Dealing with Difficult People Training Course

Name: Dealing with Difficult People
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

Dealing with Difficult People Overview

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

How to Implement Conflict Resolution Methods
Behaviours Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

Assertive Behaviour
Non-assertive Behaviour
Aggressive Behaviour
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Being Assertive in Different Types of Conflict Situations
Why Does Conflict Arises?

Module 4: Effective Communication Techniques

Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People

Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this Personal Development Course:

Project Managers
Supervisors
Team Leaders
Sales Representatives
Customer Service Executives
Human Resources (HR) Professionals
Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

To understand the dynamics of difficult interactions
To develop communication strategies for challenging situations
To learn techniques for maintaining composure under pressure
To enhance conflict resolution and negotiation skills
To build empathy and understanding in dealing with varied personalities
To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

What’s included in this Dealing with Difficult People Course?

World-Class Training Sessions from Experienced Instructors
Dealing With Difficult People Certificate
Digital Delegate Pack

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Dealing with Difficult People. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Learn More

Unlock your potential with The Knowledge Academy's Dealing with Difficult People, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Dealing with Difficult People. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Dealing with Difficult People sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Dealing with Difficult People at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Dealing with Difficult People offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Sofia is a calm, competent, experienced and well spoken trainer who is clear in her ways of teaching. She is patient, listens well and guides the course in a comfortable way allowing time for people to talk about their situations when needed. I would certainly recommend her for another training.

Penton AL, Louisa

very professional

Francisco Contreras

very good suggestions

Ramiro Sanchez

Dealing with Difficult People FAQs

What does Difficult People mean?

"Difficult people" refers to individuals who exhibit challenging behaviours that can disrupt communication, collaboration, or productivity in personal or professional settings. These behaviours may include aggression, resistance, negativity, or uncooperativeness.

Why is it important to attend this Dealing with Difficult People Training?

This training equips individuals with strategies to handle challenging interactions effectively, promoting better communication, conflict resolution, and a positive work environment. It helps manage stress and maintain productivity when working with difficult colleagues or clients.

Who should attend this training?

This training course is ideal for Managers, Team Leaders, HR Professionals, Customer Service Representatives, and anyone who regularly interacts with individuals displaying challenging behaviours in the workplace.

What are the prerequisites for attending this Dealing with Difficult People Course?

There are no formal prerequisites for taking this Dealing with Difficult People Course. It is open to anyone looking to improve their skills in handling difficult interpersonal situations.

Is there an examination for this Dealing with Difficult People Training Course?

No, delegates do not need to take an examination to successfully complete this Dealing with Difficult People Training Course.

What are the career prospects after completing this training course?

Completing this course enhances your ability to manage conflict and communicate effectively, improving your prospects in roles such as Team Leader, Manager, HR Professional, or any role requiring strong interpersonal skills.

What is the duration of this online training?

The duration of this Dealing with Difficult People Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.

What are the benefits of getting certified in this Dealing with Difficult People Training?

Certification in this course demonstrates your ability to handle challenging behaviours in the workplace, making you a more effective leader and team member. It also enhances your problem-solving and conflict-management skills.

Do you offer 24/7 support for the Dealing with Difficult People Course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in this training?

The Dealing with Difficult People Course includes interactive sessions, case studies, practical strategies, and access to online resources that help delegates develop the skills to manage difficult people effectively.

What will I learn in this online course?

You will learn techniques for managing conflict, improving communication, de-escalating tense situations, and dealing with various types of difficult behaviours in the workplace from this Dealing with Difficult People Course.

Do you provide self-paced learning for this Dealing with Difficult People Online Training?

Yes, self-paced learning options are available for this Dealing with Difficult People Course, allowing delegates to complete the course at their own convenience.

What is the level of difficulty for this course?

The Dealing with Difficult People Course is generally considered beginner to intermediate level, making it accessible to professionals at various stages of their careers.

Do you provide corporate training for this Dealing with Difficult People Online Course?

Yes, corporate training options are available for this Dealing with Difficult People Course, enabling teams and organisations to develop conflict resolution and interpersonal skills collectively.

Who should I contact if I am unable to access my training online?

Should you encounter any difficulties accessing the Dealing with Difficult People Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.

Will I receive a certification upon completing this Dealing with Difficult People Training?

Yes, delegates will receive a certificate of completion upon completing this Dealing with Difficult People Course. This certification validates their skills in managing difficult people and conflict resolution.

Why choose The Knowledge Academy in the United Kingdom over others?

The Knowledge Academy in the United Kingdom offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This Dealing with Difficult People Training Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for Dealing with Difficult People in the United Kingdom?

The training fees for Dealing with Difficult Peoplein the United Kingdom starts from £995

Which is the best training institute/provider of Dealing with Difficult People in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.

What are the best Personal Development Courses courses in the United Kingdom?

Please see our Personal Development Courses courses available in the United Kingdom

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water