ILM Level 4 - United Kingdom

ILM Level 4 Certificate in Leadership and Management Course Outline

Total Credit Value – 13

Guided Learning Hours – 19

Unit 8605-406: Developing Your Leadership Styles

Total Credit Value – 4

Guided Learning Hours – 10

Module 1: Understand the Outcomes of Effective Leadership

• Evaluate the Importance of Performance and Engagement with Followers in an Organisation
• Defining Leadership

Module 2: Be Able to Assess Own Leadership Styles

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Own Leadership Styles

Module 3: Understand the Implications of Own Leadership Styles for Self and for Leadership Within Own Organisation

• Impact of Changes in the Situation on the Effectiveness of the Adopted Style
• Leadership Profiling

Module 4: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Factors Which Impact on Leadership Effectiveness
• Assess Own Leadership Behaviour in Terms of These Factors

Module 5: Understand How to Develop Own Leadership Style and Effectiveness

• Produce an Action Plan for Developing Own Leadership Style and Effectiveness
• Benefits of Implementing the Action Plan
• How You Will Monitor and Evaluate the Action Plan?

Unit 8605-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 6: Understand the Importance of Effective Communication in Management

• Importance of Effective Communication in Management
• Communication Process
• Relevance of the Communication Cycle for Effective Communication
• Importance of Selecting an Appropriate Tone and Language
• Importance of Level of Formality
• Effectiveness of Verbal and Written Communication Methods
• Evaluate Communication Skills as a Manager

Module 7: Be Able to Develop Effective Communication Skills as a Reflective Manager

• Developing Effective Communication Skills as a Reflective Manager
• Tools for Evaluating Communication Skills
• Importance of Feedback on Communication Skills
• Identifying Strengths and Areas for Improvement
• SWOT Analysis
• Personal Development Planning

Unit 8605-300: Solving Problems and Making Decisions

Total Credit Value – 2

Guided Learning Hours – 9

Module 8: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Problem, Its Nature Scope, and Impact
• Ways to Recognise, Define, Investigate, and Analyse Problems
• Objective Setting in Relation to Problem
• Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 9: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information to Identify Possible Solutions to a Problem
• Prepare a Summary of the Options Providing Facts and Evidence
• Difference Between Data and Information

Module 10: Know How to Evaluate Options to Make a Decision

• Importance of Adequate and Relevant Information for Effective Decision-Making
• Identification of What Information is Relevant to Specific Decisions
• Decision Making Techniques

Module 11: How to Plan, Monitor, and Review the Implementation and Communication of Decisions?

• Plan the Implementation and Communication of the Decision
• Monitoring and Review Techniques to Evaluate Outcomes

Unit 8605-303: Planning and Allocating Work

Total Credit Value – 2

Guided Learning Hours – 9

Module 12: Know How to Plan Work in the Workplace

• Identify Organisational Targets Relevant to the Team
• Set Smart Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• Explain How to Monitor and Control a Planned Activity

Module 13: Know How to Allocate Work to Team Members

• Identify Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members?
• How to Assess and Support Team Performance in Achieving Objectives?

Module 14: Understand How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of Variance from a Planned Activity
• How to Involve Team Members in Identifying Ways to Improve Performance to Meet Objectives?
• Techniques for Identifying Causes of Underperformance

Unit 8605-314: Understanding Discipline in the Workplace

Total Credit Value – 1

Guided Learning Hours – 5

Module 15: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

• Legal Aspects of the Disciplinary Process
• Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 16: Understand How to Monitor Discipline in the Workplace

• Purpose of Disciplinary Procedure
• Interpersonal Behaviour and Support Skills Required by a Manager to Monitor Discipline in the Workplace

ILM Level 4 Diploma in Leadership and Management Course Outline

Total Credit Value – 38

Total Guided Learning Hours – 452

Unit 8605-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 1: Understand the Importance of Managing Risks in the Workplace

• Legal Risk Management
• Purpose of the Evaluation
• Structure of the Report
• Hazards and Control Measures
• Principles of Risk Management
• Risk Management Process
• Risk Management Standards and Frameworks
• Risk and Regulatory Policy
• Risk Management Policy

