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Employee Dispute Resolution Course Overview
Employee Dispute Resolution Course Outline
Module 1: Introduction to Employee Dispute Resolution
- What is Employee Dispute Resolution?
- Model EDR Plan
- What are the Options for Resolution Under the Model EDR Plan?
Module 2: Procedural Rights and Protections
- Confidentiality
- Impartiality
- Other Procedural Rights and Protections
Module 3: EDR Coordinators
- What is an EDR Coordinators?
- Important Qualities of an ERD Coordinators
- Who Should be an EDR Coordinators
Module 4: EDR Process
- Informal Advice
- Assisted Resolution
- Informal Advise and Assisted Resolution Checklists for EDR Coordinators
- Formal Complaint
- EDR Coordinator Responsibilities
- Employing Office Considerations
Module 5: Administration Responsibilities of the EDR Coordinator
- Inform Employee About EDR
- EDR Record
- Annual Reporting
Who should attend this Employee Dispute Resolution Course?
The Employee Dispute Resolution Course is a training course that teaches the skills and knowledge necessary to effectively resolve workplace disputes. The course is suitable for a variety of professionals, including:
- Human Resources Managers
- Lawyers
- Business Owners
- Mediators
- Labor Relations Experts
- Legal Professionals
- Business Owners
Prerequisites of the Employee Dispute Resolution Course
There are no formal prerequisites for this Employee Dispute Resolution Course.
Employee Dispute Resolution Course Overview
Workplace disputes are inevitable in any organisation managing them effectively is crucial to maintaining a harmonious and productive work environment. This course is designed to equip HR professionals, managers, and team leaders with the skills and strategies to resolve conflict constructively and efficiently.
Proficiency in dispute resolution is essential for fostering positive workplace relationships, improving team dynamics, and reducing the risk of legal challenges. By mastering this skill set, professionals can create a culture of open communication, fairness, and collaboration, ensuring employee satisfaction and organisational success.
The Knowledge Academy's 1-day Employee Dispute Resolution Course provides delegates with a thorough understanding of conflict resolution techniques, mediation processes, and negotiation strategies. Through practical scenarios and real-world examples, learners will gain the tools to handle disputes confidently and professionally.
Course Objectives
- To understand the causes and dynamics of workplace conflicts
- To learn effective communication techniques for managing disputes
- To explore mediation and negotiation strategies for conflict resolution
- To navigate legal and organisational policies related to employee disputes
- To foster a culture of mutual respect and collaboration in the workplace
- To develop the skills needed to prevent conflicts from escalating
Upon completing this course, delegates will receive a certification recognising their expertise in employee dispute resolution. This credential will enhance their professional capabilities, enabling them to contribute to a more cohesive and productive work environment.
What’s included in this Employee Dispute Resolution Course?
- World-Class Training Sessions from Experienced Instructors
- Employee Dispute Resolution Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Employee Dispute Resolution Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Employee Dispute Resolution Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Employee Dispute Resolution Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Employee Dispute Resolution Course sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Employee Dispute Resolution Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Employee Dispute Resolution Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Employee Dispute Resolution Course FAQs
Employment Dispute Resolution (EDR) is the process of resolving conflicts or disagreements between employees and employers in a fair, structured manner, often through mediation, arbitration, or negotiation, aiming to reach a mutual agreement.
There are no formal prerequisites for this Employee Dispute Resolution Course.
This training is ideal for HR Professionals, Managers, Team Leaders, and anyone responsible for handling workplace disputes, fostering positive work environments, and ensuring fair treatment of employees.
Essential skills include active listening, empathy, communication, problem-solving, emotional control, and negotiation, enabling individuals to address and resolve disputes effectively while maintaining professionalism and respect.
Reducing conflict involves promoting open communication, establishing clear expectations, fostering a culture of respect, providing conflict management training, and encouraging team collaboration, which helps prevent issues from escalating.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Key tips include staying calm, actively listening to all parties, seeking common ground, focusing on solutions rather than blame, and maintaining an impartial stance to facilitate a fair and lasting resolution.
You will learn conflict management techniques, effective communication strategies, mediation skills, how to prevent disputes, and legal considerations in dispute resolution, enabling you to resolve issues professionally and efficiently.
Topics include types of disputes, conflict resolution strategies, communication techniques, legal frameworks, mediation and negotiation skills, dealing with challenging situations, and fostering a positive work culture.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
The Employee Dispute Resolution Certification equips individuals with the necessary skills and knowledge to handle workplace disputes, ensuring compliance with regulations and promoting a harmonious environment in various sectors, including HR, management, and customer service.
Yes, there is an exam to assess your understanding of the course content, ensuring that you have mastered the techniques and knowledge required for effective dispute resolution in the workplace.
Upon successful completion of the course and exam, you will receive a certification, validating your proficiency in resolving employment disputes and enhancing your professional credibility.
Completing this course opens up roles such as HR manager, conflict resolution specialist, employee relations consultant, and other positions where managing workplace disputes and fostering positive employee relations are essential responsibilities.
The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Employee Dispute Resolution Coursein the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for Employee Dispute Resolution Course.
Please see our Management Courses courses available in the United Kingdom
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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