Course information

ITIL® 4 Foundation Bridge Certification Course Outline

Module 1: Introduction

  • IT Service Management in the Modern World
  • About ITIL® 4
  • Structure of ITIL® 4

Module 2: Key Concepts of Service Management

  • Organisations
  • Service Providers
  • Service Consumers
  • IT Service Management
  • Value and Value Co-Creation
  • Value: Customer, Outcomes, Costs, and Risks
  • Service Offerings
  • Service Relationships
  • Service Relationships Model

Module 3: Four Dimensions of Service Management

  • Four Dimensions Model
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 4: ITIL® Service Value System (SVS)

  • Service Value System (SVS)

Module 5: Seven Guiding Principles

  • Guiding Principles
    • Focus on the value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate
  • Interaction Between Principles

Module 6: Service Value Chain

  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 7: Management Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Module 8: General Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management

Module 9: Service Management Practices

  • Change Control
  • Incident Management
  • Define IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management

Module 10: Technical Management Practices

  • Deployment Management

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Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This ITIL Course is therefore beneficial for:

  • ITIL® v3 Certified Professionals
  • IT Managers
  • Service Desk Managers
  • System Administrators
  • Network Engineers
  • IT Consultants
  • Project Managers

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, participants are generally required to have an ITIL® v3 Foundation Certification or equivalent. This ITIL Certification course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course is a specialised training designed for individuals who have previously obtained the ITIL v3 Foundation Certification and wish to upgrade their knowledge and skills to ITIL 4. This ITIL Course serves as a bridge between the ITIL v3 and ITIL 4 frameworks, allowing professionals to understand the key differences, new concepts, and updated practices introduced in ITIL 4.

ITIL v3 Foundation certified professionals, IT Service Managers, IT Practitioners, and anyone seeking to transition to ITIL 4 should prioritise participating in the ITIL® 4 Foundation Bridge Course. This ITIL Course is particularly relevant for professionals looking to update their understanding of IT service management best practices and align their skills with the latest industry standards.

This 1-day ITIL® 4 Foundation Bridge Certification Course covers a comprehensive overview of the ITIL 4 framework, including its core components, guiding principles, service value system, and key practices. Participants will learn about the changes and enhancements introduced in ITIL 4, such as the shift towards a more holistic and flexible approach to service management.

Course Objectives

  • To understand the key concepts and principles of ITIL® 4.
  • To recognise the differences between ITIL® V3 and ITIL® 4
  • To learn how to apply ITIL® 4 practices for service management
  • To prepare for the ITIL® 4 Foundation Bridge examination
  • To gain the skills needed to transition smoothly to ITIL® 4 practices

Upon completion this ITIL Certification, participants will possess a solid understanding of ITIL® 4 principles and practices, enabling them to effectively implement and manage IT services in alignment with organisational goals. The delegates will become ITIL certified professionals, who will be better prepared for service management, contributing to improved service delivery efficiency.  

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What's included in this ITIL® 4 Foundation Bridge Certification?

  • ITIL® 4 Foundation Bridge Exam
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Foundation Bridge Certificate
  • Digital Delegate Pack

ITIL® 4 Foundation Bridge Exam Information 

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Birmingham venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Birmingham is a large city in the West Midlands of England. It is the second largest and second most populous city in the UK behind London. It has an estimated population of nearly 1.2 million people. It is the ninth largest metropolitan area in Europe. The city is a major international commercial centre and an important transport, retail, events and conference hub for England. Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are in charge of their own country.

Popular searched areas in and around Birmingham include:-

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Birmingham City Council is England's largest local education authority. It is responsible for around 450 schools including nurseries, primary schools, secondary schools and special schools. Most schools are 11-16/18 comprehensive schools while students have the choice of college or sixth form after they have sat their GCSE’s. Bishop Vesey's Grammar School, founded in 1527, is the one of the oldest and perhaps the most prestigious school in the city. Birmingham is a densely populated city for universities with five in the city. These universities are: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University. There also campuses for the university of law, the BPP University and the Open University West Midlands. There are an estimated 79,000 full time students in the Birmingham area. This is more than any city outside of London in the UK. The University of Birmingham is a highly respected university and is ranked inside the top 100 universities in the world and is a top 15 university in the UK. The motto of this university is “persuasive, persistent and bold.” They claim to encourage and empower to turn their ideas into a reality in order to make things happen. The university has a tradition of innovative research and is always striving to push the boundaries. The Knowledge Academy, we offer over 50,000 classroom based training courses in the UK, including popular locations such as Birmingham.

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Address

Birmingham

 

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Training | ITIL 4 Training | ITIL Certification in Birmingham. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Birmingham, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Birmingham. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL Training | ITIL 4 Training | ITIL Certification in Birmingham sessions.

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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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ITIL Training | ITIL 4 Training | ITIL Certification in Birmingham FAQs

Please arrive at the venue at 8:45am.
You must hold ITIL V3 Foundation certification or above to attend.
This course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.
Should you encounter any difficulties, our customer support team is available to assist and promptly resolve any issues you may encounter.
In this course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Foundation Bridge Trainingin Birmingham starts from £1295
The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.
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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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