ILM Level 3

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Online Self-paced (17 hours)

ILM Level 3 Award in Leadership and Management Assessment

ILM Level 3 Award in Leadership and Management Course Outline

Total Credit Value: 4

Total Guided Learning Hours: 17

Unit 8600-312: Understanding Conflict Management in the Workplace

Credit Value: 1

Guided Learning Hours: 4

Module 1: Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 8600-313: Understanding Stress Management in the Workplace

Credit Value: 1

Guided Learning Hours: 7

Module 2: How to Manage Stress in the Workplace?

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: How to Support Individuals in the Team and Minimise Stress in Others?

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 8600-318: Understanding Quality Management in the Workplace

Credit Value: 2

Guided Learning Hours: 6

Module 4: Importance of Quality Management Within the Workplace

  • Why is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: How Quality is Delivered Within the Workplace?

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

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Who should attend this ILM Level 3 Award in Leadership and Management Course?

This ILM Level 3 Award in Leadership and Management Course is ideal for those aiming to develop their leadership skills, enhance management capabilities, and effectively lead teams. It’s perfect for individuals looking to strengthen their ability to inspire, motivate, and drive successful outcomes. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Supervisors
  • Project Managers
  • Line Managers
  • Department Heads
  • Shift Managers
  • Operations Managers
  • Assistant Managers

Prerequisites of the ILM Level 3 Award in Leadership and Management Course

This ILM Level 3 Award in Leadership and Management Course demands a basic understanding of leadership concepts and management practices before opting for the course.

ILM Level 3 Award in Leadership and Management Course Overview

The ILM Level 3 Award in Leadership and Management is designed to equip emerging leaders with essential management skills. As leadership is pivotal in driving organisational success, this course provides a solid foundation for those looking to enhance their leadership capabilities and management techniques. By focusing on both theoretical and practical aspects, it ensures a comprehensive understanding of the subject.

Proficiency in Leadership and Management is crucial for anyone aspiring to guide teams effectively and achieve business objectives. This course is precious for new or Aspiring Managers, Team Leaders, and Supervisors who wish to build confidence in their leadership roles and contribute positively to their organisation’s growth. Mastering these skills is key to thriving in today’s competitive business environment.

This 1-day ILM Level 3 Award in Leadership and Management Training offered by The Knowledge Academy equips delegates with the knowledge and tools needed to lead confidently. It will help them understand how to motivate teams, manage conflict, and make informed decisions. By the end of the course, delegates will have gained practical skills that can be immediately applied in the workplace, ensuring they are well-prepared to handle real-world challenges.

Course Objectives

  • To develop a strong understanding of leadership principles
  • To enhance decision-making skills in a managerial context
  • To build effective communication strategies
  • To improve team motivation and performance
  • To manage and resolve conflicts efficiently
  • To understand the importance of personal development in leadership

After completing the ILM Level 3 Award in Leadership and Management Training course, delegates will receive a certification that validates their enhanced leadership and management skills, empowering them to take on greater responsibilities within their organisations.

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What’s included in this ILM Level 3 Award in Leadership and Management Course?

  • ILM Level 3 Award in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Leadership and Management Certificate 
  • Digital Delegate Pack 

Show moredown

ILM Level 3 Award in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (57 hours)

ILM Level 3 Certificate in Leadership and Management Assessment

ILM Level 3 Certificate in Leadership and Management Course Outline

Total Credit Value – 15

Total Guided Learning Hours – 57

Unit 8600-306: Understanding Customer Service Standards and Requirements

Credit Value – 2

Guided Learning Hours – 7

Module 1: Understand the Legal and Organisational Requirement for Managing Customer Service

  • Describe the Main Legal Rights of Customers
  • Describe an Organisation’s Commitment to Customers
  • Describe the Manager’s Responsibilities in Relation to Customer Service

Module 2: Understand Customer Service Standards

  • Describe the Purpose of Customer Service Standards
  • How Customer Service Standards are Used to Meet Customer Needs

Module 3: Know How to Monitor Customer Service Performance

  • How an Organisation Monitors Customer Service Against the Standards Set
  • How to Use Customer Feedback to Improve Performance

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 4: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low

Module 5: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 6: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management

Module 7: Know How to Manage Performance of Individuals in the Team

  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Measure Performance Against Agreed Standards

Module 8: Understand the Value of Feedback in the Workplace

  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 9: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Unit 8600-331: Understanding Support Services Operations in an Organisation

Credit Value – 3

Guided Learning Hours – 7

Module 10: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

  • Distinguishing between Hard and Soft Services
  • Identify the Legislation that impacts on these Services

Module 11: Understand What Support Services are and How They are Currently Being Provided and Delivered

  • Role of Service Level Agreements, their Typical Structure and Content
  • Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
  • Support Services Currently Provided by the Facilities Management Department

Module 12: Understand the Options of Delivering Support Services

  • Ways of Providing Support Services to Meet Organisational Requirements
  • Explain How the Quality of Support Services is Measured and Monitored

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 13: Understand the Role and Responsibilities of the Team Leader

  • Role and Responsibilities
  • Explain the Difference Between a Group and a Team

Module 14: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

  • Seek Feedback on Workplace Performance

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 15: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 16: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

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Who should attend this ILM Level 3 Certificate in Leadership and Management Course?

This course Training Course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Production Supervisors
  • Operations Managers
  • First Line Managers
  • Marketing Managers
  • General Managers
  • Project Managers

Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course

The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.

ILM Level 3 Certificate in Leadership and Management Course Overview

The Course is designed to equip delegates with the essential skills and knowledge to excel in leadership roles. This ILM Certificate in Leadership and Management course is highly relevant in today’s dynamic business environment, where effective leadership is critical to organisational success. Delegates will gain insights into fundamental management principles, enabling them to lead teams more effectively and drive organisational performance.

Proficiency in Leadership and Management is crucial for professionals aspiring to advance their careers, particularly those in Supervisory, First-line Management, or Team Leadership roles. Mastering these skills not only enhances individual performance but also contributes to the organisation's overall success. Professionals aiming to lead teams, manage projects, or improve workplace productivity will benefit significantly from this training.

This 2-day training course offered by The Knowledge Academy provides delegates with practical tools and strategies to improve their leadership capabilities. Through interactive sessions and real-world examples, delegates will learn how to motivate teams, manage conflicts, and make informed decisions. By the end of the course, delegates will have a clear understanding of their leadership style and how to apply it effectively in various situations.

Course Objectives

  • To understand key leadership and management principles
  • To enhance communication skills for effective team leadership
  • To develop strategies for conflict resolution
  • To learn techniques for motivating and engaging teams
  • To improve decision-making skills
  • To identify and develop personal leadership styles

After completing this Course, delegates will receive an ILM Certificate in Leadership and Management, validating their leadership and management skills. This certification is a valuable asset for career progression and demonstrates a commitment to professional development.

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What’s included in this ILM Level 3 Certificate in Leadership and Management Course?

