Course information

Microsoft Dynamics 365 Commerce Functional Consultant MB340 Course Outline

Module 1: Configure Dynamics 365 Commerce Headquarters

  • Configure Prerequisites and Commerce Parameters

    • Create Employee and Customer Address Books
    • Configure and Manage Retail Workers
    • Assign Address Books to Customers, Channels, and Workers
    • Create Email Templates and Email Notification Profiles
    • Configure Organisational Hierarchies and Hierarchy Purposes
    • Configure Commerce Shared Parameters
    • Configure Company-Specific Commerce Parameters
  • Describe and Configure Additional Functionality
    • Create and Configure Channel and Sales Order Attributes
    • Configure Commissions and Sales Representatives
    • Configure Payment Methods and Card Types
    • Configure and Manage Gift Cards
    • Describe Omni-Channel Capabilities Including Payments, Orders, and Returns
    • Configure Data Distribution
    • Create Info Codes, Sub-Codes, and Info Code Groups
    • Describe Dynamics 365 Fraud Protection Purchase Protection, Loss Prevention, and Account Protection
  • Manage Statements
    • Describe Advantages of Using Trickle Feed-Based Posting
    • Validate Retail Transactions by Using the Transaction Consistency Checker
    • Configure and Manage Retail Statement Calculations and Posting
    • Troubleshoot Statement Posting Issues
  • Configure Distributed Order Management (DOM)
    • configure Fulfilment Profiles
    • Configure Cost Components Including Shipping, Handling, and Packaging Costs
    • Configure Management Rules and Parameters
    • Monitor Fulfilment Plans and Order Exceptions
  • Configure Order Fulfilment
    • Configure Modes of Delivery Including Shipments, Pick Up, and Carry Out
    • Configure Curbside Customer Order Pickup
    • Configure Charge Codes, Charge Groups, and Automatic Charges
    • Configure and Assign Order Fulfilment Groups

Module 2: Configure Products, Prices, Discounts, Loyalty, and Affiliations

  • Configure Products and Merchandising
    • Configure Product Category Hierarchies
    • Configure Product Attributes and Attribute Groups
    • Configure Assortments and Product Catalogues
    • Manage Product Labels and Shelf Labels
    • Describe Uses Cases for Recommendation Types Including Product, Personalised, Shop Similar Looks, and Shop Similar Descriptions Recommendations
    • Configure Recommendations
    • Configure Warranty Settings
    • Configure Inventory Buffers and Inventory Levels
    • Configure Products and Variants Including Configuring Barcodes
  • Manage Pricing
    • Design and Create Price Groups
    • Configure Pricing Priorities
    • Configure Product Pricing Including Smart Rounding
    • Configure Catalogues Pricing
    • Configure Affiliation Pricing
    • Configure Category Pricing Rules
  • Manage Discounts and Promotions
    • Configure Discount Parameters
    • Configure Channel or Customer-Specific Discounts
    • Configure Quantity, Shipping, Tender-Based, and Threshold-Based Discounts
    • Configure Discount Concurrency Rules
    • Manage Coupons
  • Manage Customers, Loyalty, and Affiliations
    • Configure Client Books
    • Configure Customer Attributes
    • Configure Customer Affiliations
    • Configure Loyalty Programmes, Loyalty Schemes, and Reward Points
    • Manage Loyalty Tier Calculations and Processing

Module 3: Manage Point of Sale (POS) in Dynamics 365 Commerce

  • Configure Retail Stores
    • Create a Retail Store
    • Configure POS Registers and Devices
    • Configure Retail Profiles
    • Configure Sales Tax Overrides
    • Configure Task Management Lists and Parameters
    • Define Cash Management Processes
    • Define Shifts and Shift Management Processes
    • Configure Channel Return Policies
    • Describe Offline Capabilities and Limitations
  • Manage Store Inventory
    • Configure Availability Calculations for Products
    • Manage Inbound and Outbound Inventory Operations
    • Process Customer Pick-Up and Shipment Orders
    • manage Inventory Processes, Including Stock Counts
    • Look Up Product Inventory
    • Process Serialised Items
  • Perform POS Operations
    • Perform Sales and Order Processes
    • Perform End of Day Processes
    • Reconcile Store Cash
    • Monitor Store Productivity by Using Task Management and Reporting Features

