About the eBook 

The "ITIL Manual: A Practical Guide to IT Service Management" is designed to provide a thorough understanding of ITIL principles and practices. Whether you're preparing for ITIL implementation or looking to refine your existing processes, this eBook offers valuable insights and practical steps to help you succeed.  

By following the guidelines and best practices outlined in this manual, you can improve your IT service delivery, enhance customer satisfaction, and achieve long-term operational efficiency. This guide is an essential resource for any organisation looking to optimise their IT service management. 

About Us 

The Knowledge Academy is committed to delivering high-quality educational resources and training courses. Our ITIL® 4 Practitioner: Service Request Management Certification equips professionals with the knowledge and skills needed to excel in IT service management. In addition to our comprehensive training courses, we offer a range of free online resources, including blogs, eBooks, tutorials, news, career tips, webinars, and videos, to support continuous learning and professional development. 

Summary of the eBook 

• Comprehensive overview of ITIL principles and best practices 
• Practical guidance on preparing for and implementing ITIL processes 
• Insights into service strategy, design, transition, operation, and improvement 
• Strategies for conducting effective post-implementation reviews 
• Tips for aligning IT services with business needs to achieve greater efficiency