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Module 1: Introduction to Salesforce Service Cloud
Module 2: Salesforce Objects
Module 3: Data Security
Module 4: Process Builder
Module 5: Visualforce
This Salesforce Service Cloud Training Course is a good choice for delegates who want to improve how they handle customer service management. It is great for the people who work with support processes while using the Salesforce Service Cloud platform. As a result, this course can benefit a wide range of professionals, including:
There are no formal prerequisites for attending this Salesforce Service Cloud Training Course.
Salesforce Service Cloud Training offers a deep dive into one of the most dynamic and powerful customer service platforms available today. Its relevance lies in the platform's ability to streamline customer service processes, enhance customer satisfaction, and drive efficient case resolution, making it an indispensable tool in the modern customer service landscape.
This training is crucial for Customer Service Managers, IT professionals, and Salesforce Administrators aiming to leverage Salesforce Service Cloud to its full potential. Understanding how to navigate and utilise this platform is essential for those who wish to enhance their organisation's customer service experience and increase operational efficiency.
The Knowledge Academy’s 1-day Salesforce Service Cloud Training is designed to impart practical, hands-on experience with the platform. Delegates will learn through real-world scenarios, enabling them to apply the skills acquired immediately in their professional roles. This training offers a concise yet comprehensive understanding, perfect for busy professionals.
Course Objectives
Upon completing the Salesforce Service Cloud Training, delegates will have a robust understanding of the platform, empowering them to improve their organisation's customer service efficiency and effectiveness. They will be equipped with the skills needed to make impactful changes and drive customer satisfaction.
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SalesForce Service Cloud Training Course in Oxford. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's SalesForce Service Cloud Training Course in Oxford, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's SalesForce Service Cloud Training Course in Oxford. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led SalesForce Service Cloud Training Course in Oxford sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.
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