ILM Level 5

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (33 hours)

ILM Level 5 Certificate in Leadership and Management Assessment

ILM Level 5 Certificate in Leadership and Management Course Outline

Total Credit Value – 13

Guided Learning Hours – 31

Unit 8607-506: Managing Stress and Conflict in the Organisation

Total Credit Value – 3

Guided Learning Hours – 8

Module 1: Understanding Organisational Effectiveness in Stress and Conflict Management

  • Evaluate Your Organisation's Response to Workplace Stress and Conflict

Module 2: Enhancing Stress and Conflict Management

  • Plan and Implement Improvements for Managing Stress and Conflict
  • Critically Assess Your Effectiveness in Managing Stress and Conflict

Unit 8607-522: Becoming an Effective Leader

Total Credit Value – 5

Guided Learning Hours – 9

Module 3: Understanding Leadership Abilities

  • Evaluate Your Ability to Use Various Leadership Styles in Diverse Situations
  • Use Theories of Emotional Intelligence to Assess the Impact of Emotions on Performance

Module 4: Evaluating Leadership Skills

  • Review Your Ability to Set Directions and Communicate Effectively
  • Assess Your Ability to Motivate, Delegate, and Empower Others
  • Create a Personal Development Plan to Enhance Your Leadership Skills

Unit 8607-406: Developing Your Leadership Styles

Total Credit Value – 4

Guided Learning Hours – 10

Module 5: Understanding Effective Leadership Outcomes

  • Evaluate the Importance of Performance and Engagement with Followers in an Organisation

Module 6: Assessing Personal Leadership Styles

  • Review Your Leadership Styles Using a Diagnostic
  • Assess the Effectiveness of Your Leadership Styles

Module 7: Implications of Personal Leadership Styles

  • Evaluate the Implications of Your Leadership Styles for Yourself and Your Organisation
  • Assess the Impact of Situational Changes on the Effectiveness of Your Adopted Style

Module 8: Assessing Leadership Behaviour

  • Evaluate Factors That Influence Leadership Effectiveness
  • Assess Your Leadership Behaviour Based on These Factors

Module 9: Developing Leadership Style and Effectiveness

  • Produce an Action Plan for Developing Your Leadership Style and Effectiveness
  • Explain the Benefits of Implementing the Action Plan
  • Describe How You Will Monitor and Evaluate the Action Plan

Unit 8607-415: Motivating People in The Workplace

Total Credit Value – 2

Guided Learning Hours – 6

Module 10: Understanding Workplace Motivation Factors

  • Evaluate Theories of Motivation Relevant to Your Workplace
  • Evaluate Factors Affecting Performance and Motivation

Module 11: Enhancing Motivation and Performance

  • Select and Apply a Motivation Theory to Your Workplace
  • Evaluate the Impact of This Theory on Workplace Performance

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Who should attend this ILM Level 5 Certificate in Leadership and Management Course?

The ILM Level 5 Certificate in Leadership and Management Course is suitable for anyone who is willing to learn about the key Leadership skills and principles that are applicable across various industries and roles. Some of the professionals who will benefit from this course are:

  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors
  • Human Resources Professionals
  • Information Technology (IT) Managers

Prerequisites of the ILM Level 5 Certificate in Leadership and Management Course

There are no formal prerequisites for attending this ILM Level 5 Certificate in Leadership and Management Course. However, some prior experience in Management roles, or an equivalent qualification can be beneficial for the delegates.

ILM Level 5 Certificate in Leadership and Management Course Overview

Leadership and Management are essential skills for a manager to run an organisation effectively. They help individuals make the best decisions, solve problems, and maximise efficiency to accomplish their desired vision. Leadership and Management skills also allow managers to inspire and motivate employees to improve their performance.

