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Course information
Emotional Intelligence Training Course Outline
Module 1: Introduction to Emotional Intelligence
- What is Emotional Intelligence?
- What Emotional Intelligence IS NOT?
- Power of Emotion in Communication
- Why is Emotional Intelligence Important?
- Emotional Intelligence to Organisations
- Competencies for Emotional Intelligence
- Need to Improve Emotional Intelligence?
- Improving Your Emotional Intelligence
- Model for Self-Directed Change
Module 2: Thinking, Feeling, and Acting
- What Causes Us to Think, Feel, and Act the Way We Do?
Module 3: Developing the Emotional Intelligence
- Ways to Develop Emotional Intelligence
- Utilise an Assertive Style of Communicating
- Respond Instead of Reacting to Conflict
- Practice Self-Awareness
- Empathise with Others
- Take Criticism Well
Module 4: Habits and Emotional Intelligence
- Habits
- How to Stop Habits from Forming?
- How to Change Existing Habits?
Module 5: Consuming Information: Personality Types
- How Do We Take in Information?
- Myers Briggs Test
Module 6: Changing Past Conditioning
- How to Change Your Past Conditioning?
Module 7: Avoiding Conflict
- Managing and Handling Conflict
- Conflict at the Workplace
- Conflict Management
- Steps to Managing Conflict
- Steps to Managing Conflict – Problem Solving Process
- Techniques for Avoiding Conflict
- Communication Styles
- Listening
- Barriers to Active Listening
- How to Be a Good Listener?
- Use of Voice
- Empathy
- Harness the Power of Emotion in Communication
- Role of Emotions
- Emotional Awareness
- Emotion Strategies
- Behaviours Demonstrating Higher EQ
- Levels of EQ
- Communicating a Difficult Message
Module 8: Self Confidence Skills for Improved Emotional Intelligence
- Self Confidence Skills
- Positive Attitude
- Conversation
- Body Language
- Presentation
- Workplace Challenges
- Leadership
- Development Focus for Emotional Intelligence
Who should attend this Emotional Intelligence Training Course?
The Emotional Intelligence Course is a fundamental component of personality development, designed to provide a crucial understanding of principles like self-awareness, self-management and relationship management. Anyone looking to manage and hone their emotions can benefit from this Emotional Intelligence Training. Moreover, it greatly benefits the following professionals:
- Managers
- Supervisors
- Team Leaders
- Sales Executives
- Customer Service Executives
- Educators
- Healthcare Professionals
Prerequisites of the Emotional Intelligence Training Course
There are no formal prerequisites to attend this Emotional Intelligence Course.
Emotional Intelligence Training Course Overview
Emotional Intelligence (EI) is a crucial skill set that involves understanding and managing your own emotions while recognising and influencing the emotions of others. In today’s fast-paced work environment, EI is essential for effective leadership, collaboration, and conflict resolution. Mastering these skills can enhance personal and professional relationships, making EI a vital component for success in the modern workplace.
Proficiency in this Emotional Intelligence Training is increasingly recognised as a key factor in achieving professional success and organisational effectiveness. Managers, Team Leaders, HR Professionals, and anyone in a client-facing role can greatly benefit from developing their EI. This skill enables professionals to navigate complex social interactions, manage stress, and lead teams with empathy and insight, fostering a more positive and productive work environment.
This intensive 1-day training offered by The Knowledge Academy is designed to equip delegates with practical tools and strategies to enhance their Emotional Intelligence. Through interactive exercises, real-world scenarios, and expert insights, delegates will learn to improve their self-awareness, emotional regulation, and interpersonal skills. By the end of the course, delegates will be able to apply EI principles to their daily interactions, leading to improved teamwork and leadership capabilities.
Course Objectives
- To develop a deeper understanding of emotional intelligence concepts
- To enhance self-awareness and emotional regulation skills
- To improve empathy and interpersonal communication
- To learn techniques for managing stress and conflict
- To apply EI principles in leadership and team dynamics
- To build stronger professional relationships through effective EI
After completing this Emotional Intelligence Training, delegates will receive a certificate recognising their enhanced emotional intelligence skills. This certification will validate their ability to effectively manage emotions and foster positive interactions, supporting their continued professional development and career advancement.
