Course information

ITIL® 4 Practitioner: Service Configuration Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Key Terms and Concepts
    • Configuration Item (CI)
    • Service Configuration Model
    • CI Lifecycle Model
    • Configuration Management System
    • Configuration Management Database
    • Baseline Configuration
    • Configuration Verification
    • Configuration Inventory
    • Configuration Audit

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice
    • Configuration Manager
    • Configuration Coordinator
    • Configuration Librarian
    • Resource Owner/Custodian
  • Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice?

  • Explain the Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties
  • How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • How ITIL Guiding Principles Support Successful Service Configuration Management?

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Who should attend this ITIL® 4 Practitioner: Service Configuration Management Training Course?

This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This ITIL course is more beneficial for:

  • Configuration Managers
  • Configuration Analysts
  • Change Managers
  • Release Managers
  • Service Desk Analysts
  • IT Asset Managers
  • Security Analysts

Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.

ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview

The ITIL® 4 Practitioner: Service Configuration Management Certification Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the configuration of IT services and related components. Service configuration management (SCM) is a critical process that ensures accurate and up-to-date information about the configuration items (CIs) that support IT services, enabling organisations to optimise service delivery and minimise risks.

IT managers, configuration managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Configuration Management Certification Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of SCM principles, processes, and best practices to improve service reliability and support business objectives.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Service Configuration Management Training course provides delegates with a thorough understanding of IT service management. Delegates will learn to navigate key concepts such as Configuration Items (CI), service configuration models, and the CI lifecycle model.

Course Objectives

  • To understand the principles of Service Configuration Management
  • To get proficiency in using Configuration Management System (CMS) tools
  • To execute configuration verification and audit processes effectively
  • To assume roles such as configuration manager or coordinator competently
  • To align technology support with Service Configuration Management
  • To integrate Service Configuration Management into organisational value streams.

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation. They will be better prepared to establish and maintain accurate configuration data, ultimately contributing to improved service delivery efficiency and customer satisfaction.

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What’s included in this ITIL® 4 Practitioner: Service Configuration Management Training Course? 

  • ITIL® 4 Practitioner: Service Configuration Management Examination 
  • World-Class Training Sessions from Experienced Instructors 
  • ITIL® 4 Practitioner: Service Configuration Management Certificate 
  • Digital Delegate Pack 

ITIL® 4 Practitioner: Service Configuration Management Exam Information 

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam. 

  • Type of Questions: Multiple Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open/Closed Book: Closed Book

Why choose us

Our Milton Keynes venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Service Configuration Management Training in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Service Configuration Management Training in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Service Configuration Management Training in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Service Configuration Management Training in Milton Keynes sessions.

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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ITIL® 4 Practitioner: Service Configuration Management Training in Milton Keynes FAQs

Service Configuration Management is the practice of organising and controlling IT services and infrastructure to ensure optimal performance and compliance with established configurations.
Service Configuration Management is crucial for maintaining accurate and organised records of IT assets, ensuring efficient service delivery, and minimising risks associated with configuration changes in IT environments.
This training empowers individuals with expertise in Service Configuration Management, enhancing their professional competence and opening avenues for career advancement. Individuals gain skills to excel in roles such as configuration manager, coordinator, or librarian, contributing effectively to IT service management.
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Training Course but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
In this course, you will learn to manage configuration items, maintain accurate configuration data, and align service configuration management practices with ITIL® 4 principles.
The duration of this ITIL 4 Practitioner: Service Configuration Management Training is 1 day.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The difficulty of the ITIL® 4 Practitioner: Service Configuration Management exam can vary depending on your familiarity with ITIL concepts and your study preparation.
The ITIL® 4 Practitioner: Service Configuration Management Training Course covers topics such as configuration management principles, practices, and implementation strategies within the ITIL framework.
To become ITIL® 4 Practitioner: Service Configuration Management certified, you'll need to complete the training course and pass the associated exam.
Yes, upon completing the ITIL® 4 Practitioner: Service Configuration Management Training Course and passing the exam, you will receive a certification acknowledging your achievement.
The training fees for ITIL® 4 Practitioner: Service Configuration Management Trainingin Milton Keynes starts from £1495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Service Configuration Management Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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