Module 2: Be Able to Identify and Manage Risks in Own Area of Responsibility

• Steps to Risk Assessment
• Hazard Prevention and Control
• Build and Implement a Risk Management Plan
• Monitor and Review
• Risk Prioritisation
• Objective Probability
• Risk Management Documentation

Unit 8605-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 3: Understand the Outcomes of Effective Leadership

• Leadership and Importance of Employee Engagement
• Leadership's Role in Engagement
• Styles and Models of Followership
• Effective Performance Management 

Module 4: Be Able to Assess Own Leadership Styles  

• Leadership Styles and Methods
• Diagnostic Tools for Leaders and Managers
• Importance of Leadership Development 

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership
• Pillars of Self Organisation
• How to Become a Self-Managed Employee?
• Manage Work Schedule Successfully
• How Do Self-Organising Teams Work?
• Leadership Profile

Module 6: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Importance of Good Leadership Behaviour
• Ways to Build Effective Leadership Behaviours
• Factors that Affect Business Leadership
• Situational Analysis
• Leadership Styles - Choosing the Right Approach for the Situation 

Module 7: Understand How to Develop Own Leadership Style and Effectiveness

• Create an Action Plan for Leadership Development
• Benefits of Creating an Action Plan
• Monitoring and Evaluating an Action Plan
• Steps to Increase Leadership Effectiveness

Unit 8605-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 8: Understand the Importance of Effective Communication in Management

• Importance of Effective Communication in Management
• Communication Process
• Relevance of the Communication Cycle for Effective Communication 
• Importance of Selecting an Appropriate Tone and Language
• Importance of Level of Formality
• Effectiveness of Verbal and Written Communication Methods
• Evaluate Communication Skills as a Manager 

Module 9: Be Able to Develop Effective Communication Skills as a Reflective Manager

• Developing Effective Communication Skills as a Reflective Manager
• Tools for Evaluating Communication Skills
• Importance of Feedback on Communication Skills
• Identifying Strengths and Areas for Improvement
• SWOT Analysis
• Personal Development Planning 

Unit 8605-409: Managing Personal Development  

Credit Value – 15

Guided Learning Hours – 6

Module 10: Understand How to Identify and Prioritise Work-Related Development Requirements

• Prioritising Employee Development
• Self-Assessment Tool
• Learning Styles
• Model of Learning Styles
• Surface and Deep Learning
• SMART Objectives
• Measure Progress and Achieve Goals 

Module 11: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

• Individual Development Plan 
• How can Learning and Development can Improve the Workplace?
• Employee Development Opportunities
• Learning Preferences and Strengths
• Self-Management Skills 
• Nature and Purpose of Evaluation

Module 12: Understand the Impact of Development on Workplace Performance

• Impact of Learning and Development on Employee Productivity
• Short-Term Goals
• Steps to Set Short-Term Goals
• How to Achieve Medium-Term Goals?
• Set and Achieve Long-Term Goals
• Performance Appraisal Methods 

Unit 8605-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours – 9

Module 13: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Identify the Problem and Steps to Problem Analysis
• Goal Setting and Problem Solving
• Techniques for Creative Thinking

Module 14: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information
• Information Vs Data
• Calculate Summary Statistics
• Grouped Data
• Interpretation of Charts and Graphs
• Methods of Indexing 

Module 15: Know How to Evaluate Options to Make a Decision

• Decision Making Techniques
• Option Evaluation and Steps to Effective Decision Making
• Identify Relevant Information for Decision-Making

Module 16: Plan, Monitor, and Review the Implementation and Communication of Decisions

• Phases in Decision Implementation
• Decision-Making Strategies for Plan Implementation
• Planning Techniques and Case Presentation

Unit 8605-301: Understanding Innovation and Change in an Organisation

Credit Value – 2

Guided Learning Hours – 9

Module 17: Understand Innovation and Change in an Organisation

• Innovation and Advantages of Innovation
• Benefits of Organisational Change
• Identify Barriers to Change and Innovation
• Ways to Overcome Barriers

Module 18: Plan, Monitor, and Review the Implementation, Communication of Innovation and Change 

• Planning, Monitoring, and Review Techniques to Manage Innovation and Change
• Importance of Communication When There is Change

Module 19: Understand the Effects of Innovation and Change on People and Teams in an Organisation

• Human Effects of Innovation and Change
• Reduce the Risk of Change Fatigue
• Planning and Executing Change Effectively

