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Course information
Assertiveness Skills Training Course Outline
Module 1: Introduction to Assertiveness Skills
- Benefits of Being Assertive
- Assertiveness and Conflicts
- Conflict Resolution Model
- Mode
- What Does It Mean to Be Assertive?
- Rules of Assertion
- When to Be Assertive
- Being Assertive in the Workplace
Module 2: Getting Your Point Across
- Presenting Clear Messages
- Ending Conversations
- Gaining Confidence
- Tools
Module 3: Dealing with Difficulty
- Handling Difficult People and Situations
- Art of Saying No
- Managing Conflict and Moving Forward
Module 4: Emotional Intelligence
- Managing Emotions
- Dealing with Someone Else’s Emotions
Module 5: Handling Difficult Situations
- Dealing with Difficult People and Situations
- CLASS Technique
- How to Keep Calm in Challenging Situations?
- Breathing Exercises
Who should attend this Assertiveness Skills Training?
This Assertiveness Skills Course is designed to equip delegates with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This training course can be beneficial to professionals, including:
- Managers and Leaders
- Customer Service Representatives
- Sales Professionals
- Project Managers
- Educators and Trainers
- Entrepreneurs and Business Owners
- Healthcare Professionals
Prerequisites of the Assertiveness Skills Training
There are no formal prerequisites for this Assertiveness Skills Course. However, basic communication skills and self-confidence would be beneficial for the delegates.
Assertiveness Skills Training Course Overview
Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching delegates how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.
Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.
The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.
Course Objectives
- To understand the principles of assertive communication and its importance
- To distinguish between assertive, aggressive, and passive communication styles
- To develop techniques for expressing opinions and needs assertively
- To enhance conflict resolution skills through assertiveness
- To build confidence in handling challenging conversations
- To apply assertive communication in professional and personal contexts
Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.
What’s included in this Assertiveness Skills Training?
- World-Class Training Sessions from Experienced Instructors
- Assertiveness Skills Certificate
- Digital Delegate Pack
Why choose us
Our Heathrow venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Assertiveness Skills Training in Heathrow. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Assertiveness Skills Training in Heathrow, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Assertiveness Skills Training in Heathrow. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Assertiveness Skills Training in Heathrow sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Vishnu Menon was a great instructor! I really enjoyed the course and I would highly recommend this to everyone. No matter what career roles you are in this course still applies to you in some way. to help with everyday experiences.
Candy Newman
Lynne was fantastic, very engaging and balanced between the courseware and practical examples. Amazing experience.
Mauro Manfrin
He is a great communicator and knowledgeable and has a good idea of people adaptability.
Margaret Akello
Assertiveness Skills Training in Heathrow FAQs
Assertiveness is the ability to express one's feelings, beliefs, and needs directly and respectfully, without infringing on the rights of others. It's a balanced communication style that avoids passive or aggressive behaviours.
This Assertiveness Skills Certification training teaches individuals how to express their thoughts, feelings, and needs confidently and respectfully, enhancing personal and professional interactions.
Taking this Assertiveness Course enhances your communication skills, boosts self-confidence, and helps you set clear boundaries, leading to more effective personal and professional relationships.
Assertive communication is crucial in the workplace as it contributes to a clear and straightforward expression of needs and ideas, aids in conflict resolution, helps in professional development, and maintains an atmosphere of respect among colleagues.
There are no formal prerequisites for this Assertiveness Training Course. However, basic communication skills and self-confidence would be beneficial for the delegates.
The objectives of this training are to help you communicate confidently and effectively, and to develop techniques for setting boundaries and handling difficult situations with ease.
Developing Assertiveness skills can take a few weeks to several months, depending on the training intensity and individual practice. With The Knowledge Academy’s concise yet comprehensive course, you can learn the fundamentals of Assertiveness in just 1 day.
Assertiveness is expressing oneself confidently and respectfully, while aggressiveness involves expressing oneself in a forceful and disrespectful manner.
This training improves communication by teaching clear, respectful expression, active listening, and the ability to set boundaries, leading to more effective and positive interactions.
This Assertiveness Training Course is beneficial for individuals across various professions and industries who aim to communicate effectively, express their needs confidently, and navigate interpersonal interactions with clarity and respect.
There are a variety of techniques that can be used in this training. Some of the most common techniques in this training includes role-playing exercises, group discussions, individual exercises, case studies, and more.
After completing this Assertiveness Training, individuals can pursue careers in leadership roles, conflict resolution, or communication consulting. They may also find opportunities in human resources or coaching to help others develop assertiveness.
Delegates in the Assertiveness Training Course will gain insights into the significance of cultivating assertiveness, understanding the appropriate timing and methods for expressing assertiveness, effective communication, handling challenging situations and individuals, managing emotions, and other relevant topics.
Yes, upon successful completion of the Assertiveness Course, delegates will receive the Assertiveness Skills Certificate.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Assertiveness Training Course.
The training fees for Assertiveness Skills Trainingin Heathrow starts from £995
The Knowledge Academy is the Leading global training provider for Assertiveness Skills Training.
Please see our Communication Skills Course courses available in Heathrow
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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