This ILM Level 5 Certificate in Leadership and Management Training Course focuses on providing delegates with the core skills required to work with people, manage themselves, provide direction, facilitate innovation and change, achieve results, and use resources efficiently. This course is particularly beneficial for Middle Managers, Project Managers, Department Heads, and other professionals

This 2-day ILM Level 5 Certificate in Leadership and Management Training Course by The Knowledge Academy covers all the essential topics by which delegates become familiar with effective Leadership and Management. During this training, they will learn about the importance of performance and engagement in an organisation. They will also learn about emotional intelligence, team development, factors that impact leadership effectiveness, management of stress levels at work, types of managerial actions that cause workplace conflicts, and many more.

Course Objectives

  • To understand the principles of Leadership and Management
  • To make sound decisions and solve problems
  • To lead and manage change
  • To manage projects effectively
  • To manage resources effectively
  • To comply with health and safety regulations

After attending this ILM Level 5 Certificate in Leadership and Management Training Course, delegates will be able to fulfil their responsibilities in their Leadership roles and contribute to their organisation's success. They will also be able to apply the theory of motivation to enhance organisational performance.

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What’s included in this ILM Level 5 Certificate in Leadership and Management Course?

  • ILM Level 5 Certificate in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 5 Certificate in Leadership and Management Certification
  • Digital Delegate Pack

Show moredown

ILM Level 5 Certificate in Leadership and Management Assessment Information 

  • You'll complete 2000 word written assignments, one for each unit you study.  
  • You'll submit these online and they'll be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (4 days)

Online Self-paced (146 hours)

ILM Level 5 Diploma in Leadership and Management Assessment

ILM Level 5 Diploma in Leadership and Management Course Outline

Total Credit Value: 37

Guided Learning Hours: 29

Unit 8607-504: Leading Innovation and Change

Credit Value: 5

Guided Learning Hours: 24

Module 1: Understanding Innovation and Change Management

  • Explain the Importance of Innovation in Your Own Organisation
  • Discuss the Importance of Effectively Managing Change

Module 2: Proposing Innovative Solutions

  • Assess Opportunities for Innovation and Improvement
  • Justify Improvements in the Context of Organisational Objectives
  • Generate Innovative Options to Deliver Improvements
  • Evaluate the Feasibility and Viability of These Options

Module 3: Leading and Managing Change

  • Create a Change Management Plan Tailored to Stakeholder Expectations
  • Implement and Monitor the Change Management Plan Against Set Targets

Unit 8607-506: Managing Stress and Conflict in the Organisation

Credit Value: 3

Guided Learning Hours: 8

Module 4: Understanding Organisational Effectiveness in Stress and Conflict Management

  • Evaluate Your Organisation's Response to Workplace Stress and Conflict

Module 5: Enhancing Stress and Conflict Management

  • Plan and Implement Improvements for Managing Stress and Conflict
  • Critically Assess Your Effectiveness in Managing Stress and Conflict

Unit 8607-512: Managing Resources

Credit Value: 4

Guided Learning Hours: 12

Module 6: Managing Physical Resources

  • Evaluate the Use of Physical Resources in Line with Organisational Policies
  • Assess Maintenance and Safety Procedures for Physical Resources
  • Assess Security Procedures for Physical Resources
  • Identify Opportunities for Improvement in Resource Management Policies

Module 7: Implementing Improvements in Resource Management

  • Plan Improvements for Managing Physical Resources Based on Evaluations
  • Implement Improvements, Ensuring Compliance with Organisational Policies

Unit 8607-519: Developing and Leading Teams to Achieve Organisational Goals and Objectives

Credit Value: 4

Guided Learning Hours: 18

Module 8: Understanding Leadership Impact on Team Goals

  • Assess the Effectiveness of Your Organisation in Measuring Team Performance Against Goals
  • Evaluate the Role of Leadership in Achieving Team Goals

Module 9: Developing and Leading Teams

  • Critically Review Your Ability to Develop and Lead Teams
  • Implement Changes to Your Leadership Style to Enhance Team Leadership

Unit 8607-520: Assessing Your Own Leadership Capability and Performance

Credit Value: 6

Guided Learning Hours: 15

Module 10: Understanding Leadership Styles

  • Review Prevailing Leadership Styles in the Organisation
  • Assess the Impact of These Styles on the Organisation’s Values and Performance

