Course information

Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and SLA

  • What is an SLA?
  • Writing SLAs
    • First Page of Document
    • Agreement Overview
    • Service Agreement
  • Specification of SLAs
  • Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

  • Specification in Procurement
  • Need for Specification
  • Procurement Functions Relationship with Specifications
  • What is SLA in Procurement?

Module 3: Specification Types

  • Requirement Specifications
  • Design Specifications
  • Material Specifications
  • Standard Specifications
  • Interface Specifications
  • Test Specifications
  • Performance Specifications
  • Quality Specifications

Module 4: Developing Specifications and SLAs

  • Goal of Specification Development Phase
  • Common Tasks
  • Specification Development Process
  • Writing a Product Specification Sheet
  • Writing a Technical Specification
  • Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

  • Supplier Service Level Agreements
  • Steps to Continuously Manage Vendor Performance and SLAs
  • Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

  • Introduction
  • Service Monitoring
  • Process
  • Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

  • SLA Development Process
  • Form of an Enterprise SLA

Show moredowndown

Who should attend this Specification and Service Level Agreement Training Course?

The Specification and Service Level Agreement Training Course is designed for those who enhance their skills in creating and negotiating contracts, agreements, and Service Level Agreements (SLAs). The Specification and Service Level Agreement Training Course can benefit individuals such as:

  • Contract Managers
  • Procurement Managers
  • Project Managers
  • Vendor Managers
  • Risk Managers
  • Supply Chain Managers
  • Compliance Managers  

Prerequisites of the Specification and Service Level Agreement Training Course

There are no formal prerequisites for this Specification and Service Level Agreement Training Course.

Specification and Service Level Agreement Training Course Overview

The specification is the statement of service or product needs, including workmanship, material, and methods. A Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered. Specifications and SLAs are intended to enhance the procurement process by ensuring that providers and customers negotiate and agree on what is required to be supplied.

This training session provides delegates with the knowledge of documenting the cost of the overall quantity of work and agreement between the customer and service provider. Acquiring the required knowledge and skills in managing documentation and agreements will help them gain high-profile ranks in multinational corporations and expand their professional network quickly.

In this 1-day Specification and Service Level Agreement (SLA) Training course, delegates will thoroughly understand product requirements stamen and the agreement to deliver them. During this training, they will learn about different types of specifications that are detailed enough to implement or take action. They will also learn how to negotiate enterprise SLA depending on the two entities entering a contract. Our highly knowledgeable instructor will lead this training with years of teaching experience in soft skills courses. 

Course Objectives

  • To identify both the services required and the expected level of service
  • To implement strategy and manage operations through specification
  • To provide appropriate KPI and KQI measures at the rate of sample needed
  • To ensure that corrective actions can be taken and form reports
  • To customise SLAs to meet specific service and customer requirements
  • To build the product with features and functionalities

After completing this training, delegates can communicate information with their team about business directives, users, and any other criteria in designing and developing products. They will also be able to write an agreement that ensures equal, consistent outcomes and expectations.

Show moredowndown

What’s included in this Specification and Service Level Agreement Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Specification and Service Level Agreement Certificate
  • Digital Delegate Pack

Why choose us

Our Milton Keynes venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

  • Bletchley
  • Brooklands
  • Broughton
  • Kingston
  • Loughton
  • Middleton
  • Nash
  • Northfield
  • Salford
  • Simpson
  • Springfield
  • Stonebridge
  • Stony Stratford
  • Thornton
  • Walnut Tree
  • Walton
  • Walton Hall
  • Woburn
  • Wolverton

Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

Show moredown

Address

Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Specification And Service Level Agreement Training | Contract Management Training in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Specification And Service Level Agreement Training | Contract Management Training in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Specification And Service Level Agreement Training | Contract Management Training in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Specification And Service Level Agreement Training | Contract Management Training in Milton Keynes sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Specification And Service Level Agreement Training | Contract Management Training in Milton Keynes FAQs

The specification is the statement of service or product needs, including workmanship, material, and methods. It is a business tool that is used to manage operations and implement strategy.
There are no formal prerequisites for attending this Specification and Service Level Agreement (SLA) Training Course.
This course is ideal for everyone who wants to know how to write product specifications and agreements to deliver those specifications.
Requirements, designs, materials, standards, interfaces, tests, performance, and quality specifications are the different types of specifications used to implement the strategy.
SLA is written by evaluating current service levels, identifying objectives, choosing contract format, determining the level of service, articulating terms of the agreement, clarifying performance expectations, online payment expectations, revising and editing, and obtaining necessary approvals.
In this training course, you will learn about specifications, SLA, specifications of SLA, specification in procurement, the role of SLA in procurement, writing an SLA, developing specifications, SLA management, SLA reporting, SLA negotiation, and other related concepts.
This training enhances your ability to draft clear Specifications and Service Level Agreements, ensures compliance, and helps you manage expectations, ultimately leading to better contract outcomes.
This certification validates your skills in creating and managing specifications and SLAs, showcasing your capability to maintain quality and performance in contracts.
Professionals such as Contract Managers, Procurement Specialists, Project Managers, and Legal Advisors involved in drafting or managing SLAs will benefit from this certification.
Holding this certification highlights your proficiency in ensuring clear, enforceable Specifications and Service Level Agreements, making you a valuable asset to employers and improving career prospects.
The course covers drafting specifications and SLAs, understanding key terms, managing performance metrics, and ensuring legal compliance.
Yes, 24/7 support is available to assist you with any queries or issues during the Specification and Service Level Agreement Course.
Yes, a self-paced online version of the Specification and Service Level Agreement Training Course is available for learners who prefer to study at their convenience.
This course can lead to roles such as Contract Manager, Procurement Specialist, Project Manager, or Legal Advisor, where managing SLAs is essential.
Yes, we provide tailored corporate training to help organisations master the creation and management of specifications and Service Level Agreements.
For access issues, please contact our customer support team or your course administrator for assistance with logging in or other technical difficulties.
Taking this course improves your ability to create clear, enforceable Specifications and Service Level Agreements, ensuring successful contract execution and better business relationships.
No formal qualifications are required, but a basic understanding of Contract Management principles is recommended for better comprehension of the course material.
After completing the course, consider applying your skills in real-world scenarios, pursuing advanced certifications, or exploring roles that require strong expertise in Specifications and Service Level Agreements.
No, Contract Management Certification is not required before taking this course, but it can enhance your understanding and performance.
No, a background in other Contract Management Courses is not required but can be beneficial.
No, Contract Management Certification is not required before taking this course, but it can enhance your understanding and performance.
The training fees for Specification and Service Level Agreement Trainingin Milton Keynes starts from £995
The Knowledge Academy is the Leading global training provider for Specification and Service Level Agreement Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Contract Management Training?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
BLACK FRIDAY SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.