Course information

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Introduction and Key Concepts

  • Direct, Plan, and Improve
  • Scope of Control
  • Direction
    • Mechanisms for Direction
    • Policies
    • Guidelines
    • Risks
    • Controls
  • Planning
    • Strategy and Strategic Planning
    • Tactics and Tactical Planning
    • Operations and Operational Planning
    • Methods
  • Improvement
    • The Role of Measuring and Reporting.
    • Operating Model
    • Operating Model – The ITIL Service Value Chain
    • Mapping Operating Models
    • Applying the Guiding Principles
  • Value, Outcomes, Costs, and Risks in DPI

Module 2: Strategy and Direction

  • Cascading Objectives
  • Cascading Requirements
  • Defining the Structures and Methods Used to Direct Behaviours and Make Decisions
  • Governance Structures Used for Decisions-making
  • Key Governance Structures and their Roles
  • Governance Structures Used for Decisions-making
  • Governance and the Service Provider
  • Placing Decision-making at the Right Level
  • Impacts of Governance on DPI
  • Role of Risk Management in DPI
  • Role of Risk and Risk Management in Planning and Improvement
  • Portfolio Management
  • Building, Communicating, and Advocating
  • A Simple Business Case Structure
  • Effective Policies
  • Effective Controls
  • Effective Guidelines

Module 3: Assessment and Planning

  • Basics of Assessment
  • Effective Assessment
  • Types of Assessment
  • Assessment Objectives
  • Collection of Current State Data or Other Evidence
  • Choosing an Assessment Method
  • Assessment Methods and their Outputs
  • Gap Analysis
  • SWOT Analysis
  • Change Readiness Assessment
  • Customer/User Satisfaction Analysis
  • SLA Achievement Analysis
  • Benchmarking
  • Maturity Assessments
  • Defining Assessment Objectives and Criteria

Module 4: Introduction to Value Stream Mapping

  • Introduction to Value Stream Mapping
  • Lean
  • Avoiding Local Optimisation
  • Value of Value Stream Mapping
  • Developing a Value Stream Map
  • Types of Waste
  • Muda Subcategories
  • Developing a Value Stream Map
  • Increasing the Detail in Value Stream Maps
  • Typical Mistakes in Value Stream Mapping

Module 5: Measuring and Reporting

  • Basics of Measuring and Reporting
  • Developing a Value Stream Map
  • Defining and Using Measurements and Reporting
  • Reasons for Measuring
  • Types of Measurements
  • Measurement Cascades and Hierarchies
  • Planning and Evaluation Model
  • Balanced Scorecard
  • IT Component-to-Scorecard Hierarchy: Metric Tree
  • Organisational Improvement Cascade
  • Success Factors and KPIs
  • Leveraging SMART
  • KPIs Influence Behaviour

Module 6: Measurement and the Four Dimensions

  • Measurement of Organisation and People
  • Measurement of Information and Technology
  • Measurement of Partners and Suppliers
  • Measurement of Value Streams and Processes
  • Lagging and Leading Indicators
  • Process Metrics
  • Flow Efficiency

Module 7: Continual Improvement

  • Creating a Continual Improvement Culture
  • Continual Improvement of the Service Value Chain and Practices
  • Continual Improvement in Organisations
  • Continual Improvement Model
  • What is the Vision?
  • Visions for Planned Improvements
  • Where are we now?
  • Assessments
  • Where Do We Want to be?
  • Prioritising and Scoping Outcomes
  • Making the Business Case and Reaching an Agreement
  • Creating an Action Plan
  • Working Iteratively
  • Conducting an Improvement Review
  • Identifying Additional Improvement Opportunities
  • Using Measurement and Reporting in Continual Improvement

Module 8: Communication and Organisational Change Management (OCM)

  • Communication Principles
  • Communication is a Two-Way Process
  • Method of Communication
  • Message is in the Medium
  • Defining and Establishing Feedback Channels
  • Identifying and Communicating with Stakeholders
  • Stakeholder Mapping

