Personal Development Training | Call Control Strategies For Customer Service in Hinckley

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Call Control Strategies for Customer Service

Hinckley

Gain elaborated information regarding methods to gather customer feedback.
Acquire knowledge about identifying and prioritising meter-to-cash opportunities.
Become familiar with tracking, trending, and measuring complaint data efficiently.

Dates & Prices Dates & Prices

Course information

Call Control Strategies for Customer Service Course Outline

Module 1: Introduction to Call Control Strategies

Importance of Call Control
Impact of Effective Communication
Common Challenges in Customer Service Calls
Ethical Considerations in Customer Service

Module 2: Building Rapport and Trust

Establishing a Positive First Impression
Active Listening Techniques
Empathy and Understanding Customer Emotions
Building Trust and Credibility
Non-verbal Communication in Phone Calls

Module 3: Structuring Effective Customer Calls

Call Opening and Greeting Best Practices
Clarifying Customer Needs and Objectives
Asking Open-Ended Questions
Providing Clear and Concise Information
Call Closing and Follow-Up

Module 4: Handling Difficult Customers

Identifying Different Types of Difficult Customers
De-escalation Techniques
Remaining Calm Under Pressure
Assertiveness Vs Aggressiveness
Strategies for Resolving Customer Complaints

Module 5: Effective Communication Skills

Clear and Articulate Speech
Tone and Voice Control
Active Listening and Paraphrasing
Handling Interruptions and Staying on Track
Using Positive Language

Module 6: Time Management During Calls

Managing Call Durations Efficiently
Handling Multiple Calls and Prioritising
Avoiding Rushed Interactions
Escalating Calls When Necessary
Balancing Quality and Speed

Module 7: Call Documentation and Record Keeping

Importance of Accurate Call Records
Data Privacy and Compliance
Organising Call Records for Future Reference
Using CRM Systems Effectively
Legal Considerations in Call Documentation

Who should attend this Call Control Strategies for Customer Service Training Course?

A Call Control Strategies for Customer Service course is designed to provide customer service representatives with the skills and techniques needed to effectively manage phone calls and interactions with customers. This course will benefit the following professionals:

Customer Service Representatives
Sales Representatives
Technical Support Representatives
Human Resources Professionals
Customer Service Managers
Social Media Managers
Customer Experience Managers

Prerequisites of the Call Control Strategies for Customer Service Training Course

There are no formal prerequisites for this Call Control Strategies for Customer Service Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Call Control Strategies for Customer Service Course Overview

Good customer service often entails giving clients quick and responsive services and ensuring that their requirements are addressed to reflect the organisation or business. Customer service is critical to your company's success since it keeps customers and extracts more value from them. Building solid relationships with clients is the key to providing excellent customer service. Pursuing this Call Control Strategies for Customer Service training will lead the delegates to attain many employment profiles such as call centre supervisor, call centre manager, call centre team leader, customer service agent, and many other job roles.

The Knowledge Academy's 1-day Call Control Strategies for Customer Service training course is designed to make the delegates understand the concept of Call Control Strategies for Customer Service. This training course gives an insight into the evaluation of the outsourcing process, various steps of outsourcing, and outsourcing customer service business processes. Delegates will learn about the process of reducing business costs by analysing the revenue cycle in the customer service department.

It also accommodates the delegates with more customer service topics, such as:

Collect all receivables
Common mistakes to avoid
Training strategies
Channel management by the customer service process
Customer contact technology

At the end of this training course, delegates will be able to track, trend, and measure complaint data of the customers. Delegates will also be able to know more about Customer Information Service (CIS) and apply technology to avoid challenges faced by the utilities. Our highly expert trainer with abundant knowledge has curated this training course to politely and quickly move along customer service calls and attain efficient communication expertise.

What’s included in this Call Control Strategies for Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Call Control Strategies for Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Hinckley venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hinckley is a town located in the south west of Leicestershire, England. It has a population of around 45,000 people. Schools in Hinckley operate as primary schools and secondary schools. The available primary schools include Battling Brook CP and St Mary’s Church of England. Students then go to either Hinckley Academy or Midland Studio College for the Years 10 and 11. These schools both have a sixth form available. Further education is provided by Warwickshire & Hinckley College. Recently, a new college, Studio College, opened and enrols around 80 students a year. The rate of unemployment in Hinckley is at 6.1%. This is lower than the national average of England which is 7.6%.

Address

Hinckley

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Call Control Strategies For Customer Service in Hinckley. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Personal Development Training | Call Control Strategies For Customer Service in Hinckley, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Personal Development Training | Call Control Strategies For Customer Service in Hinckley. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Personal Development Training | Call Control Strategies For Customer Service in Hinckley sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Personal Development Training | Call Control Strategies For Customer Service in Hinckley FAQs

What do you mean by Customer service?

Customer service refers to assisting your potential customers in helping them have an easy and happy experience. It is provided both before and after the customer buys the product or service.

What are the pre-requisites?

In this Call Control Strategies for Customer Service training course, there are no formal prerequisites.

Who should attend this course?

This training course is ideal for anyone who wants to excel in handling customer services and upgrading their existing communication skills.

What is call control?

Controlling a call entails efficiently and rapidly gathering information to remain productive customer support employees.

What are the three Ps of customer service?

Professionalism, patience, and a people-first attitude are the three Ps of customer service.

What is the duration of this course?

This course is [ 1 ] day(s)

How will this Call Control Strategies for Customer Service training course benefit your career?

Opting for this Call Control Strategies for Customer Service training course will upgrade your communication skills. This obtained information will lead you to attain many more excellent designations such as call centre supervisor, call centre manager, call centre team leader, customer service agent, and many other job roles.

What will I learn from this Call Control Strategies for Customer Service training course?

Pursuing this Call Control Strategies for Customer Service training course will enable you to learn to outsource, analyse strategies for current, finished, and delinquent accounts, establish a complaint resolution process, outsource customer-service business processes, maintain effective leadership, and many other customer service related topics.

What is the cost/training fees for Call Control Strategies for Customer Service in Hinckley?

The training fees for Call Control Strategies for Customer Servicein Hinckley starts from £995

Which is the best training institute/provider of Call Control Strategies for Customer Service in Hinckley?

The Knowledge Academy is the Leading global training provider for Call Control Strategies for Customer Service.

What are the best Personal Development Courses courses in Hinckley?

Please see our Personal Development Courses courses available in Hinckley

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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