ILM Level 4 NVQ Diploma In Management Training - United Kingdom

Level 4 NVQ Diploma in Management Course Outline

Total Credit Value – 54

Total Guided Learning Hours – 271

Unit 8622-300: Personal and Professional Development

Credit Value – 3

Guided Learning Hours – 12

Module 1: Identifying Development Requirements

• Compare Sources of Information on Professional Development Trends
• Identify Trends Influencing Professional Development Needs
• Evaluate Current and Future Personal and Professional Development Needs

Module 2: Fulfilling a Development Plan

• Evaluate the Benefits of Personal and Professional Development
• Explain the Selection of Development Actions
• Conduct a Skills Gap Analysis to Identify Current and Future Needs
• Develop and Execute a Development Plan Aligned with Business Needs
• Utilise Professional Networks for Development Opportunities

Module 3: Maintaining Development Relevance

• Set SMART Objectives for Development
• Obtain and Utilise Feedback from Various Sources
• Review and Amend Development Plans Based on Feedback

Unit 8622-400: Provide Leadership and Management

Credit Value – 5

Guided Learning Hours – 28

Module 4: Leadership and Management Principles

• Apply Leadership and Management Theories
• Assess the Impact of Organisational Culture on Leadership Styles
• Analyse How Motivation Theories Are Used in Leadership
• Evaluate the Role of Stakeholder Engagement
• Assess the Suitability of Leadership Styles to Organisational Culture

Module 5: Engaging and Inspiring Stakeholders

• Display Commitment to Organisational Goals and Values
• Identify Stakeholders and Understand Their Interest
• Communicate Roles and Expectations to Stakeholders
• Build Trust and Maintain Morale During Challenging Times
• Secure Ongoing Stakeholder Commitment

Module 6: Delivering Results

• Optimise Resources, Skills, and Expertise in Planning
• Use Delegation Techniques to Achieve Targets
• Empower Team Members to Take Responsibility
• Adapt Plans and Resources to Changing Circumstances

Unit 8622-401: Develop and Implement an Operational Plan

Credit Value – 5

Guided Learning Hours – 24

Module 7: Principles of Operational Planning

• Use Risk Analysis Techniques in Planning
• Understand Components of an Operational Plan
• Analyse the Relationship Between Strategic and Operational Plans
• Utilise Planning Tools and Techniques
• Conduct Cost-Benefit Analysis

Module 8: Developing an Operational Plan

• Set SMART Objectives and KPIs
• Ensure Plans Align with Organisational Strategy and Values
• Develop Targeted Risk Management Plans
• Ensure Synergy with Other Business Areas

Module 9: Implementing and Evaluating Operational Plans

• Implement Plans Within Budgets and Timelines
• Communicate Plan Requirements to Stakeholders
• Revise Plans in Response to Changing Circumstances
• Conduct Periodic Reviews and Report on Plan Effectiveness

Unit 8622-402: Developing Working Relationships with Stakeholders

Credit Value – 4

Guided Learning Hours – 20

Module 10: Understanding Stakeholder Relationships

• Analyse Stakeholder Mapping Techniques
• Use Influencing Skills to Enhance Stakeholder Relationships
• Apply Expectation Management and Conflict Resolution
• Evaluate Stakeholder Consultation Methods and Their Risks

Module 11: Scope for Collaboration with Stakeholders

• Identify Key Stakeholders for Relationship Development
• Understand Stakeholder Roles, Responsibilities, and Concerns
• Evaluate Business Areas Benefiting from Stakeholder Collaboration

Module 12: Developing Productive Stakeholder Relationships

• Build Mutual Trust and Respect
• Integrate Stakeholder Advice into Decision-making
• Minimise Potential Friction Among Stakeholders

Module 13: Evaluating Stakeholder Relationships

• Monitor and Assess Stakeholder Relationships
• Address Changes Impacting Stakeholder Dynamics
• Recommend Improvements Based on Relationship Analysis

Unit 8622-301: Managing Team Performance

Credit Value – 4

Guided Learning Hours – 21

Module 14: Understanding Team Performance Management

• Explain the Use of Benchmarks in Managing Performance
• Explore a Range of Quality Management Techniques for Team Performance
• Describe Constraints on the Ability to Amend Priorities and Plans

