Course information

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

  • Organisational Context
  • Organisational Governance
  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: Service Culture

  • Key Elements
  • Importance
  • Motivation Cycle
  • Contribution Hierarchy

Module 3: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 4: Service Management Challenges

  • Silos and Tribalism
  • Virtual Teams
  • Consumer Relationships
  • Supplier Relationships
  • Expectation Management
  • Communication Management
  • Change Management

Module 5: VeriSM™ Model

  • Principles
  • Management Mesh

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

  • Service Managers
  • IT Managers
  • Product Managers
  • Project Managers
  • Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

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What’s included in this VeriSM™ Essentials Training Course?

  • VeriSM™ Essentials Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Essentials Certificate 
  • Digital Delegate pack consisting of course notes and exercises

VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20
  • Pass Mark: 65% (13/20) marks
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Essentials Training in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Essentials Training in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM Training | VeriSM Essentials Training in Mississauga FAQs

VeriSM™ is owned and maintained by the International Foundation for Digital Competences (IFDC), an independent global body that promotes and develops best practices for digital service management.
No, VeriSM™ does not replace ITIL. Instead, it complements ITIL by providing a flexible, modern approach to service management. VeriSM™ integrates ITIL and other frameworks like Agile, DevOps, and Lean to create a comprehensive management model that adapts to different organisational needs.
VeriSM™ is designed to be flexible and integrates with existing frameworks like ITIL, Agile, DevOps, COBIT, and Lean. It allows organisations to apply these frameworks as part of their overall service management strategy by selecting the right practices and tools based on their specific business context.
The 'Management Mesh' is a key concept in VeriSM™. It’s a flexible framework that helps organisations manage resources, technologies, environments, and management practices to deliver value-driven services. The mesh adapts and evolves based on the organisation’s requirements and customer needs.
There are no specific prerequisites for attending the VeriSM™ Essentials Course, making it accessible to professionals at any level who are interested in learning about service management in the digital age.
This course is ideal for professionals new to service management or those working in IT or business operations who want to understand how service management can be applied in a modern, flexible way. It’s also suitable for entry-level employees in service management roles.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The training course includes comprehensive study materials, real-life case studies, and interactive exercises, focusing on key concepts of VeriSM™, such as the Management Mesh, service management principles, and how to apply them in different organisational settings.
The duration of the VeriSM™ Essentials Course spans 1 day, with self-paced options available for flexible learning.
Yes, delegates receive a certificate upon successfully completing the VeriSM™ Essentials Course, validating their knowledge of VeriSM™ principles and practices.
Yes, self-paced training options are available for this VeriSM™ Essentials Course, allowing delegates to complete the course at their own pace. This is ideal for individuals with busy schedules who prefer flexible learning.
Yes, corporate training options are available for this VeriSM™ Essentials Course, offering tailored learning experiences for organisations looking to upskill their teams in VeriSM™ service management practices.
Obtaining the VeriSM™ Essentials Certification can lead to roles such as Service Manager, IT Operations Manager, Digital Transformation Specialist, and other service management roles within both IT and non-IT industries.
Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.
If you encounter issues accessing your VeriSM™ Essentials Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.
The Knowledge Academy in Mississauga offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Essentials Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Essentialsin Mississauga starts from CAD2595
The Knowledge Academy is the Leading global training provider for VeriSM™ Essentials.
Please see our VeriSM™ courses available in Mississauga
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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