SIAM™ Professional Training | SIAM™ Training in Kitchener

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SIAM™ Professional Training

Kitchener

Attain lucrative skills in applying or improving methodology in an organisation.
Learn how to influence customers to decide on the SIAM model and sourcing approaches.
Understand how to select an appropriate SIAM strategy for strategic communication.

Dates & Prices Dates & Prices

Course information

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

Interpret the Characteristics of Governance in the SIAM Ecosystem
Differentiate SIAM Governance Roles
Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
How to Assess Current Capability?
Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

Interpret Strategic Drivers for SIAM
Differentiate Critical Success Factors for SIAM
Interpret the Principles and Policies for Roles and Responsibilities
Select an Appropriate SIAM Strategy
How to Gain and Maintain Buy-in to a SIAM Strategy?
Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

Analyse Organisation Specific Service Models and Process Models
Select an Appropriate Sourcing Approach and SIAM Structure
Detailed Roles and Responsibilities
Select a Performance Measurement and Reporting Framework
Select a Collaboration Model
Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

Challenges for Organisational Change
Differentiate Between Approaches for Onboarding of Services and Service Providers
Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

Analyse Structural Elements at Different Levels
Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the:
- Discovery and Strategy Stage
- Plan and Build Stage
- Implement Stage
- Run and Improve Stage

Who should attend this SIAM™ Professional Training Course?

This SIAM™ Professional Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can particularly benefit from this course include:

Service Integration Managers
Service Delivery Managers
SIAM Project Managers
Service Architects
Change Managers
Project Managers
IT Operations Managers

Prerequisites of the SIAM™ Professional Training Course

There are no formal prerequisites for attending this SIAM™ Professional Course.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM™) plays a pivotal role in ensuring seamless collaboration among various service providers, thus enabling dynamic business in modern day. This course provides a comprehensive introduction to SIAM™, shedding light on its significance in enhancing service delivery and efficiency.

To stay ahead in the competitive landscape, mastering SIAM™ is crucial for professionals involved in service management and delivery. SIAM Training equips individuals with the knowledge needed to navigate complex service ecosystems, making it indispensable for IT managers, service delivery managers, and project managers.

This 2-day SIAM Course by The Knowledge Academy is designed to empower delegates with practical insights into implementing and managing Service Integration and Management. It offers a structured approach to SIAM™, enabling delegates to apply the principles learned directly to their roles, fostering better service integration and delivery.

Course Objectives

To understand the fundamental concepts of Service Integration and Management
To explore the key roles and responsibilities within a SIAM™ framework
To gain insights into effective communication and collaboration in a multi-service provider environment
To learn how to establish and maintain effective governance in SIAM™
To acquire practical skills in implementing and managing SIAM™ processes
To prepare for the SIAM™ Certification exam

Upon completion of the SIAM Training, delegates will benefit from a heightened understanding of service integration principles and the ability to implement them effectively. This SIAM Course equips professionals with the tools and knowledge to enhance service delivery, drive efficiency, and elevate their roles in the evolving landscape of service management.

What’s included in this SIAM™ Professional Training Course?

SIAM™ Professional Examination
World-Class Training Sessions from Experienced Instructors
SIAM™ Professional Certificate
Digital Delegate pack consisting of course notes and exercises

SIAM™ Professional Exam Information

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour 30 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Kitchener venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kitchener is a city located in Southern Ontario, Canada. There is a population of around 219,200 people living in Kitchener whilst the metropolitan area has around 507,100 people inhabiting there. The University of Waterloo is a public research university based just outside of Kitchener. The University was established in 1956. The University of Waterloo has around 30,000 students in attendance studying various areas such as; Applied Health Sciences, Public Health, Accounting & Finance, International Affairs, Engineering, Environment, Mathematics, Science and Pharmaceutical Studies. The Wilfrid Laurier University is also located just outside of Kitchener. It is a public research university and was established in 1973. There are around 18,000 students in attendance either full time or part time.