  • ILM Level 3 Certificate in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Leadership and Management Certificate 
  • Digital Delegate Pack

Show moredown

ILM Level 3 Certificate in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (4 days)

Online Self-paced (163 hours)

ILM Level 3 Diploma in Leadership and Management Assessment

ILM Level 3 Diploma in Leadership and Management Course Outline

Total Credit Value: 40

Total Guided Learning Hours – 163

Unit 8600-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours – 9

Module 1: Know How to Describe a Problem, its Nature, Scope and Impact

  • Problem and Decision
  • Main Approaches to Problem Solving

Module 2: Know How to Gather and Interpret Information to Solve a Problem

  • The 5 Ws of Communicating Decisions

Module 3: Know How to Evaluate Options to Make a Decision

  • Advantages of Group Decision Making

Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

  • Planning and Monitoring Techniques
  • Stakeholder Mapping

Unit 8600-302: Planning Change in the Workplace

Credit Value – 2

Guided Learning Hours – 9

Module 5: Understand the Forces for Change in an Organisation

  • What is Change?  
  • Organisational Change
  • Drivers of Change
  • Examples of Drivers of Change 

Module 6: Know How to Identify and Plan Change in an Organisation

  • Systems and Processes
  • Benefits of change
  • Managing Change
  • Change Process
  • Key Priorities for Minimising Resistance to Change

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 7: Know How to Plan Work in the Workplace

  • Planning
  • Goals and Objectives
  • The ‘SMART’ Objective Setting Framework
  • Vision and Mission statements 
  • Action Planning
  • Resourcing

Module 8: Know How to Allocate Work to Team Members

  • Allocation of Responsibility
  • Monitoring
  • Time Management
  • Active Listening
  • Some Barriers to Effective Communication
  • Characteristics of Effective Communication

Module 9: Understand How to Improve the Performance of a Team in Delivering to Plan

  • Performance Improvement Planning
  • Allocate Work to Team Members
  • Assess and Support Team Performance in Achieving Objectives 
  • Resources Required to Complete the Planned Activity
  • Assess and Support Team Performance in Achieving Objectives

Unit 8600-308 Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 10: Understand Leadership Styles

  • Leadership and Management
  • Key Responsibilities of the Leadership Role
  • Personal Development as a Leader

Module 11: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Leadership     
  • Leadership Theories     
  • Applying Theories and Models of Motivation to Your Leadership
  • Leadership Style and Culture       
  • Adair’s Functional Leadership Model
  • Barriers to Leadership Development 

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 12: Understand How to Develop and Maintain Effective Working Relationships

  • Characteristics of Team and Group Type
  • Policies and Procedures

Module 13: Understand How to Build a Team

  • The Communication Cycle 
  • Characteristics of Effective Communication
  • Trust   
  • Building, Developing and Maintaining Trust 
  • Team Development

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 14: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low 

Module 15: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels 

Unit 8600-311: Developing Yourself and Others

Credit Value – 2

Guided Learning Hours – 9

Module 16: Know How to Identify Development Needs

  • Development
  • Elements of Development
  • Training and Education

Module 17: Know How to Develop Self and Others to Achieve Organisational Objectives

  • Benefits of Training and Development 
  • Identifying Developmental Needs
  • Feedback

Unit 8600-319: Understanding Organising and Delegating in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 18: Understand How to Organise People to Achieve Objectives

  • Understanding Organisations

Module 19: Understand How to Delegate to Achieve Workplace Objectives

  • Core Management Concepts

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 20: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management 
  • Identify Ways to Ensure Fair and Objective Formal Assessment 
  • Explain How to Set SMART Objectives for a Team Member 

Module 21: Know How to Manage Performance of Individuals in the Team

  • Explain How to Measure Performance Against Agreed Standards

Module 22: Understand the Value of Feedback in the Workplace

  • What is Feedback?
  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 23: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace 
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels 

Unit 8600-328: Understand How to Lead Effective Meetings

Credit Value – 2

Guided Learning Hours – 4

Module 24: Understand How to Prepare and Plan a Meeting

  • What is Meeting
  • Types of Meetings
  • Importance of Meeting at Workplace 
  • Things to Consider in Preparing for Meetings 
  • Information Provided to Meeting Attendees in Advance

Module 25: Understand How to Manage a Meeting

  • Personal Development Plan to Improve Performance When Managing Meetings 
  • Minutes of Meetings 
  • One-to-One Meetings
  • Barriers to Communication in Meetings

Unit 8600-341: Leading and Motivating a Team Effectively

Credit Value – 2

Guided Learning Hours – 7

Module 26: Know How to Communicate the Organisations Vision and Strategy to the Team

  • Organisational Vision and Mission Statements
  • Benefits of Effective Communication of the Mission and Purpose

Module 27: Know How to Motivate and Develop the Team

  • Drivers of Motivation 
  • Theories of Motivation
  • Factors Affecting Motivation Levels in Different Situations
  • Leadership and Motivation 
  • Delegating for Motivation and Performance 
  • Role Design for Motivation 
  • Motivating with Appraisals  

Unit 8600-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 28: Understand the Needs and/or Expectations of Others

  • Definition to Relationships and Stakeholders
  • Benefits of Knowing What Stakeholders Needs

Module 29: Know How to Meet the Needs and/or Expectations of Others

  • Identifying Stakeholder Needs
  • Delivering on Agreed Actions
  • Effective Collaboration 
  • Features of Effective Collaboration  

Module 30: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others

  • Stakeholder Consultation and Engagement
  • Consultation Methods 
  • Effective Communication

Unit 8600-200: Developing Yourself as a Team Leader 

Credit Value – 1

Guided Learning Hours – 6

Module 31: Understand the Role and Responsibilities of the Team Leader

  • Role and Responsibilities
  • Explain the Difference Between a Group and a Team 

Module 32: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

  • Seek Feedback on Workplace Performance

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 33: Understand the Organisation’s Requirements in Relation to Team Performance

  • Team’s Objectives for Achieving Organisational Targets

Module 34: Understand How to Address Underperformance

  • How the Individual Performance of Team Members Affects Performance of Team 
  • Identify Indicators of Underperformance in Relation to Own Team

Module 35: Understand the Role of Motivation in Improving Performance

  • Possible Causes of Underperformance
  • List Actions that could be Taken to Rectify Underperformance

Unit 8600-202: Planning and Monitoring Work 

Credit Value – 2

Guided Learning Hours – 8

Module 36: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

  • How to Work Within the Organisational Guidelines to Achieve Team Goals 

Module 37: Understand How to Plan and Allocate Work

  • Understand How to Plan and Allocate Work 

Module 38: Understand How to Monitor a Team’s Performance Against the Plan

  • Understand How to Monitor a Team’s Performance Against the Plan

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 39: Understand the Difference Between Leadership and Management

  • Difference Between Leadership and Management
  • Importance of Leadership Within Own Team

Module 40: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

  • Range of Different Leadership Styles
  • Effects that Leadership has on a Team Performance 

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 41: Understand What is Meant by Teams and Teamwork

  • Difference Between a Group and a Team
  • Describe how a group becomes a team 
  • Characteristics of a Good Team
  • Advantages of Working in a Team 

Module 42: Understand the Importance of Communication within a Team

  • Importance of Team Communication
  • Barriers to Communication that may Prevent a Team from Working Effectively

Module 43: Know How to Deal with Conflict in a Team

  • Causes of Conflict in a Team
  • How Can Team Members Reduce Conflicts?

