CMI Level 3 Diploma in First Line Management Training Course Outline
Our CMI Level 3 Diploma in First Line Management is thoughtfully structured to meet the 120 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 88 hours of interactive e-learning content.
Qualification Level: Diploma
Minimum Credit: 37
The below-mentioned topics will be delivered by our professional instructor in the online instructor-led training
Unit 3001V1: Personal Development as a First Line Manager (Credit Value 6)
Module 1: Develop and Use a Personal Development Plan
- Relation Between Organisational Objectives and Personal Development Objectives
- Create a Personal Development Plan
- Learning and Development Opportunities
- Review the Progress of the Plan
Module 2: How to Plan and Manage Work?
- Methods or Processes Available to Determine Work Plan Priorities
- How to Manage Time to Achieve Work Plan Objectives?
- Reasons for Incorporating Flexibility into a Work Plan
Module 3: Develop and Maintain Effective Working Relationships
- Leadership Styles and Approaches used in Different Situations
- How to Develop and Maintain Good Working Relationships?
- Working with Team Members to Maintain Standards of Work and Behaviour
Module 4: Safeguard the Welfare of the Team
- Responsibilities of a First Line Manager for Safeguarding Team Welfare
- Identify and Monitor Risks Affecting Team Welfare
- Implement Actions upon Identifying a Risk to Team Welfare
Unit 3002V1: Resource Planning (Credit Value 6)
Module 5: How to Plan Resource Needs with the Team to Meet Team Objectives
- Identify a Team’s Responsibilities and Manage Resources
- Components of a Resource Plan
- Impact of Environment and Legal Factors on the Team Resource Plan
Module 6: Understand the Need for Change to Resource Requirements
- How Information Obtained Impacts on Changes to Resource Requirements?
- Trends and Developments Affecting Resources
- Impact of Resource Change on the Teams Objectives
After completing the instructor-led training, we'll move to our Self-Paced Training to complete the certification.
Module 7: Be Able to Monitor, Record and Control Resources Within the Work Area
- Need to Monitor and Record the Use of Resources
- Importance of Accurate Records
Unit 3003V1: Meeting Stakeholder Needs (Credit Value 6)
Module 8: Be Able to Identify Stakeholders and Plan to Meet their Needs
- Identify Stakeholders in Relation to the Team’s Objectives
- How the Team’s Objectives Meets Stakeholder Requirements?
- Create Teamwork Plans with Stakeholder Commitment
- Evaluate and Modify the Work Plans
Module 9: Process Required to Continually Improve Meeting Stakeholder Needs
- Identify Improvements to Meet Stakeholder Needs
- Identify Resources and Costs to Support Improvements
- Identify Benefits Obtained from Improvements
Module 10: Be Able to Prepare a Case to Support a Change
- Identify Recipients of a Change Proposal
- Components of a Case for Change
- How a Case for Change Supports the Team’s Objectives?
- How to Monitor and Review the Effect of the Change?
Unit 3004V1: Managing and communicating information (Credit Value 6)
Module 11: Be Able to Gather and Select Data
- Identify Criteria Used in Sourcing Data
- Identify Quantitative and Qualitative Sources of Data
- Access Data Legally and as Per Organisational Needs for Work Activities
Module 12: Be able to interpret data and information related to a work activity
- Select Data and Information Specifically Related to the Work Activity
- Identify Trends and Patterns
- Identify the Impact of the Trends and Patterns on Future Activities
- Identify Conclusions and make Recommendations
Module 13: Be able to communicate the results of the information analysis
- Identify the Communication Methods
- Identify the Target Audience for the Communication
- Evaluate the Impact of the Communication
Unit 3005V1: Identifying Development Opportunities (Credit Value 6)
Module 14: Factors Involved in Leading a Team to Achieve Agreed Objectives
- Describe the Principles Underlying Leadership of Individuals and Teams
- Links Between Individuals, Teams and Organisational Objectives
- Methods of Communicating Individual and Team Objectives
Module 15: Current Competencies of Individuals and Teams
- Methods of Conducting Individual and Team Competence Reviews
- Links Between Current Competencies, Team and Organisational Objectives
- Activities for Team Competency Development
- Impact of Current Competencies on Organisational Objectives
Module 16: How to Develop the Competencies of Individuals and Teams?
- Identify Development Opportunities for Individuals and Teams
- Methods of Agreeing Development Opportunities with Individuals and Teams
- Processes to Measure and Review Individual and Team Development Objectives
Unit 3008V1: Improving Team Performance (Credit Value: 7)
Module 17: Identify Issues Which Affect Performance
- Manager’s Role in Identifying Performance Issues in the Team
- How to Evaluate Individual and Team Performance and Behaviours?
- Limits of Responsibility for Dealing with Individual and Team Performance
Module 18: How to Select and Apply the Best Course of Action to Address a Performance Issue?
- Range of Approaches Available
- Methods to Improve Performance of an Individual
- How to Conduct a Performance Counselling Session for an Individual?
- Importance of Maintaining Confidentiality
Module 19: Take Action to Achieve the Performance Issue of an Individual
- Agree with a Team Member an Action Plan to Address a Performance Issue
- Range of Support Services Available
- How to Ensure That the Desired Outcomes are Achieved?
- Circumstances When Disciplinary and Grievance Procedures May Be Invoked
- First Line Manager’s Role in a Disciplinary and Grievance Situation
- Why Records of Action Plan Achievements and Actions Taken are Required?
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