Module 4: Configure and Manage Dynamics 365 Commerce Call Centres

  • Configure Call Centres
    • create a Call Center
    • Configure and Publish Product Catalogues
    • Create Product Catalogue Scripts
    • Configure Fraud Conditions, Rules, and Variables to Trigger Order Holds
    • Configure Fraud Alerts
  • Configure Continuity Orders and Instalment Billing
    • Set Up Continuity Programs and Parameters
    • Configure Continuity Order Batch Jobs
    • Manage Continuity Child Orders
  • Manage Call Centres
    • Create, Modify, and Process Sales Orders
    • Process Call Centre Payments
    • Manage Order Holds
    • Create Return Merchandise Authorisations (RMAS)
    • Process Returns, Exchanges, and Replacements

Module 5: Manage E-Commerce

  • Configure an E-Commerce Channel
    • Create an Online Store
    • Configure an E-Commerce Site
    • Configure Channel Assignments for an e-Commerce Site
    • Configure Ratings and Reviews
  • Manage E-Commerce Content
    • Configure URLs and Aliases
    • Configure Product Detail Pages and Category Pages
    • Manage Site Themes, Page Fragments, Templates, Layouts, and Pages
    • Upload and Manage Digital Assets Including Videos and Images
    • Set Focal Points and Attribute Values for Media Assets
    • Configure publish groups
  • Operate an E-Commerce Channel
    • Create E-Commerce Orders
    • Synchronise E-Commerce Orders
    • Moderate Ratings and Reviews
  • Configure Business-To-Business (B2B) E-Commerce
    • Describe Differences Between B2B and Business-To-Consumer (B2C) Solutions
    • Describe Use Cases for Organisational Modelling Hierarchies
    • Manage Business Partners and Business Partner, Users
    • Configure Product Quantity Limits

Show moredowndown

Who should attend this Microsoft Dynamics 365 Commerce Functional Consultant MB340 Course?

The Microsoft Dynamics 365 Commerce Functional Consultant MB340 course is designed for professionals who want to specialise in implementing and configuring Dynamics 365 Commerce solutions for businesses. This course will benefit the following professionals:

  • Dynamics 365 Commerce Functional Consultants
  • Business Analysts
  • Retail Operations Managers
  • E-commerce Managers
  • Solution Architects
  • Retail IT Professionals

Prerequisites of the Microsoft Dynamics 365 Commerce Functional Consultant MB340 Course

There are no formal prerequisites to attend the Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training Course. However, a strong understanding of unified commerce business operation will be beneficial.

Microsoft Dynamics 365 Commerce Functional Consultant MB340 Course Overview

Dynamic 365 Functional Consultant is responsible for engaging with subject matter experts and stakeholders, performing discovery, capturing requirements, translating requirements, and confirming the applications and solutions. Microsoft Dynamics 365 Commerce Functional Consultant configure Dynamics 365 Commerce headquarters, manage e-commerce, manage Point of Sale (POS), and configure prices, products, loyalty, affiliations, and discounts. Studying Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training course is helpful for learners to configure, deploy, and maintain Dynamics 365 Commerce. It will help organisations to manage and configure commerce call centres. This training will help learners expand their skills and undertake a variety of tremendous job opportunities in various international companies.

This 5-day Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training Course covers all necessary concepts to help delegates become thoroughly familiar with the dynamics 365 commerce functional consultant. During this training, they will learn about how to configure organisational hierarchies and hierarchy purposes. They will also learn about how to configure and manage gift cards, configure and assign order fulfilment groups, configure data distribution, configure warranty settings, configure category pricing rules, configure channel return policies, and more. Our highly professional trainer with years of experience in teaching Microsoft courses will conduct this training course and will help you get a complete understanding of Microsoft dynamics 365 commerce.

