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Course information
Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey
ITIL® 4 Managing Professional Transition Module Course Outline
Module 1: Introduction
- ITIL® 4 Certification Overview
- Relation to ITIL® 4 Publications
- Managing Professional Exam
Module 2: ITIL® 4 Foundation
- Introduction to Information Technology Infrastructure Library (ITIL®)
Module 3: Key Concepts of Service Management
- What is Service Management?
- Value and Value Co-Creation
- Organisations
- Service Providers
- Service Consumers
- Stakeholders
- Products and Services
- Service Offerings
- Service Relationships
- Service Relationships Model
- Value: Outcomes, Costs, and Risks
- Utility and Warranty
Module 4: Four Dimensions of Service Management
- Introduction
- Four Dimensions Model
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
Module 5: ITIL® Service Value System
- Service Value System (SVS)
- Service Value System
- Silos
Module 6: ITIL® Guiding Principles
- Guiding Principles
- Seven Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimise and Automate
- Interaction Between Principles
Module 7: Service Value Chain
- Service Value Chain
- Value Chain Activities
- Plan
- Improve
- Engage
- Design and Transition
- Obtain or Build
- Deliver and Support
Module 8: Create, Deliver, and Support (CDS)
- Learning Objectives
- CDS and the Value Chain
- Plan and Build a Service Value Stream
- Types of Organisational Structure
- Organisational Structure
- Integrated / Collaborative Teams
- Team Capabilities, Roles, Competencies
- Team Culture and Differences
- Employee Satisfaction Management
- Working with a Customer-Orientated Mind-Set
- Positive Communications
- Workforce Planning
- Results Based Measuring and Reporting
- Culture of Continual Improvement
- Value Stream for a New Service
- ITIL® Practices
- Value Stream for User Support
- Managing Queues and Backlogs
- Prioritising Work
- CDS – Summary
Module 9: Drive Stakeholder Value (DSV)
- ITIL® 4 DSV and the Value Chain
- Learning Objectives
- Concept of the Customer Journey
- Explore
- Engage
- Concept of the Customer Journey
- Supplier and Partner Relationship Types
- How to Develop Customer Relationships?
- Mutual Readiness and Maturity
- Designing Digital Service Experiences
- Selling and Procuring Service Offerings
- Agree
- Onboard and Offboard Customers and Users
- Planning Onboarding
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
- Enabling Users to Service
- Elevating Mutual Capabilities
- Offboarding
- Continual Value Co-Creation
- How Users Request Services
- User Communities
- Encouraging and Managing Feedback
- Moments of Truth
- How to Realise and Validate Service Value
- Measuring Experience and Satisfaction
- Measuring Service Value
- Reporting Service Outcome and Performance
- Measuring Service Usage
- Charging Mechanisms
- Validating Service Value
- Evaluating and Improving the Customer Journey
- DSV – Summary
Module 10: High-Velocity IT
- ITIL®4 HVIT and the Value Chain
- Understand Terms – Digital Organisation
- Understand Terms – High-Velocity IT
- Understand Terms – Digital Transformation
- Understand Terms – IT Transformation
- Understand Terms
- Understand Terms – Digital Products
- Understand Terms – Digital Technology
- When is Transformation Desirable and Feasible
- High-Velocity IT Objectives
- Four Dimensions of Service Management
- ITIL® Service Value System
- Service Value Chain
- Digital Product Lifecycle
- Key Behaviours
- Fundamental Concepts for Delivering HVIT
- Principles, Models, and Concepts
- HVIT Summary
Module 11: Direct, Plan, and Improve
- ITIL® 4 DPI and the Value Chain
- Scope of Control
- Goals Cascade
- Policies, Controls, and Guidelines
- Decision-Making Authority
- Risk Management
- Governance
- Controls that are Sufficient, Yet Not Excessive
- Organisational Change Management
- OCM Overview
- Identify and Manage Stakeholders
- Effective Communication
- Establishing Feedback Channels
- DPI – Summary
- Managing Professional Transition Summary
- CDS Summary
- DSV – Summary
- HVIT Summary
- DPI - Summary
Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.
Who should attend this ITIL® 4 Managing Professional Transition Module Certification?
The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.
Prerequisites of the ITIL® 4 Managing Professional Transition Module Course
To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.
Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey
ITIL® 4 Managing Professional Transition Module Course Overview
This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.
Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:
- ITIL® 4 Specialist Create, Deliver and Support
- ITIL® 4 Specialist Drive Stakeholder Value
- ITIL® 4 Specialist High Velocity IT
- ITIL® 4 Strategist Direct, Plan and Improve
This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.
Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey
What's Included in this ITIL® 4 Managing Professional Transition Module Course?
- ITIL® Managing Professional Exam
- World-class training sessions from experienced instructors
- ITIL® Managing Professional Certificate
- Digital Delegate Pack
ITIL® 4 Managing Professional Transition Module Exam Information
The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.
ITIL® 4 Managing Professional Transition Module exam format:
- Question Type: Multiple Choice
- Total Questions: 40
- Pass Mark: 28 out of 40 marks required to pass (70%)
- Duration: 90 Minutes
- Open Book: No, this is a closed book exam
Why choose us
Our Heathrow venue
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Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Courses | ITIL 4 Training in Heathrow. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL Courses | ITIL 4 Training in Heathrow, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL Courses | ITIL 4 Training in Heathrow. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL Courses | ITIL 4 Training in Heathrow sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
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ITIL Courses | ITIL 4 Training in Heathrow FAQs
To attend, you must hold ITIL® V3 Expert certification or have earned at least 17 credits throughout the ITIL® v3 scheme. Alternatively, you can also take the course if you have achieved 15 credits in ITIL® v3 plus ITIL® 4 Foundation certification.
The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
The duration of this ITIL Certification is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Managing Professional Transition Modulein Heathrow starts from £9995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Managing Professional Transition Module.
Please see our ITIL® Certification Training courses available in Heathrow
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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