Module 44: Review Own Performance as a Team Member

  • Identify Own Strengths and Weakness as a Team Member 
  • Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 45: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 46: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 47: Understand the Outcomes of Effective Leadership

  • Importance of Performance and Engagement in an Organisation 

Module 48: Be Able to Assess Own Leadership Styles  

  • Review Own Leadership Styles by Using a Diagnostic
  • Assess the Effectiveness of Leadership Styles 

Module 49: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

  • Self-Assessment for Leadership Skills
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style
  • Factors that Impact Leadership Effectiveness 
  • Assess Leadership Behaviour in Terms of these Factors 
  • Action Plan for Developing Own leadership Style and Effectiveness
  • Benefits of Implementing the Action Plan
  • Explain How You Will Monitor and Evaluate the Action Plan

Show moredown

Who should attend this ILM Level 3 Diploma in Leadership and Management Course?

This ILM Level 3 Diploma in Leadership and Management Course is ideal for individuals aiming to enhance their leadership and management skills, seeking to take on more responsibilities, and looking to improve team performance in their current role. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Supervisors
  • First-line Managers
  • Shift Leaders
  • Frontline Managers
  • Departmental Managers
  • Assistant Managers

Prerequisites of the ILM Level 3 Diploma in Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

ILM Level 3 Diploma in Leadership and Management Course Overview

The ILM Level 3 Diploma in Leadership and Management is designed to equip aspiring leaders and managers with the essential skills and knowledge to effectively lead teams and drive organisational success. This qualification is highly relevant for those looking to enhance their leadership capabilities and gain a comprehensive understanding of critical management principles in today’s dynamic business environment.

Proficiency in Leadership and Management is crucial for professionals aiming to excel in their careers. This course is particularly beneficial for Team Leaders, Supervisors, and Managers who wish to develop a solid foundation in leadership practices and improve their ability to manage people and processes effectively. Mastering these skills is essential for anyone looking to take on more significant organisational responsibilities.

This 4-day ILM Level 3 Diploma in Leadership and Management Training offered by The Knowledge Academy will empower delegates with practical tools and strategies to enhance their leadership and management effectiveness. Through interactive learning sessions, delegates will gain insights into key management techniques, improve their decision-making skills, and learn how to motivate and inspire their teams to achieve organisational goals.

Course Objectives

  • To understand the principles of leadership and management
  • To develop effective communication and interpersonal skills
  • To enhance decision-making and problem-solving abilities
  • To manage and lead teams effectively
  • To implement change management strategies
  • To develop personal leadership styles
  • To improve performance management techniques
  • To foster a positive organisational culture

After completing this ILM Level 3 Diploma in Leadership and Management Certification, delegates will have a robust understanding of leadership and management principles, enabling them to confidently assume leadership roles and drive organisational success.

Show moredown

What's included in this ILM Level 3 Diploma in Leadership and Management Course?

  • ILM Level 3 Diploma in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Diploma in Leadership and Management Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 3 Diploma in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (16 hours)

ILM Level 3 Certificate in Effective Coaching Assessment

ILM Level 3 Certificate in Effective Coaching Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 31

Unit 8585-300: Understanding Good Practice in Coaching within an Organisational Context

Credit Value – 3

Guided Learning Hours – 9

Module 1: Understand Effective Coaching Within an Organisational Context

  • Describe the Purpose of Effective Coaching Within an Organisational Context
  • Explain the Role and Responsibilities of an Effective Coach
  • Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
  • Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Coaching
  • Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

  • Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
  • Using TGROW Model to Solve Problems
  • Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

  • Explain the Purpose of Coaching Records for Coach and Coachee
  • Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8585-302: Undertaking an Extended Period of Coaching within an Organisational Context

Credit Value – 7

Guided Learning Hours – 14

Module 5: Be Able to Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

  • Develop a Coaching Plan
  • Coaching Goals
  • Coachee Learning Outcomes
  • Coaching Agreement
  • Multi-stakeholder Contracting in Executive Coaching

Module 6: Be Able to Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of two Individuals

  • Use Diagnostic or Assessment Tools to Effectively Coach within an Organisational Context
  • Use a Recognised Model of Coach During the Coaching Process which Supports the Individual(s) to Achieve their Goals
  • Demonstrate the Knowledge and Skills of an Effective and Ethical Coach, Including Communication Techniques of Questioning and Listening
  • How Should Coaches Manage Record Keeping?

Module 7: Be Able to Gather Evidence of Ongoing Review of their Own Coaching Practice

  • What is Reflective Practice and its Elements?
  • Coaching with Feedback and Future of Coach Development
  • Communication Skills and Techniques
  • Effective Communication Skills and Giving Feedback in Order to Facilitate Coaching Practice
  • Summarise the Outcomes of Ongoing Supervision of Effective Coaching to Improve Practice

Unit 8585-303: Reflecting on Coaching Skills within an Organisational Context

Credit Value – 3

Guided Learning Hours – 8

Module 8: Be Able to Review the Effectiveness of their Coaching Practice

  • Evidence-Based Coaching
  • Identifying Areas for Personal Development
  • Ethics in Coaching
  • SWOT Analysis

Module 9: Be Able to Plan for their Own Development in Coaching

  • Peer Coaching
  • Benefits to Joining a Professional Association
  • Coaching for Professional Development
  • Creating Coaching Development Plan
  • Benefits of Discussing a Development Plan with a Supervisor
  • Methods of Monitoring Progress and Reviewing a Development Plan
  • Revising and Reviewing Your Personal Development Plan

Show moredown

Who should attend this ILM Level 3 Certificate in Effective Coaching Course?

This ILM Level 3 Certificate in Effective Coaching Course is ideal for learners who wish to gain the knowledge, skills and confidence to effectively coach or mentor people within an organisation. It is also an ideal qualification for those who wish to commence a career in coaching or mentoring. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Managers
  • Supervisors
  • HR Professionals
  • Learning and Development Specialists
  • Project Managers
  • Department Heads
  • Training Coordinators

Prerequisites of the ILM Level 3 Certificate in Effective Coaching Course

There are no formal prerequisites for this ILM Level 3 Certificate in Effective Coaching Course.

ILM Level 3 Certificate in Effective Coaching Course Overview

The ILM Level 3 Certificate in Effective Coaching provides a comprehensive introduction to the fundamentals of coaching within a workplace environment. This course is designed to help delegates understand the core principles and practices of effective coaching, enabling them to support and develop the skills and performance of their colleagues. As coaching becomes increasingly relevant in modern management, this certification offers the essential tools to excel in this crucial role.

Proficiency in Coaching is vital for professionals aiming to foster a positive and productive work culture. Mastering coaching techniques enhances one’s ability to lead teams, improve communication, and drive performance. This course is ideal for Aspiring Managers, Team Leaders, HR Professionals, and anyone looking to enhance their coaching skills to better support their team’s development.

This 2-day training offered by The Knowledge Academy equips delegates with practical skills to implement coaching effectively within their organisations. Through interactive sessions and real-life scenarios, delegates will learn how to apply coaching techniques to boost team morale, facilitate personal development, and improve overall business outcomes.

Course Objectives

  • To understand the role and responsibilities of an effective coach
  • To develop key coaching skills and techniques
  • To enhance active listening and effective questioning abilities
  • To identify and address individual development needs
  • To create and manage a coaching plan
  • To apply ethical practices in coaching

After completing the ILM Level 3 Certificate in Effective Coaching Certification Course, delegates will have the knowledge and skills to implement effective coaching practices, enhance their leadership capabilities, and contribute to their organisation’s success.

