Start Positive Conversations With Challenging Customers Training | Sales Training in Edmonton

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Start Positive Conversations with Challenging Customers Training

Edmonton

Understand how to handle difficult situations with real-world scenarios.
Become familiar with various ways to handle angry customers efficiently.
Learn how to create positive conversations with challenging customers.

Dates & Prices Dates & Prices

Course information

Start Positive Conversations with Challenging Customers Training Course Outline

Module 1: Introduction

Introduction to Difficult Customers
Types of Difficult Customers
Importance of Dealing with Difficult Customers

Module 2: Working with Difficult Customers

Keep Your Communication Professional
Remain Calm and Collected
Speak Softly
Practice Active Listening
Give them Time to Talk
Understand the Customer Point of View
Assess their Needs
Seek a Solution
Ask for Support
Maintain a Positive Relationship
Activity

Module 3: How to Use Positive Communication in Customer Service?

Changing Negative Sentences into Positive Ones
Activity

Module 4: How to Manage Conversations with Challenging Customer?

Fundamental Priniciples of Managing Conversations
Activity

Module 5: Ways to Handle Angry Customers

Recognising the Value of a Complaint
Listen
Apologise
Show Empathy
Maintain a Calm Tone of Voice
Build and Maintain Trust
Don't Take it Personally
Avoid Negative Language
Resolve the Issue
Share the Knowledge
Activity

Who should attend this Start Positive Conversations with Challenging Customers Training Course?

The Start Positive Conversations with Challenging Customers Course is designed for individuals in customer-facing roles who want to enhance their skills in dealing with difficult or challenging customers. This Sales Course can benefit a wide range of professionals, including:

Customer Service Representatives
Sales Professionals
Retail Associates
Call Centre Agents
Hospitality Staff
Complaints Handlers
Client Relations Managers
Account Managers

Prerequisites of the Start Positive Conversations with Challenging Customers Training Course

There are no formal prerequisites for attending this Start Positive Conversations with Challenging Customers Course.

Start Positive Conversations with Challenging Customers Training Course Overview

The Start Positive Conversations with Challenging Customers Training explores the art of initiating positive dialogues with difficult customers. In the business realm, mastering this skill is essential for fostering positive relationships and overcoming challenges. This course delves into effective communication strategies, emphasising the relevance of turning challenging interactions into opportunities for constructive engagement.

In the realm of Sales Training, understanding how to navigate challenging customer conversations is paramount. Sales professionals encountering resistance or difficult situations can greatly benefit from acquiring the skills taught on this course. This training is particularly valuable for Customer Service Representatives, Sales Executives, and anyone aiming to enhance their ability to handle challenging customer interactions with finesse.

The 1-day Sales Training by the Knowledge Academy equips delegates with practical tools and techniques to start positive conversations with challenging customers. Delegates will gain insights into defusing tension, active listening, and turning potential conflicts into collaborative solutions.

Course Objectives

To understand the importance of starting positive conversations with challenging customers
To learn how to identify challenging customers
To develop strategies for starting positive conversations with challenging customers
To practice starting positive conversations with challenging customers through role-playing and other exercises
To build rapport and trust with your clientele

At the end of this Sales Training, delegates learn to create positive conversations with challenging customers effectively. They also learn to handle difficult situations with real-world customer scenarios effectively. This training supercharges their knowledge and expertise in managing challenging customer conversations.

What’s included in this Start Positive Conversations with Challenging Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Start Positive Conversations with Challenging Customers Certificate
Digital Delegate Pack

Why choose us

Our Edmonton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

Address

Intelligent Office
Scotia Place
Tower 1,
10060 Jasper Avenue
Suite 2020 (20th Floor)
Edmonton
Alberta
T5J 3R8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Start Positive Conversations With Challenging Customers Training | Sales Training in Edmonton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Start Positive Conversations With Challenging Customers Training | Sales Training in Edmonton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

excellent trainer!

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Start Positive Conversations With Challenging Customers Training | Sales Training in Edmonton FAQs

What is Creating Positive Conversations with Customers?

Creating Positive Conversations with Customers involves fostering meaningful and constructive interactions with customers, focusing on understanding their needs, addressing concerns, and ensuring satisfaction. It aims to build strong relationships, enhance customer loyalty, and contribute to the overall success of the business.

What are Positive Customer Relations?

Positive Customer Relations refer to the interactions between a business and its customers that foster trust, satisfaction, and loyalty. This involves attentive customer service, clear communication, timely resolution of issues, and consistently meeting or exceeding customer expectations.

Are there any prerequisites to attend this Positive Conversations with Challenging Customers Training?

There are no formal prerequisites to attend the Positive Conversations with Challenging Customers Training. However, having a basic understanding of customer service principles and experience in customer-facing roles can be beneficial for delegates.

