Module 1: Key Concepts of the Practice
Module 2: Processes of the Practice
Module 3: Roles and Competencies of the Practice
Module 4: How Information and Technology Support and Enable the Practice
Module 5: Role of Partners and Suppliers in the Practice
Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice
Module 7: Recommendations for the Practice Success
The ITIL® 4 Practitioner: Problem Management Training Course is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. A wide range of professionals can benefit from this ITIL Certification Course, including:
To attend this ITIL® 4 Practitioner: Problem Management training, candidates should possess a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.
The ITIL® 4 Practitioner: Problem Management Training is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage problems within an IT service environment. Problem management plays a crucial role in identifying the root causes of incidents, preventing their recurrence, and minimising their impact on business operations.
IT Managers, Problem Managers, Incident Managers, Service Desk Analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Problem Management Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of problem management principles, processes, and best practices to improve service reliability and minimise business disruptions.
The Knowledge Academy’s 1-day ITIL Certification Course provides delegates with comprehensive knowledge and practical skills in ITIL® 4 Problem Management practices. During this ITIL Certification Training, they will learn essential concepts such as problem identification, root cause analysis, proactive prevention, and effective problem resolution techniques.
Course Objectives
Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage problems within their IT service environment. They will be better prepared to identify and address the root causes of incidents, minimise service disruptions, and improve service reliability, ultimately enhancing customer satisfaction and business performance.
The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality.
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
Popular searched areas in and around Exeter include:-
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Exeter. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Exeter, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Exeter. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Exeter sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Trainer was very knowledgeable and answered all my questions respectfully.
The trainer was very knowledgeable, kept asking questions and ensuring we understood the course matter, and kept the course going at a good pace but not rushed.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.
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