ITIL® Certification Training - United Kingdom

Who Should Attend the ITIL® Version 5 Foundation Bridge Training?

This training is designed for professionals who already hold ITIL® 4 Foundation and want to transition smoothly to ITIL® Version 5. It focuses on updated concepts, terminology, and practices without revisiting foundational ITIL knowledge. The following professionals can benefit the most from the course:

• IT Service Managers
• IT Operations Managers
• Service Delivery Managers
• Product Managers
• IT Consultants
• Digital Transformation Managers
• Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold a valid ITIL® 4 Foundation certification before attending this Bridge training. This prerequisite ensures existing ITIL knowledge is in place, allowing full focus on the updated concepts, enhancements, and new practices introduced in ITIL® Version 5.

ITIL® Version 5 Foundation Bridge Training Overview

ITIL® Version 5 Foundation Bridge Training introduces delegates to the latest evolution of the ITIL framework, focusing on digital product and service management. It explains how ITIL has progressed beyond ITIL® 4 to support modern value creation, lifecycle thinking, and digital operating models.

This training supports professionals who already hold ITIL® 4 Foundation by building clarity around new Version 5 concepts. It strengthens understanding of value streams, governance, digital experience, and emerging areas.

This 1-Day course by The Knowledge Academy enables delegates to transition confidently to ITIL® Version 5 without revisiting foundational content. It provides focused insight into updated terminology, practices, and structures, supporting progression into advanced ITIL® Version 5 Certifications.

ITIL® Version 5 Foundation Bridge Training Objectives

• To understand the evolution from ITIL® 4 to ITIL® Version 5
• To explore updated product and service lifecycle concepts in Version 5
• To gain insight into value streams, governance, and digital experience
• To apply ITIL® Version 5 terminology and principles effectively
• To prepare for progression into advanced ITIL® Certifications

Upon completion of this ITIL® Version 5 Foundation Bridge Course, delegates will gain a clear understanding of Version 5 changes, supporting a confident transition from ITIL® 4 and continued professional development in modern service management roles.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

• World-Class Training Sessions from Experienced Instructors
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ITIL® 5 Foundation Bridge Exam Information 

The ITIL® 5 Foundation Bridge exam assesses a delegate’s understanding of the updated concepts introduced in ITIL Version 5. It validates knowledge of key framework enhancements, revised terminology, and the integration of digital product and service management practices for professionals transitioning from previous ITIL certifications. 

The ITIL® 5 Foundation Bridge Exam is in the following format: 

• Question Type: Multiple Choice 
• Total Questions: 20 
• Pass Mark: 65%
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed Book 

Who Should Attend this ITIL® Version 5 Product Certification? 

The ITIL® Version 5 Product Certification is ideal for professionals who want to strengthen their understanding of product-oriented service management and apply ITIL® 5 principles in real-world environments. This certification is beneficial for professionals such as: 

• IT Service Managers 
• Service Delivery Professionals 
• IT Architects and Planners 
• IT Consultants 
• Advisory Professionals 
• Project Managers 

Prerequisites of the ITIL® Version 5 Product Certification 

There are no formal prerequisites for this ITIL® 5 Product Certification. However, delegates should have completed ITIL® Version 5 Foundation Certification. 

ITIL® Version 5 Product Certification Overview

The ITIL® Version 5 Product Training Course provides a structured understanding of how products are designed, managed, and evolved to support service value creation. It explores product lifecycles, service relationships, and the integration of products within the ITIL® Value System.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL product and service lifecycle principles in practical environments. Delegates will learn how to manage lifecycle activities, evaluate success metrics, and align digital products with organisational objectives.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What's Included in this ITIL® Version 5 Product Certification?  

• World-Class Training from Experienced Instructors  
• Digital Delegate Pack 

Who Should Attend this ITIL® Version 5 Service Certification?

The ITIL® Version 5 Service Certification is designed for professionals who want to deepen their knowledge of service management and apply ITIL® 5 principles to improve service delivery and value creation. It is ideal for individuals involved in designing, managing, or supporting IT services in any organisation. This course is particularly beneficial for:

• IT Service Managers
• Service Delivery Professionals
• IT Architects and Planners
• IT Consultants
• Advisory Professionals
• Project Managers
• Project Managers

Prerequisites of the ITIL® Version 5 Service Certification

There are no formal prerequisites for this ITIL® 5 Service Certification. However, delegates should have completed ITIL® Version 5 Foundation Certification to ensure a solid understanding of core ITIL® concepts.

ITIL® Version 5 Service Certification Overview 

The ITIL® Version 5 Service Certification Course provides a structured understanding of how services are designed, delivered, and optimised to create value. It explores service lifecycles, service relationships, governance, and continual improvement, aligned with the ITIL® Value System and modern service management practices. 

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL service lifecycle practices confidently in professional environments. Delegates will learn how to manage lifecycle activities, evaluate success metrics, and align digital services with organisational goals.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What's Included in this ITIL® Version 5 Service Certification?

• World-Class Training from Experienced Instructors
• Digital Delegate Pack

Who Should Attend ITIL® Version 5 Experience?  

