Personal Development Training | Dealing With Difficult People Training in Regina

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Dealing with Difficult People

Regina

Learn how to identify and handle conflict effectively in the workplace.
Includes course materials, experienced instructor, and certificate.
Become familiar with the various types of conflict.

Dates & Prices Dates & Prices

Course information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

How to Implement Conflict Resolution Methods
Behaviours Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

Assertive Behaviour
Non-assertive Behaviour
Aggressive Behaviour
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Being Assertive in Different Types of Conflict Situations
Why Does Conflict Arises?

Module 4: Effective Communication Techniques

Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People

Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this Personal Development Course:

Project Managers
Supervisors
Team Leaders
Sales Representatives
Customer Service Executives
Human Resources (HR) Professionals
Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

To understand the dynamics of difficult interactions
To develop communication strategies for challenging situations
To learn techniques for maintaining composure under pressure
To enhance conflict resolution and negotiation skills
To build empathy and understanding in dealing with varied personalities
To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

What’s included in this Dealing with Difficult People Course?

World-Class Training Sessions from Experienced Instructors
Dealing With Difficult People Certificate
Digital Delegate Pack

Why choose us

Our Regina venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Regina, the capital city of the Canadian province of Saskatchewan, has an average population of roughly 193,100 spread across 56.2 square miles of land. At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Regina, in order to enhance people’s learning in an array of subject areas. Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction. On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June. Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin).

Address

Royal Bank Building
2010 – 11^th Avenue
7^th Floor
Regina
Saskatchewan
S4P 0J3

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in Regina. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Regina, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

very professional

Francisco Contreras

very good suggestions

Ramiro Sanchez

She gives the tools to take care any issues with the employee and made the right decision.

Mario Nunungray

Personal Development Training | Dealing With Difficult People Training in Regina FAQs

What does Difficult People mean?

"Difficult people" refers to individuals who exhibit challenging behaviours that can disrupt communication, collaboration, or productivity in personal or professional settings. These behaviours may include aggression, resistance, negativity, or uncooperativeness.

Why is it important to attend this Dealing with Difficult People Training?

This training equips individuals with strategies to handle challenging interactions effectively, promoting better communication, conflict resolution, and a positive work environment. It helps manage stress and maintain productivity when working with difficult colleagues or clients.

Who should attend this training?

This training course is ideal for Managers, Team Leaders, HR Professionals, Customer Service Representatives, and anyone who regularly interacts with individuals displaying challenging behaviours in the workplace.

What are the prerequisites for attending this Dealing with Difficult People Course?

There are no formal prerequisites for taking this Dealing with Difficult People Course. It is open to anyone looking to improve their skills in handling difficult interpersonal situations.

Is there an examination for this Dealing with Difficult People Training Course?

No, delegates do not need to take an examination to successfully complete this Dealing with Difficult People Training Course.

What are the career prospects after completing this training course?

Completing this course enhances your ability to manage conflict and communicate effectively, improving your prospects in roles such as Team Leader, Manager, HR Professional, or any role requiring strong interpersonal skills.

What is the duration of this online training?

The duration of this Dealing with Difficult People Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.

What are the benefits of getting certified in this Dealing with Difficult People Training?

Certification in this course demonstrates your ability to handle challenging behaviours in the workplace, making you a more effective leader and team member. It also enhances your problem-solving and conflict-management skills.

Do you offer 24/7 support for the Dealing with Difficult People Course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in this training?

The Dealing with Difficult People Course includes interactive sessions, case studies, practical strategies, and access to online resources that help delegates develop the skills to manage difficult people effectively.

What will I learn in this online course?

You will learn techniques for managing conflict, improving communication, de-escalating tense situations, and dealing with various types of difficult behaviours in the workplace from this Dealing with Difficult People Course.

Do you provide self-paced learning for this Dealing with Difficult People Online Training?

Yes, self-paced learning options are available for this Dealing with Difficult People Course, allowing delegates to complete the course at their own convenience.

What is the level of difficulty for this course?

The Dealing with Difficult People Course is generally considered beginner to intermediate level, making it accessible to professionals at various stages of their careers.

Do you provide corporate training for this Dealing with Difficult People Online Course?

Yes, corporate training options are available for this Dealing with Difficult People Course, enabling teams and organisations to develop conflict resolution and interpersonal skills collectively.

Who should I contact if I am unable to access my training online?

Should you encounter any difficulties accessing the Dealing with Difficult People Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.

Will I receive a certification upon completing this Dealing with Difficult People Training?

Yes, delegates will receive a certificate of completion upon completing this Dealing with Difficult People Course. This certification validates their skills in managing difficult people and conflict resolution.

Why choose The Knowledge Academy in Regina over others?

The Knowledge Academy in Regina offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This Dealing with Difficult People Training Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for Dealing with Difficult People in Regina?

The training fees for Dealing with Difficult Peoplein Regina starts from CAD1695

Which is the best training institute/provider of Dealing with Difficult People in Regina?

The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.

What are the best Personal Development Courses courses in Regina?

Please see our Personal Development Courses courses available in Regina

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water