Module 9: Basic of Organisational Change Management (OCM)

  • Basics of OCM
  • Essentials for Successful Improvement
  • OCM Throughout Direction, Planning, and Improvement
  • OCM and Direction
  • OCM and Planning
  • OCM and Improvement
  • OCM Throughout the Service Value Chain
  • Feedback and Metrics
  • Actions

Module 10: Developing a Service Value System

  • Adopting the Guiding Principles
  • Centre of Excellence for Service Management
  • Dimensions of Service Management in the SVS
  • Establish Effective Interfaces Across the Value Chain
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Focus on Value Streams
  • Relationship Between Value Streams and Practices
  • Designing a Workflow
  • Considerations for Efficient Design
  • Theory of Constraints
  • Kanban Technique for Managing Work

 

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Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced-level ITIL® Certification Course ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organisational transformation, and continuously improves businesses.

IT Managers, IT Directors, Service Managers, and anyone involved in IT service management and strategic planning should prioritise participating in the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course. This ITIL Course is essential for individuals seeking to enhance their strategic capabilities, align IT services with business objectives, and drive organisational success through effective service management practices.

This 2-day ITIL Certification Course covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Participants will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change.

Course Objectives

  • To understand the key concepts and principles of strategic planning and improvement in IT service management
  • To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
  • To develop skills in developing and implementing IT service improvement plans and initiatives
  • To explore performance management, risk management, and measurement techniques for driving continual improvement
  • To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
  • To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

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What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
  • Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Berlin venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Berlin is the largest and the capital city of Germany. It is located in the East of the country and has an estimated population of about 3.5 million people living and working in the city. The Berlin educational system is compulsory for children and is administered by the German state. The education system in Berlin is divided into four levels: Kindergarten, Primary Education, Secondary Education, and Higher Education. There are over 800 schools in this city with over 340,000 children attending them. The Primary school is a 6 year programme for children. Berlin also has a special school with a bilingual school program implanted in the "Europaschule" where children are able to learn German as well as a foreign language; it start in Primary level and continues to High School.

Children who finish this can go onto College of either Gymnasium, which is a college preparatory school, or Sekundarschule, which is a comprehensive school, for an additional 6 years. The Französisches Gymnasium Berlin, was established in 1689 and teaches Huguenot children refugees in German or French. The John F. Kennedy School, based in Zehlendorf, is a bilingual German–American public school teaches children of diplomats as well as children from the English-speaking community. Berlin also offers four school that teach Latin and Classical Greek language, they are: Steglitzer Gymnasium in Steglitz and Goethe-Gymnasium which are both state school in Wilmersdorf, Protestant, an Evangelisches Gymnasium zum Grauen Kloster, and finally Jesuit, a Canisius-Kolleg based in the Tiergarten "Embassy Quarter".

Berlin also includes four universities and more than 25 professional, technical and private colleges, Hochschulen or Fachhochschulen, when students wish to further their education. There are approximately 130,000 students attend these universities and colleges. The Freie Universität Berlin (Free University of Berlin, FU Berlin) has about 34,000 attending students, the Technische Universität Berlin (TU Berlin) with about 30,000 attending students, and The Universität der Künste (UdK) has about 4,000 students; the  Berlin School of Economics and Law also has about 9,000 students enrolled.

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Address

Friedrichstraße 191,

10117 Berlin,

Germany

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Berlin. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Berlin, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Berlin. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Berlin sessions.

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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What our customers are saying

ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Berlin FAQs

ITIL® 4 Strategist: Direct, Plan and Improve Training is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 Strategist 4 principles to the strategic direction, planning, and improvement of IT services.
For anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services.
There are no formal prerequisites to attend this ITIL DPI Course.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
ITIL Courses and ITIL 4 Courses differ in scope, approach, and alignment with modern IT practices.
We can provide support via phone & email prior to attending, during and after the course.
This course offered by The Knowledge Academy spans 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
The Knowledge Academy in Berlin stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this training.
The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Trainingin Berlin starts from €2295
The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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