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Telephone Sales Training Overview
Telephone Sales Training Course Outline
Module 1: Introduction to Telephone Sales
- Telesales
- Glossary of Sales Terminology
- Knowledge and Attitude
- Converting Enquiries into Sales
Module 2: Incoming Calls
- Introduction
- Types of Incoming Calls
- Preparation of Incoming Calls
Module 3: Finding the MAN
- Trying to Sell to?
Module 4: Sales Cycle
- What is the Sales Cycle?
- Stages of Sales Cycle
Module 5: AIDA (Attention Interest Desire Action) Sales Structure
- Overview of AIDA Sales Structure
Module 6: Features, Advantages, and Benefits (F.A.B.)
- Introduction to Feature
- What is the Products Advantage?
- Express the Feature
- Advantage and Deliver the Sales Benefit
Module 7: Questioning Skills - When and How to Use
- Hypothetical and Leading
- Reflective
- Specific or Probing and Closed or Open
Module 8: Situation Questions
- Problem Questions
- Explicit Needs
- Implied Needs
Module 9: Listening Skills – Are You a Good Listener?
- Closing Techniques and Reasons for Low Feedback
- Alternative, Assumptive, and Summary Close
Module 10: Objection Handling
- Listen and Specify
- Question and Answer
- Confirm and Close
Module 11: More Techniques for Handling Objections
- Feel, Felt, and Found
- Agreement
- Your Right
Module 12: Hidden Objections
- Confidence
- Defensiveness
Module 13: Managing Sales Time
- Tips to make the Sales Time
Who should attend this Telephone Sales Training Course?
Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:
- Tele-sales Representatives
- Inside Sales Representatives
- Call Centre Agents
- Business Development Executives
- Customer Service Representatives
- Marketing and Advertising Professionals
- Sales Managers
Prerequisites of the Telephone Sales Training Course
There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.
Telephone Sales Training Course Overview
Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.
Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.
In this 1-day Telesales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.
Course Objectives
- To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
- To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
- To increase delegates' confidence and motivation to sell over the phone
- To prepare delegates for success in a Telesales role
- To stay up to date on the latest Telesales best practices and trends
Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.
What’s included in this Telephone Training Course?
- World-Class Training Sessions from Experienced Instructors
- Telephone Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Telephone Sales Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Down to earth, very informative and got along with everyone.
Daniel Millington
Very informative training course on Telephone Sales
Lisa Glading
Telephone Sales Training FAQs
Telesales is the selling of products or services through the telephone. The primary aim of Telesales is to develop repeat business through excellent customer relationships.
Telesales representatives contact customers over the telephone to promote offers, or set up appointments to support field sales representatives. They reach potential and existing customers directly by phone to encourage them to buy the products or services.
There are no prerequisites for this course.
No, this training is ideal for Call Centre Operators as well as for the Medical Secretaries, Telephone Counsellors, Telesales people, Receptionists, and those who are new to Telesales and want to have formal training.
Telesales can often be deemed to be challenging for beginners, which is where our course comes in handy to help you out.
Yes, the Telesales course is worth it as it validates your credentials for selling products and services through the telephone.
The course will provide you with a Telesales Training Certificate, a delegate pack consisting of course notes and exercises, and world-class training from an experienced instructor.
This course is a 1-day long course.
This course is ideal for those who are new to Telesales and wanted to have formal training.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
Sales is a dominant part of many organisations, and hence you will find plenty of scope for careers across different domains. After completing the Telesales certification, you can begin a career as a Telesales Executive, Telesales representatives, and much more.
The training fees for Telephone Sales Trainingin Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Telephone Sales Training.
Please see our Sales Training courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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