Module 11: Evaluating Leadership Effectiveness

  • Assess Your Ability to Apply Different Leadership Styles in Various Situations
  • Evaluate Your Ability to Communicate Organisational Values and Goals
  • Assess Your Ability to Motivate and Build Commitment to Organisational Values

Module 12: Adopting Effective Leadership Styles

  • Justify the Most Effective Leadership Style to Motivate Staff in Your Area
  • Implement the Chosen Leadership Style to Motivate Staff and Achieve Organisational Goals

Unit 8607-522: Becoming an Effective Leader

Credit Value: 5

Guided Learning Hours: 9

Module 13: Understanding Leadership Abilities

  • Evaluate Your Ability to Use Various Leadership Styles in Diverse Situations
  • Use Theories of Emotional Intelligence to Assess the Impact of Emotions on Performance

Module 14: Evaluating Leadership Skills

  • Review Your Ability to Set Directions and Communicate Effectively
  • Assess Your Ability to Motivate, Delegate, and Empower Others
  • Create a Personal Development Plan to Enhance Your Leadership Skills

Unit 8607-404: Delegating Authority in the Workplace

Credit Value: 3

Guided Learning Hours: 3

Module 15: Understanding Delegation Benefits

  • Evaluate Benefits of Effective Delegation
  • Explain How Delegation Empowers Others

Module 16: Effective Delegation in the Workplace

  • Justify the Process for Delegating Work
  • Allocate and Monitor Delegated Work

Module 17: Enhancing Delegation Skills

  • Review Effectiveness of Your Delegation
  • Assess Ways to Improve Your Delegation and Empowerment Skills

Unit 8607-406: Developing Your Leadership Styles

Credit Value: 4

Guided Learning Hours: 10

Module 18: Understanding Effective Leadership Outcomes

  • Evaluate the Importance of Performance and Engagement with Followers in an Organisation

Module 19: Assessing Personal Leadership Styles

  • Review Your Leadership Styles Using a Diagnostic
  • Assess the Effectiveness of Your Leadership Styles

Module 20: Implications of Personal Leadership Styles

  • Evaluate the Implications of Your Leadership Styles for Yourself and Your Organisation
  • Assess the Impact of Situational Changes on the Effectiveness of Your Adopted Style

Module 21: Assessing Leadership Behaviour

  • Evaluate Factors That Influence Leadership Effectiveness
  • Assess Your Leadership Behaviour Based on These Factors

Module 22: Developing Leadership Style and Effectiveness

  • Produce an Action Plan for Developing Your Leadership Style and Effectiveness
  • Explain the Benefits of Implementing the Action Plan
  • Describe How You Will Monitor and Evaluate the Action Plan

Unit 8607-412: Managing Meetings

Credit Value: 3

Guided Learning Hours: 15

Module 23: Understanding Meeting Types and Purposes

  • Describe Different Types of Meetings in the Organisation
  • Explain the Necessity of Various Meeting Types

Module 24: Preparing for Meetings Effectively

  • Define the Purpose and Objectives of a Meeting
  • Identify Resources Needed to Support and Manage the Meeting
  • Explain the Reasoning Behind the Choice of Invitees
  • Justify Information Provided to Attendees in Advance

Module 25: Developing Meeting Management Skills

  • Evaluate Your Ability to Chair or Lead Meetings with Feedback
  • Identify Weaknesses in Your Meeting Management
  • Create a Development Plan to Improve Meeting Management Skills

Module 26: Managing Actions Post-Meeting

  • Monitor Progress of Actions Agreed Upon in Meetings
  • Manage Personal Actions from Meetings to Meet Deadlines
  • Evaluate the Impact of Meeting Actions on the Organisation
  • Impact of Agreed Actions at the Meeting on the Organisation

Unit 8607-415: Motivating People in the Workplace

Credit Value: 2

Guided Learning Hours: 6

Module 27: Understanding Workplace Motivation Factors

  • Evaluate Theories of Motivation Relevant to Your Workplace
  • Evaluate Factors Affecting Performance and Motivation