ITIL® 5 Experience is ideal for professionals who want to strengthen their understanding of experience-led product and service management in digital environments. It is particularly suitable for those involved in designing, delivering, and improving service experiences across modern IT and business landscapes, including: 

• IT Service Management Professionals 
• IT Managers and Service Leaders 
• Service Delivery and Operations Managers 
• Digital and Product Managers 
• Service Owners 
• Customer and Experience Management Professionals 
• DevOps and Digital Transformation Practitioners 

Prerequisites for ITIL® Version 5 Experience  

Learners must complete the ITIL® Version 5 Foundation before attending ITIL® Version 5 Experience. Those who have completed the ITIL ® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course prior to progressing to this Experience module. 

ITIL® 5 Experience Certification Overview

ITIL® Version 5 Experience focuses on applying experience-led thinking to improve how digital products and services are delivered and perceived. It explains how experience insights support value co-creation, strengthen service relationships, and enhance outcomes across value streams.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL experience management principles in real-world service environments. Delegates will learn how to interpret experience signals, map stakeholder roles, and implement structured improvement approaches to enhance service outcomes.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What’s Included in this ITIL® Version 5 Experience?  

• World-Class Training from Experienced Instructors 
• Digital Delegate Pack

Who Should Consider ITIL® Version 5 Strategy?  

ITIL® 5 Strategy is suited to professionals who are responsible for setting direction, shaping service priorities, and aligning IT initiatives with organisational goals. It is particularly relevant for individuals involved in leadership, planning, and governance roles, such as: 

• IT Managers and Senior Leaders 
• Service and Product Owners 
• Digital and Transformation Leads 
• Portfolio and Programme Managers 
• Business Strategy and Governance Professionals 
• Risk, Compliance, and Decision-Making Roles 

Entry Requirements for ITIL® Version 5 Strategy Training 

To progress to ITIL® Version 5 Strategy, learners must first complete the ITIL® Version 5 Foundation. Individuals who hold the ITIL® 4 Foundation will need to complete the ITIL® Version 5 Bridge Course before moving forward with this Strategy module.

ITIL® 5 Strategy Certification Overview

ITIL® Version 5 Strategy centres on using strategic thinking to guide how services and digital products create sustained value. It explains how organisations use governance, prioritisation, and strategic alignment to support effective decision-making across portfolios and value streams.

This course will be launching on 9th April 2026. To join the waitlist, contact us.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What’s Included in this ITIL® Version 5 Strategy?  

• World-Class Training from Experienced Instructors 
• Digital Delegate Pack 

Who Should Attend this ITIL® Version 5 Transformation Certification? 

The ITIL® Version 5 Transformation Certification is designed for professionals responsible for leading, supporting, or enabling change across service organisations. It is particularly beneficial for: 

• IT Service Managers 
• Transformation and Change Managers 
• Digital and Technology Leaders 
• IT Consultants and Advisory Professionals 
• Enterprise Architects 
• Programme and Project Managers 

Prerequisites of the ITIL® Version 5 Transformation Certification 

There are no formal prerequisites for this ITIL® 5 Transformation Certification. However, delegates should have completed the ITIL® Version 5 Foundation Certification. 

ITIL® Version 5 Transformation Certification Overview

The ITIL® Version 5 Transformation Certification provides a structured understanding of how organisations design, govern, and execute transformation initiatives. It explores organisational change, digital evolution, value stream optimisation, and continual improvement within the ITIL® Value System.

This course will be launching on 9th April 2026. To join the waitlist, please contact us.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What's Included in this ITIL® Version 5 Transformation Certification? 

• World Class Training from Experienced Instructors 
• Digital Delegate Pack 

Who Should Attend this ITIL® 5 AI Governance Course?

The ITIL® 5 AI Governance Course is designed for professionals responsible for managing, implementing, or overseeing Artificial Intelligence within organisational digital services and IT environments. It is particularly valuable for delegates who must ensure that AI technologies are implemented responsibly, ethically, and in accordance with established governance and regulatory frameworks.

• This training may be beneficial for:
• IT Service Managers
• Business Leaders and Executives
• AI and Machine Learning Engineers
• Data Scientists and Data Professionals
• Business and Data Analysts
• Project Managers
• Ethics and Governance Specialists

Prerequisites for ITIL® 5 AI Governance Course

There are currently no formal prerequisites for attending this training. However, a basic understanding of IT service management concepts or ITIL practices may be beneficial.

ITIL® Version 5 AI Governance Course Overview

ITIL AI Governance Training explores principles for managing Artificial Intelligence responsibly within digital services and organisational environments. Delegates examine AI risk management, ethical considerations, governance frameworks, and regulatory compliance requirements.

This course will be launching soon. To join the waitlist, please contact us.

The ITIL Version 5 Foundation Course is already available. Please check it out to get started on the ITIL pathway.

What’s Included in this ITIL® Version 5 AI Governance Course?

• World-Class Training from Experienced Instructors
• Digital Delegate Pack

Who Should Attend this ITIL® 5 Managing Professional Transition?

