Course information

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

  • Defining Agile
    • Agile
    • Agile Vs Waterfall Model
    • Agile Values
    • Agile Manifesto
    • Agile Umbrella
    • Characteristics of Agile
    • Agile Lifecycle
  • Agile Methods and Practices
  • Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

  • Lean
    • Core Concept of Lean Thinking
  • Kanban
    • Graphical Representation of Kanban
  • DevOps
    • DevOps: A Perspective
    • Need for DevOps
  • ITSM
    • Introduction to ITSM
    • Representation of ITSM
    • Key Concept and ITSM Framework
    • ITSM in Agile
  • Scrum
    • Define and Uses of Scrum
    • Brief Look at Scrum

Module 3: Service Management Framework

  • Service Life Cycle
  • Components of Service Life Cycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operations
    • Continual Service Improvement
  • Agile Process Design
    • Diagram of Agile Process Design
    • Description
    • Challenges Faced While Working with Waterfall Model
    • Agile Approach to Process Design
    • Adaptive Approach is Promoted by Agile Process Design
    • Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
    • Minimum Viable Process (MVP)
    • Agile Process Improvement

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Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

  • IT Service Managers
  • Agile Coaches
  • IT Service Delivery Managers
  • IT Leaders and Executives
  • IT Project Managers
  • Scrum Masters
  • Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.   

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

  • To understand the principles and values of Agile in IT service management
  • To apply Agile methodologies to enhance IT service delivery
  • To foster collaboration and communication within IT service teams
  • To optimise workflows and adapt to changing business requirements
  • To implement Agile practices for improved customer satisfaction
  • To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

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What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

  • Certified Agile IT Service Manager (CAITSM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Agile IT Service Manager (CAITSM) Certificate
  • Digital Delegate Pack 

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Milton Keynes venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Address

Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Agile Training | Certified Agile IT Service Manager in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Agile Training | Certified Agile IT Service Manager in Milton Keynes sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Agile Training | Certified Agile IT Service Manager in Milton Keynes FAQs

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
Please arrive at the venue at 8:45am.
The training fees for Certified Agile IT Service Manager (CAITSM)in Milton Keynes starts from £1795
The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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