Module 15: Allocating and Assuring Quality of Work

• Identify the Strengths, Competences, and Expertise of Team Members
• Allocate Work Based on Team Members' Strengths and Competences
• Identify Areas for Improvement in Team Members' Performance
• Amend Priorities and Plans Considering Changing Circumstances
• Recommend Changes to Systems and Processes to Improve Work Quality

Module 16: Managing Team Communication

• Explain the Lines of Communication and Authority Levels Within the Team
• Communicate Team Objectives, Responsibilities, and Priorities
• Use Appropriate Communication Methods Based on the Topic and Audience
• Provide Support to Team Members When Needed
• Agree on a Process for Providing Feedback on Work Progress
• Review and Improve the Effectiveness of Team Communications

Unit 8622-306: Managing Individual’s Performance

Credit Value – 4

Guided Learning Hours – 20

Module 17: Understanding Underperformance Management

• Explain Typical Organisational Policies on Discipline, Grievance, and Underperformance
• Identify Causes of Underperformance
• Explain the Importance of Making Individuals Aware of Their Underperformance Clearly but Sensitively
• Address Issues that Hamper Individuals' Performance
• Agree on a Course of Action to Address Underperformance

Module 18: Managing Individual Performance in the Workplace

• Agree on SMART Objectives Aligned with Organisational Goals
• Delegate Responsibilities Based on Expertise and Development Needs
• Apply Motivation Techniques to Maintain Morale
• Provide Information, Resources, and Mentoring to Help Individuals Meet Their Targets
• Monitor Individuals' Progress Toward Objectives
• Recognise Individuals' Achievements
• Adhere to Organisational Policies and Legal Requirements in Performance Management

Unit 8622-309: Encouraging Innovation

Credit Value – 4

Guided Learning Hours – 14

Module 19: Identifying Opportunities for Innovation

• Analyse Techniques Used to Generate Ideas and Their Advantages and Disadvantages
• Explain How Innovation Benefits an Organisation
• Explain Constraints on the Ability to Make Changes
• Agree with Stakeholders on Terms of Reference for Evaluating Innovation
• Engage Team Members in Finding Opportunities to Innovate
• Monitor Performance and Developments that May Benefit from Innovation
• Analyse Information to Identify Opportunities for Innovation

Module 20: Generating and Testing Ideas

• Generate Ideas for Innovation that Meet Agreed Criteria
• Test Selected Ideas for Viability
• Evaluate the Fitness for Purpose and Value of the Selected Ideas
• Assess Potential Innovations Against Evaluation Criteria

Module 21: Implementing Innovation

• Explain the Risks of Implementing Innovative Ideas
• Justify Conclusions of Efficiency and Value with Evidence
• Prepare Costings and Schedules for Efficient Implementation
• Design Processes that Support the Implementation of Innovative Ideas

Unit 8622-313: Implementing and Maintaining Business Continuity

Credit Value – 4

Guided Learning Hours – 25

Module 22: Planning for Business Continuity

• Describe the Components of a Business Continuity Plan
• Explain the Uses of a Business Continuity Plan
• Explain the Features of Different Business Continuity Planning Models
• Explain the Potential Consequences of Inadequate Business Continuity Plans
• Confirm the Aim, Scope, and Objectives of Business Continuity Plans
• Engage Stakeholders in Developing Continuity Plans
• Identify Business-Critical Products, Services, Activities, and Resources

Module 23: Implementing Business Continuity

• Develop a Framework for Business Continuity Management
• Recommend Resources Proportional to Potential Business Disruption Impacts
• Communicate the Importance of Continuity Plans to Stakeholders
• Meet Objectives Within the Business Continuity Plan

Module 24: Maintaining Business Continuity

• Provide Training for Staff on Business Continuity Plans
• Validate and Test the Strength of Business Continuity Plans
• Update Plans and Processes Based on Feedback and Other Information

Unit 8622-310: Managing Conflict Within a Team

Credit Value – 5

Guided Learning Hours – 25

Module 25: Understanding Conflict Management Principles

• Evaluate the Suitability of Different Conflict Management Methods for Various Situations
• Describe the Personal Skills Needed to Deal with Conflict Between People
• Analyse Potential Consequences of Unresolved Conflict Within a Team
• Explain the Role of External Arbitration and Conciliation in Conflict Resolution

