Telephone Sales Training Course in Edmonton

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Telephone Sales Training

Edmonton

Acquire skills to handle customers via telephone
Learn how to build trust with callers
Learn how to to maximise telephone sales opportunities

Dates & Prices Dates & Prices

Course information

Telephone Sales Training Course Outline

Module 1: Introduction to Telephone Sales

Telesales
Glossary of Sales Terminology
Knowledge and Attitude
Converting Enquiries into Sales

Module 2: Incoming Calls

Introduction
Types of Incoming Calls
Preparation of Incoming Calls

Module 3: Finding the MAN

Trying to Sell to?

Module 4: Sales Cycle

What is the Sales Cycle?
Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

Introduction to Feature
What is the Products Advantage?
Express the Feature
Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

Hypothetical and Leading
Reflective
Specific or Probing and Closed or Open

Module 8: Situation Questions

Problem Questions
Explicit Needs
Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

Closing Techniques and Reasons for Low Feedback
Alternative, Assumptive, and Summary Close

Module 10: Objection Handling

Listen and Specify
Question and Answer
Confirm and Close

Module 11: More Techniques for Handling Objections

Feel, Felt, and Found
Agreement
Your Right

Module 12: Hidden Objections

Confidence
Defensiveness

Module 13: Managing Sales Time

Tips to make the Sales Time

Who should attend this Telephone Sales Training Course?

Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:

Tele-sales Representatives
Inside Sales Representatives
Call Centre Agents
Business Development Executives
Customer Service Representatives
Marketing and Advertising Professionals
Sales Managers

Prerequisites of the Telephone Sales Training Course

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Course Overview

Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telesales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
To increase delegates' confidence and motivation to sell over the phone
To prepare delegates for success in a Telesales role
To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.

What’s included in this Telephone Training Course?

World-Class Training Sessions from Experienced Instructors
Telephone Certificate
Digital Delegate Pack

Why choose us

Our Edmonton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

Address

Intelligent Office
Scotia Place
Tower 1,
10060 Jasper Avenue
Suite 2020 (20th Floor)
Edmonton
Alberta
T5J 3R8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training Course in Edmonton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Telephone Sales Training Course in Edmonton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Down to earth, very informative and got along with everyone.

Daniel Millington

Very informative training course on Telephone Sales

Lisa Glading

Telephone Sales Training Course in Edmonton FAQs

What is Telesales?

Telesales is the selling of products or services through the telephone. The primary aim of Telesales is to develop repeat business through excellent customer relationships.

What are the responsibilities of a Telesales representative?

Telesales representatives contact customers over the telephone to promote offers, or set up appointments to support field sales representatives. They reach potential and existing customers directly by phone to encourage them to buy the products or services.

Are there any pre-requisites for this Telesales Training Course?

There are no prerequisites for this course.

Is this course only ideal for Call Centre Operators?

No, this training is ideal for Call Centre Operators as well as for the Medical Secretaries, Telephone Counsellors, Telesales people, Receptionists, and those who are new to Telesales and want to have formal training.

Is Telesales a challenging job?

Telesales can often be deemed to be challenging for beginners, which is where our course comes in handy to help you out.

Is the Telesales Training Course worth it?

Yes, the Telesales course is worth it as it validates your credentials for selling products and services through the telephone.

What is included in the Telesales Training Course?

The course will provide you with a Telesales Training Certificate, a delegate pack consisting of course notes and exercises, and world-class training from an experienced instructor.

What is the duration of this Telesales Training Course?

This course is a 1-day long course.

Who should attend this Telesales course?

This course is ideal for those who are new to Telesales and wanted to have formal training.

How long until I receive the Telesales Training Certification confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.

What are the career opportunities after completing the Telesales Certification?

Sales is a dominant part of many organisations, and hence you will find plenty of scope for careers across different domains. After completing the Telesales certification, you can begin a career as a Telesales Executive, Telesales representatives, and much more.

What is the cost/training fees for Telephone Sales Training in Edmonton?

The training fees for Telephone Sales Trainingin Edmonton starts from CAD1695

Which is the best training institute/provider of Telephone Sales Training in Edmonton?

The Knowledge Academy is the Leading global training provider for Telephone Sales Training.

What are the best Sales Training courses in Edmonton?

Please see our Sales Training courses available in Edmonton

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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