Address

TD Canada Trust Centre
Waterloo Region
55 King Street West
7th Floor
Kitchener
Ontario
N2G 4W1

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Professional Training | SIAM™ Training in Kitchener. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's SIAM™ Professional Training | SIAM™ Training in Kitchener, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

SIAM™ Professional Training | SIAM™ Training in Kitchener FAQs

What is SIAM™ Professional Training?

SIAM™ Professional Training is designed to provide knowledge and expertise in Service Integration and Management (SIAM™) principles, helping individuals understand how to effectively manage multi-supplier IT environments, driving service excellence and innovation.

What are the benefits of taking this SIAM™ Professional Certification Course?

Taking the SIAM™ Professional Certification course equips learners with essential skills for managing complex IT service ecosystems. It enhances career prospects, enabling professionals to manage service integration more efficiently and add value to organisations by ensuring streamlined service delivery.

What are the prerequisites for taking these SIAM™ Professional Training Courses?

There are no formal prerequisites for attending this SIAM™ Professional Course.

Why is it important to pursue this SIAM™ Professional Course Training?

Pursuing SIAM™ Professional Course Training is crucial as it provides individuals with the knowledge and tools to manage and optimise the integration of services from multiple providers. This expertise is vital for organisations aiming to improve efficiency and reduce operational risks.

What are the levels of difficulty for these SIAM™ Professional Certification Courses?

SIAM™ Professional Certification Courses range from beginner to advanced levels. While the entry-level course focuses on basic principles, the higher levels delve deeper into complex service integration techniques, requiring more experience and understanding of IT service management.

What do the SIAM™ Professional Courses include?

The SIAM™ Professional courses include theoretical knowledge of SIAM™ frameworks, real-world case studies, practical exercises, and exam preparation. These elements are designed to equip learners with the skills needed to manage service integration across multiple suppliers effectively.

Who should attend this SIAM™ Professional Training?

SIAM™ Professional Training is ideal for Service, Process, and Project Managers, service Architects, Supplier Managers, and Consultants managing IT services. It equips professionals to integrate multiple providers, ensuring effective service delivery aligned with organisational goals.

How should one proceed after finishing SIAM™ Professional Course?

After completing the SIAM™ Professional course, individuals should apply the acquired knowledge to real-world scenarios, seek opportunities for professional practice, and consider pursuing higher-level SIAM™ certifications or other IT service management qualifications to further advance their careers.

What is the duration of these SIAM™ Professional Certification Courses?

This course takes 2 days to complete during which delegates participate in intensive learning sessions that cover various course topics.

Who should contact if unable to access the SIAM™ Professional Training Course?

If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.

How does this SIAM™ Professional Training contribute to career advancement and professional development?

SIAM™ Professional Training enhances career opportunities by developing a high level of expertise in managing multi-supplier IT environments. This skillset is highly sought after in organisations looking to optimise service delivery, increasing professional growth and marketability.

Will I receive a certification after this SIAM™ Professional Course?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Do you provide self-paced training for this Online SIAM™ Professional training?

The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Do you offer 24/7 support for the SIAM™ Professional certification training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What will I learn in this SIAM™ Professional Training course?

In the SIAM™ Professional Training course, learners will gain in-depth knowledge of the SIAM™ framework, its principles, best practices, and how to manage multi-vendor environments. The course focuses on the integration of services and effective collaboration between service providers.

Why choose The Knowledge Academy in Kitchener over others?

The Knowledge Academy in Kitchener stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for SIAM™ Professional Training in Kitchener?

The training fees for SIAM™ Professional Trainingin Kitchener starts from CAD5095

Which is the best training institute/provider of SIAM™ Professional Training in Kitchener?

The Knowledge Academy is the Leading global training provider for SIAM™ Professional Training.

What are the best SIAM™ Training courses in Kitchener?

Please see our SIAM™ Training courses available in Kitchener

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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