Who should attend these Positive Conversations with Challenging Customers Training Courses?

This training is ideal for customer service representatives, sales professionals, and anyone in a role that requires regular interaction with customers. It’s especially beneficial for those looking to improve their communication skills and handle challenging customer interactions effectively.

What are the essential ways to start a conversation with a potential customer?

Essential ways to start a conversation with a potential customer includes asking open-ended questions, showing genuine interest in their needs, using a friendly and approachable tone, providing value from the outset, and actively listening to understand their pain points.

Why is a positive customer relationship important?

A positive customer relationship is crucial as it fosters customer loyalty, encourages repeat business, and leads to positive word-of-mouth referrals. It also enhances the customer’s overall experience, contributing to the long-term success of the business.

What will I learn in this Positive Conversations with Challenging Customers Training?

In this training, you will learn techniques for managing difficult customer interactions, strategies for staying calm under pressure, effective communication skills, and methods to turn challenging conversations into positive outcomes that satisfy both the customer and the business.

What are the benefits of taking this Positive Conversations with Challenging Customers Training?

Benefits include improved customer interaction skills, increased confidence in handling difficult situations, enhanced customer satisfaction, and the ability to build stronger, more positive relationships with customers. It also helps in reducing stress and improving job performance.

What does Positive Conversations with Challenging Customers Certification aim to achieve?

The certification aims to validate your ability to effectively manage and resolve challenging customer interactions, demonstrating that you possess the necessary skills to maintain positive and productive customer relationships under any circumstances.

What is included in this Positive Conversations with Challenging Customers Training Course?

The course includes communication strategies, conflict resolution techniques, role-playing scenarios, best practices for customer engagement, and tips for maintaining a positive attitude during challenging interactions.

Do you offer 24/7 support for this Positive Conversations with Challenging Customers Course?

Yes, 24/7 support is offered to ensure that delegates can access assistance whenever they need it, helping them to resolve any issues or questions they may encounter during the course.

What is the significance of holding Positive Conversations with Challenging Customers Certification?

Holding this certification signifies that you are equipped with the skills necessary to handle difficult customer interactions effectively, which is highly valued in customer service and sales roles. It enhances your professional credibility and can lead to career advancement.

What is the duration of this Positive Conversations with Challenging Customers Course?

The duration of the course is 1 day.

Do you provide self-paced Positive Conversations with Challenging Customers Training Course?

Yes, a self-paced version of the course is available, allowing delegates to learn at their own convenience and pace, which is ideal for those with busy schedules.

What is the difficulty level of this Positive Conversations with Challenging Customers Certification Course?

The difficulty level is considered to be moderate. It is accessible to individuals with basic customer service experience but also offers valuable insights and skills that can challenge more experienced professionals.

What kind of jobs can I expect based on this Positive Conversations with Challenging Customers Course?

This course prepares you for roles such as customer service representative, sales associate, account manager, and any position that requires regular customer interaction, particularly where managing challenging situations is common.

Do you provide corporate training for this Positive Conversations with Challenging Customers Course?

Yes, corporate training options are available, tailored to meet the specific needs of organisations looking to enhance their customer service teams' ability to handle difficult conversations effectively.

Which individuals or roles require Positive Conversations with Challenging Customers Certification?

This certification is particularly beneficial for customer service professionals, sales staff, team leaders, and managers who are responsible for overseeing customer interactions and ensuring high levels of customer satisfaction.

Who should I contact if I am unable to access this Positive Conversations with Challenging Customers Training Course?

If you encounter access issues, please contact our customer support team directly. They will be able to assist you with any technical difficulties or access problems.

What to do after this Positive Conversations with Challenging Customers Training Course?

After completing the course, you can apply the skills learned to your current role, pursue advanced training, or seek new career opportunities that require strong customer service and conflict resolution abilities.

Do you need Sales Certification before completing Positive Conversations with Challenging Customers Training?

No, you do not need a Sales Certification before attending this course. It is designed to be accessible to individuals at various levels of experience in customer service and sales.

Is it necessary to have a background in other Sales Courses to take Positive Conversations with Challenging Customers Training?

No, it is not necessary to have completed other sales courses before taking this training. The course is designed to provide the essential skills needed to manage challenging customer interactions, regardless of your previous experience.

What is the cost/training fees for Start Positive Conversations with Challenging Customers Training in Edmonton?

The training fees for Start Positive Conversations with Challenging Customers Trainingin Edmonton starts from CAD1695

Which is the best training institute/provider of Start Positive Conversations with Challenging Customers Training in Edmonton?

The Knowledge Academy is the Leading global training provider for Start Positive Conversations with Challenging Customers Training.

What are the best Sales Training courses in Edmonton?

Please see our Sales Training courses available in Edmonton

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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