Course information

Interpersonal Skills Training​ Course Outline

Module 1: Introduction to Interpersonal Skills

  • Importance of Interpersonal Skills
  • Identifying Key Elements of Effective Communication
  • Recognising Different Communication Styles
  • Building Rapport in Professional and Personal Relationships

Module 2: Verbal Communication Skills

  • Speaking Clearly and Confidently
  • Active Listening Techniques
  • Giving and Receiving Feedback Effectively
  • Using Positive Language for Better Impact

Module 3: Non-Verbal Communication Skills

  • Understanding Body Language Cues
  • Role of Eye Contact in Communication
  • Managing Facial Expressions Appropriately
  • Using Gestures and Posture to Convey Messages

Module 4: Emotional Intelligence

  • Recognising and Managing Your Emotions
  • Understanding the Emotions of Others
  • Developing Empathy and Compassion
  • Building Emotional Resilience in Challenging Situations

Module 5: Conflict Resolution

  • Identifying the Causes of Conflict
  • Using Effective Negotiation Techniques
  • Managing Disagreements Constructively
  • Achieving Win-Win Solutions

Module 6: Assertiveness and Confidence

  • Understanding Assertiveness versus Aggressiveness
  • Expressing Your Needs and Desires Clearly
  • Setting Boundaries Without Conflict
  • Developing Self-Confidence in Communication

Module 7: Teamwork and Collaboration

  • Recognising the Importance of Teamwork in Professional Settings
  • Effective Team Communication Strategies
  • Encouraging Inclusivity and Participation in Group Work
  • Building Trust and Mutual Respect in Teams

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills are crucial for effective communication and relationship building in both personal and professional settings. This training course aims to enhance your ability to interact positively with others, fostering collaboration and understanding. Mastering these skills is essential for achieving success making it a valuable asset for anyone looking to improve their social dynamics and professional relationships.

Proficiency in Interpersonal Skills is vital for professionals across various fields, including Managers, Team Leaders, Customer Service Representatives, and HR personnel. These skills facilitate better teamwork, conflict resolution, and customer satisfaction, ultimately leading to improved organisational performance. By mastering interpersonal skills, professionals can enhance their ability to influence, persuade, and build strong, lasting relationships within their teams and with clients.

This 1-day training course offered by The Knowledge Academy provides delegates with practical tools and techniques to enhance their interpersonal skills. Participants will engage in interactive sessions, role-plays, and group discussions to develop their communication, empathy, and conflict resolution abilities. By the end of the course, delegates will be equipped with the knowledge and confidence to apply these skills effectively in their workplace, leading to improved collaboration and productivity.

Course Objectives

  • To enhance verbal and non-verbal communication skills
  • To develop active listening techniques
  • To improve conflict resolution and negotiation skills
  • To foster empathy and emotional intelligence
  • To build strong, positive relationships with colleagues and clients
  • To increase influence and persuasion abilities

After completing this course, delegates will receive a certificate recognising their enhanced interpersonal skills. This certification is a testament to their commitment to personal and professional development, making them valuable assets to any organisation. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Berlin venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Berlin is the largest and the capital city of Germany. It is located in the East of the country and has an estimated population of about 3.5 million people living and working in the city. The Berlin educational system is compulsory for children and is administered by the German state. The education system in Berlin is divided into four levels: Kindergarten, Primary Education, Secondary Education, and Higher Education. There are over 800 schools in this city with over 340,000 children attending them. The Primary school is a 6 year programme for children. Berlin also has a special school with a bilingual school program implanted in the "Europaschule" where children are able to learn German as well as a foreign language; it start in Primary level and continues to High School.

Children who finish this can go onto College of either Gymnasium, which is a college preparatory school, or Sekundarschule, which is a comprehensive school, for an additional 6 years. The Französisches Gymnasium Berlin, was established in 1689 and teaches Huguenot children refugees in German or French. The John F. Kennedy School, based in Zehlendorf, is a bilingual German–American public school teaches children of diplomats as well as children from the English-speaking community. Berlin also offers four school that teach Latin and Classical Greek language, they are: Steglitzer Gymnasium in Steglitz and Goethe-Gymnasium which are both state school in Wilmersdorf, Protestant, an Evangelisches Gymnasium zum Grauen Kloster, and finally Jesuit, a Canisius-Kolleg based in the Tiergarten "Embassy Quarter".

Berlin also includes four universities and more than 25 professional, technical and private colleges, Hochschulen or Fachhochschulen, when students wish to further their education. There are approximately 130,000 students attend these universities and colleges. The Freie Universität Berlin (Free University of Berlin, FU Berlin) has about 34,000 attending students, the Technische Universität Berlin (TU Berlin) with about 30,000 attending students, and The Universität der Künste (UdK) has about 4,000 students; the  Berlin School of Economics and Law also has about 9,000 students enrolled.

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Address

Friedrichstraße 191,

10117 Berlin,

Germany

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course in Berlin. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course in Berlin, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Interpersonal Skills Training Course in Berlin. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Interpersonal Skills Training Course in Berlin sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Interpersonal Skills Training Course in Berlin FAQs

Interpersonal Skills are the abilities that enable effective communication and interaction with others. They include verbal and non-verbal communication, empathy, listening, negotiation, and conflict resolution, essential for building relationships and working collaboratively.
Interpersonal Skills are crucial for effective communication, fostering teamwork, resolving conflicts, and building strong relationships. They enhance collaboration, boost productivity, and create a positive work environment, ultimately contributing to personal and professional success.
Taking the Interpersonal Skills Course enhances communication, teamwork, and conflict resolution abilities. It boosts emotional intelligence, builds stronger relationships, and increases workplace effectiveness, leading to better career opportunities and personal growth. Ideal for professional and personal development.
There are no formal prerequisites for this course.
This Interpersonal Skills Course is ideal for professionals seeking to enhance their communication, teamwork, and conflict resolution abilities, including Managers, Team Leaders, Customer Service Representatives, and anyone aiming to improve their workplace relationships and overall effectiveness.
This course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Yes, the Knowledge Academy offers support via phone & email before attending, during, and after the course.
Yes, upon completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
This course stands out with its practical focus, expert-led sessions, and personalised feedback. It emphasises real-world application, interactive learning, and tailored strategies to enhance communication, conflict resolution, and relationship-building skills in diverse settings.
Completing this course enhances communication, conflict resolution, and teamwork abilities, leading to improved workplace relationships, increased job performance, and better leadership opportunities, ultimately fostering career growth and professional development.
The Knowledge Academy in Berlin stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Interpersonal Skills Training Coursein Berlin starts from €1195
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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