VeriSM™ - United Kingdom

VeriSM™

Our VeriSM™

course is accredited by Exin

VeriSM™is a brand new Service Management methodology, which focuses on delivering value and the achievement of organisational aims. The VeriSM™ Service Management approach intends to align with the goals of corporations. VeriSM™ concentrates on success in the realm of digital transformation, as maintaining pace with technological advances is vital in delivering the right products and services.

REASONS TO CHOOSE

An organisation-focused Service Management methodology
Applicable to a wide variety of departments
Tailorable to your business, regardless of size, kind, or culture
Integrates Service Management best practices
Aligns business goals with the delivery of valuable products and services

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Our VeriSM™

course is accredited by Exin

VeriSM™

accredited by

Our VeriSM™ course is accredited by Exin

Duration

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

exam

Official VeriSM™ Foundation Exam

VeriSM™ Foundation Course Outline

This VeriSM™ Foundation training will explore the following modules:

Module 1: An Introduction to VeriSM™

What is VeriSM™?
Why is VeriSM™ Necessary?
How is VeriSM™ Beneficial?
VeriSM™ Framework
Who can VeriSM™ Benefit?
Training and Certification

Module 2: Service Management

What is Service Management?
Products and Services
Understanding Customer Demand
Service Provision
Delivering Value
Service Management in the Digital Era

Module 3: VeriSM™ Approach

Value-Driven
Evolving
Responsive
Integrated
VeriSM™ Methodology
VeriSM™ Across the Entire Organisation
VeriSM™ Model
Principles and Adopting VeriSM™
Kotter’s Organisational Change Model
Shadow Behaviour and Team Formation
Specifics around SIAM, DevOps, and Agile

Module 4: Management Mesh

What is the Management Mesh?
Resources
Environment
Materialising Technologies
Management Techniques

Module 5: Digital Transformation

What is Digital Transformation?
Impact of Digital Transformation on Organisations
Adapting to Digital Transformation

Module 6: Conclusion

To Conclude
Implementing VeriSM™ within your Organisation
VeriSM™ and Service Management

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Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

Service Management Professionals
Business Managers
Project Managers
Team Leaders
Digital Transformation Specialists
Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

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What’s included in this VeriSM™ Foundation Course?

VeriSM™ Foundation Examination
World-class training sessions from Experienced Instructors
VeriSM™ Foundation Certificate
Digital Delegate pack consisting of course notes and exercises

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Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 65%
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

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accredited by

Our VeriSM™ course is accredited by Exin

Duration

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

exam

Official VeriSM™ Essentials Exam

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

Organisational Context
Organisational Governance
Digital Transformation
Digital Transformation and Service Management
Adapting to Digital Transformation

Module 2: Service Culture

Key Elements
Importance
Motivation Cycle
Contribution Hierarchy

Module 3: People and Organisational Structure

Leadership and Management
Service Management Competencies
Career Development
Service Management Professionals
Creating an Effective Team

Module 4: Service Management Challenges

Silos and Tribalism
Virtual Teams
Consumer Relationships
Supplier Relationships
Expectation Management
Communication Management
Change Management

Module 5: VeriSM™ Model

Principles
Management Mesh

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

Service Managers
IT Managers
Product Managers
Project Managers
Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure. VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

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What’s included in this VeriSM™ Essentials Training Course?

VeriSM™ Essentials Examination
World-class training sessions from Experienced Instructors
VeriSM™ Essentials Certificate
Digital Delegate pack consisting of course notes and exercises

More information

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VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 20
Total Marks: 20
Pass Mark: 65% (13/20) marks
Duration: 30 Minutes
Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

More information

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accredited by

Our VeriSM™ course is accredited by Exin

Duration

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

exam

Official VeriSM™ Plus Exam

VeriSM™ Plus Course Outline

Module 1: Service Organisation

Digital Transformation
Digital Transformation and Service Management
Adapting to Digital Transformation

Module 2: People and Organisational Structure

Leadership and Management
Service Management Competencies
Career Development
Service Management Professionals
Creating an Effective Team

Module 3: VeriSM™ Model

Principles
Management Mesh
Adapting the VeriSM™ Model

Module 4: Progressive Practices

Agile
DevOps
SIAM
Lean
Shift Left
Customer and User Experience
Continuous Delivery

Module 5: Innovative Technologies

Impact of Technology
Cloud Technology
Virtualisation
Automation
Big Data and Internet of Things
Mobile Computing
Bring Your Own Device
Server-Less Computing
Artificial Intelligence
Robotic Process Automation
Machine Learning
Containerisation

Module 6: Getting Started with VeriSM™

Reactive to Proactive
Lens Analysis

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Who should attend this VeriSM™ Plus Course?

This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices. It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:

Service Management Professionals
Business Process Managers
Digital Transformation Specialists
Project Managers
Product Managers

Prerequisites of the VeriSM™ Plus Course

Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

More information

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What’s included in this VeriSM™ Plus Course?

VeriSM™ Plus Examination
World-class training sessions from Experienced Instructors
VeriSM™ Plus Certificate
Digital Delegate pack consisting of course notes and exercises

More information

See dates & prices

VeriSM™ Plus Exam Information

The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 20
Pass Mark: 65%
Duration: 30 Minutes
Open Book/ Closed Book: Closed Book

The VeriSM™ Plus exam is carried out through EXIN.

More information

See dates & prices

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

VeriSM™ FAQs

Who should attend?

This VeriSM™ certification is designed for anyone wishing to acquire an understanding of the VeriSM™ approach.

Prerequisites

This is dependent upon the VeriSM™ course you choose. There are no prerequisites for the Essentials or Foundation level, thus anyone can attend. However, for VeriSM™ Plus, delegates must have either a VeriSM™ Essentials Certificate or a current foundation certificate in IT Service Management (ITIL® Foundation)

What are the best VeriSM™ courses in the United Kingdom?

Please see our VeriSM™ courses available in the United Kingdom

Which is the best training institute/provider of VeriSM™ in the United Kingdom?

The Knowledge Academy is the Leading global training provider for VeriSM™.

What is the cost/training fees for VeriSM™ in the United Kingdom

The training fees for VeriSM™ in the United Kingdom starts from £1995

Why we're the go to training provider for you

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water