Telephone Sales Training Course in Munich

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Telephone Sales Training

Munich

Acquire skills to handle customers via telephone
Learn how to build trust with callers
Learn how to to maximise telephone sales opportunities

Dates & Prices Dates & Prices

Course information

Telephone Sales Training Course Outline

Module 1: Introduction to Telephone Sales

Telesales
Glossary of Sales Terminology
Knowledge and Attitude
Converting Enquiries into Sales

Module 2: Incoming Calls

Introduction
Types of Incoming Calls
Preparation of Incoming Calls

Module 3: Finding the MAN

Trying to Sell to?

Module 4: Sales Cycle

What is the Sales Cycle?
Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

Introduction to Feature
What is the Products Advantage?
Express the Feature
Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

Hypothetical and Leading
Reflective
Specific or Probing and Closed or Open

Module 8: Situation Questions

Problem Questions
Explicit Needs
Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

Closing Techniques and Reasons for Low Feedback
Alternative, Assumptive, and Summary Close

Module 10: Objection Handling

Listen and Specify
Question and Answer
Confirm and Close

Module 11: More Techniques for Handling Objections

Feel, Felt, and Found
Agreement
Your Right

Module 12: Hidden Objections

Confidence
Defensiveness

Module 13: Managing Sales Time

Tips to make the Sales Time

Who should attend this Telephone Sales Training Course?

Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:

Tele-sales Representatives
Inside Sales Representatives
Call Centre Agents
Business Development Executives
Customer Service Representatives
Marketing and Advertising Professionals
Sales Managers

Prerequisites of the Telephone Sales Training Course

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Course Overview

Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telesales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
To increase delegates' confidence and motivation to sell over the phone
To prepare delegates for success in a Telesales role
To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.

What’s included in this Telephone Training Course?

World-Class Training Sessions from Experienced Instructors
Telephone Certificate
Digital Delegate Pack

Why choose us

Our Munich venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Munich is the largest and capital city of the German state Bavaria. It has an estimated population of about 1.5 million inhabitants; making Munich the third largest city in Germany, after Berlin and Hamburg. The educational system in Munich is also run by the German state and is compulsory for children to attend school up to the age of 18; and offers many public and private schools for children. The school system and is divided into four levels: Kindergarten Education is for children aged from three to 6, Elementary Education (Grundschule) is from Grade 1 to Grade 4, After Elementary School, children can go onto one of the three types of schools, Hauptschule, Realschule or Gymnasium, depending on their academic ability, academic achievement, self-confidence, the ability to work independently, and student’s family wishes; These Secondary education are form Grades 5 to 9 or 10 and is compulsory up to the age of 18, and Higher Education.

The city also offers scientific research institutions including The Max Planck Society which is an independent non-profit German research organisation. Munich has many universities including The Ludwig Maximilian University (LMU), also known as University of Munich, and The Technische Universität München (TUM); the University of Munich was established in 1472 making it the oldest university in the German state. The Ministries of Education and Research of the Federation and the German states (Länder) awarded these two of the first three German universities the title ‘Elite University’. The Ludwig Maximilian University (LMU) and the Technische Universität München (TUM) and the Technical University of Karlsruhe (Karlsruhe Institute of Technology) are considered Elite Universities thus have grater chances for research funds.

Munich is well known for the amount of Nobel Prize laureates starting with Nobel Prize laureates from 1901 including Wilhelm Conrad Röntgen to 2005 with Theodor Hänsch.

Address

Novotel Hotel
Munich Airport
Nordallee 29
Munich
85356 DE

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training Course in Munich. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Telephone Sales Training Course in Munich, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training Course in Munich. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training Course in Munich sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Down to earth, very informative and got along with everyone.

Daniel Millington

Very informative training course on Telephone Sales

Lisa Glading

Telephone Sales Training Course in Munich FAQs

What is Telesales?

Telesales is the selling of products or services through the telephone. The primary aim of Telesales is to develop repeat business through excellent customer relationships.

What are the responsibilities of a Telesales representative?

Telesales representatives contact customers over the telephone to promote offers, or set up appointments to support field sales representatives. They reach potential and existing customers directly by phone to encourage them to buy the products or services.

Are there any pre-requisites for this Telesales Training Course?

There are no prerequisites for this course.

Is this course only ideal for Call Centre Operators?

No, this training is ideal for Call Centre Operators as well as for the Medical Secretaries, Telephone Counsellors, Telesales people, Receptionists, and those who are new to Telesales and want to have formal training.

Is Telesales a challenging job?

Telesales can often be deemed to be challenging for beginners, which is where our course comes in handy to help you out.

Is the Telesales Training Course worth it?

Yes, the Telesales course is worth it as it validates your credentials for selling products and services through the telephone.

What is included in the Telesales Training Course?

The course will provide you with a Telesales Training Certificate, a delegate pack consisting of course notes and exercises, and world-class training from an experienced instructor.

What is the duration of this Telesales Training Course?

This course is a 1-day long course.

Who should attend this Telesales course?

This course is ideal for those who are new to Telesales and wanted to have formal training.

How long until I receive the Telesales Training Certification confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.

What are the career opportunities after completing the Telesales Certification?

Sales is a dominant part of many organisations, and hence you will find plenty of scope for careers across different domains. After completing the Telesales certification, you can begin a career as a Telesales Executive, Telesales representatives, and much more.

What is the cost/training fees for Telephone Sales Training in Munich?

The training fees for Telephone Sales Trainingin Munich starts from €1195

Which is the best training institute/provider of Telephone Sales Training in Munich?

The Knowledge Academy is the Leading global training provider for Telephone Sales Training.

What are the best Sales Training courses in Munich?

Please see our Sales Training courses available in Munich

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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