The ITIL® Version 5 Managing Professional (MP) Transition Training is designed for professionals who want to update their existing ITIL knowledge and align it with modern service management practices with the Version 5 framework. This course is particularly suitable for:

• IT Service Management Professionals
• IT Managers
• Service Delivery Managers
• IT Consultants
• Service Desk Managers
• IT Operations Professionals

Prerequisites of the ITIL® 5 Managing Professional Transition

There are no formal prerequisites for this ITIL® Version 5 Managing Professional Transition. However, delegates are recommended to have completed the ITIL® 4 Managing Professional (MP) Transition Certification or be currently working in a managerial-level IT service management role to ensure they can effectively understand the updated ITIL practices and concepts.

ITIL® 5 Managing Professional Transition Overview

The ITIL® Version 5 Managing Professional (MP) Transition Course introduces updated service management concepts and practices aligned with the latest ITIL framework. It focuses on improving service delivery, strengthening stakeholder value, and supporting digital transformation initiatives.

This course will be launching on 14th May 2026. To join the waitlist, please contact us.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

What's Included in this ITIL® 5 Managing Professional Transition?

• World-Class Training from Experienced Instructors
• Digital Delegate Pack

Who should attend this ITIL® 4 Foundation Certification Training?

The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry. This ITIL Certification is particularly valuable for:

• IT Managers
• Service Desk Managers
• System Administrators
• Network Engineers
• IT Consultants
• Project Managers
• Business Analysts

Prerequisites of the ITIL® 4 Foundation Certification

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

ITIL® 4 Foundation Certification Course Overview

The Knowledge Academy's ITIL 4 Foundation Certification Course introduces modern IT service management (ITSM). This is a worldwide recognised certification which puts emphasis on the ITIL® 4 framework, service value system (SVS), guiding principles, continual improvement and practices.

Learners also examine the integration of ITIL® with Agile, Lean and DevOps to provide customer value and enhance digital transformation.

ITIL® 4 Foundation Training is ideal for IT Professionals, Service Desk Staff, Business and Project Managers, or anyone seeking ITSM best practices. It serves as the entry point to advanced ITIL® qualifications and supports effective IT service delivery.

ITIL® 4 Foundation Certification Course Objectives

• To understand the key concepts and value of IT service management
• To explore the ITIL® service value system and guiding principles
• To recognise ITIL® practices and how they enable business value creation
• To prepare for the ITIL® 4 Foundation Certification exam with confidence
• To build a foundation for progressing to advanced ITIL® modules and certifications

This 2-day ITIL 4 Foundation Training Course is a blend of training delivered by instructors, practical examples, and examination-based training. At the culmination of the learning, learners will be knowledgeable enough to put ITIL® into practice and competent enough to receive the ITIL® 4 Foundation Certification exam.

Jumpstart your career in the field of IT service management with The Knowledge Academy's ITIL® 4 Foundation Certification Course.

What Skills Will You Acquire ITIL® 4 Foundation Certification?

• Service Operation: Develop support and analysis skills for ITSM, including monitoring, maintaining, and optimising IT systems and infrastructure.
• Problem Management: Learn how to reduce the likelihood and impact of incidents by identifying root causes, managing workarounds, and addressing known errors.
• Digital Transformation: Understand the processes for transforming IT systems to a digital model, collaborating effectively with stakeholders, and managing implementation plans.

Unlock Career Opportunities With ITIL® 4 Foundation Certification

• IT Specialist Application Development
• IT Specialist Change Management
• IT Operations Specialist
• IT Development Manager
• IT Service Operations Manager
• IT Team Leader
• Chief Digital Officer
• IT Project Manager
• Transformation Manager
• IT Service Manager
• Digital Product Manager

What's included in this ITIL® 4 Foundation Certification Course?

• The ITIL® 4 Foundation Examination
• World-Class Training from Experienced ITIL® Instructors
• ITIL® 4 Foundation Certificate
• Digital Delegate Pack

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 60 minutes 
• Open Book/ Closed Book: Closed Book

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Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a wide range of professionals, such as:

• IT Service Managers
• IT Operations Managers
• Service Desk Managers
• Technical Support Engineers
• DevOps Professionals
• IT Project Managers
• ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Certification Overview

The ITIL® 4 Specialist: Create, Deliver, and Support Training is a specialised course that is designed to provide IT professionals with the knowledge and skills required to effectively create, deliver, and support IT services aligned with the ITIL 4 framework. In today's rapidly evolving IT landscape, this training plays a crucial role in empowering IT professionals to drive service excellence and customer satisfaction.

IT Service Managers, IT professionals, Service Desk Managers, and anyone involved in the delivery and support of IT services should prioritise participating in the ITIL® 4 Specialist: Create, Deliver, and Support Training. This training is essential for individuals seeking to enhance their understanding of IT service management practices, adopt a service-oriented approach, and optimise IT service delivery processes.

This 2-day ITIL® Certification Training by The Knowledge Academy covers a wide range of topics, including service design principles, service delivery models, service level management, service transition, and service improvement practices. Delegates will learn how to design and implement service offerings, manage service portfolios, ensure service continuity, and optimise service performance.