Unit 8605-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 20: Know How to Plan Work in the Workplace

• Identify Goals
• Effective Goal-Setting Techniques for Achieving Your Goals
• Monitoring and Control Techniques

Module 21: Know How to Allocate Work to Team Members

• Identify Resource Requirements
• Allocate Work to Team Members
• How to Assess and Support Team Performance?
• Ways to Communicate Effectively in the Workplace
• Types of Quality Standards and Their Purpose  

Module 22: Understand How to Improve the Performance of a Team in Delivering to Plan

• Causes of Variances
• Improve Team Effectiveness and Performance
• Causes of Underperformance in Employees
• Developing a Plan with an Underperforming Employee
• Ways to Deal with an Underperforming Employee

Unit 8605-308: Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 23: Understand Leadership Styles

• Leadership Styles
• What Influences the Choice of Leadership Styles?
• Effects of Leadership Styles on the Organisation

Module 24: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

• Common Leadership Styles and How to Find Your Own?
• Steps to Build Trust and Respect in the Workplace
• Simulation-Based Learning 
• Review of Own Leadership Behaviour

Unit 8605-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 25: Understand the Factors that Influence Motivation Levels in the Workplace

• What is Motivation?
• Factors of Motivation
• How Individual Differences Affect Levels of Motivation in the Workplace?
• Potential Impact on Organisational Performance

Module 26: Understand How a Theory of Motivation can be Used to Improve Performance Levels

• Motivation Theories
• Ways to Improve Performance by Motivations Theory
• Ways to Use Employee Engagement to Improve Motivation Levels

Unit 8605-314: Understanding Discipline in the Workplace

Credit Value – 2

Guided Learning Hours – 370

Module 27: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

• Legal Aspects
• Progressive Discipline Policy – Single Disciplinary Process
• Importance of Policies and Procedures
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures 

Module 28: Understand How to Monitor Discipline in the Workplace

• Standard Disciplinary Procedure
• Purposes and Objectives of Disciplinary Action
• How to Maintain Workplace Discipline?
• Steps to Improve and Develop Interpersonal Skills

Level 4 Diploma in Principles of Leadership and Management Course Outline

Total Credit Value – 37

Guided Learning Hours – 78

Unit 8625-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours – 15

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

• Role of Management
• Levels of Management
• Functions of Management
• Role of Manager in an Organisation
• Nature of Goals and Objectives
• Goals and Objectives of an Organisation
• Benefits of Setting Work Goals and Objectives
• Stakeholders' Objectives in an Organisation
• Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

• Importance of Interpersonal Skills in the Workplace
• Interpersonal Skills That Every Manager Needs
• How do Interpersonal Skills Affect Your Leadership Style?
• Evaluate How Interpersonal Skills Affect Managerial Performance?
• Importance of Feedback in the Workplace
• How to Deliver Effective Feedback in the Workplace?
• Personal Work Style
• Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

• What is a Personal Development Plan (PDP)?
• Benefits of Work Development Plans
• What is Knowledge Sharing?
• Benefits of Knowledge Sharing
• Ways to Improve Your Personal Development Skills
• Personal Development Strategies That Really Work
• Formal and Informal Personal Development Methods
• Internal Vs External Training Methods

Unit 8625-409: Managing Personal Development

Credit Value – 15

Guided Learning Hours – 6

Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements

• Prioritising Employee Development 
• Self-Assessment Tool 
• Learning Styles 
• Model of Learning Styles 
• Surface and Deep Learning 
• SMART Objectives 
• Measure Progress and Achieve Goals 

Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace 

• Individual Development Plan  
• How Learning and Development can Improve the Workplace? 
• Employee Development Opportunities 
• Learning Preferences and Strengths 
• Self-Management Skills  
• Nature and Purpose of Evaluation  

Module 6: Understand the Impact of Development on Workplace Performance 

• Impact of Learning and Development on Employee Productivity 
• Short-Term Goals 
• Steps to Set Short-Term Goals 
• How to Achieve Medium-Term Goals? 
• Set and Achieve Long-Term Goals 
• Performance Appraisal Methods 