Module 28: Enhancing Motivation and Performance

  • Select and Apply a Motivation Theory to Your Workplace
  • Evaluate the Impact of This Theory on Workplace Performance

Unit 8607-416: Solving Problems by Making Effective Decisions in the Workplace

Credit Value: 3

Guided Learning Hours: 14

Module 29: Analysing Complex Problems in the Workplace

  • Define a Complex Problem Including Its Scope and Impact
  • Analyse Information to Inform the Decision-Making Process

Module 30: Applying Decision-Making Techniques

  • Propose a Range of Alternative Solutions
  • Evaluate Solutions Using a Decision-Making Technique to Identify the Most Appropriate Option

Module 31: Planning Solution Implementation

  • Develop a Detailed Plan for Implementing the Solution
  • Communicate the Plan to Relevant Stakeholders
  • Assess Monitoring and Review Techniques to Ensure Successful Implementation

Unit 8607-427: Developing a Culture to Support Innovation and Improvement

Credit Value: 3

Guided Learning Hours: 12

Module 32: Understanding Organisational Culture

  • Describe the Underlying Culture Within the Organisation
  • Explain How Culture Influences Management Style and Team Structure
  • Discuss Your Role in Promoting the Organisation’s Vision and Culture

Module 33: The Role of Values in Organisational Culture

  • Explain How Your Values Influence Your Response to Change and Innovation
  • Discuss Your Responsibility to Reinforce an Innovation and Change Culture
  • Highlight the Importance of Being Aware of Others' Needs to Minimise Resistance to Change

Module 34: Supporting Roles in Innovation and Change

  • Identify Tasks for Innovators During the Innovation Process
  • Outline the Role of Managers in the Innovation Process
  • Explain Senior Management’s Role in Strategy Definition for Innovation

Module 35: Developing a Culture of Innovation

  • Describe Methods to Encourage Innovative Thinking in the Workplace
  • Explain the Importance of Providing Constructive Feedback to Innovators
  • Discuss How to Support and Guide the Implementation of Ideas

Module 36: Risk Management in Supporting Creativity and Innovation

  • Describe How to Recognise and Manage Risks in Innovation
  • Explain Developing a Risk-Aware Culture That Supports Taking Acceptable Risks
  • Discuss the Importance of Communicating Risks Across the Organisation
  • Outline Compliance with Legal and Regulatory Requirements in Innovation Activities

Module 37: Communication’s Role in the Innovation Process

  • Explain the Importance of Communicating a Clear Vision for Innovation Outcomes
  • Discuss the Purpose of an Elevator Pitch for Securing Innovation Sponsorship
  • Key Actions Needed to Develop a Business Case for Innovation
  • Highlight the Importance of Communicating Innovation Outcomes to Maintain Engagement

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Who should attend this ILM Level 5 Diploma in Leadership and Management Course?

This ILM Level 5 Diploma in Leadership and Management Training Course is tailored for Senior Managers aiming to enhance their leadership skills and knowledge, driving organisational success with strategic insights.

A few of the professionals who will benefit the most from this course are:

  • Senior Managers
  • Department Heads
  • Business Executives
  • Corporate Trainers
  • Corporate Consultants
  • Hospitality Industry Managers
  • Manufacturing Industry Executives

Prerequisites of the ILM Level 5 Diploma in Leadership and Management Course

There are no formal prerequisites for attending this ILM Level 5 Diploma in Leadership and Management Training Course. However, it is beneficial to have some prior managerial experience or an equivalent qualification for the delegates.

ILM Level 5 Diploma in Leadership and Management Course Overview

ILM (Institution of Leadership and Management) is a professional membership body and awarding organisation that offers a wide range of Leadership and Management qualifications, and development trainings designed to enhance leadership skills, improve managerial effectiveness, and promote professional development.

Leadership and Management skills are crucial for the success of individuals in leadership roles and the overall effectiveness of organisations. This ILM Level 5 Qualification helps delegates assess their leadership capabilities, develop effective leadership styles, and lead teams towards achieving organisational goals. This course benefits Senior Managers, Business Executives, and Corporate Trainers.

