Course information

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

  • What are Digital Services?
  • Core Principles
    • Research and Understand Your Users
    • Create a Multidisciplinary Team
    • Make Use of Agile Methods
    • Iterate and Evaluate Frequently
    • Be Aware of Security and Privacy Protocols
    • Establish Service Code as Being Open Source
    • Utilise Open Standards and Common Platforms
    • Test the End-To-End Experience of the Service
    • Plan for Service Disruptions and Ensure That Users Succeed First Time
    • Make the User Experience Consistent Across Brand and Encourage to Use DS
    • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

  • Waterfall Product Development
  • Agile Development
  • Agile Manifesto
  • Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

  • Digital Roles
    • Positions in Digital Service Development
    • Service Owner and Product Manager
    • Technical Architect and Service Engineers
    • Delivery Manager
    • Business Analyst and Business Change Lead
    • Solution Tester
    • User Researcher
    • Accessibility Lead
    • Content and Interaction Designers
    • Types of Teams
  • Cross-Functional Teams

Module 4: Digital Service Lifecycle

  • Introduction to Digital Service Lifecycle
  • Discovery
  • Alpha
    • Inception
    • Iteration
    • Conclusion
  • Beta
    • Private Beta and Public Beta
  • Service Management
    • Transitioning to a Live Service

Module 5: Digital User Experience

  • User Stories
    • Epics
    • Decomposing
    • User Experience
  • Analogue User Experience

Module 6: Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management and Cycle
  • Segmenting and Prioritising Stakeholders
  • Stakeholder Engagement
  • Benefits of Stakeholder Engagement
  • Designing a Stakeholder Engagement Plan
  • Principles for Successful Stakeholder Engagement
  • Influence Stakeholders
  • Stakeholder Management
  • KPIs
  • Communication Skills

Module 7: Digital Project Closure

  • Finalise Digital Sign Off
  • Reasons for Closure Could
    • Service No Longer Meets User Needs
    • Service is Outdated or Replaced
    • User Need No Longer Exists
    • Organisation Wishes to Move in a New Direction

Show moredowndown

Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

  • Digital Project Managers
  • IT Project Managers and Leaders
  • Digital Transformation Managers
  • Software Development Managers
  • UX/UI Design Leads
  • E-commerce Managers
  • Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive two-day training is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This course will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

  • To understand the fundamentals of Digital Services Project Manager
  • To learn to adapt traditional techniques to the digital realm
  • To gain proficiency in using digital tools for project planning and execution
  • To explore best practices for stakeholder communication in digital projects
  • To master risk assessment and mitigation strategies in digital services
  • To learn Agile Project Management principles tailored to digital services

This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

Show moredowndown

What’s included in this CDSPM (Certified Digital Services Project Manager) Course?

  • Certified Digital Services Project Manager Examination
  • World-Class Training Sessions from Experienced Instructors
  • CDSPM (Certified Digital Services Project Manager) Certificate
  • Digital Delegates Pack

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

Show moredown

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Project Management Courses | Certified Digital Services Project Manager Training in Ottawa FAQs

Digital project management involves planning, executing, and managing projects using digital tools and methodologies. It focuses on coordinating tasks, resources, and teams remotely, often leveraging online platforms for collaboration, communication, and project tracking to ensure successful project delivery.
The Certified Digital Service Project Manager (CDSPM) credential focuses on equipping professionals with skills in managing digital service projects, covering agile methodologies, User Experience (UX), and digital transformation strategies. It aims to enhance project delivery and service quality in digital environments.
A Digital Service Project Manager needs skills in project management, digital technologies, Agile methodologies, communication, stakeholder management, and a solid understanding of digital service development lifecycle.
Project management stages include initiation, planning, execution, monitoring and control, and closure. These stages ensure projects are well-defined, organised, executed, and closed effectively, meeting goals and stakeholder expectations.
The principles of a Digital Project Manager include Agile methodology application, effective communication, stakeholder management, risk assessment, and budget control to ensure successful project delivery in digital environments.
There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.
In this Certified Digital Services Project Manager Certification Course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
After completing the Certified Digital Services Project Manager (CDSPM) Certification, career opportunities include roles such as Digital Project Manager, IT Project Manager, Agile Project Manager, Product Manager, and Consultant in various industries, focusing on digital service delivery and management.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy in Ottawa stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Certified Digital Services Project Manager Course.
The training fees for CDSPM (Certified Digital Services Project Manager) Coursein Ottawa starts from CAD2995
The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Project Management Courses?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
Christmas SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.