Module 26: Reducing Potential for Conflict

• Communicate Team Roles, Responsibilities, Objectives, and Expected Standards of Behaviour
• Explain to Team Members the Constraints Under Which Colleagues Work
• Review Systems, Processes, and Structures Likely to Cause Conflict, in Line with Organisational Procedures
• Take Action to Minimise Conflict Within the Limits of One's Authority
• Explain How Team Members' Personalities and Cultural Backgrounds May Lead to Conflict

Module 27: Dealing with Conflict Within a Team

• Assess the Seriousness of Conflict and Its Potential Impact
• Treat Everyone Involved with Impartiality and Sensitivity
• Decide on a Course of Action That Offers Optimum Benefits
• Explain the Importance of Engaging Team Members' Support for Agreed Actions
• Communicate Actions to Those Affected by Them
• Adhere to Organisational Policies, Legal, and Ethical Requirements When Managing Team Conflict

Unit 8622-317: Contribute to the improvement of business performance

Credit Value – 6

Guided Learning Hours – 33

Module 28: Understand Problem Solving Techniques and Processes

• Explain Different Problem-Solving Techniques.
• Explain Organisational and Legal Constraints.
• Describe Stakeholders' Role in Problem-Solving.
• Describe Steps in Business Decision-Making.
• Analyse Implications of Implementing Decisions.

Module 29: Understand Improvement Techniques and Processes

• Describe Benefits of Continuous Improvement.
• Analyse Features of Continuous Improvement Techniques.
• Explain How to Conduct a Cost-Benefit Analysis.
• Explain the Importance of Stakeholder Feedback.

Module 30: Be Able to Solve Problems in Business

• Identify the Nature and Causes of Problems
• Evaluate the Scope and Scale of Problems
• Analyse Action Courses in Response to Problems
• Use Evidence to Justify Problem-Solving Approaches
• Develop Plans and Success Criteria
• Obtain Approval to Implement Solutions
• Act to Resolve or Mitigate Problems
• Evaluate Success and Implications of Solutions

Module 31: Be Able to Contribute to The Improvement of Activities

• Identify Contributions to Improvement Activities
• Calculate Performance Measures
• Justify the Case for Improvements
• Develop Operating Procedures and Resource Plans

Unit 8622-318: Negotiate in a Business Environment

Credit Value – 4

Guided Learning Hours – 18

Module 32: Understand the Principles Underpinning Negotiation

• Describe Negotiation Strategy Requirements
• Explain Different Negotiation Techniques
• Discuss Research on The Other Party in Negotiations
• Explain Cultural Differences in Negotiations

Module 33: Be Able to Prepare for Business Negotiations

• Identify of:
• Purpose
• Scope
• Objectives of Negotiation
• Explain Own Authority in Negotiating
• Prepare a Negotiation Strategy
• Prepare Compromises and Fall-Back Stances
• Assess Other Party's Objectives and Stances
• Research Other Party's Strengths and Weaknesses

Module 34: Be Able to Carry Out Business Negotiations

• Conduct Negotiations Within Limits to Optimise Opportunities
• Adapt Negotiation Tactics with Changing Circumstances
• Maintain Records of Negotiations, Outcomes, and Agreements
• Follow Organisational Policies and Legal Requirements During Negotiations

Unit 8622-420: Manage Information Systems

Credit Value – 6

Guided Learning Hours – 30

Module 35: Understand the of Information Systems

• Explain Uses of Information Systems
• Describe Information System Interfaces
• Analyse Implications of System Updates
• Analyse Stakeholder Feedback on Systems
• Evaluate Data Protection in System Management

Module 36: Be Able to Set Up Information System Processes

• Develop SOPs for Administrative Processes
• Implement Problem-Solving Management Processes
• Analyse Training Needs for System Users

Module 37: Be Able to Manage an Information System

• Monitor Information Quality Against KPIs
• Update Systems to Meet Business and User Needs
• Provide System Training and Support
• Manage System Issues Minimising Business Disruption
• Evaluate System Effectiveness
• Recommend System Improvements for Efficiency
• Adhere to Organisational and Legal Standards in System Management