The Knowledge Academy’s 5-day ILM Level 5 Diploma in Leadership and Management Course provides delegates with in-depth knowledge about Leadership and Management skills and how to effectively use them. During this ILM Level 5 training, they learn how to develop effective communication skills to articulate organisational strategies.

Course Objectives

  • To explore the significance of empowerment and trust in effective leadership
  • To learn the role of emotional intelligence in Leadership and Management
  • To apply motivation theories to enhance leadership and team performance
  • To evaluate the effectiveness of different leadership styles in varying situations
  • To select and apply a theory of motivation to your specific workplace
  • To analyse the impact of leadership styles and organisational culture on effectiveness

After completing this course, delegates develop skills for leading teams to achieve organisational goals and objectives. They also learn to manage stress and conflict in organisations. 

Show moredown

What’s included in this ILM Level 5 Diploma in Leadership and Management Course?

  • ILM Level 5 Diploma in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 5 Diploma in Leadership and Management Certificate 
  • Digital Delegate Pack 

Show moredown

ILM Level 5 Diploma in Leadership and Management Assessment Information 

  • You'll complete 2000 word written assignments, one for each unit you study.  
  • You'll submit these online and they'll be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (42 hours)

ILM Level 5 Certificate in Effective Coaching and Mentoring Assessment

ILM Level 5 Certificate in Effective Coaching and Mentoring Course Outline

Total Credit Value: 16

Total Guided Learning Hours: 42

Unit 8588-500: Understanding the Skills, Principles, and Practice of Effective Coaching and Mentoring within an Organisational Context

Credit Value: 6

Guided Learning Hours: 20

Module 1: Understand the Purpose of Coaching and Mentoring within an Organisational Context

  • Introduction to Coaching and Mentoring
  • Differences Between Mentoring and Coaching
  • Similarities Between Mentoring and Coaching
  • Importance of Coaching and Mentoring
  • Barriers to Coaching and Mentoring
  • Organisational Benefits of Coaching and Mentoring

Module 2: Understand the Knowledge, Skills, and Behaviours Required to be an Effective Coach or Mentor

  • Skills Coaches and Mentors Need
  • Effective Communication for Effective Coaching
  • Coaching and Mentoring Roles
  • Responsibilities of a Coach
  • Responsibilities of a Mentor

Module 3: Understand the Importance of Effective Contracting and Management of the Coaching or Mentoring Process

  • Contracting in Coaching
  • Coaching and Mentoring Processes
  • Implementing Coaching and Mentoring in Organisation
  • Steps in Coaching Process
  • Mentoring Process

Unit 8588-501: Undertaking Effective Coaching or Mentoring within an Organisational Context

Total Credit Value: 5

Guided Learning Hours: 12

Module 4: Be Able to Plan and Prepare Effective Coaching or Mentoring within an Organisational Context

  • Set Up a Mentoring Programme
  • Mentoring Programme Design
  • Steps to Start a Mentoring Programme
  • Create a Culture of Coaching

Module 5: Be Able to Undertake and Record at Least 18 Hours of Effective Coaching or Mentoring with a Minimum of 2 and a Maximum of 3 Individuals

  • How Should Coaches Manage Record Keeping?
  • Purpose of Record Keeping
  • Practical Guidelines for Record Keeping
  • Video and Audio Recordings
  • Data Protection
  • Records Access and Security
  • Reflective Practice

Module 6: Be Able to Demonstrate and Evidence Ongoing Reflection and Review of Own Coaching or Mentoring Practice

  • Create Reflection in Coaching
  • Continuous Professional Development Cycle
  • Strategies and Techniques for Mentoring and Coaching
  • Coaching with Feedback
  • Coaching Feedback Model

Unit 8588-503: Reviewing Own Ability as a Coach or Mentor within an Organisational Context

Total Credit Value: 5

Guided Learning Hours: 10

Module 7: Be Able to Holistically Review their Ability to Perform Effectively as a Coach or Mentor within an Organisational Context

