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Course information
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline
Module 1: Incident Management
- Introduction to Incident Management
- Value Streams and Processes
- Organisations and People
- Partners and Suppliers
- Incident Management Capability Development
Module 2: Service Desk
- Key Concepts of the Service Desk
- Processes of the Practice
- Roles and Competencies of the Practice
- How does Information and Technology Support and Enable the Practice?
- Role of Partners and Suppliers in the Practice
- ITIL Capability Model Used to Develop the Practice
- Recommendations for The Practice Success
Module 3: Problem Management
- Introduction to Problem Management
- Value Streams and Processes
- Organisation and People
- Information and Technology
- Partners and Suppliers
- Problem Management Capability Development
Module 4: Service Request Management
- Key Concepts of Service Management
- Value Streams and Processes
- Organisation and People
- Role of Information and Technology Support
- Role of Partners and Suppliers in the Practice
- Service Request Management Capability Development
Module 5: Monitoring and Event Management
- Introduction to Monitoring and Event Management
- Value Stream and Processes
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Monitoring and Event Management Capability Development
Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?
The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. This ITIL Certification Course can be beneficial for a wide range of professionals, including:
- IT Support Specialists
- IT Managers
- Service Desk Managers
- Incident Managers
- Problem Managers
- Change Managers
- Service Level Managers
Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course
To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is a specialised course designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework. In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this ITIL Course is imperative.
IT Managers, Service Desk Managers, Support Analysts, and anyone responsible for monitoring and supporting IT services should prioritise participating in the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service monitoring, incident management, problem management, and service desk operations.
This 3-day ITIL Certification training course by The Knowledge Academy covers a wide range of topics, including service monitoring techniques, incident and problem management processes, service request fulfilment, and service desk operations. Participants will learn how to effectively monitor service performance, respond to incidents and problems, fulfil service requests, and ensure customer satisfaction.
Course Objectives
- To provide a comprehensive understanding of incident management and its importance
- To equip participants with the essential knowledge and skills for service desk operations
- To explore the intricacies of problem management and its role in service continuity
- To highlight the significance of service request management in enhancing user experience
- To introduce participants to the world of monitoring and event management in IT environments
- To impart expertise on the optimisation of monitoring and event management for better service outcomes
Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to monitor, support, and fulfil IT services effectively. They will be better prepared to respond to incidents and problems, fulfil service requests, and ensure customer satisfaction, ultimately contributing to improved service quality and organisational success.
What's Included in this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course?
- ITIL® 4 Specialist: Monitor, Support, and Fulfil Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Specialist: Monitor, Support, and Fulfil Certificate
- Digital Delegate Pack
ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.
- Question Type: Multiple Choice
- Total Questions: 60
- Total Marks: 60 Marks
- Pass Mark: 65% or 39/60 Marks
- Duration: 1 hour and 30 minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Our Virtual venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Virtual. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Virtual, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Virtual. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Virtual sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
the knowledge sharing was good
Megha
It was a good training and the trainer was knowledgeable, maintaining the pace throughout the program.
Dineshram Kp
Alan is well-versed on each module and a great trainer. Thank you.
Muhammad Asyraf Ghani
ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Virtual FAQs
The ITIL®4 Specialist: Monitor, Support, And Fulfil Course focuses on advanced techniques for monitoring, supporting, and fulfilling IT services in alignment with ITIL® 4 principles. It delves into optimising service delivery processes to ensure efficient and effective IT operations.
This training equips participants with the skills to enhance service monitoring, support, and fulfilment capabilities, leading to improved service quality, reduced downtime, and increased customer satisfaction. It also prepares individuals for ITIL® 4 Specialist certification, enhancing career prospects.
To undertake this training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation Certification.
IT professionals involved in service management, operations, support, and fulfilment roles will benefit from this course. It is suitable for Service Managers, Service Desk Managers, Incident Managers, Problem Managers, and IT support staff seeking to advance their skills in IT service delivery.
The duration of this course spans 3 days.
This course includes comprehensive training modules covering ITIL principles, practices, and processes. It may incorporate interactive lectures, case studies, practical exercises, and mock exams to reinforce learning and prepare participants for certification exams.
You'll gain skills in monitoring IT services, providing effective support, managing service requests, and fulfilling user needs, enhancing overall IT service management efficiency.
Yes, support is often provided throughout the ITIL Certification Course. This may include access to instructors or mentors for clarification of concepts, assistance with course materials, and guidance on exam preparation strategies.
Upon completing this training, participants can pursue various career opportunities in IT service management, including roles such as IT Service Manager, Service Desk Manager, Incident Manager, Problem Manager, and IT Support Specialist.
First, complete the ITIL® 4 Foundation certification. Then, register for The Knowledge Academy’s accredited training course for the MSF module. Study diligently, use practice tests to gauge readiness, and schedule your examination through an authorised examination centre.
Yes, delegates will receive a certificate upon successfully completing this course.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Specialist: Monitor, Support, And Fulfil Certification.
The exam consists of 60 multiple-choice questions, assessing your understanding of monitoring, support, and fulfilment practices within IT service management.
The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Coursein Virtual starts from £1995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.
Please see our ITIL® Certification Training courses available in Virtual
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers 
Back to course information
ITIL 4 Practice Manager: Monitor, support and fulfill Bundle
Save upto 25%Included courses:
ITIL® 4 Foundation Certification Course£1595
ITIL® 4 Specialist: Create Deliver and Support Certification£1995
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course£1995
Total without package: £5585
Package price: £4195 (Save £1390)
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