Who should attend this Dealing with Difficult People Course?
This Dealing with Difficult People Certification Course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this Personal Development Course:
- Project Managers
- Supervisors
- Team Leaders
- Sales Representatives
- Customer Service Executives
- Human Resources (HR) Professionals
- Senior Managers
Prerequisites of the Dealing with Difficult People Course
There are no formal prerequisites for this Dealing with Difficult People Certification Course.
Dealing with Difficult People Course Overview
Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.
Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.
The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.
Course Objectives
- To understand the dynamics of difficult interactions
- To develop communication strategies for challenging situations
- To learn techniques for maintaining composure under pressure
- To enhance conflict resolution and negotiation skills
- To build empathy and understanding in dealing with varied personalities
- To practice problem-solving in scenarios involving difficult individuals
After completing one of these Personal Development Courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.
What’s included in this Dealing with Difficult People Course?
- World-Class Training Sessions from Experienced Instructors
- Dealing With Difficult People Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Dealing with Difficult People. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Dealing with Difficult People, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Sofia is a calm, competent, experienced and well spoken trainer who is clear in her ways of teaching. She is patient, listens well and guides the course in a comfortable way allowing time for people to talk about their situations when needed. I would certainly recommend her for another training.
Penton AL, Louisa
very professional
Francisco Contreras
very good suggestions
Ramiro Sanchez
Dealing with Difficult People FAQs
"Difficult people" refers to individuals who exhibit challenging behaviours that can disrupt communication, collaboration, or productivity in personal or professional settings. These behaviours may include aggression, resistance, negativity, or uncooperativeness.
This training equips individuals with strategies to handle challenging interactions effectively, promoting better communication, conflict resolution, and a positive work environment. It helps manage stress and maintain productivity when working with difficult colleagues or clients.
This training course is ideal for Managers, Team Leaders, HR Professionals, Customer Service Representatives, and anyone who regularly interacts with individuals displaying challenging behaviours in the workplace.
There are no formal prerequisites for taking this Dealing with Difficult People Course. It is open to anyone looking to improve their skills in handling difficult interpersonal situations.
No, delegates do not need to take an examination to successfully complete this Dealing with Difficult People Training Course.
Completing this course enhances your ability to manage conflict and communicate effectively, improving your prospects in roles such as Team Leader, Manager, HR Professional, or any role requiring strong interpersonal skills.
The duration of this Dealing with Difficult People Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
Certification in this course demonstrates your ability to handle challenging behaviours in the workplace, making you a more effective leader and team member. It also enhances your problem-solving and conflict-management skills.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The Dealing with Difficult People Course includes interactive sessions, case studies, practical strategies, and access to online resources that help delegates develop the skills to manage difficult people effectively.
You will learn techniques for managing conflict, improving communication, de-escalating tense situations, and dealing with various types of difficult behaviours in the workplace from this Dealing with Difficult People Course.
Yes, self-paced learning options are available for this Dealing with Difficult People Course, allowing delegates to complete the course at their own convenience.
The Dealing with Difficult People Course is generally considered beginner to intermediate level, making it accessible to professionals at various stages of their careers.
Yes, corporate training options are available for this Dealing with Difficult People Course, enabling teams and organisations to develop conflict resolution and interpersonal skills collectively.
Should you encounter any difficulties accessing the Dealing with Difficult People Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
Yes, delegates will receive a certificate of completion upon completing this Dealing with Difficult People Course. This certification validates their skills in managing difficult people and conflict resolution.
The Knowledge Academy in Canada offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This Dealing with Difficult People Training Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for Dealing with Difficult Peoplein Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.
Please see our Personal Development Courses courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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