  • How to Use Mentors for Measurement and Evaluation?
  • Role of Mentors in Employee Performance Evaluation
  • Employee Performance Evaluation Metrics
  • Performance Coaching
  • Evidence-Based Assessment
  • How Do Learners Work Through an Applied Learning Activity?
  • Coaching Models
  • Ethical Behaviour in the Mentee-Mentor Relationship

Module 8: Be Able to Develop a Plan for their Future Professional Development in Coaching or Mentoring

  • SWOT Analysis
  • Importance of SWOT Analysis
  • Write a SWOT Analysis
  • How to Do SWOT Analysis?
  • Personal Development Plan
  • Create a Personal Development Plan
  • Benefits
  • Continuing Professional Development (CPD)
  • Importance
  • Types
  • Recording Development
  • Benefits

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Who should attend this ILM Level 5 Certificate in Effective Coaching and Mentoring Course?

The ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course is intended for individuals who want to develop their Coaching and Mentoring skills to a higher level. This training course is beneficial for these professionals:

  • Managers and Leaders
  • Human Resources Professionals
  • Trainers and Consultants
  • Entrepreneurs
  • Operations Managers
  • Business Development Managers
  • Relationship Managers

Prerequisites of the ILM Level 5 Certificate in Effective Coaching and Mentoring Course

There are no formal prerequisites to attend this ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course. However, it is recommended to have some experience in Coaching or Mentoring, or in a related field such as Human Resources.

ILM Level 5 Certificate in Effective Coaching and Mentoring Course Overview

The ILM Level 5 Certificate in Effective Coaching and Mentoring is an advanced training program designed to equip professionals with the skills needed to provide effective coaching and mentoring within their organisations. This course is particularly relevant in today’s workplace, where the development of individuals and teams is crucial for organisational success.

This course is vital for Managers, HR professionals, and anyone involved in the development of others who seeks to master the art of coaching and mentoring. It is ideal for those looking to enhance their ability to support and develop team members, improve communication and leadership skills, and create a positive impact on their organisation’s culture and performance.

The Knowledge Academy’s 2-day ILM Level 5 Certificate in Effective Coaching and Mentoring Course is structured to provide delegates with a comprehensive understanding of coaching and mentoring principles, models, and techniques. This intensive ILM Level 5 Training Course not only covers theoretical aspects but also emphasises practical application through hands-on practice sessions, role-plays, and feedback mechanisms.

Course Objectives

  • To understand the principles of Coaching and Mentoring
  • To develop the skills to coach and mentor individuals and teams
  • To apply Coaching and Mentoring techniques in a variety of contexts
  • To evaluate the effectiveness of Coaching and Mentoring interventions
  • To contribute to the development of Coaching and Mentoring practice

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What's included in this ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course?

  • ILM Level 5 Certificate in Effective Coaching and Mentoring Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 5 Certificate in Effective Coaching and Mentoring Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 5 Certificate in Effective Coaching and Mentoring Assessment Information 

  • You'll complete 2000 word written assignments, one for each unit you study.  
  • You'll submit these online and they'll be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (4 days)

Online Self-paced (50 hours)

ILM Level 5 Diploma in Effective Coaching and Mentoring Assessment

ILM Level 5 Diploma in Effective Coaching and Mentoring Course Outline

Total Credit Value: 38

Total Guided Learning Hours: 50

Unit 8588-500: Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context

Credit Value: 6

Guided Learning Hours: 20

Module 1: Understand the Purpose of Coaching and Mentoring within an Organisational Context

  • Coaching and Mentoring
  • Organisational Effects on Coaching or Mentoring
  • Benefits for Individuals and Organisations
  • Assess the Impact of Coaching or Mentoring
  • Barriers to Coaching or Mentoring

Module 2: Understand the Skills, Behaviours, Attitudes, Beliefs and Values of an Effective Coach or Mentor