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What's included in this ILM Level 3 Certificate in Effective Coaching Course?

  • ILM Level 3 Certificate in Effective Coaching Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Effective Coaching Certificate
  • Digital Delegate Pack

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ILM Level 3 Certificate in Effective Coaching Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (29 hours)

ILM Level 3 Award in Effective Coaching Assessment

ILM Level 3 Award in Effective Coaching Course Outline

Total Credit Value: 10

Total Guided Learning Hours: 29

Unit 8585-300: Understand Good Practice in Coaching

Credit Value: 3

Guided Learning Hours: 9

Module 1: Understand Effective Coaching

  • Describe the Purpose of Effective Coaching within an Organisational Context
  • Explain the Role and Responsibilities of an Effective Coach
  • Identify the Skills, Knowledge, and Behaviours Required of an Effective Coach
  • Identify How to Overcome Potential Barriers to Coaching

Module 2: Importance of Effective and Ethical Contracting in Coaching

  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Coaching
  • Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Process of Effective Coaching

  • Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
  • Using TGROW Model to Solve Problems
  • Describe a Range of Coaching Tools or Techniques that can be Used to Identify
  • Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection, and Supervision in Coaching

  • Explain the Purpose of Coaching Records for Coach and Coachee
  • Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8585-301: Undertaking Coaching

Credit Value: 4

Guided Learning Hours: 12

Module 5: Plan and Organise a Minimum of 6 Hours of Effective Coaching

  • How to Develop a Coaching Plan?
  • What is Coaching in the Workplace and Why is it Important?
  • Types of Contracts and Contracting Process
  • Understanding the Importance of Context in Coaching
  • Customer Feedback Collection Methods

Module 6: Undertake and Record a Minimum of 6 Hours of Effective Coaching

  • Business Coaching Diagnostic Tools
  • Effective Coaching Models to Help Your Clients Grow
  • Coaching Skills
  • Effective Coaching Techniques
  • Behavioural Coaching in the Workplace
  • How Should Coaches Manage Record Keeping?

Module 7: Gather Evidence of Ongoing Review

  • Reflective Practice
  • Continuous Professional Development
  • How to Collect Training Feedback to Improve Employee Development?
  • Communication Skills and Techniques
  • Coaching Skills for Managers and Tips to Improve Them

Unit 8585-303: Reflecting on Coaching Skills within an Organisational Context

Credit Value: 3

Guided Learning Hours: 8

Module 8: Review the Effectiveness of their Coaching Practice

  • Evidence-Based Coaching
  • Identifying Areas for Personal Development
  • Ethics in Coaching
  • SWOT Analysis

Module 9: Plan for their Own Development in Coaching

  • Peer Coaching
  • Benefits to Joining a Professional Association
  • Coaching for Professional Development
  • Creating Coaching Development Plan
  • Benefits of Discussing a Development Plan with a Supervisor
  • Methods of Monitoring Progress and Reviewing a Development Plan
  • Revising and Reviewing Your Personal Development Plan

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Who should attend this ILM Level 3 Award in Effective Coaching Course?

This ILM Level 3 Award in Effective Coaching Training Course is ideal for learners at all levels who want to develop their knowledge and skills in Effective Coaching within an organisation. This course can benefit a wide range of professionals, including:

  • First-Line Managers
  • Team Leaders
  • Aspiring Coaches
  • HR Professionals
  • Sales Managers
  • Business Consultants
  • Health Coaches

Prerequisites of the ILM Level 3 Award in Effective Coaching Course

There are no formal prerequisites for this course.

ILM Level 3 Award in Effective Coaching Course Overview

The ILM Level 3 Award in Effective Coaching is a cornerstone for individuals seeking to enhance their coaching skills. In today's fast-paced professional world, the ability to coach and mentor effectively is invaluable. This course offers foundational knowledge and practical skills essential for effective coaching, underlining its significance in personal and professional development.

Understanding and mastering the art of coaching is crucial, particularly for managers, team leaders, and HR professionals. The ILM Level 3 course equips these professionals with the tools to improve team performance, foster a positive work environment, and enhance individual career progression. It's an investment in skills that yield long-term benefits for both the individual and the organisation.

The Knowledge Academy's 1-day ILM Level 3 Award in Effective Coaching Training is a comprehensive course designed to deliver immediate benefits. Delegates will engage in practical exercises, gaining hands-on experience in coaching techniques. This training not only imparts key skills but also boosts confidence in implementing effective coaching strategies in various organisational settings.

Course Objectives

  • To develop a deep understanding of the principles and practices of effective coaching
  • To enhance communication and interpersonal skills essential for impactful coaching
  • To learn and apply proven coaching methodologies and tools
  • To boost confidence in handling a variety of coaching scenarios and challenges
  • To acquire the ability to foster personal and professional growth through targeted coaching strategies

Upon completing the ILM Level 3 Award in Effective Coaching Training, delegates will have the knowledge and skills to conduct meaningful coaching sessions. They will be prepared to apply these skills in real-world scenarios, effectively contributing to the development and success of individuals and teams within their organisations.

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What's included in this ILM Level 3 Award in Effective Coaching?

  • ILM Level 3 Award in Effective Coaching Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Effective Coaching Certificate
  • Digital Delegate Pack

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ILM Level 3 Award in Effective Coaching Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

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accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (48 hours)

ILM Level 3 Certificate in Principles of Leadership and Management Course Outline

Total Credit Value – 16

Total Guided Learning Hours – 48

Unit 8606-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours- 9

Module 1: Describe a Problem, its Nature, Scope and Impact

  • Problem and Decision

Module 2: Gather and Interpret Information to Solve a Problem

  • Problem Solving Tools and Techniques

Module 3: Evaluate Options to Make a Decision

  • Main Approaches to Problem Solving

Module 4: Plan, Monitor and Review the Implementation and Communication of Decisions

  • The 5 Ws of Communicating Decisions
  • Advantages of Group Decision Making
  • Planning and Monitoring Techniques
  • Stakeholder Mapping

Unit 8606-308: Understanding Leadership

Credit Value – 2

Guided Learning Hours- 6

Module 5: Leadership Styles

  • Leadership
  • Leadership Theories    

Module 6: Leadership Qualities and Review Own Leadership Qualities and Potential

  • Leadership Self-Assessment Using [Leadership Model] and Peer Feedback
  • Strategies to Improve Leadership Behavior Aligned with [Leadership Model]

Unit 8606-341: Leading and Motivating a Team Effectively

Credit Value – 2

Guided Learning Hours- 7

Module 7: Communicate the Organisations Vision and Strategy to the Team

  • Unified Team Purpose in Supporting Organisational Vision
  • Communication and Shared Purpose
  • Assessment of Personal Communication Skills

Module 8: Motivate and Develop the Team

  • Workplace Motivation: Contexts and Applications
  • Motivating Teams: The Key to Effective Leadership
  • Role of a Leader in Team Support and Development

Unit 8606-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours- 7

Module 9: Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management

Module 10: Manage Performance of Individuals in the Team

  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Set Performance Standards for a Team Member
  • Explain How to Measure Performance Against Agreed Standards