Unit 8625-417: Managing and Implementing Change in the Workplace

Credit Value – 6

Guided Learning Hours – 24

Module 7: Understand the Reasons for Change in an Organisation

• Organisations Need to Change
• Organisational Change Management
• Techniques of Environmental Analysis
• Organisational Analysis
• Types of Organisational Change

Module 8: Be Able to Manage and Implement Change in the Workplace

• Benefits of Change Management
• Assess Risk and Uncertainty
• Essential Steps for an Effective Change Management Process
• Principles of Change Management
• Change Management Tools
• Tips to Evaluate Your Current Change Management Process

Unit 8625-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 9: Understand the Needs and Expectations of Others

• What is a Stakeholder?
• Different Types of Stakeholders
• How to Properly Communicate with Stakeholders?
• Stakeholder Analysis
• What are Customer Needs?
• Identifying Customer Needs
• Tips to Meet Customer Needs
• Ways You Can Meet Customer Expectations
• Importance of Knowing Employees
• Importance of Relationships in the Workplace

Module 10: Know How to Meet the Needs and Expectations of Others

• Need and Expectations of Others
• Meeting Business Needs with Employee Expectations
• Workplace Environment and Working Conditions
• Feedback and Reporting
• Principles of Effective Communication
• Setting Expectations for Employees

Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others

• Build Trust in a Relationship
• Building a Culture of Trust
• Ways to Build and Maintain Strong Client Relationships
• Principles of Effective Communication
• Basic Knowledge of Negotiation Skills

Unit 8625-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 12: Understand the Importance of Managing Risks in the Workplace 

• Legal Risk Management 
• Purpose of the Evaluation 
• Structure of the Report 
• Hazards and Control Measures 
• Principles of Risk Management 
• Risk Management Process 
• Risk Management Standards and Frameworks 
• Risk and Regulatory Policy 
• Risk Management Policy 

Module 13: Be Able to Identify and Manage Risks in Own Area of Responsibility 

• Steps to Risk Assessment 
• Hazard Prevention and Control 
• Build and Implement a Risk Management Plan 
• Monitor and Review 
• Risk Prioritisation 
• Objective Probability 
• Risk Management Documentation

Unit 8625-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 14: Understand the Importance of Effective Communication in Management 

• Importance of Effective Communication in Management 
• Communication Process 
• Relevance of the Communication Cycle for Effective Communication  
• Importance of Selecting an Appropriate Tone and Language 
• Importance of Level of Formality 
• Effectiveness of Verbal and Written Communication Methods 
• Evaluate Communication Skills as a Manager  

Module 15: Be Able to Develop Effective Communication Skills as a Reflective Manager 

• Developing Effective Communication Skills as a Reflective Manager 
• Tools for Evaluating Communication Skills 
• Importance of Feedback on Communication Skills 
• Identifying Strengths and Areas for Improvement 
• SWOT Analysis 
• Personal Development Planning    

Unit 8625-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 16: Understand the Factors that Influence Motivation Levels in the Workplace 

• What is Motivation? 
• Factors of Motivation 
• How Individual Differences Affect Levels of Motivation in the Workplace? 
• Potential Impact on Organisational Performance 

Module 17: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

• Motivation Theories 
• Ways to Improve Performance by Motivations Theory 
• Ways to Use Employee Engagement to Improve Motivation Levels 

Unit 8625-314: Understanding Discipline in the Workplace

Credit Value – 1

Guided Learning Hours – 5

Module 18: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace 

• Legal Aspects 
• Progressive Discipline Policy – Single Disciplinary Process 
• Importance of Policies and Procedures 
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures 

Module 19: Understand How to Monitor Discipline in the Workplace 

• Standard Disciplinary Procedure 
• Purposes and Objectives of Disciplinary Action 
• How to Maintain Workplace Discipline? 
• Steps to Improve and Develop Interpersonal Skills 

Level 4 NVQ Diploma in Management Course Outline

Total Credit Value – 54

Total Guided Learning Hours – 271

Unit 8622-300: Personal and Professional Development

Credit Value – 3

Guided Learning Hours – 12

Module 1: Identifying Development Requirements

• Compare Sources of Information on Professional Development Trends
• Identify Trends Influencing Professional Development Needs
• Evaluate Current and Future Personal and Professional Development Needs

