Module 1: What is Customer Service?
Module 2: Communication Barriers
Module 3: Handling Difficult Customers
Module 4: Assertiveness Techniques
Module 5: Neuro-Linguistic Programming
Module 6: Body Language
The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:
There are no formal prerequisites for this Exceptional Customer Service Course.
Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.
Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.
The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.
Course Objectives
Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
Popular searched areas in and around Chester include:-
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Chester. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Chester, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Chester. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Service Skills | Exceptional Customer Service Training in Chester sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Very calming voice and i would definitely recommend.
Everything okay. Very nice and well-founded
Keith was very knowledgeable, personable, and made the day an enjoyable experience.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Introduction to Public Relations£995
Emotional Intelligence Training£995
Dealing with Difficult People£995
Total without package: £4975
Package price: £2995 (Save £1980)
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
(110 remaining)
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