BCS Practitioner Certificate In Modelling Business Processes Training in Heathrow

The content of this Business Analysis Training Course covers a range of subjects to provide delegates with a broad understanding of Modelling Business Processes.

Module 1: Context for Business Process Modelling

• Business Systems and IT Systems
• Some Definitions of ‘Process’
• Processes
• Why Model Business Processes?
• Mapping Vs Modelling
• Role of IT in Businesses
• Approaches to Business Process Modelling
• Hierarchy of Business Processes
• Process Levels
• Functional View of an Enterprise
• Functional Vs Process View
• Advantages of Process View
• Organisation Chart View of an Enterprise
• Process View

Module 2: Modelling at Enterprise Level

• Enterprise View of Process Hierarchy
• Map Before Model
• SIPOC View of the Enterprise
• Harmon Model of the Organisation
• Enterprise View of Business Process SIPOC
• Core Operation – Home Cinema Example
• Supporting Processes
• At Home Cinema – Process Map
• Enterprise Level Process Model
• Value Proposition
• Relationship and Image Aspects
• Porter’s Value Chain
• Porter’s Value Chain– Manufacturing Example
• Manufacturing Value Chain to Manufacturing Process Map
• Porter’s Value Chain– Manufacturing Example
• Value Chain for Service Enterprises

Module 3: Modelling at the Event-Response Level

• Event-Response View of Process Hierarchy
• Process Elements
• Actors
• Business Rules
• Customer
• Business Events
• Process Elements Examples
• Process Elements Example– Alternate View
• Business Process Modelling Technique
• Process Dependency Vs Process Flow
• Why Model Business Processes?
• Process Modelling Notations
• BPMN
• UML Activity Diagrams
• Notation-Swim Lanes
• Notation-Start
• Notation-Tasks
• What is a Task?
• Identifying Tasks
• Notation
  • Flows
  • Decisions
  • Merges
  • Forks and Joins
  • Finish
• UML Notation - Reminder
• Purpose of Measuring Process Performance
• Measuring Processes
• Timelines
• Process Management

Module 4: Modelling at the Actor-Task Level

• Actor-Task View of Process Hierarchy
• What is a Task?
• Task Analysis
• Example Task Narrative for at Home Cinema
• Example Task Description for Take Payment Task
• Documenting Business Rules
• Task Performance Measures
• Documenting the Steps of a Task
• Task Steps Shown as Activity Diagram
• Use Case Descriptions
  • Header
  • Flows
• Structured English Conventions and Constructs
• DOWHILE Vs DOUNTIL
• Task Steps Shown Using Structured English

Module 5: Improving Business Processes

• Identifying Process Problems
• Possible Process Flow Problems
• Potential Process Flow Improvements
• Robotic Process Automation (RPA) in Process Improvement
• Unsatisfactory Performance
• Challenging Business Rules
• Task Analysis
• Typical NVAs
• Scenario Analysis
• Challenging Assumptions
• RPA Key Benefits
• Alternative Approaches to Change
• Importance of Overall View
• Modelling the To-Be Processes
• Gap Analysis - Identifying IT System Requirements
• Gap Analysis – the COTS Approach

Module 6: Managing and Implementing Change

• Gap Analysis
• Taking a Holistic Approach
• POPIT
• How POPIT Helps?
• Implementing Business Change
• Pros and Cons