Module 2: Fulfilling a Development Plan

• Evaluate the Benefits of Personal and Professional Development
• Explain the Selection of Development Actions
• Conduct a Skills Gap Analysis to Identify Current and Future Needs
• Develop and Execute a Development Plan Aligned with Business Needs
• Utilise Professional Networks for Development Opportunities

Module 3: Maintaining Development Relevance

• Set SMART Objectives for Development
• Obtain and Utilise Feedback from Various Sources
• Review and Amend Development Plans Based on Feedback

Unit 8622-400: Provide Leadership and Management

Credit Value – 5

Guided Learning Hours – 28

Module 4: Leadership and Management Principles

• Apply Leadership and Management Theories
• Assess the Impact of Organisational Culture on Leadership Styles
• Analyse How Motivation Theories Are Used in Leadership
• Evaluate the Role of Stakeholder Engagement
• Assess the Suitability of Leadership Styles to Organisational Culture

Module 5: Engaging and Inspiring Stakeholders

• Display Commitment to Organisational Goals and Values
• Identify Stakeholders and Understand Their Interest
• Communicate Roles and Expectations to Stakeholders
• Build Trust and Maintain Morale During Challenging Times
• Secure Ongoing Stakeholder Commitment

Module 6: Delivering Results

• Optimise Resources, Skills, and Expertise in Planning
• Use Delegation Techniques to Achieve Targets
• Empower Team Members to Take Responsibility
• Adapt Plans and Resources to Changing Circumstances

Unit 8622-401: Develop and Implement an Operational Plan

Credit Value – 5

Guided Learning Hours – 24

Module 7: Principles of Operational Planning

• Use Risk Analysis Techniques in Planning
• Understand Components of an Operational Plan
• Analyse the Relationship Between Strategic and Operational Plans
• Utilise Planning Tools and Techniques
• Conduct Cost-Benefit Analysis

Module 8: Developing an Operational Plan

• Set SMART Objectives and KPIs
• Ensure Plans Align with Organisational Strategy and Values
• Develop Targeted Risk Management Plans
• Ensure Synergy with Other Business Areas

Module 9: Implementing and Evaluating Operational Plans

• Implement Plans Within Budgets and Timelines
• Communicate Plan Requirements to Stakeholders
• Revise Plans in Response to Changing Circumstances
• Conduct Periodic Reviews and Report on Plan Effectiveness

Unit 8622-402: Developing Working Relationships with Stakeholders

Credit Value – 4

Guided Learning Hours – 20

Module 10: Understanding Stakeholder Relationships

• Analyse Stakeholder Mapping Techniques
• Use Influencing Skills to Enhance Stakeholder Relationships
• Apply Expectation Management and Conflict Resolution
• Evaluate Stakeholder Consultation Methods and Their Risks

Module 11: Scope for Collaboration with Stakeholders

• Identify Key Stakeholders for Relationship Development
• Understand Stakeholder Roles, Responsibilities, and Concerns
• Evaluate Business Areas Benefiting from Stakeholder Collaboration

Module 12: Developing Productive Stakeholder Relationships

• Build Mutual Trust and Respect
• Integrate Stakeholder Advice into Decision-making
• Minimise Potential Friction Among Stakeholders

Module 13: Evaluating Stakeholder Relationships

• Monitor and Assess Stakeholder Relationships
• Address Changes Impacting Stakeholder Dynamics
• Recommend Improvements Based on Relationship Analysis

Unit 8622-301: Managing Team Performance

Credit Value – 4

Guided Learning Hours – 21

Module 14: Understanding Team Performance Management

• Explain the Use of Benchmarks in Managing Performance
• Explore a Range of Quality Management Techniques for Team Performance
• Describe Constraints on the Ability to Amend Priorities and Plans

Module 15: Allocating and Assuring Quality of Work

• Identify the Strengths, Competences, and Expertise of Team Members
• Allocate Work Based on Team Members' Strengths and Competences
• Identify Areas for Improvement in Team Members' Performance
• Amend Priorities and Plans Considering Changing Circumstances
• Recommend Changes to Systems and Processes to Improve Work Quality

Module 16: Managing Team Communication

• Explain the Lines of Communication and Authority Levels Within the Team
• Communicate Team Objectives, Responsibilities, and Priorities
• Use Appropriate Communication Methods Based on the Topic and Audience
• Provide Support to Team Members When Needed
• Agree on a Process for Providing Feedback on Work Progress
• Review and Improve the Effectiveness of Team Communications