  • Critically Explore the Knowledge, Skills, and Behaviour of an Effective Coach or Mentor
  • Analyse Why Coaches or Mentors Require Effective Communication Skills
  • Review the Responsibilities of the Coach or Mentor to Manage Relationships (Including Values and Power) and Remain Ethical and Non-Judgemental

Module 3: Understand the Role of Contracting and the Process to Effectively Coach or Mentor

  • Review a Model or Process Which Should be Followed When Formally Coaching or Mentoring
  • Analyse the Rationale for and the Characteristics of Effective Contracting within Coaching or Mentoring
  • Explain the Necessity of Exploring the Expectations and Boundaries of a Coaching or Mentoring Programme with all Stakeholders

Unit 8588-502: Undertaking an Extended Period of Effective Coaching or Mentoring within an Organisational Context

Credit Value: 27

Guided Learning Hours: 20

Module 4: Plan and Prepare for Coaching or Mentoring Programmes

  • Plan and Prepare to Deliver a Coaching or Mentoring
  • Identify Individual Developmental Needs
  • Establish a Coaching or Mentoring Contract

Module 5: Undertake Coaching Sessions

  • Complete a Minimum of fifty-four Hours of Coaching or Mentoring
  • Document Goals, Progress, Discussions, and Outcomes
  • Keep Records of Feedback from Supervisors and Clients
  • Maintain Evidence of Ongoing Reflection on Coaching or Mentoring Sessions

Module 6: Reflections on Your Performance as a Coach or Mentor

  • Reflect on Each Session and Identify Key Learning
  • Justify the Tools and Techniques
  • Use Feedback on Effectiveness of Own Coaching or Mentoring
  • Learn Effective Communication Techniques

Unit 8588-503: Reviewing Own Ability as a Coach or Mentor within an Organisational Context

Credit Value: 5

Guided Learning Hours: 10

Module 7: Be Able to Holistically Review their Ability to Perform Effectively as a Coach or Mentor within an Organisational Context

  • Evaluate the Benefits that Have Been Realised as a Result of the Coaching or Mentoring Undertaken
  • Reflect on their Overall Learning and Development as a Coach or Mentor, Including Communication Techniques of Questioning
  • Conduct a Comprehensive Evidenced Based Assessment of their own Ability as an Effective Coach or Mentor

Module 8: Be Able to Develop a Plan for their Future Professional Development in Coaching or Mentoring

  • Produce an in-Depth SWOT Analysis for their Role as a Coach or Mentor
  • Produce a Comprehensive Personal Development Plan, Detailing How this Will Support Own Development in Coaching or Mentoring
  • Explain How They Will Monitor and Evaluate their Own Ongoing Continuing Professional Development (CPD) in Relation to Coaching or Mentoring

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Who should attend this ILM Level 5 Diploma in Effective Coaching and Mentoring Course?

This ILM Level 5 Diploma in Effective Coaching and Mentoring Training Course is intended for individuals who want to develop advanced Coaching and Mentoring skills. This training course is especially beneficial for:

  • Experienced Coaches and Mentors
  • Experienced Managers and Leaders
  • Human Resource Professionals
  • Educational and Training Professionals
  • Relationship Managers
  • Product Managers
  • Branch Managers

Prerequisites of the ILM Level 5 Diploma in Effective Coaching and Mentoring Course

There are no formal prerequisites for this course. However, it is recommended that delegates have some experience in Coaching or Mentoring, or in a related field such as management.

ILM Level 5 Diploma in Effective Coaching and Mentoring Course Overview

Possessing effective Mentoring and Coaching skills is indispensable in a leadership role because it directly impacts the growth and development of team members. A leader who can effectively mentor and coach, helps to unlock the potential of individuals, guiding them through challenges, and providing them with the tools and perspectives needed to succeed.

Moreover, Effective Mentoring and Coaching skills enable leaders to align individual goals with organisational objectives. By offering targeted guidance and feedback, leaders can help team members hone specific skills and competencies that are vital for achieving business outcomes. HR Professionals, Relationship Managers, and Branch Managers should aim to excel in mentoring to maximise their impact.