ITIL ® 4 Specialist: Create, Deliver and Support Certification Course Objectives

• To understand the key concepts, principles, and practices of IT service management in alignment with the ITIL 4 framework
• To learn how to design and create IT services that meet the needs and expectations of customers and stakeholders
• To develop skills in delivering and supporting IT services lifecycle, from design to retirement
• To explore service management processes and functions, including service level management, service desk operations, and incident management
• To optimise IT service delivery processes and continuously improve service quality and performance
• To empower IT professionals to drive service excellence and customer satisfaction through effective IT service management practices

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support Training, delegates will be equipped with the knowledge, skills, and certification necessary to effectively create, deliver, and support IT services in accordance with the ITIL 4 framework. They will be better prepared to align IT services with business objectives, improve service quality and performance, and drive organisational success through efficient and customer-focused IT service management practices.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

• ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training?

This ITIL 4 Strategist Direct Plan and Improve Course is an advanced-level ITIL® Certification ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

• IT Service Management (ITSM) Professionals
• Senior IT Managers
• Business Relationship Managers
• IT Project Managers
• IT Programme Managers
• Quality Assurance Managers
• IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training

To pursue the ITIL 4 Strategist Direct Plan and Improve Course, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement. It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality.

Proficiency in ITIL® 4 DPI is crucial for IT Managers, Business Leaders, Change Managers, and professionals involved in organisational planning and improvement. Mastering these skills helps drive efficiency, governance, and strategic alignment, making it essential for those aspiring to advance their ITIL® expertise.

This 2-day ITIL Certification Course by The Knowledge Academy covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Delegates will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

• To understand the key concepts and principles of strategic planning and improvement in IT service management
• To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
• To develop skills in developing and implementing IT service improvement plans and initiatives
• To explore performance management, risk management, and measurement techniques for driving continual improvement
• To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
• To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, delegates will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

• ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Strategist: Direct, Plan and Improve Certificate
• Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Training Course is designed for anyone who wants to learn how to improve the way their organisation delivers value to its stakeholders. This ITIL® Certification is especially beneficial for the following professionals:

• Customer Service Managers
• IT Service Managers
• Project Managers
• Product Managers
• Business Relationship Managers
• Marketing and Outreach Teams in IT
• Business Analysts

Prerequisites of the ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course

Eligibility for this ITIL® 4 Specialist: Drive Stakeholder Value Course requires holding an ITIL® 4 Foundation Certificate in IT Service Management.

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value Course is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organisation. ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT service management that emphasises delivering value to stakeholders.

Understanding stakeholder value is crucial for individuals and professionals working in IT Service Management, Project Management, and Business Relationship Management. IT service Managers, Business Analysts, Service Desk Managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.

This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable delegates to apply ITIL® 4 principles in their professional roles effectively.

ITIL® 4 Specialist: Drive Stakeholder Value Course Objectives

• To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
• To learn how to identify, engage, and manage stakeholders effectively
• To develop skills in shaping service experiences and ensuring value co-creation
• To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
• To improve stakeholder management practices and contribute to service excellence

Upon completing the ITIL Certification, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.

What’s included in this ITIL® 4 Specialist: Drive Stakeholder Value DSV Certification Course?

• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Drive Stakeholder Value Certificate
• ITIL® 4 Specialist: Drive Stakeholder Value Examination
• Digital Delegate Pack

Official PeopleCert ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam Information

The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: High-Velocity IT Certification Course?

This ITIL® 4 Specialist: High-Velocity IT Training is designed for IT professionals who work within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

• IT Project Managers
• IT Programme Managers
• Service Managers
• Quality Assurance (QA) Managers
• Business Relationship Managers
• Business Analysts
• DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Certification Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

The ITIL® 4 Specialist: High-Velocity IT Training is a specialised course aimed at equipping IT professionals with the knowledge and skills needed to thrive in a fast-paced, digital environment. In today's rapidly evolving IT landscape, this ITIL Course is essential for individuals seeking to understand and implement IT practices that enable organisations to deliver high-speed services while maintaining quality and resilience.

IT Managers, Service Managers, DevOps Engineers, and anyone involved in IT service delivery should prioritise participating in the ITIL® 4 Specialist: High Velocity IT Training Course. This ITIL Course is particularly relevant for professionals working in organisations that prioritise agility, innovation, and rapid deployment of IT services.

This 2-day ITIL Certification Course covers a wide range of topics, including agile methodologies, lean principles, DevOps practices, and cloud computing. Participants will learn how to leverage these concepts to accelerate service delivery, increase agility, and drive continuous improvement.