Unit 8622-306: Managing Individual’s Performance

Credit Value – 4

Guided Learning Hours – 20

Module 17: Understanding Underperformance Management

• Explain Typical Organisational Policies on Discipline, Grievance, and Underperformance
• Identify Causes of Underperformance
• Explain the Importance of Making Individuals Aware of Their Underperformance Clearly but Sensitively
• Address Issues that Hamper Individuals' Performance
• Agree on a Course of Action to Address Underperformance

Module 18: Managing Individual Performance in the Workplace

• Agree on SMART Objectives Aligned with Organisational Goals
• Delegate Responsibilities Based on Expertise and Development Needs
• Apply Motivation Techniques to Maintain Morale
• Provide Information, Resources, and Mentoring to Help Individuals Meet Their Targets
• Monitor Individuals' Progress Toward Objectives
• Recognise Individuals' Achievements
• Adhere to Organisational Policies and Legal Requirements in Performance Management

Unit 8622-309: Encouraging Innovation

Credit Value – 4

Guided Learning Hours – 14

Module 19: Identifying Opportunities for Innovation

• Analyse Techniques Used to Generate Ideas and Their Advantages and Disadvantages
• Explain How Innovation Benefits an Organisation
• Explain Constraints on the Ability to Make Changes
• Agree with Stakeholders on Terms of Reference for Evaluating Innovation
• Engage Team Members in Finding Opportunities to Innovate
• Monitor Performance and Developments that May Benefit from Innovation
• Analyse Information to Identify Opportunities for Innovation

Module 20: Generating and Testing Ideas

• Generate Ideas for Innovation that Meet Agreed Criteria
• Test Selected Ideas for Viability
• Evaluate the Fitness for Purpose and Value of the Selected Ideas
• Assess Potential Innovations Against Evaluation Criteria

Module 21: Implementing Innovation

• Explain the Risks of Implementing Innovative Ideas
• Justify Conclusions of Efficiency and Value with Evidence
• Prepare Costings and Schedules for Efficient Implementation
• Design Processes that Support the Implementation of Innovative Ideas

Unit 8622-313: Implementing and Maintaining Business Continuity

Credit Value – 4

Guided Learning Hours – 25

Module 22: Planning for Business Continuity

• Describe the Components of a Business Continuity Plan
• Explain the Uses of a Business Continuity Plan
• Explain the Features of Different Business Continuity Planning Models
• Explain the Potential Consequences of Inadequate Business Continuity Plans
• Confirm the Aim, Scope, and Objectives of Business Continuity Plans
• Engage Stakeholders in Developing Continuity Plans
• Identify Business-Critical Products, Services, Activities, and Resources

Module 23: Implementing Business Continuity

• Develop a Framework for Business Continuity Management
• Recommend Resources Proportional to Potential Business Disruption Impacts
• Communicate the Importance of Continuity Plans to Stakeholders
• Meet Objectives Within the Business Continuity Plan

Module 24: Maintaining Business Continuity

• Provide Training for Staff on Business Continuity Plans
• Validate and Test the Strength of Business Continuity Plans
• Update Plans and Processes Based on Feedback and Other Information

Unit 8622-310: Managing Conflict Within a Team

Credit Value – 5

Guided Learning Hours – 25

Module 25: Understanding Conflict Management Principles

• Evaluate the Suitability of Different Conflict Management Methods for Various Situations
• Describe the Personal Skills Needed to Deal with Conflict Between People
• Analyse Potential Consequences of Unresolved Conflict Within a Team
• Explain the Role of External Arbitration and Conciliation in Conflict Resolution

Module 26: Reducing Potential for Conflict

• Communicate Team Roles, Responsibilities, Objectives, and Expected Standards of Behaviour
• Explain to Team Members the Constraints Under Which Colleagues Work
• Review Systems, Processes, and Structures Likely to Cause Conflict, in Line with Organisational Procedures
• Take Action to Minimise Conflict Within the Limits of One's Authority
• Explain How Team Members' Personalities and Cultural Backgrounds May Lead to Conflict

