Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

  • Introduction
  • What Constitutes Great Customer Service?
  • Importance of Customer Service
  • Customer Service Skills
  • Methods of Communication

Module 2: Communication Barriers

  • Introduction
  • Types of Barriers
    • Language
    • Psychological
    • Physical
    • Attitudinal
    • Cultural
    • Environmental
  • Delivering Effective Customer Service
  • Questions and Answers
  • Meet Customer Expectations

Module 3: Handling Difficult Customers

  • Types of Difficult Customers
  • How to Deal with Difficult Customers?
  • Solving the Problem

Module 4: Assertiveness Techniques

  • Introduction of Body Language
  • Structure Communication with Customers
  • How to Deal with Difficult Customers?
  • Dealing with Difficult Situations
  • Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

  • Introduction of Neuro-Linguistic Programming
  • Examples of NLP
    • Generic
    • Visual
    • Auditory
    • Kinaesthetic

Module 6: Body Language

  • Introduction to Body Language
  • Types of Body Language
    • Facial Expression
    • Body Posture
    • Gestures
    • Handshakes

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Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

  • Supervisors
  • Sales Associates
  • Bank Tellers
  • Customer Service Representatives
  • Call Centre Agents
  • Educators
  • Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

  • To understand customer needs and expectations
  • To develop communication skills for effective customer interaction
  • To learn strategies for handling complaints and difficult situations
  • To enhance the ability to create a positive customer experience
  • To build skills for effective problem-solving in customer service
  • To foster a customer-centric approach in professional conduct

Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.

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What’s included in this Exceptional Customer Service Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Exceptional Customer Service Certificate
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Service Skills | Exceptional Customer Service Training in Ottawa FAQs

Exceptional Customer Service refers to going beyond basic customer support to create a positive and memorable experience. It involves understanding customer needs, providing prompt solutions, and ensuring customers feel valued and satisfied with the service.
The key advantages of excellent Customer Service include increased customer loyalty, positive word-of-mouth marketing, improved brand reputation, higher customer retention rates, and competitive differentiation. It helps businesses stand out and fosters long-term customer relationships.
The primary objectives of this course include improving communication skills, learning how to handle challenging customer interactions, enhancing problem-solving abilities, and ensuring customer satisfaction. The training focuses on equipping professionals with the tools and techniques necessary to deliver exceptional service.
Yes, pursuing a career in Customer Service can be rewarding. It offers diverse job opportunities, skill development, and career progression. With companies increasingly focusing on customer experience, demand for skilled Customer Service Professionals is growing across various industries.
Delegates gain critical skills such as active listening, conflict resolution, empathy, time management, and effective communication. These skills are essential for handling customer inquiries professionally and delivering outstanding service that exceeds customer expectations.
There are no formal prerequisites for taking this training, making it accessible to professionals from various backgrounds. A basic understanding of Customer Service principles and experience in customer-facing roles may be beneficial but is not required.
The duration of this Exceptional Customer Service Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
This Customer Service Training Course includes study materials, interactive exercises, time management tools, real-life scenarios, and access to online resources to help delegates apply what they learn in their daily lives.
Yes, delegates will receive a certification upon successfully completing the course. This certification validates your ability to deliver exceptional Customer Service and can enhance your professional credentials in customer-facing roles.
You will learn how to manage customer inquiries, handle complaints effectively, improve your communication skills, and build strong customer relationships. The course also focuses on strategies to exceed customer expectations and ensure customer satisfaction.
The Knowledge Academy in Ottawa offers globally recognised training, experienced instructors, and flexible learning options. Choosing us ensures access to high-quality, accredited courses tailored to meet industry demands, helping you advance your Customer Service skills efficiently.
This course is designed for Customer Service Representatives, Support Staff, Team Leaders, and Managers. It’s also suitable for professionals from any industry who want to improve their customer interaction and service delivery skills.
Yes, 24/7 support is available to assist delegates with any technical issues or course-related queries during the training period. This ensures a smooth and accessible learning experience for everyone.
No prior experience is required to take this training course. It is suitable for both beginners and experienced professionals looking to improve their customer service skills and deliver better customer experiences.
Benefits of this course include enhanced career prospects, improved communication and problem-solving skills, and a certification that verifies your ability to provide outstanding Customer Service. It also boosts confidence in handling difficult customer situations effectively.
Yes, self-paced training options are available, allowing delegates to complete the course at their convenience. This flexible approach caters to busy professionals who want to enhance their skills without schedule constraints.
Yes, corporate training is offered for organisations that want to improve their team’s Customer Service capabilities. This training can be tailored to meet specific business needs and delivered either online or on-site.
Should you encounter any difficulties accessing the Exceptional Customer Service Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
The course is designed to accommodate various experience levels, from beginners to advanced delegates. It starts with fundamental principles and gradually progresses to more complex Customer Service strategies, making it accessible to all skill levels.
The training fees for Exceptional Customer Service Trainingin Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Customer Service Package

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5 courses

Total without package:  CAD8475

Package price:  CAD5095 (Save CAD3380)

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