Module 11: Value of Feedback in the Workplace

  • What is Feedback?
  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 12: Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Unit 8606-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours- 10

Module 13: Outcomes of Effective Leadership

  • Importance of Performance and Engagement in an Organisation

Module 14: Assess Own Leadership Styles

  • Review Own Leadership Styles by Using a Diagnostic
  • Assess the Effectiveness of Own Leadership Styles

Module 15: Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

  • Evaluating the Impact of Leadership Style Self-Assessment on Personal and Organizational Growth
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style

Module 16: Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

  • Factors that Impact Leadership Effectiveness
  • Assess Leadership Behaviour in Terms of these Factors

Module 17: Develop Own Leadership Style and Effectiveness

  • Action Plan for Developing Own leadership Style and Effectiveness
  • Benefits of Implementing the Action Plan
  • Explain How You will Monitor and Evaluate the Action Plan

Unit 8606-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours- 6

Module 18: Role and Responsibilities of the Team Leader

  • Understand the Role and Responsibilities of the Team Leader

Module 19: Seek Feedback on Their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

  • Seek Feedback on Workplace Performance

Unit 8606-404: Delegating Authority in the Workplace

Credit Value – 3

Guided Learning Hours- 3

Module 20: Benefits of Delegation

  • Benefits of Delegation
  • Explain How Delegation can be Used to Empower Others

Module 21: Effectively in the Workplace

  • Effective Delegation Process
  • Effective Delegation and Work Monitoring

Module 22: Improve Own Ability to Delegate and Empower Others

  • Assessment of Delegation Effectiveness
  • Enhancing Delegation and Empowerment Skills

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Who should attend this ILM Level 3 Certificate in Principles of Leadership and Management Course?

The ILM Level 3 Certificate in Principles of Leadership and Management Course is designed for individuals who want to gain a foundational understanding of Leadership and Management principles. This certificate is particularly beneficial for:

  • Aspiring Team Leaders
  • Emerging Leaders
  • Frontline Employees
  • Junior Supervisors
  • Small Business Owners
  • Team Coordinators

Prerequisites of the ILM Level 3 Certificate in Principles of Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Certificate in Principles of Leadership and Management Training Course.

ILM Level 3 Certificate in Principles of Leadership and Management Course Overview

The ILM Level 3 Certificate in Principles of Leadership and Management offers an essential introduction to key leadership and management principles. In today's dynamic business environment, understanding these principles is crucial for effective team guidance and organisational success. This course provides foundational knowledge, aligning with the latest industry standards and practices.

Mastering ILM Level 3 is vital for current and aspiring managers, team leaders, and professionals seeking to enhance their leadership skills. It's especially beneficial for those aiming to transition into managerial roles, ensuring they are well-equipped with essential management strategies and techniques. The ILM Level 3 Training sets a benchmark for leadership excellence, recognised across various industries.

The Knowledge Academy's 2-day ILM Level 3 Training is a comprehensive course designed to equip delegates with critical management skills. This intensive session focuses on practical applications, empowering delegates to implement effective leadership strategies in their respective roles. With expert guidance, this training ensures a deeper understanding of leadership principles, paving the way for professional growth and certification.

Course Objectives

  • To provide a thorough understanding of fundamental leadership and management principles
  • To develop practical skills essential for effective team management and leadership
  • To enhance decision-making abilities and problem-solving skills in a managerial context
  • To equip delegates with strategies for improving team performance and motivation
  • To prepare delegates for the ILM Level 3 Certification through focused, expert-led training

Upon completion of this course, delegates will possess a solid foundation in leadership and management concepts, as outlined by ILM Level 3. They will be well-prepared to take on managerial roles with confidence and competence.

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What's included in this ILM Level 3 Certificate in Principles of Leadership and Management Course?

  • ILM Level 3 Certificate in Principles of Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Principles of Leadership and Management Certification
  • Digital Delegate Pack

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accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (43 hours)

ILM Level 3 Certificate in Leadership Assessment

ILM Level 3 Certificate in Leadership Course Outline  

Total Credit Value – 14

Total Guided Learning Hours – 43

Unit 8603-300: Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6 

Module 1: Understand Leadership Styles

  • Factors Influencing Leadership Style Choice
  • Impact of Leadership Styles on behaviour

Module 2: Leadership Qualities and Review Own Leadership Qualities and Potential

  • Assess Personal Leadership Behaviours and Potential
  • Enhance Leadership behaviour

Unit 8603-301: Leading and Motivating a Team Effectively

Total Credit Value – 2

Guided Learning Hours – 7

Module 3: Communicate the Organisation's Vision and Strategy to the Team

  • Importance of a Common Purpose
  • Role of Communication in Establishing Purpose
  • Assess Own Communication Skills

Module 4: Motivate and Develop the Tea

  • Motivational Factors in Work Contexts
  • Importance of Leader Motivation
  • Leader’s Role in Team Support and Development

Unit 8603-302: Developing Own Leadership Capability Using Action Learning

Total Credit Value – 10

Guided Learning Hours – 30

Module 5: Role of Action Learning

  • Nature and Benefits of Action Learning
  • Responsibilities in an Action Learning Set

Module 6: Action Learning for Leadership Development

  • Identify Leadership Strengths and Limitations
  • Set Goals for Action Learning
  • Prepare and Implement Action Learning Plans
  • Monitor and Record Action Learning Participation

Module 7: Reviewing Action Learning Effectiveness

  • Review Action Learning Using Feedback
  • Plan Follow-up Actions for Leadership Development          

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Who Should Attend This ILM Level 3 Certificate in Leadership Course?

This Level 3 Certificate in Leadership Course is ideal for individuals aspiring to enhance their leadership capabilities and take on more significant responsibilities within their organisations. It is particularly beneficial for:

  • Emerging Leaders
  • Supervisors
  • Team Leaders
  • Managers
  • Project Coordinators
  • Department Heads
  • Aspiring Managers

Prerequisites of the ILM Level 3 Certificate in Leadership Course

There are no formal prerequisites for this Level 3 Certificate in Leadership Course.

ILM Level 3 Certificate in Leadership Course Overview

Effective leadership is crucial in driving success and fostering a positive work environment across all levels of an organisation. The Level 3 Certificate in Leadership is designed to provide individuals with the essential skills and knowledge required to lead teams effectively and confidently. Whether you're stepping into a leadership role for the first time or seeking to enhance your existing skills, this course offers the practical insights needed to excel.

For professionals such as Managers, Team Leaders, and Supervisors, mastering leadership skills is essential to guiding teams toward achieving organisational goals. The Level 3 Certificate in Leadership Training provides the tools and strategies necessary to inspire and manage people, fostering a culture of success and collaboration. This training is also valuable for those looking to advance to higher levels of management or leadership roles.

This 2-day training offered by The Knowledge Academy equips delegates with hands-on experience and real-world leadership techniques. Through a blend of theoretical knowledge and interactive learning, participants will develop actionable strategies to improve their leadership capabilities. The course is designed to be engaging and practical, ensuring that all critical aspects of leadership are thoroughly covered.

