ILM Level 2 Certificate in Team Leading Course Outline
Total Credit Value: 15
Total Guided Learning Hours: 66
Unit 8002-250: Developing Yourself as a Team Leader
Credit Value: 1
Guided Learning Hours: 6
Module 1: Understand the Role and Responsibilities of the Team Leader
- Role of the Team Leader
- Functions and Responsibilities of the Team Leader Within the Team
- Limits of the Team Leaders Authority and their Accountability
Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement
- Personal Skills and Abilities for Effective Team Leading
- Using Reflective Learning Skills to Improve Performance
- Areas of Strength and Possible Improvement
- Gather Feedback on Own Performance from Different Sources
- Receiving and responding positively to feedback
- Interpret the Feedback and List Areas for Improvement
- Prepare an Action Plan to Address Weaknesses and Improve Performance
Unit 8002-251: Improving Performance of the Work Team
Credit Value: 1
Guided Learning Hours: 6
Module 3: Understand the Organisation’s Requirements in Relation to Team Performance
- Organisations Requirements of the Team in Line with Company Policy
- Teams Objectives in Achieving Organisational Targets
- How the Individual Performance of Team Members Affects the Overall Performance of The Team?
Module 4: Understand How to Address Underperformance
- Identify Indicators of Under-Performance in Relation to Own Team
- Possible Causes of Under-Performance
- Ways to Identify Areas of Concern or Under-Performance
- Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
- Interpersonal Behaviour and Its Impact
Module 5: Understand the Role of Motivation in Improving Performance
- Recognised Theory of Motivation
- Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
- Simple Motivation Models at Work
- Using Rewards (Behavioural) and Positive Feedback to Optimise Performance
Unit 8002-252: Planning and Monitoring Work
Credit Value: 2
Guided Learning Hours: 8
Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals
- Role and Purpose of Objectives and Targets
- Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
- Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
- Distinction Between Policies and Procedures
- Working According to Organisation’s Objectives, Policies, Procedures, and Priorities
Module 7: Understand How to Plan and Allocate Work
- Key Stages When Planning and Allocating Work
- How Work is Allocated to Meet Team Objectives?
- Check Team Members are Understand their Allocated Work
- Importance of Knowing Individual Team Members’ Strengths in their Work Roles
- Simple Techniques for Scheduling Work
- Effective Methods of Communication to Give Instructions and Achieve Performance Standards
Module 8: Understand How to Monitor a Team’s Performance Against the Plan
- Method to Monitor the Teams Performance Against the Plan
- Action the Team Leader Could Take to Rectify Underachievement Against the Plan
- Methods to Monitor Actual Performance
- Ways to Ensure Team Members Understand Monitoring Systems
- Recording Outputs/Variances/Actions
- Types of Quality Standards and Their Purpose
- Quality Checks/Inspections Vs Standards
- Taking Remedial/Corrective Action
- Progress Chasing
- Effective Reporting Back to Manager
Unit 8002-264: Briefing the Work Team
Credit Value: 1
Guided Learning Hours: 6
Module 9: Understand How to Plan for a Team Briefing
- Aim of the Team Briefing
- Needs/Expectations of the Team Prior to the Briefing
Module 10: Be Able to Deliver a Team Briefing
- Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
- How to Ensure the Team’s Understanding of the Team Brief?
Module 11: Be Able to Report Back on a Team Briefing
- How Outcomes of the Briefing can Be Reported Back to Management?
- Checking Understanding
- Reporting Back to Management
Unit 8002-268: Leading Your Work Team
Credit Value: 2
Guided Learning Hours: 6
Module 12: Understand the Difference Between Leadership and Management
- Difference Between Leadership and Management
- Why Leadership is Important Within Own Team
Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance
- Different Leadership Styles
- Commonly Used Leadership Styles Within an Organisation
- Effect This Leadership Styles has on a Team’s Performance
- Leadership Style and Its Potential Impact on a Team
Unit 8002-276: Understanding Effective Team Working
Credit Value: 1
Guided Learning Hours: 3
Module 14: Understand Effective Working Teams
- Characteristics of an Effective Team and the Advantages of Working in a Team
- Possible Barriers to Effective Team Working
- Possible Effects of Identified Barriers on the Team
- How to Create and Maintain an Effective Team
Unit 8002-300: Solving Problems and Making Decisions
Credit Value: 2
Guided Learning Hours: 9
Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact
- Problem, Its Nature Scope, and Impact
- Ways to Recognise, Define, Investigate, and Analyse Problems
- Objective Setting in Relation to Problem
- Brainstorming, Problem Solving, and Creative Thinking Techniques
Module 16: Know How to Gather and Interpret Information to Solve a Problem
- Gather and Interpret Information to Identify Possible Solutions to a Problem
- Difference Between Data and Information
- How to Calculate and Use Simple Averages and Basic Summary Statistics?
- How to Prepare and Use Grouped Data and Tables?
- Interpretation of Charts and Diagrams
Module 17: Know How to Evaluate Options to Make a Decision
- Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
- Importance of Adequate and Relevant Information for Effective Decision-Making
- Identification of What Information is Relevant to Specific Decisions
- Decision Making Techniques
Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions
- Plan the Implementation and Communication of the Decision
- Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
- Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities
Unit 8002-308: Understanding Leadership
Credit Value: 2
Guided Learning Hours: 6
Module 19: Understand leadership styles
- Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
- Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?
Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential
- Assess Own Leadership Behaviours and Potential in Context
- Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
- Role of Trust and Respect in Effective Team Leadership
Unit 8002-312: Understanding Conflict Management in the Workplace
Credit Value: 1
Guided Learning Hours: 4
Module 21: Understand Conflict Management in the Workplace
- Causes of Conflict at Work
- Stages in the Development of Conflict
- Effects of Conflict on Individual and Team Performance at Work
- Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace
Unit 8002-313: Understanding Stress Management in the Workplace
Credit Value: 1
Guided Learning Hours: 7
Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others
- Causes and Impact of Stress in the Organisation
- Symptoms of Stress in Self and Others
- Practical Stress Management Techniques
Module 23: Understand How to Monitor a Team’s Performance Against the Plan
- Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
- How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
- Principles of Counselling
- Mentoring and the Mentoring Cycle
- Range of Available Counselling and Support Mechanisms
- Implications of Confidentiality
Unit 8002-314: Understanding Discipline in the Workplace
Credit Value: 1
Guided Learning Hours:5
Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace
- Legal Aspects of the Disciplinary Process
- Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues
Module 25: Understand How to Monitor Discipline in the Workplace
- Purpose of Disciplinary Procedure
- Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
- Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
- Records and Other Means to Support and Monitor the Disciplinary Process
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