Course information

Conflict Resolution and Negotiation for Change Training Course Outline

Module 1: Introduction to Conflict Resolution and Negotiation

  • Understanding Conflict and Its Impact
  • Role of Conflict in Change Initiatives
  • Introduction to Negotiation
  • Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

  • Identifying Different Types of Conflict
  • Common Sources of Conflict in the Workplace
  • Conflict's Impact on Individuals and Teams
  • Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

  • Conflict Resolution Styles
  • Choosing the Right Conflict Resolution Style
  • Adapting Conflict Styles for Different Situations
  • Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

  • Effective Communication Techniques
  • Active Listening and Empathetic Communication
  • Non-Verbal Communication Cues
  • Managing Emotional Responses in Conflict
  • Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

  • Conflict Resolution Process
  • Mediation and Facilitation Techniques
  • De-escalation Strategies
  • Conflict Resolution Tools and Models
  • Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

  • Introduction to Negotiation as a Problem-Solving Tool
  • Principled Negotiation
  • Preparing for Negotiation
  • Setting Negotiation Goals and Objectives
  • Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

  • Effective Preparation and Planning
  • Active Listening in Negotiation
  • Generating Creative Solutions
  • Overcoming Common Negotiation Pitfalls
  • Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

  • Distributive Vs Integrative Bargaining
  • Positional Vs Interest-Based Negotiation
  • Strategies for Achieving Win-Win Outcomes
  • Multi-Party and Complex Negotiations
  • Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

  • Negotiation as a Change Management Tool
  • Navigating Organisational Conflict
  • Applying Conflict Resolution and Negotiation to Change Initiatives
  • Implementing Conflict Resolution Strategies in Organisations

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Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:

  • Human Resources Professionals
  • Mediators and Facilitators
  • Diplomats and International Relations Specialists:
  • Legal Professionals
  • Social Services Professionals
  • Healthcare Professionals
  • Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives

  • To understand the fundamentals of conflict theory and its impact on individuals and organisations
  • To develop effective communication skills to de-escalate conflicts and foster collaboration
  • To master negotiation techniques to achieve win-win outcomes in complex situations
  • To identify personal and organisational biases that can hinder conflict resolution and change efforts
  • To apply mediation strategies to facilitate peaceful resolutions in diverse contexts

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them. 

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What’s included in this Conflict Resolution and Negotiation for Change Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Resolution and Negotiation for Change Training Certificate 
  • Digital Delegate Pack

Why choose us

Our Frankfurt venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Frankfurt is the fifth largest city in Germany and the largest in the Hesse German state. It is estimated to have 700,000 people within the administrative boundaries and over 2.2 million people living in the urban area Frankfurt Rhein-Main. It also follows the education system like other cities in Germany; the educational system is divided into four levels: Kindergarten Education, Primary Education, Secondary Education, and Higher Education. Education in Frankfurt, like all German cities, is compulsory for children. Kindergarten is for children aged from three to 6. Elementary School (Grundschule) is from Grade 1 to Grade 4. After Elementary School, children can go onto one of the three types of schools, Hauptschule, Realschule or Gymnasium, depending on their academic ability, academic achievement, self-confidence, the ability to work independently, and student’s family wishes. These Secondary education are form Grades 5 to 9 or 10 and is compulsory up to the age of 18.

Frankfurt is well known for two of its university. It is home to the Johann Wolfgang Goethe University, also known as ‘Johann Wolfgang Goethe-Universität Frankfurt am Main’ and was established in 1914; it is also located in Bockenheim, Westend, Riedberg, and the university hospital in Niederrad. I has over 600 academic staff working in its facilities and has over 46,000 students attending with about 70% of the population being international students.

Frankfurt University of Applied Sciences was established in 1971. It offers students over 38 subjects, such as arts, sciences, law, and engineering courses. It has also contributed to a large range of important research projects including: the Planet Earth Simulator, FraLine-IT-School-Service, long-term studies on photovoltaic modules, software engineering (fraDesk), the quantitative analysis of methane in human corpses with the help of a mass spectrometer, as well as the analysis of qualitative and quantitative gas in human lungs.

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Address

Concorde Hotel
Karlestrasse 9
Frankfurt
60329

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Frankfurt. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Frankfurt, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Frankfurt. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Frankfurt sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Frankfurt FAQs

Conflict Resolution involves techniques and strategies for effectively addressing and resolving disputes, ensuring a positive outcome for all parties involved. This skill helps maintain productive relationships in both personal and professional settings, fostering collaboration and understanding.
There are no formal prerequisites for this course. However, a basic understanding of communication and interpersonal skills can be helpful. The course suits individuals looking to improve their Conflict Resolution and negotiation abilities at all levels.
This course is ideal for professionals, managers, team leaders, HR personnel, or anyone interested in resolving conflicts and negotiating changes effectively. It’s designed for those seeking to enhance their problem-solving and communication skills.
Negotiation for Change is reaching agreements where change is necessary, requiring individuals or teams to reach a mutually beneficial resolution. This skill is essential for leaders and professionals navigating organisational or personal transitions.
There are several types of Negotiation, including distributive (win-lose), integrative (win-win), and multi-party negotiation. Each type focuses on different strategies for resolving conflicts and achieving the best outcomes for all parties involved.
The Conflict Resolution and Negotiation for Change training Course spans 1-Day.
This course includes expert-led sessions, practical case studies, interactive workshops, and valuable resources to help you master Conflict Resolution and negotiation techniques. You’ll gain the tools to handle complex situations with confidence and skill.
Yes, we offer a self-paced version of the Conflict Resolution and Negotiation for Change Course. This allows you to learn at your own convenience while still gaining essential skills and knowledge to manage conflicts effectively.
The certification provides a globally recognised credential that enhances your professional profile. It opens doors to leadership roles and equips you with practical skills that are highly valued in both corporate and personal environments.
Key topics include communication strategies, negotiation techniques, conflict management styles, emotional intelligence, and change management. You’ll learn to apply these concepts to real-world situations for more effective outcomes.
Upon completing this course, you will develop strong Negotiation, communication, emotional intelligence, and problem-solving skills. You’ll also learn how to manage conflict, resolve disputes, and drive positive change within teams and organisations.
Graduates of this course can pursue roles such as Conflict Resolution specialists, HR managers, team leaders, negotiators, and change management consultants. These positions are found in various industries where communication and conflict management are essential.
Upon completing this course, you will receive a certificate recognising your proficiency in Conflict Resolution and Negotiation for change, boosting your career prospects and demonstrating your expertise.
You will learn effective Conflict Resolution strategies, negotiation techniques, and how to manage change personally and professionally. This training equips you with the skills to handle difficult situations and achieve constructive outcomes.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.
The training fees for Conflict Resolution and Negotiation for Change Trainingin Frankfurt starts from €1195
The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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