Course Objectives

  • To understand the role and responsibilities of a leader
  • To develop effective communication and team management skills
  • To learn how to plan, execute, and evaluate leadership strategies
  • To apply reflective practice to improve leadership effectiveness
  • To enhance problem-solving and decision-making skills in leadership contexts

Upon completion, delegates will be equipped with the essential skills to excel in leadership roles, driving positive outcomes and leading their teams towards achieving organisational goals.

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What's Included in This ILM Level 3 Certificate in Leadership Course?

  • ILM Level 3 Certificate in Leadership Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Leadership Qualification
  • Comprehensive Digital Delegate Pack

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ILM Level 3 Certificate in Leadership Assessment Information 

  • You will complete one assessment for each unit you study, consisting of practical tasks and written assignments. 
  • You will submit these online, and they will be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (29 hours)

LM Level 3 Award in Effective Mentoring Assessment

ILM Level 3 Award in Effective Mentoring Course Outline

Total Credit Value – 10

Total Guided Learning Hours – 29 

Unit 8586-300: Understanding Good Practice in Mentoring within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Effective mentoring within an organisational context

  • Effective Mentoring Within an Organisational Context
  • Roles and Responsibilities of An Effective Mentor
  • Identify the Skills, Knowledge and Behaviours Required of An Effective Mentor
  • Overcome Potential Barriers to Mentoring

Module 2: Importance of Effective and Ethical Contracting in Mentoring

  • Methods to Initiate a Productive Working Relationship with an Individual
  • Rationale for And Process of Contracting in Mentoring
  • Represents Safe and Ethical Practice in Mentoring

Module 3: Process of Effective Mentoring Within Their Own Workplace

  • Manage a Mentoring Process Using a Recognised Mentoring Model
  • Range of Mentoring Tools or Techniques
  • Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection and Supervision in Mentoring Within Their Own Practice or Other Contexts

  • Purpose of Mentoring Records for Mentor and Mentee
  • Importance of Reflective Practice and Supervision Within A Mentoring Context

Unit 8586-301: Undertaking Mentoring within an Organisational Context

Credit Value – 4

Guided Learning Hours – 12

Module 5: Effective Mentoring within an Organisational Context

  • Purpose of Effective Mentoring within an Organisational Context
  • Roles and Responsibilities of an Effective Mentor
  • Skills, Knowledge, and Behaviours Required of an Effective Mentor
  • Overcome Potential Barriers to Mentoring

Module 6: Importance of Effective and Ethical Contracting in Mentoring

  • Methods to Initiate a Productive Working Relationship with an Individual
  • Rationale for and Process of Contracting in Mentoring
  • Represents Safe and Ethical Practice in Mentoring

Module 7: Process of Effective Mentoring within Their Own Workplace

  • Manage a Mentoring Process Using a Recognised Mentoring Model
  • Mentoring Tools or Techniques That Can Be Used
  • Methods for Monitoring and Reviewing Progress towards Goals

Module 8: Role of Recording, Reflection, and Supervision in Mentoring

  • Purpose of Mentoring Records for Mentor and Mentee
  • Importance of Reflective Practice and Supervision within a Mentoring Context

Unit 8586-303: Reflecting on Mentoring Skills within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 8

Module 9: Review the Effectiveness of Their Mentoring Practice

  • Effectiveness of Their Own Mentoring Practice Based on Evidence
  • Identify Own Strengths and Areas for Improvement

Module 10: Plan for Their Own Development in Mentoring

  • Identify Future Development Opportunities
  • Produce a Relevant Development Plan

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Who should attend this ILM Level 3 Award in Effective Mentoring Course?

 This ILM Level 3 Award in Effective Mentoring Course is ideal for individuals looking to develop their mentoring skills, enhance workplace relationships, and support others' growth, regardless of experience level in mentoring. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Managers
  • HR Specialists
  • Project Coordinators
  • Learning and Development Officers
  • Coaches
  • Supervisors
  • Employee Relations Advisors

Prerequisites of this ILM Level 3 Award in Effective Mentoring Course

There are no formal prerequisites for this course, but it is recommended for individuals who have some experience in leadership or supervisory roles and are looking to develop their mentoring skills further. 

ILM Level 3 Award in Effective Mentoring Course Overview

The ILM Level 3 Award in Effective Mentoring is designed to empower professionals with the skills and knowledge required for effective mentoring. Mentoring is vital in personal and professional development, offering mentees guidance, support, and expertise. This course is particularly relevant in today's dynamic work environment, where fostering growth and development is key to organisational success.

Proficiency in Mentoring is crucial for professionals seeking to enhance their leadership and communication skills. This course is ideal for Team Leaders, Supervisors, Managers, and HR Professionals looking to mentor others effectively. Mastering mentoring techniques can improve team performance, employee engagement, and overall job satisfaction.

This intensive 1-day ILM Level 3 Award in Effective Mentoring Training offered by The Knowledge Academy provides delegates practical insights and strategies for becoming effective mentors. The course covers essential topics such as active listening, providing constructive feedback, and setting achievable goals. Delegates will also learn to build trust and rapport with mentees, ensuring a successful mentoring relationship that fosters growth and development.

Course Objectives

  • To understand the key principles of effective mentoring
  • To develop strong communication and listening skills
  • To learn how to set clear and achievable goals for mentees
  • To provide constructive feedback to mentees
  • To build trust and rapport in a mentoring relationship
  • To identify and overcome common mentoring challenges

After completing the ILM Level 3 Award in Effective Mentoring Course, delegates will receive certification that enhances their professional credibility and demonstrates their commitment to mentoring excellence. This certification is a valuable asset for career progression and leadership roles.

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What's included in this ILM Level 3 Award in Effective Mentoring Course?

  • ILM Level 3 Award in Effective Mentoring Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Award in Effective Mentoring Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 3 Award in Effective Mentoring Assessment Information 

  • You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
  • You will submit these online and they will be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (31 hours)

ILM Level 3 Certificate in Effective Mentoring Assessment

ILM Level 3 Certificate in Effective Mentoring Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 31

Unit 8586-300: Understanding Good Practice in Mentoring within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Effective mentoring within an organisational context

  • Effective Mentoring Within an Organisational Context
  • Roles and Responsibilities of An Effective Mentor
  • Identify the Skills, Knowledge and Behaviours Required of An Effective Mentor
  • Overcome Potential Barriers to Mentoring

Module 2: Importance of Effective and Ethical Contracting in Mentoring

  • Methods to Initiate a Productive Working Relationship with an Individual
  • Rationale for And Process of Contracting in Mentoring
  • Represents Safe and Ethical Practice in Mentoring

Module 3: Process of Effective Mentoring Within Their Own Workplace

  • Manage a Mentoring Process Using a Recognised Mentoring Model
  • Range of Mentoring Tools or Techniques
  • Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection and Supervision in Mentoring Within Their Own Practice or Other Contexts

  • Purpose of Mentoring Records for Mentor and Mentee
  • Importance of Reflective Practice and Supervision Within A Mentoring Context

Unit 8586-302: Undertaking an Extended Period of Mentoring within an Organisational Context

Credit Value – 7

Guided Learning Hours – 14 

Module 5: Planning and Organising Mentoring Sessions

  • Develop a 12-Hour Mentoring Plan
  • Set Relevant Topics, Goals, and Outcomes
  • Establish a Confidential Agreement with Stakeholders

Module 6: Conducting Effective Mentoring

  • Apply Assessment Tools for Effective Mentoring
  • Utilise a Recognised Mentoring Model
  • Demonstrate Effective Mentor Skills and Techniques
  • Maintain Comprehensive Records of the Mentoring Journey

Module 7: Reviewing Mentoring Practice

  • Reflect on Sessions for Continuous Development
  • Collect Feedback to Assess Mentoring Effectiveness
  • Evaluate Communication Skills in Mentoring
  • Document Supervision Outcomes to Enhance Practice

Unit 8586-303: Reflecting on Mentoring Skills within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 8

Module 8: Review the Effectiveness of Their Mentoring Practice

  • Effectiveness of Their Own Mentoring Practice Based on Evidence
  • Identify Own Strengths and Areas for Improvement

Module 9: Plan for Their Own Development in Mentoring

  • Identify Future Development Opportunities
  • Produce a Relevant Development Plan

Show moredown

Who should attend this ILM Level 3 Certificate in Effective Mentoring Course?