Module 27: Dealing with Conflict Within a Team

• Assess the Seriousness of Conflict and Its Potential Impact
• Treat Everyone Involved with Impartiality and Sensitivity
• Decide on a Course of Action That Offers Optimum Benefits
• Explain the Importance of Engaging Team Members' Support for Agreed Actions
• Communicate Actions to Those Affected by Them
• Adhere to Organisational Policies, Legal, and Ethical Requirements When Managing Team Conflict

Unit 8622-317: Contribute to the improvement of business performance

Credit Value – 6

Guided Learning Hours – 33

Module 28: Understand Problem Solving Techniques and Processes

• Explain Different Problem-Solving Techniques.
• Explain Organisational and Legal Constraints.
• Describe Stakeholders' Role in Problem-Solving.
• Describe Steps in Business Decision-Making.
• Analyse Implications of Implementing Decisions.

Module 29: Understand Improvement Techniques and Processes

• Describe Benefits of Continuous Improvement.
• Analyse Features of Continuous Improvement Techniques.
• Explain How to Conduct a Cost-Benefit Analysis.
• Explain the Importance of Stakeholder Feedback.

Module 30: Be Able to Solve Problems in Business

• Identify the Nature and Causes of Problems
• Evaluate the Scope and Scale of Problems
• Analyse Action Courses in Response to Problems
• Use Evidence to Justify Problem-Solving Approaches
• Develop Plans and Success Criteria
• Obtain Approval to Implement Solutions
• Act to Resolve or Mitigate Problems
• Evaluate Success and Implications of Solutions

Module 31: Be Able to Contribute to The Improvement of Activities

• Identify Contributions to Improvement Activities
• Calculate Performance Measures
• Justify the Case for Improvements
• Develop Operating Procedures and Resource Plans

Unit 8622-318: Negotiate in a Business Environment

Credit Value – 4

Guided Learning Hours – 18

Module 32: Understand the Principles Underpinning Negotiation

• Describe Negotiation Strategy Requirements
• Explain Different Negotiation Techniques
• Discuss Research on The Other Party in Negotiations
• Explain Cultural Differences in Negotiations

Module 33: Be Able to Prepare for Business Negotiations

• Identify of:
• Purpose
• Scope
• Objectives of Negotiation
• Explain Own Authority in Negotiating
• Prepare a Negotiation Strategy
• Prepare Compromises and Fall-Back Stances
• Assess Other Party's Objectives and Stances
• Research Other Party's Strengths and Weaknesses

Module 34: Be Able to Carry Out Business Negotiations

• Conduct Negotiations Within Limits to Optimise Opportunities
• Adapt Negotiation Tactics with Changing Circumstances
• Maintain Records of Negotiations, Outcomes, and Agreements
• Follow Organisational Policies and Legal Requirements During Negotiations

Unit 8622-420: Manage Information Systems

Credit Value – 6

Guided Learning Hours – 30

Module 35: Understand the of Information Systems

• Explain Uses of Information Systems
• Describe Information System Interfaces
• Analyse Implications of System Updates
• Analyse Stakeholder Feedback on Systems
• Evaluate Data Protection in System Management

Module 36: Be Able to Set Up Information System Processes

• Develop SOPs for Administrative Processes
• Implement Problem-Solving Management Processes
• Analyse Training Needs for System Users

Module 37: Be Able to Manage an Information System

• Monitor Information Quality Against KPIs
• Update Systems to Meet Business and User Needs
• Provide System Training and Support
• Manage System Issues Minimising Business Disruption
• Evaluate System Effectiveness
• Recommend System Improvements for Efficiency
• Adhere to Organisational and Legal Standards in System Management

ILM Level 4 Certificate in Principles of Leadership and Management Course Outline

Total Credit Value – 15

Total Guided Learning Hours – 53

Unit 8625-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours – 15

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

• Role of Management
• Levels of Management
• Functions of Management
• Role of Manager in an Organisation
• Nature of Goals and Objectives
• Goals and Objectives of an Organisation
• Benefits of Setting Work Goals and Objectives
• Stakeholders' Objectives in an Organisation
• Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

• Importance of Interpersonal Skills in the Workplace
• Interpersonal Skills That Every Manager Needs
• How do Interpersonal Skills Affect Your Leadership Style?
• Evaluate How Interpersonal Skills Affect Managerial Performance?
• Importance of Feedback in the Workplace
• How to Deliver Effective Feedback in the Workplace?
• Personal Work Style
• Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