This training will cover various essential topics, such as:     

  • To create email templates and email notification profiles
  • To configure payment methods and card types
  • To troubleshoot statement posting issues
  • To configure management rules and parameters
  • To configure continuity order batch jobs
  • To manage business partners and business partners, users

After attending the Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training Course, delegates will be able to create and configure channel and sales order attributes. They will also be able to validate retail transactions by using the transaction consistency checker.

Show moredowndown

What’s included in this Microsoft Dynamics 365 Commerce Functional Consultant MB340 Course?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Berlin venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Berlin is the largest and the capital city of Germany. It is located in the East of the country and has an estimated population of about 3.5 million people living and working in the city. The Berlin educational system is compulsory for children and is administered by the German state. The education system in Berlin is divided into four levels: Kindergarten, Primary Education, Secondary Education, and Higher Education. There are over 800 schools in this city with over 340,000 children attending them. The Primary school is a 6 year programme for children. Berlin also has a special school with a bilingual school program implanted in the "Europaschule" where children are able to learn German as well as a foreign language; it start in Primary level and continues to High School.

Children who finish this can go onto College of either Gymnasium, which is a college preparatory school, or Sekundarschule, which is a comprehensive school, for an additional 6 years. The Französisches Gymnasium Berlin, was established in 1689 and teaches Huguenot children refugees in German or French. The John F. Kennedy School, based in Zehlendorf, is a bilingual German–American public school teaches children of diplomats as well as children from the English-speaking community. Berlin also offers four school that teach Latin and Classical Greek language, they are: Steglitzer Gymnasium in Steglitz and Goethe-Gymnasium which are both state school in Wilmersdorf, Protestant, an Evangelisches Gymnasium zum Grauen Kloster, and finally Jesuit, a Canisius-Kolleg based in the Tiergarten "Embassy Quarter".

Berlin also includes four universities and more than 25 professional, technical and private colleges, Hochschulen or Fachhochschulen, when students wish to further their education. There are approximately 130,000 students attend these universities and colleges. The Freie Universität Berlin (Free University of Berlin, FU Berlin) has about 34,000 attending students, the Technische Universität Berlin (TU Berlin) with about 30,000 attending students, and The Universität der Künste (UdK) has about 4,000 students; the  Berlin School of Economics and Law also has about 9,000 students enrolled.

Show moredown

Address

Friedrichstraße 191,

10117 Berlin,

Germany

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340 | Dynamics Training in Berlin. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340 | Dynamics Training in Berlin, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340 | Dynamics Training in Berlin. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340 | Dynamics Training in Berlin sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340 | Dynamics Training in Berlin FAQs

Dynamics 365 commerce allows in building brand loyalty through tailored customer engagements, increasing revenue through enhanced employee productivity, optimising operations to minimise costs, and driving supply chain efficacies, resulting in superior business outcomes.
There are no formal prerequisites to attend this Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training course. However, a strong understanding of unified commerce business operation will be beneficial.
This Microsoft Dynamics 365 Commerce Functional Consultant MB340 Training course is ideal for anyone who wants to learn how to design, configure, and manage Dynamics 365 Commerce.
It provides an Omni-enabled headless commerce engine, interconnected business processes, unified data, powered by AI and analytics, etc., are the benefits of Dynamics 365 Commerce architecture.
Quickly start your online business, the store is always open, can sell to anyone, anywhere, save time, money, and resources, can sell as many products, easy online payment and shipping, built-in marketing tools, etc., are the benefits of e-commerce software.
Omnichannel, flexibility, efficiency, value, intelligence, security, integration, support, ease of use, innovation, etc., are the main reasons to implement Dynamics 365 Commerce.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340in Berlin starts from €3795
The Knowledge Academy is the Leading global training provider for Retired : Microsoft Dynamics 365 Commerce Functional Consultant MB340.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

Microsoft Dynamics 365 Training

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Microsoft Dynamics 365 Training?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +49 8000101090 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
Christmas SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.