This ILM Level 3 Certificate in Effective Mentoring Course is ideal for individuals seeking to develop their Mentoring skills, enhance workplace relationships, and support the professional growth of others within various organisational settings. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Managers
  • HR Specialists
  • Project Coordinators
  • Learning and Development Officers
  • Coaches
  • Supervisors
  • Employee Relations Advisors

Prerequisites of this ILM Level 3 Certificate in Effective Mentoring Course

There are no formal prerequisites for this course. However, it is beneficial if delegates have some experience in a supervisory or managerial role where Mentoring could be applied.

ILM Level 3 Certificate in Effective Mentoring Course Overview

Mentoring is critical in professional development, guiding individuals toward their goals and enhancing organisational performance. The ILM Level 3 Certificate in Effective Mentoring provides a comprehensive introduction to Mentoring, focusing on key principles, techniques, and best practices. This course is designed to equip delegates with the skills necessary to effectively mentor others and foster growth and success within their teams.

Proficiency in Mentoring is essential for professionals looking to support the development of others, particularly those in leadership or management roles. Mastering Mentoring techniques helps in personal growth and contributes to organisational success by cultivating a more skilled and motivated workforce. HR Professionals, Managers, and Team Leaders should aim to excel in Mentoring to maximise their impact.

This 2-days training offered by The Knowledge Academy will empower delegates with practical tools and techniques to become effective mentors. Through interactive sessions, delegates will learn how to build strong Mentoring relationships, set clear objectives, and guide mentees toward achieving their goals. The course will provide real-world examples and hands-on exercises to ensure delegates leave with actionable insights.

Course Objectives

  • To understand the key principles of Mentoring
  • To develop effective communication and listening skills
  • To learn how to set achievable goals for Mentoring relationships
  • To explore strategies for overcoming common Mentoring challenges
  • To build trust and rapport with mentees
  • To evaluate and monitor mentee progress effectively

Upon completing this course, delegates will receive a certification, demonstrating their ability to mentor effectively. This credential will boost their confidence and enhance their professional standing within their organisations.

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What's included in this ILM Level 3 Certificate in Effective Mentoring Course?

  • ILM Level 3 Certificate in Effective Mentoring Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Effective Mentoring Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 3 Certificate in Effective Mentoring Assessment Information 

  • You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
  • You will submit these online and they will be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (40 hours)

ILM Level 3 Certificate in Effective Coaching and Mentoring Assessment

ILM Level 3 Certificate in Coaching and Mentoring Training Course Outline

Total Credit Value – 16

Guided Learning Hours – 35

Unit 8578-300: Understanding Good Practice in Workplace Coaching

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Understand Effective Coaching Within an Organisational Context

  • Describe the Purpose of Effective Coaching Within an Organisational Context
  • Explain the Role and Responsibilities of an Effective Coach
  • Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
  • Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Coaching
  • Describe what Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

  • Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
  • Using TGROW Model to Solve Problems
  • Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

  • Explain the Purpose of Coaching Records for Coach and Coached
  • Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8578-301: Understanding Good Practice in Workplace Mentoring

Credit Value – 3 

Guided Learning Hours – 9 

Module 5: Understand Effective Mentoring Within an Organisational Context

  • Describe the Purpose of Effective Mentoring Within an Organisational Context
  • Explain the Roles and Responsibilities of an Effective Mentor
  • Identify the Skills, Knowledge and Behaviours Required of an Effective Mentor
  • Identify How to Overcome Potential Barriers to Mentoring
  • Module 6: Understand the Importance of Effective and Ethical Contracting in Mentoring
  • Identify Methods to Initiate a Productive Working Relationship with an Individual
  • Explain the Rationale for and Process of Contracting in Mentoring
  • Describe What Represents Safe and Ethical Practice in Mentoring?

Module 6: Understand the Process of Effective Mentoring Within their Own Workplace

  • Explain how to Manage a Mentoring Process Using a GROW, ACHIEVE, TELL/SHOW/DO Model
  • Describe a Range of Mentoring Tools or Techniques that can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Mentoring Process
  • Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 7: Role of Recording, Reflection, and Supervision in Mentoring Within their Own Practice or other Contexts

  • Mentoring Records
  • Importance of Reflective Practice
  • Supervision Within a Mentoring Context

Unit 8578-302: Undertaking an Extended Period of Coaching in the Workplace

Credit Value – 3 

Guided Learning Hours – 9 

Module 8: Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

  • Produce a Plan for Effective Coaching to Take Place for 12 hours
  • Goals and/or Outcomes Relevant to the Context of Individual(s) Being Coached
  • Agree an Appropriate and Confidential Contract with Individual(s) and other Stakeholders

Module 9: Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

  • Coaching Assessment Tools
  • Grow Model of Coaching and Modelling
  • Knowledge Skills and Behaviour of an Effective Coach
  • How do you record a coaching session?

Module 10: Gather Evidence of Ongoing Review of their Own Coaching Practice

  • Reflect on Each Session and Identify Key Learning to Support Continuous Professional Development
  • Gather Ongoing Feedback on Effectiveness of their Coaching for Each Session and Show Evidence of this
  • Review and Evidence Own Ability to Use Effective Communication Skills, Including Questioning, Listening and Giving Feedback to Facilitate Coaching Practice
  • Summarise the Outcomes of Ongoing Supervision for a Minimum of 2 Sessions of Effective Coaching to Improve Practice

Unit 8578-303: Reflecting on Workplace Coaching Skills

Credit Value – 3 

Guided Learning Hours – 8

Module 11: Be Able to Review the Effectiveness of Their Coaching Practice

  • Examine the Effectiveness of Their Own Coaching Practice
  • Identify Own Strengths and Areas for Improvement

Module 12: Be Able to Plan for Their Own Development in Coaching

  • Review Own Coaching Ability to Identify Future Development Plan
  • Produce a Relevant Development Plan

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Who should attend this ILM Level 3 Certificate in Effective Coaching and Mentoring Course? 

This ILM Level 3 Certificate in Effective Coaching and Mentoring Course is ideal for those seeking to develop coaching and mentoring skills, enhance team performance, and support professional growth within their organisation. This course can be beneficial for a wide range of professionals, including: 

  • Team Leaders 
  • Supervisors 
  • Project Managers 
  • HR Professionals 
  • Learning and Development Coordinators 
  • Department Heads 
  • Employee Relations Specialists 
  • Organisational Development Officers 

Prerequisites of this ILM Level 3 Certificate in Effective Coaching and Mentoring Course 

There are no formal prerequisites for this course. However, it is beneficial if delegates have some experience in a supervisory or managerial role where mentoring could be applied.   