ITIL® 4 Specialist: High Velocity IT Training Objectives

• To understand the principles and concepts of high-velocity IT in the context of digital transformation
• To learn how to apply agile methodologies and DevOps practices to accelerate service delivery
• To explore lean principles and techniques for optimising workflows and reducing waste
• To understand the role of automation, cloud computing, and containerisation in high-velocity IT
• To develop skills in building resilient and scalable IT systems that can adapt to change quickly
• To empower IT professionals to drive innovation, agility, and continuous improvement within their organisations

Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and confidence needed to implement high-velocity IT practices and drive digital transformation within their organisations. They will be better prepared to meet the demands of a rapidly changing digital landscape, deliver value to customers at high speed, and maintain a competitive edge in the market.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

• ITIL® 4 Specialist: High-Velocity IT Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

Official PeopleCert ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Course is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organisations. This ITIL Certification beneficial for a variety of professionals including:

• IT Service Managers
• IT Project Managers
• Enterprise Architects
• Quality Assurance Managers
• Digital Service Professionals
• Business Strategists
• Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Leader: Digital And IT Strategy Certification.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework globally. ITIL directs an organisation's and individuals' use of technology as a tool to promote business change, transformation, and development.

IT Executives, IT Directors, Digital Transformation Leaders, and anyone involved in shaping digital and IT strategies within their organisation should prioritise participating in the ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification. This ITIL Certification is essential for individuals seeking to enhance their understanding of digital strategy frameworks, leverage emerging technologies, and drive strategic alignment between IT and business objectives.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course by The Knowledge Academy, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Objectives

• To understand the impact of disruptive technologies on strategic IT planning and execution
• To learn to manage risks and enable business value in a digital environment
• To develop skills to drive successful digital transformation within an IT organisation
• To gain proficiency in using ITIL frameworks for strategic decisions and operations
• To develop leadership skills for facilitating effective collaboration in strategy development
• To attain knowledge to align digital and IT strategies with business objectives.

Upon completion of the ITIL Certification, delegates  will be equipped with the knowledge, skills, and certification necessary to lead digital transformation initiatives and shape IT strategies that drive organisational success. They will be better prepared to navigate the complexities of digital disruption, leverage emerging technologies, and create value through strategic alignment between IT and business objectives.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

• ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
• Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

• Question Type: Multiple Choice 
• Total Questions: 30  
• Total Marks: 30 Marks  
• Pass Mark: 70%, or 21/30 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course?

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:

• IT Service Managers
• Cloud Solution Architects
• Cloud Service Managers
• Business Analysts
• IT Security Professionals
• DevOps Engineers
• Cybersecurity Managers

Prerequisites of the ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course

There are no formal prerequisites for attending this ITIL® 4 Specialist Course.

ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Course Overview

This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this ITIL Course provides indispensable insights into optimising the utilisation and management of cloud services.

Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimisation, enhanced scalability, and responsiveness to dynamic business needs.

This intensive 2-day ITIL Certification Training equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimising service delivery, and ensuring seamless integration of cloud services within organisational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilisation.

ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Training Course Objectives

• To understand the fundamentals of cloud service acquisition in alignment with organisational objectives
• To explore strategies for effectively managing diverse cloud services and their integration
• To assess risks and implement best practices for secure and compliant cloud service management
• To optimise cost, performance, and scalability of cloud services
• To enhance service delivery by leveraging cloud-based solutions efficiently
• To establish governance frameworks for sustainable and effective cloud service management
• To foster a culture of continuous improvement in cloud service acquisition and management

Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and confidence needed to navigate the complexities of cloud computing and effectively manage cloud services within their organisations. They will be better prepared to leverage cloud technology to drive innovation, improve agility, and achieve strategic business objectives.

What’s included in this ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® Training Course?

• ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® (AMCS) Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS Exam Information

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this Root Cause Analysis Training?

This Root Cause Analysis Training is ideal for professionals responsible for identifying, resolving, and preventing operational issues in their organisation. This Training Course can be beneficial for a variety of professionals, including:

• Quality Assurance Professionals
• Operations and Production Managers
• Project Managers and Team Leaders
• Safety and Risk Management Specialists
• Process Improvement Specialists
• Manufacturing and Engineering Staff

Prerequisites of this Root Cause Analysis Training

There are no formal prerequisites for attending this Root Cause Analysis Training. However, a basic understanding of problem-solving and analytical thinking will help delegates get the most out of the course.

Root Cause Analysis Training Overview

Root Cause Analysis (RCA) is a structured method used to identify the underlying reasons behind recurring problems, process failures, and operational inefficiencies. It is widely adopted across industries to support continuous improvement and long-term problem prevention.

This Course is designed for professionals who are responsible for resolving issues, enhancing process reliability, or improving operational outcomes. RCA skills are especially useful in quality management, manufacturing, engineering, project oversight, and safety-critical environments.

This 1-Day Training by The Knowledge Academy provides practical techniques and real-world tools such as the 5 Whys, Pareto Analysis, Fishbone Diagrams, and Fault Tree Analysis. Delegates will gain the skills to collect data, analyse causes, and recommend effective solutions that prevent recurrence.

Root Cause Analysis Training Course Objectives

• To understand the role of root cause analysis in addressing recurring operational issues
• To learn various RCA methodologies, techniques, and best practices
• To develop skills in gathering relevant data and analysing causal factors
• To identify and address the root causes of incidents and problems effectively
• To formulate actionable recommendations to prevent recurrence and improve service reliability
• To equip professionals with tools to support continuous improvement and long-term solutions

By the end of this Root Cause Analysis Training, delegates will be equipped to investigate problems thoroughly, identify root causes, and implement practical solutions that prevent recurrence and improve operational performance.

