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VeriSM™ Essentials Overview
VeriSM™ Essentials Training Course Outline
Module 1: Service Organisation
- Organisational Context
- Organisational Governance
- Digital Transformation
- Digital Transformation and Service Management
- Adapting to Digital Transformation
Module 2: Service Culture
- Key Elements
- Importance
- Motivation Cycle
- Contribution Hierarchy
Module 3: People and Organisational Structure
- Leadership and Management
- Service Management Competencies
- Career Development
- Service Management Professionals
- Creating an Effective Team
Module 4: Service Management Challenges
- Silos and Tribalism
- Virtual Teams
- Consumer Relationships
- Supplier Relationships
- Expectation Management
- Communication Management
- Change Management
Module 5: VeriSM™ Model
- Principles
- Management Mesh
Who should attend this VeriSM™ Essentials Training Course?
The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:
- Service Managers
- IT Managers
- Product Managers
- Project Managers
- Business Analysts
Prerequisites of the VeriSM™ Essentials Training Course
There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.
VeriSM™ Essentials Training Course Overview
The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure. VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.
Our VeriSM™ Essentials course is accredited by EXIN.
What’s included in this VeriSM™ Essentials Training Course?
- VeriSM™ Essentials Examination
- World-class training sessions from Experienced Instructors
- VeriSM™ Essentials Certificate
- Digital Delegate pack consisting of course notes and exercises
VeriSM™ Essentials Exam Information
VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows:
- Question Type: Multiple Choice
- Total Questions: 20
- Total Marks: 20
- Pass Mark: 65% (13/20) marks
- Duration: 30 Minutes
- Open Book/ Closed Book: Closed Book
The VeriSM™ Essentials exam is carried out through EXIN.
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM™ Essentials. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's VeriSM™ Essentials, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
VeriSM™ Essentials FAQs
VeriSM™ is owned and maintained by the International Foundation for Digital Competences (IFDC), an independent global body that promotes and develops best practices for digital service management.
No, VeriSM™ does not replace ITIL. Instead, it complements ITIL by providing a flexible, modern approach to service management. VeriSM™ integrates ITIL and other frameworks like Agile, DevOps, and Lean to create a comprehensive management model that adapts to different organisational needs.
VeriSM™ is designed to be flexible and integrates with existing frameworks like ITIL, Agile, DevOps, COBIT, and Lean. It allows organisations to apply these frameworks as part of their overall service management strategy by selecting the right practices and tools based on their specific business context.
The 'Management Mesh' is a key concept in VeriSM™. It’s a flexible framework that helps organisations manage resources, technologies, environments, and management practices to deliver value-driven services. The mesh adapts and evolves based on the organisation’s requirements and customer needs.
There are no specific prerequisites for attending the VeriSM™ Essentials Course, making it accessible to professionals at any level who are interested in learning about service management in the digital age.
This course is ideal for professionals new to service management or those working in IT or business operations who want to understand how service management can be applied in a modern, flexible way. It’s also suitable for entry-level employees in service management roles.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The training course includes comprehensive study materials, real-life case studies, and interactive exercises, focusing on key concepts of VeriSM™, such as the Management Mesh, service management principles, and how to apply them in different organisational settings.
The duration of the VeriSM™ Essentials Course spans 1 day, with self-paced options available for flexible learning.
Yes, delegates receive a certificate upon successfully completing the VeriSM™ Essentials Course, validating their knowledge of VeriSM™ principles and practices.
Yes, self-paced training options are available for this VeriSM™ Essentials Course, allowing delegates to complete the course at their own pace. This is ideal for individuals with busy schedules who prefer flexible learning.
Yes, corporate training options are available for this VeriSM™ Essentials Course, offering tailored learning experiences for organisations looking to upskill their teams in VeriSM™ service management practices.
Obtaining the VeriSM™ Essentials Certification can lead to roles such as Service Manager, IT Operations Manager, Digital Transformation Specialist, and other service management roles within both IT and non-IT industries.
Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.
If you encounter issues accessing your VeriSM™ Essentials Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.
The Knowledge Academy in Canada offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Essentials Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Essentialsin Canada starts from CAD2595
The Knowledge Academy is the Leading global training provider for VeriSM™ Essentials.
Please see our VeriSM™ courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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