ILM Level 3 Certificate in Effective Coaching and Mentoring Course Overview

The ILM Level 3 Certificate in Effective Coaching and Mentoring is designed to provide delegates with a solid foundation in coaching and mentoring practices. This course is relevant for those looking to enhance their leadership capabilities, develop essential coaching skills, and drive positive organisational changes. Whether you're an aspiring leader or a seasoned professional, this certification will empower you to support others' growth and success.

Proficiency in Coaching and Mentoring is critical as it enhances communication, fosters development, and drives performance. This course is ideal for Managers, Team Leaders, and HR Professionals aiming to cultivate a coaching culture within their teams. Mastering these skills will enable you to effectively guide and mentor colleagues, helping them reach their full potential.

This 2-days training offered by The Knowledge Academy equips delegates with practical tools and techniques for applying coaching and mentoring principles in real-world scenarios. Through interactive sessions and expert guidance, delegates will gain the confidence to implement effective coaching strategies and create a supportive mentoring environment within their organisations.

Course Objectives

  • To understand the role and responsibilities of an effective coach or mentor
  • To develop essential coaching and mentoring skills
  • To create a conducive environment for practical coaching sessions
  • To establish clear goals and objectives for coaching and mentoring
  • To utilise active listening and questioning techniques
  • To provide constructive feedback to mentees

Upon completing the course, delegates will receive an ILM Level 3 Certificate, affirming their proficiency in coaching and mentoring and enabling them to apply these skills to foster growth and development within their organisations.

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What's included in this ILM Level 3 Certificate in Effective Coaching and Mentoring Course? 

  • ILM Level 3 Certificate in Effective Coaching Assessment 
  • ILM Level 3 Certificate in Effective Mentoring Assessment 
  • World-Class Training Sessions from Experienced Instructors 
  • ILM Level 3 Certificate in Effective Coaching Certificate 
  • ILM Level 3 Certificate in Effective Mentoring Certificate  
  • Digital Delegate Pack 

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ILM Level 3 Certificate in Effective Coaching and Mentoring Assessment Information 

  • You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
  • You will submit these online and they will be marked by your ILM tutor. 

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ILM Level 3 FAQs

ILM stands for the Institute of Leadership and Management, an organisation offering qualifications and training in leadership, management, and coaching to help individuals and businesses improve leadership skills and performance.
The ILM Level 3 Course is a leadership and management qualification designed to equip aspiring or newly appointed managers with essential skills. It focuses on developing practical abilities in leadership, team management, communication, and decision-making, preparing individuals for managerial responsibilities.
ILM Level 3 Training Courses cover topics such as leadership styles, team dynamics, managing performance, communication skills, and problem-solving, equipping learners with practical knowledge for managing teams effectively.
With an ILM Level 3 Certification, you can advance into roles such as Team Leader, Supervisor, or Middle Manager. It enables you to lead teams effectively, manage resources, improve organisational performance, and can pave the way for further professional development or higher management qualifications.
Yes, pursuing ILM Level 3 is a good career choice, especially for those seeking to enter management or leadership roles. It enhances your leadership skills, improves employability, and provides a solid foundation for career progression in management.
Yes, ILM Level 3 Certifications are internationally recognised, making it a valuable qualification for individuals looking to enhance their leadership skills and pursue management roles globally.
Yes, ILM Level 3 is worth it as it provides essential management skills, improves leadership abilities, and increases your employability. It is particularly valuable for those aiming to transition into supervisory or junior management roles.
Yes, ILM Level 3 is in demand as organisations across industries seek qualified professionals with strong leadership and management skills to lead teams and improve operational efficiency.
ILM Level 3 is valuable across various industries, including business, finance, healthcare, retail, manufacturing, education, and public services. Any sector that requires effective team leadership, management of staff, and organisational development can benefit from professionals with ILM Level 3 qualifications.
Professionals in Germany with the ILM Level 3 Certification can expect an average salary ranging from £25,000 to £35,000 annually, depending on the role, industry, and level of experience.
No specific formal qualifications are required for ILM Level 3, but it's ideal for those with some experience in a supervisory role or those aspiring to move into management positions.
Preparation for ILM Level 3 involves registering for The Knowledge Academy’s accredited ILM Level 3 Courses, studying leadership and management topics, and engaging in practical exercises to develop the skills required for the certification.
Yes, The Knowledge Academy offers flexible online learning options, allowing you to complete the course at your own pace and from any location, making it convenient for working professionals.
The courses on ILM Level 3 provide numerous benefits, including improved leadership and management skills, increased confidence in managing teams, enhanced career prospects, and the attainment of a recognised qualification. It also equips you with practical tools for effective decision-making and team development.
After completing ILM Level 3 Training, career opportunities include roles such as Team Leader, Supervisor, or Middle Manager. It can also enhance prospects for more senior positions by demonstrating leadership competence and providing a recognised qualification in management.
This course is ideal for Aspiring Managers, Team Leaders, and Supervisors who are looking to develop their leadership and management skills. It’s also suitable for those who want to formalise their experience with a recognised qualification.
Yes, The Knowledge Academy’s ILM Level 3 Courses are accredited courses, recognised by the Institute of Leadership and Management, ensuring the qualification meets high industry standards.
The prerequisites for the ILM Level 3 Training are based on the course specifications and the target group of professionals it serves. Check the respective course page of the course that you are planning to take to know about its prerequisites.
To register for the course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.
In the ILM Level 3 Course, you will learn key leadership and management skills, such as motivating and developing teams, effective communication, managing performance, resolving conflicts, and making informed decisions. The course also enhances your ability to lead confidently.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
ILM Level 3 Training covers essential leadership and management skills, including understanding leadership styles, managing teams effectively, enhancing communication, improving performance management, and developing strategies for problem-solving and decision-making. It focuses on practical skills for emerging leaders.
These courses take up to 1-5 days to complete during which delegates participate in intensive learning sessions that cover various course topics. For specific information regarding dates and prices, please refer to our course pages.
Yes. The Knowledge Academy offers 24/7 support for delegates before, during, and after these ILM Level 3 Training Courses. Should you encounter any difficulties accessing the course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
Yes, upon successful completion of the course and assessments, you will receive an accredited ILM Level 3 Certification, which validates your management and leadership skills. What is the process to get an ILM Level 3 Certificate? To obtain the ILM Certificate, you must complete the required coursework, participate in assessments (such as assignments or projects), and pass the evaluation by the ILM-approved training provider.
ILM Level 3 assessments include assignments, written reports, and practical projects based on real-world scenarios to test your understanding and application of management concepts.
The time duration for completing the ILM Level 3 assessments varies depending on the specific task but usually ranges from a few weeks to a few months, depending on the project scope and course structure.
The Knowledge Academy offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This ILM Level 3 Training provides a comprehensive learning experience, preparing you for the exam and practical application in your career.
Please see our ILM Level 3 courses available in Germany
The Knowledge Academy is the Leading global training provider for ILM Level 3.
The training fees for ILM Level 3 in Germany starts from €3495
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