Root Cause Analysis (RCA) Career Impact Table

Understand how RCA expertise enhances career progression across key IT and operations roles. As professionals develop investigative and problem-solving skills, they unlock higher-impact positions and salary growth.

• Project Coordinator: Supports RCA by logging incidents and collecting data (10%–15% hike)
• Incident Manager: Handles major incidents and initiates RCA processes (15%–20% hike)
• Problem Manager: Leads RCA investigations and recommends solutions (20%–25% hike)
• IT Operations Lead: Oversees preventative RCA across systems and teams (20%–30% hike)
• QA/Testing Manager: Identifies root causes of test failures to enhance quality (15%–25% hike)
• Service Delivery Manager: Focuses on service health and continuous improvement (25%–30% hike)

What’s included in this Root Cause Analysis Training?

• World-Class Training Sessions from Experienced Instructors
• Certificate of Completion
• Digital Delegate Pack

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. This Course can be beneficial for a wide range of professionals, including:

• IT Service Managers
• IT Service Delivery Managers
• IT Operations Managers
• IT Project Managers
• IT Service Desk Managers
• IT Governance Professionals
• IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices. As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.

IT Service Managers, IT Directors, Service Delivery Managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This Certification Course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.

This 2-Day Certified IT Service Manager (CITSM) Certification covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Delegates will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.

Certified IT Service Manager (CITSM) Course Objectives

• To understand the key concepts and principles of IT service management
• To learn how to align IT services with business objectives and customer needs
• To develop skills in designing, transitioning, and operating IT services effectively
• To understand how service principles align with common frameworks and standards
• To understand the role of IT service managers in driving continual service improvement
• To empower IT professionals to lead and manage IT service delivery initiatives effectively

Upon completion of this Certification Course, delegates will be equipped with the knowledge, skills, and certification necessary to excel in IT service management roles. They will be better prepared to align IT services with business objectives, improve service quality and efficiency, and drive organisational success through effective IT service delivery practices.

What’s included in this Certified IT Service Manager (CITSM) Training?

• Certified IT Service Manager (CITSM) Examination
• World-Class Training Sessions from Experienced Instructors
• Certified IT Service Manager (CITSM) Certificate
• Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

• Questions Type: Multiple Choice
• Total Questions: 30
• Total Marks: 30 Marks
• Pass Mark: 63%, or 19/30 marks
• Duration: 60 Minutes
• Open Book/Closed Book: Open Book

Who should attend this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL®-SDIT) Training Course?

This ITIL® 4 Specialist: Sustainability in Digital and IT Course is ideal for anyone interested in learning how service organisations can address sustainability challenges related to their digital and IT strategies, tactics, and operations, with a focus on ITIL®'s Service Value Chain and ITIL® practices. This ITIL Certification Course training course is beneficial for these professionals:

• IT Managers
• Business Analysts
• Service Design Managers
• Supply Chain Managers
• Sustainability Officers and Managers
• Digital Transformation Leaders
• Cloud Service Managers and Strategists

Prerequisites of the ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL®-SDIT) Course

There are no formal prerequisites for attending this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Training Course.

ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL® SDIT) Course Overview

The ITIL® 4 Specialist: Sustainability in Digital and IT Training is a specialised course aimed at educating IT professionals on integrating sustainability practices into digital and IT operations. In today's rapidly changing world, sustainability has become a critical consideration for organisations striving to minimise their environmental impact and promote social responsibility.

IT Managers, Sustainability Officers, Digital Transformation Leaders, and anyone involved in IT operations should prioritise participating in the ITIL® 4 Specialist: Sustainability in Digital and IT Training. This ITIL Course is particularly relevant for professionals seeking to align IT initiatives with sustainability goals and contribute to environmental stewardship and corporate sustainability efforts.

This 2-day ITIL Certification covers a wide range of topics, including sustainable IT principles, green IT strategies, energy-efficient technologies, and sustainable procurement practices. Participants will learn how to assess the environmental impact of IT operations, develop sustainability strategies, and implement initiatives to reduce carbon footprint and promote environmental sustainability.

ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL® SDIT) Training Course Objectives

• To understand sustainable practices in digital and IT services
• To implement circular economy principles in IT operations
• To minimise environmental impact and reduce waste
• To optimise resource usage in IT and digital services
• To develop strategies for sustainable IT service management
• To enhance corporate social responsibility through IT sustainability

Upon completion of the ITIL® Course, participants will be equipped with the knowledge, skills, and confidence needed to integrate sustainability practices into digital and IT operations effectively. They will be better prepared to drive environmental stewardship, promote social responsibility, and contribute to the long-term sustainability of their organisations and communities.

What’s included in this ITIL® 4 Specialist: Sustainability in Digital and IT Training Course?

• ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® (SDIT) Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist Sustainability in Digital and IT Training (ITIL® SDIT) Exam Information 

The ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to sustainability in the context of digital and IT services. 

