Module 1: Introduction to Telephone Sales
Module 2: Incoming Calls
Module 3: Finding the MAN
Module 4: Sales Cycle
Module 5: AIDA (Attention Interest Desire Action) Sales Structure
Module 6: Features, Advantages, and Benefits (F.A.B.)
Module 7: Questioning Skills - When and How to Use
Module 8: Situation Questions
Module 9: Listening Skills – Are You a Good Listener?
Module 10: Objection Handling
Module 11: More Techniques for Handling Objections
Module 12: Hidden Objections
Module 13: Managing Sales Time
Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:
There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.
Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.
Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.
In this 1-day Telesales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.
Course Objectives
Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
Nearby Locations include:
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training Course in Teesside. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Telephone Sales Training Course in Teesside, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training Course in Teesside. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training Course in Teesside sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Down to earth, very informative and got along with everyone.
Very informative training course on Telephone Sales
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
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One of our training experts will be in touch shortly to go over your training requirements.