What’s included in this Emotional Intelligence Training Course?
- World-Class Training Sessions from Experienced Instructors
- Emotional Intelligence Certificate
- Digital Delegate Pack
Why choose us
Our Heathrow venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training in Heathrow. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Emotional Intelligence Training in Heathrow, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Emotional Intelligence Training in Heathrow. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Emotional Intelligence Training in Heathrow sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Will did a great job with some very sensitive topics
Cathy
Very nice presenter, who practiced active listening.
Johansson, Mia
She is professional, I am so impressed.
Yun Zhu
Emotional Intelligence Training in Heathrow FAQs
Emotional Intelligence is the capability of understanding, utilising, and managing emotions positively to relieve stress.
Emotional intelligence is important as it facilitates flexibility, empathy, motivation, reasoning, communication, and the ability to read.
At the end of this Emotional Intelligence Course, delegates will be able to control their emotions in the workplace in a better way. They will also be able to apply leadership skills for improved emotional intelligence.
In this Emotional Intelligence Training, you will learn about the importance of emotional intelligence, ways to develop emotional intelligence, managing and handling conflicts, the Myers Briggs test, communication styles, self-confidence skills, workplace challenges, and other related concepts.
There are no formal prerequisites to attend this Emotional Intelligence Training.
Yes, upon completing the Emotional Intelligence Course, delegates will receive a certificate. This certificate acknowledges their understanding and proficiency in the skills and concepts taught throughout the course, serving as a formal recognition of their learning and development in emotional intelligence.
Yes, we provide 24/7 support for this Emotional Intelligence Training. Our customer service will be available to assist you before and after the course, with any queries, technical issues, or additional support you may require. We are committed to ensuring your learning experience is seamless and that you have access to assistance whenever you need it.
The duration of this Emotional Intelligence Training spans across 1 day.
Yes. The Knowledge Academy offers flexible learning options for this Emotional Intelligence Online Training which helps delegates learn according to their convenience. These learning modes include the online instructor-led training, classroom training, on-site training, and self-paced training.
After completing this Emotional Intelligence Training, you can expect roles such as HR Manager, Team Leader, Executive Coach, and Customer Service Manager, where strong emotional intelligence skills are crucial for effective leadership and interpersonal relations.
Yes, we provide corporate training for this online course. We offer courses tailored to your organisational needs for a smooth learning journey.
This Emotional Intelligence Certification Course is ideal for professionals such as Managers, Team Leaders, HR Professionals, Educators, and anyone looking to enhance their interpersonal skills and improve workplace relationships.
If you're unable to access your online training, please reach out to our support team for assistance. They can be contacted via our phone or e-mail. They will help you resolve any issues and ensure you can access your course without any problems.
In this Emotional Intelligence Training, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
Taking an Emotional Intelligence Course can enhance your ability to understand and manage your emotions, improve communication and relationships, and increase your effectiveness in leadership and teamwork.
After completing the Emotional Intelligence Training, apply the skills learned to improve your interactions and leadership effectiveness at work. Consider pursuing advanced EI courses or certifications and practice continuous self-reflection and development to further enhance your Emotional Intelligence.
The level of difficulty for Emotional Intelligence Training is generally intermediate. It is designed to build on basic understanding and develop practical skills for recognising, understanding, and managing emotions in oneself and others, enhancing both personal and professional interactions.
The Knowledge Academy in Heathrow stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Emotional Intelligence Courses.
The training fees for Emotional Intelligence Trainingin Heathrow starts from £995
The Knowledge Academy is the Leading global training provider for Emotional Intelligence Training.
Please see our Personal Development Courses courses available in Heathrow
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Introduction to Public Relations£995
Emotional Intelligence Training£995
Dealing with Difficult People£995
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