• Question Type: Multiple Choice 
• Total Questions: 35 
• Total Marks: 35 Marks 
• Pass Mark: 65% or 23/35 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organisations, and their stakeholders.  The ITIL Certification is beneficial for these professionals:

• Business Relationship Managers
• Service Level Managers
• Business Analysts
• IT Directors
• Account Managers
• Project Managers
• Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

To attend the ITIL® 4 Specialist: Business Relationship Management training, participants need to have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Business Relationship Management Course Overview

In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This ITIL Course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.

Understanding the dynamics of Business Relationship Management is crucial for IT professionals, Business Analysts, and Service Managers. ITIL® 4 Specialist: BRM is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders. As organisations strive for alignment between IT services and business goals, individuals with expertise in BRM are well-positioned to drive value.

This 3-day ITIL Certification Training by The Knowledge Academy provides a comprehensive and practical approach to ITIL® 4 Specialist: BRM. Delegates will delve into the intricacies of BRM processes, stakeholder engagement, and communication strategies. The course equips participants with the tools to create a collaborative environment, facilitating the achievement of business objectives through effective IT service management.

ITIL® 4 Specialist: Business Relationship Management Training Course Objectives

• To understand the principles and practices of ITIL® 4 Business Relationship Management
• To explore effective communication strategies between IT and business stakeholders
• To master the processes and techniques for stakeholder engagement
• To gain insights into aligning IT services with business objectives
• To enhance skills in creating a collaborative and value-driven IT environment
• To obtain the ITIL® 4 Specialist: Business Relationship Management Certification

Upon completing this ITIL Certification course, delegates will benefit by gaining a comprehensive understanding of BRM, enhancing their ability to bridge the gap between IT and business, and earning a valuable certification that validates their expertise in ITIL® 4 Specialist: Business Relationship Management.

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

• ITIL® 4 Specialist: Business Relationship Management Training Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks 
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed book

Who should attend this ITIL® 4 Specialist: IT Asset Management Training Course?

This ITIL® 4 Specialist: IT Asset Management Course is suitable for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets. Professionals who will benefit the most from this ITIL Certification Course are:

• IT Financial Managers
• IT Procurement Specialists
• IT Asset Managers
• Project Managers
• Risk Managers
• Business Continuity Managers

Prerequisites of the ITIL® 4 Specialist: IT Asset Management Training Course

Holding an ITI® 4 Foundation Certificate is a must before attending this ITIL® 4 Specialist: IT Asset Management Training Course.

ITIL® 4 Specialist: IT Asset Management Training Course Overview

The ITIL® 4 Specialist: IT Asset Management Training is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage IT assets throughout their lifecycle. In today's complex IT environment, where organisations rely on a wide range of assets to support their operations, proper management of IT assets is essential for optimising costs, mitigating risks, and ensuring compliance with regulatory requirements.

IT Managers, Asset Managers, Procurement Professionals, and anyone involved in IT asset management should prioritise participating in the ITIL® 4 Specialist: IT Asset Management Training. This ITIL Training is particularly relevant for professionals seeking to enhance their understanding of IT asset management principles, processes, and best practices.

This 3-day ITIL Certification Training covers a wide range of topics, including IT asset lifecycle management, inventory management, software asset management, license compliance, and asset disposal. Participants will learn how to establish an effective IT asset management framework, conduct asset inventories, track asset usage and performance, and optimise asset utilisation.

ITIL® 4 Specialist: IT Asset Management Training Course Objectives

• To understand the key concepts and principles of IT asset management in the context of IT service management
• To learn how to establish an effective IT asset management framework and governance structure
• To develop skills in conducting asset inventories, tracking asset usage, and managing asset lifecycle
• To explore software asset management practices, including license management and compliance
• To understand the role of IT asset management in cost optimisation, risk mitigation, and compliance management

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage IT assets throughout their lifecycle. They will be better prepared to optimise asset utilisation, reduce costs, mitigate risks, and ensure compliance with regulatory requirements, ultimately contributing to improved efficiency and effectiveness of IT operations within their organisations.

What’s included in this ITIL® 4 Specialist: IT Asset Management Training Course?

• ITIL® 4 Specialist: IT Asset Management Training Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist: IT Asset Management Training Exam Information 

The ITIL® 4 Specialist: IT Asset Management Training Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to IT asset management. This certification focuses on effective management and optimisation of IT assets throughout their lifecycle. 

• Question Type: Multiple-Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks  
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. This ITIL Certification Course can be beneficial for a wide range of professionals, including:

• IT Support Specialists
• IT Managers
• Service Desk Managers
• Incident Managers
• Problem Managers
• Change Managers
• Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is a specialised course designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework. In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this ITIL Course is imperative.

IT Managers, Service Desk Managers, Support Analysts, and anyone responsible for monitoring and supporting IT services should prioritise participating in the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course from our broader ITIL Training suite. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service monitoring, incident management, problem management, and service desk operations.