• What is a Personal Development Plan (PDP)?
• Benefits of Work Development Plans
• What is Knowledge Sharing?
• Benefits of Knowledge Sharing
• Ways to Improve Your Personal Development Skills
• Personal Development Strategies That Really Work
• Formal and Informal Personal Development Methods
• Internal Vs External Training Methods

Unit 8625-401: Planning and Leading a Complex Team Activity

Credit Value – 4

Guided Learning Hours – 6

Module 4: Plan a Complex Team Activity

• Define Activity Goals
• Identify Necessary Tasks and Resources, Considering Constraints
• Create an Implementation Plan
• Evaluate Risks and Safety Concerns

Module 5: Communicate Activity Details to Team

• Share Activity Details, Encourage Questions, and Clarify Doubts
• Assign Team Roles and Responsibilities

Module 6: Review Leadership in Complex Activities

• Gather Feedback on Leadership Effectiveness
• Analyse Leadership Strengths and Areas for Improvement
• Develop a Plan to Enhance Planning and Leadership Skills Based on Feedback

Unit 8625-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 7: Understand the Importance of Effective Communication in Management 

• Importance of Effective Communication in Management 
• Communication Process 
• Relevance of the Communication Cycle for Effective Communication  
• Importance of Selecting an Appropriate Tone and Language 
• Importance of Level of Formality 
• Effectiveness of Verbal and Written Communication Methods 
• Evaluate Communication Skills as a Manager  

Module 8: Be Able to Develop Effective Communication Skills as a Reflective Manager 

• Developing Effective Communication Skills as a Reflective Manager 
• Tools for Evaluating Communication Skills 
• Importance of Feedback on Communication Skills 
• Identifying Strengths and Areas for Improvement 
• SWOT Analysis 
• Personal Development Planning    

Unit 8625-310: Understanding How to Motivate to Improve Performance

Credit Value:2

Guided Learning Hours: 9

Module 9: Understand the Factors that Influence Motivation Levels in the Workplace 

• What is Motivation? 
• Factors of Motivation 
• How Individual Differences Affect Levels of Motivation in the Workplace? 
• Potential Impact on Organisational Performance 

Module 10: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

• Motivation Theories 
• Ways to Improve Performance by Motivations Theory 
• Ways to Use Employee Engagement to Improve Motivation Levels 

Unit 8625-314: Understanding Discipline in the Workplace

Credit Value:1

Guided Learning Hours: 5

Module 11: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace 

• Legal Aspects 
• Progressive Discipline Policy – Single Disciplinary Process 
• Importance of Policies and Procedures 
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures 

Module 12: Understand How to Monitor Discipline in the Workplace 

• Standard Disciplinary Procedure 
• Purposes and Objectives of Disciplinary Action 
• How to Maintain Workplace Discipline? 
• Steps to Improve and Develop Interpersonal Skills

ILM Level 4 Award in Leadership Training Course Outline

Total Credit Value – 6

Total Guided Learning Hours – 12

Unit 8604-308: Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 1: Understand Leadership Styles

• Outline Factors Influencing Leadership Style Choices in Workplaces
• Discuss the Impact of Leadership Styles on Individual and Group Behaviour

Module 2: Evaluate Leadership Qualities and Potential

• Personal Leadership in the Context of Specific Models and Organisational Culture
• Suggest Ways to Enhance Personal Leadership According to a Specific Model

Unit 8604-401: Planning and Leading a Complex Team Activity

Credit Value – 4

Guided Learning Hours – 6

Module 3: Be Able to Plan a Complex Team Activity 

• Define the Activity's Purpose and Goals
• List Needed Tasks and Resources, Noting Any Constraints
• Draft an Implementation Plan
• Identify and Assess Risks and Safety Concerns

Module 4: Communicate Activity Details to Team

• Share Activity Details, Encourage Queries, and Address Uncertainties
• Assign Team Roles and Duties

Module 5: Review Leadership in Complex Activities

• Gather Feedback on Leadership During a Complex Activity
• Assess Personal Leadership Strengths and Weaknesses
• Create a Plan to Enhance Planning and Leadership Skills Based on Feedback