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Certified Lean IT Training Overview
Certified Lean IT Training Course Outline
Module 1: Introduction to Lean
- About Lean
- Origins of Lean
- Lean in a Nutshell
- Key Lean Terms and Concepts
- Muda
- Wastes of Lean
- Classical Forms of Muda
- Lean Temple
- Hoshin Kanri (Policy Deployment)
- Jidoka (Autonomation)
- Just in Time (JIT)
- Big Losses
- Lean Business and Uses of Lean
- What Lean Should Look Like?
- PDCA (Plan, Do, Check, Act)
- Lean IT and Lean IT Dimensions
Module 2: Lean Customer
- Customers, Processes, and Waste
- What are Customers?
- Why do we Need to Listen to the VOC?
- Determine the Value and Define the VOC
- VOC Methodology
- Identify Customers
- Customer Segmentation
- SIPOC
- Gather Customer Information
- Tips for Customer Information Sources
- Analyse Customer Information
- Affinity Diagrams
- Overview of the Kano Model
- Kano Analysis
- What the Lines Imply?
- Axis
- Determine Customer Needs
- Identifying the Requirements
- What is a Critical to Quality (CTQ)?
- Critical to Quality Trees
- Why Do This?
- Identify Critical Customer Needs
- Identify Quality Drivers
- Identify Performance Requirements
- CTQ Trees in Action
- Common Terminology
- What Might the Customer Care About?
Module 3: Lean Process
- Lean Principles
- Value
- Path to Value
- Lean Principle
- Value Stream Terminology
- Process Maps
- Swim Lanes
- Process Mapping
- Typical Process Map Contents
- What is Value Stream?
- Value Stream Maps
- Steps for Building a Value Stream Map
- Push Vs Pull Systems
- Key Lean Metrics
- Choosing the Right Metrics
- Metrics and Measures Roadmap
Module 4: Managing Performance
- What are Lean Process Measurements?
- Two Top-Level Measures
- Application of OEE
- Four Sub-Metrics
- Calculating OEE and TEPP
- Key Performance Indicators (KPIs)
- Process Measurement Points
- Criteria for Good Measures
Module 5: Lean Organisation
- Lean Leadership
- Employee Empowerment
- Communication Planning
- Pursuing Perfection
- Visual Management
- Cell Information Boards
- Guidelines for Visual Management
- Visual Management Checklist
Module 6: Behaviour and Attitude
- Lean Management
- Leadership and Culture
- Gemba and Gemba Walk
- 5S and Steps of 5S
Module 7: Problem/Kaizen
- Kaizen Philosophy and Events
- Formal Kaizen Process and Roles
- What is DMAIC and DMAIC Cycle?
- Problem Solving Framework
- Background to Problem Solving
- Seven-Step Problem Solving Methodology
- Generate and Select Solutions
- 5 Whys
- Completing the 5 Whys
- Root Cause Analysis
- Key Steps in the Use of a Fishbone Diagram
- Example of Workshop Validation Process
- Cause and Effect Diagram
- Fishbone
- Reverse Fishbone
- Pareto Analysis
Who should attend this Certified Lean IT Training Course?
The Certified Lean IT Course is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:
- IT Managers
- IT Service Managers
- IT Process Improvement Specialists
- IT Project Managers
- IT Consultants
- Change Managers
- Quality Assurance Professionals
Prerequisites of the Certified Lean IT Training Course
There are no formal prerequisites for this Certified Lean IT Training Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.
Certified Lean IT Training Course Overview
The "Certified Lean IT Training" offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.
Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.
This 1-day Lean IT Course by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.
Course Objectives
- To impart a thorough understanding of Lean principles in an IT context
- To demonstrate effective techniques for waste reduction in IT processes
- To equip delegates with skills for enhancing IT service efficiency
- To prepare individuals for the Lean IT Certification examination
- To provide insights into continuous improvement strategies in IT services
Upon completion of the Certified Lean IT Training, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.
What’s included in this Certified Lean IT Training Course?
- Certified Lean IT Examination
- World-Class Training Sessions from Experienced Instructors
- Certified Lean IT Certificate
- Digital Delegate Pack
Certified Lean IT Training Examination Information:
The Lean IT Foundation exam follows this format:
- Question Type: Multiple Choice
- Total Questions: 40
- Pass Mark: 26/40 pass mark or 65%
- Duration: 60 Minutes
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Lean IT Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Certified Lean IT Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Certified Lean IT Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Lean IT Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Lean IT Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Certified Lean IT Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Certified Lean IT Training FAQs
This Certified Lean IT Course focuses on applying Lean management principles to IT service delivery and operations. It aims to eliminate waste, improve process efficiency, and increase the value delivered to customers by streamlining workflows and optimising IT services.
This course enhances your ability to identify inefficiencies in IT processes and implement improvements. You’ll gain valuable skills to increase productivity, improve service quality, and reduce operational costs. It also boosts your career prospects by demonstrating expertise in Lean methodologies within IT environments.
While there are no strict prerequisites for taking this course, a basic understanding of IT service management and some familiarity with Lean principles will be beneficial. Prior experience in process improvement or IT operations can also be advantageous for delegates.
Lean IT Training helps IT professionals streamline processes, reduce waste, and enhance service delivery, which is essential in today's competitive business environment. This training ensures that IT teams can operate more efficiently, align with organisational goals, and improve customer satisfaction.
The course is typically at an intermediate level, designed for IT professionals who already have some experience in IT service management or process improvement. However, it is structured to accommodate both beginners and more experienced practitioners.
The course covers Lean IT concepts such as waste reduction, value stream mapping, process optimisation, and continuous improvement. It also includes case studies, practical exercises, and real-world applications to help delegates implement Lean techniques in IT environments.
This training is ideal for IT Managers, Service Delivery Professionals, Process Improvement Specialists, and anyone involved in IT operations who wants to improve efficiency and streamline processes within their organisation.
Upon completing the course, delegates can apply Lean principles to their organisation’s IT processes, seek further Lean certifications, or pursue leadership roles in IT service management, operations, or process improvement.
The duration of this Certified Lean IT Training Course spans across 2 days. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
If you encounter issues accessing your Certified Lean IT Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.
This certification was developed by combining Lean management principles with IT service management practices, drawing on insights from industry experts to create a course that addresses inefficiencies in IT operations and maximises customer value.
This training course equips professionals with the tools to lead process improvement initiatives in their IT organisations, increasing their value to employers. Certification also opens doors to advanced roles in IT management, operational leadership, and continuous improvement.
Yes, delegates will receive a globally recognised Lean IT Certification upon successfully completing the course and passing the associated exam, demonstrating proficiency in Lean IT principles.
Yes, The Knowledge Academy offers self-paced training for this Certified Lean IT Course. These allow delegates to learn at their own pace and convenience while covering the same material as the instructor-led versions.
Yes, 24/7 support is available throughout this Certified Lean IT Training. Delegates can access help for any technical issues, queries regarding course materials, or assistance with accessing the training platform at any time.
You will learn how to apply Lean principles to IT operations, including identifying and eliminating waste, optimising workflows, improving service quality, and implementing a continuous improvement culture. You’ll also gain practical tools for value stream mapping and enhancing overall IT efficiency.
The training fees for Certified Lean IT Trainingin Switzerland starts from CHF1995
The Knowledge Academy is the Leading global training provider for Certified Lean IT Training.
Please see our Lean IT courses available in Switzerland
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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