This 3-day ITIL Certification training course by The Knowledge Academy covers a wide range of topics, including service monitoring techniques, incident and problem management processes, service request fulfilment, and service desk operations. Participants will learn how to effectively monitor service performance, respond to incidents and problems, fulfil service requests, and ensure customer satisfaction.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Objectives

• To provide a comprehensive understanding of incident management and its importance
• To equip participants with the essential knowledge and skills for service desk operations
• To explore the intricacies of problem management and its role in service continuity
• To highlight the significance of service request management in enhancing user experience
• To introduce participants to the world of monitoring and event management in IT environments
• To impart expertise on the optimisation of monitoring and event management for better service outcomes

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to monitor, support, and fulfil IT services effectively. They will be better prepared to respond to incidents and problems, fulfil service requests, and ensure customer satisfaction, ultimately contributing to improved service quality and organisational success.

What's Included in this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course?

• ITIL® 4 Specialist: Monitor, Support, and Fulfil Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

• Question Type: Multiple Choice 
• Total Questions: 60 
• Total Marks: 60 Marks 
• Pass Mark: 65% or 39/60 Marks 
• Duration: 1 hour and 30 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course is tailored for anyone seeking advanced skills in ITIL practices. This ITIL Certification Course is especially advantageous for the following professionals:

• IT Service Managers
• IT Operations Managers
• IT Project Managers
• IT Consultants
• Service Desk Managers
• IT Auditors
• Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

To attend the ITIL® 4 Specialist: Plan, Implement, and Control training, the delegates must have a foundational understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training is a course that is designed to equip IT professionals with the knowledge and skills necessary to effectively plan, implement, and control IT services in alignment with the ITIL 4 framework. In today's dynamic IT landscape, where organisations rely on IT services to support their business objectives, this ITIL Course is essential for professionals involved in service management and delivery roles.

IT Managers, Service Delivery Managers, Project Managers, and anyone responsible for planning and implementing IT services should prioritise participating in the ITIL® 4 Specialist: Plan, Implement, and Control Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service planning, project management, change management, and service validation and testing.

This 3-day ITIL Certification course covers a wide range of topics, including service strategy development, project planning and implementation, change management processes, and service validation and testing techniques. Participants will learn how to develop service strategies, plan and execute projects, manage changes effectively, and validate services to ensure they meet business requirements.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Objectives

• To understand the key concepts and principles of planning, implementing, and controlling IT services in alignment with ITIL 4
• To learn how to develop service strategies and plans that align with business objectives and customer needs
• To develop skills in project management, including project planning, execution, and monitoring
• To explore change management processes and techniques for managing changes effectively while minimising disruption
• To understand the importance of service validation and testing in ensuring service quality and compliance with requirements
• To empower IT professionals to effectively plan, implement, and control IT services to deliver value and meet business objectives

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to plan, implement, and control IT services effectively. They will be better prepared to develop service strategies, manage projects, implement changes, and validate services, ultimately contributing to improved service quality and organisational success.

What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

• ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

• Type of Questions: Multiple Choice
• Total Questions: 60
• Number of marks: 60 Marks
• Pass Mark: 65%, or 39/60
• Duration: 90 Minutes

Who Should Attend this ITIL® 4 Specialist Collaborate, Assure and Improve Training Course?

This ITIL® 4 Specialist Collaborate, Assure and Improve Training Course is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:

• IT Service Managers.
• Quality Assurance Managers.
• Change Managers
• IT Operations Managers.
• Process Improvement Consultants.
• Service Desk Managers.
• IT Project Managers.
• Business Relationship Managers.

Prerequisites of the ITIL® 4 Specialist Collaborate, Assure and Improve Training Course

There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training Course.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

The ITIL® 4 Specialist Collaborate, Assure and Improve Training Course focuses on enhancing collaboration, assurance, and continual improvement within IT service management. It helps improve service quality, efficiency, and customer satisfaction while equipping professionals with practical skills for career growth and leadership in service optimisation and transformation initiatives across organisations.

This ITIL Certification opens doors to career advancement opportunities in ITIL® and IT service management, positioning individuals for leadership roles in service improvement initiatives. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

In this 3-Day ITIL® 4 Specialist Collaborate, Assure and Improve Training Course, offered by The Knowledge Academy delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Objectives

• To comprehend and apply key concepts of relationship management practice
• To identify and utilise success factors, metrics in relationship management
• To gain expertise in supplier management for enhancing external partnerships
• To adeptly negotiate and manage service levels for optimum performance
• To adopt and implement continual improvement strategies for service enhancements
• To safeguard information security and ensure comprehensive data integrity management

After attending ITIL® 4 Specialist Collaborate, Assure and Improve Training Course, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.

What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training Course?

• The ITIL® 4 Specialist: Collaborate, Assure and Improve Examination
• World-class Training from Experienced ITIL® Instructors
• ITIL® 4 Specialist: Collaborate, Assure and Improve Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information

The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.

• Question Type: Multiple-Choice
• Total Questions: 60
• Total Marks: 60 Marks
• Pass Marks: 65%, or 39/60 Marks
• Duration: 90 Minutes
• Open Book/ Closed Book: Closed Book