This 4-day ILM Level 5 Diploma in Coaching and Mentoring by The Knowledge Academy is ideal if you are a manager with significant responsibility for Coaching and Mentoring as part of your day-to-day role. It will also support you if you are planning to move into a development role in your organisation or start a career as a freelance coach and mentor.

Course Objectives

  • To geta critical understanding of the role and responsibilities of a workplace coach and mentor
  • To learn how coaching and mentoring can impact an organisation
  • To beable to assess your own skills, behaviours and knowledge as a coach and mentor
  • To provide evidence of one’s development as a coach and mentor through the ILM Level 5 Qualification
  • To planfurther development
  • To plan,deliver, and review coaching and mentoring in one’sorganisation

Upon completion of the ILM Level 5 Diploma in Effective Coaching and Mentoring, delegates will enhance their ability to facilitate meaningful development and performance improvements within their teams. They will also gain a recognised qualification that validates their expertise, boosting their professional credibility and career advancement opportunities.

Show moredown

What's included in this ILM Level 5 Diploma in Effective Coaching and Mentoring Course?

  • ILM Level 5 Diploma in Effective Coaching and Mentoring Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 5 Diploma in Effective Coaching and Mentoring Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 5 Diploma in Effective Coaching and Mentoring Assessment Information 

  • You'll complete 2000 word written assignments, one for each unit you study.  
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Online Self-paced (15 hours)

ILM Level 5 Award in Leadership Assessment

ILM Level 5 Award in Leadership Course Outline

Total Credit Value – 6

Total Guided Learning Hours – 15

Unit 8322-500: Assessing Your Leadership Capability and Performance

Credit Value – 6

Guided Learning Hours – 15

Module 1: Understand Leadership Styles Within an Organisation

  • Review the Prevailing Leadership Styles in the Organisation
  • Prevailing Leadership Styles on the Organisation’s Values and Performance

Module 2: Effectiveness of Own Leadership Capability and Performance in Meeting Organisational Values and Goals

  • Apply Different Leadership Styles in a Range of Situations
  • Communicate the Organisation’s Values and Goals to staff in Own Area
  • Motivate Others and Build Commitment to the Organisation’s Values and goals.

Module 3: Effective Leadership Style to Motivate Staff to Achieve Organisational Values and Goals

  • Justify the Most Effective Leadership Style to Motivate Staff
  • Implement the Most Effective Leadership Style in Order to Motivate Staff

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Who should attend this ILM Level 5 Award in Leadership Course

This Level 5 Award in Leadership Training is designed for professionals seeking to develop their leadership skills and enhance their ability to manage and inspire teams effectively. It's ideal for those in mid-level management roles who are looking to advance their careers and take on greater leadership responsibilities within their organisations. This training will benefit a wide range of professionals, including: 

  • Middle Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Operations Managers
  • Human Resources Managers
  • Sales Managers
  • Senior Administrators

Prerequisites of the ILM Level 5 Award in Leadership Course

There are no formal prerequisites to attend the Level 5 Award in Leadership Training.

ILM Level 5 Award in Leadership Course Overview

The Level 5 Award in Leadership is a recognised certificate that equips individuals with the skills and knowledge needed to lead teams effectively. This award focuses on developing leadership capabilities, including strategic planning, decision-making, and team management. Understanding leadership at this level is essential for those looking to enhance their ability to motivate and guide others towards achieving organisational goals.

This qualification is crucial for Middle Managers, Team Leaders, and aspiring leaders who wish to strengthen their leadership skills. These professionals must be able to inspire their teams, manage resources efficiently, and implement strategies that drive success. Mastery of leadership principles at this level empowers delegates to take on more significant responsibilities and contribute to organisational growth.

This 1-day Level 5 Award in Leadership Course by The Knowledge Academy provides delegates with a comprehensive understanding of effective leadership practices. The course covers key topics such as leadership styles, strategic thinking, and team dynamics. Through practical exercises and expert instruction, delegates will develop the skills to lead confidently and effectively, preparing them for greater leadership roles.

Course Objectives

  • To introduce key leadership concepts and styles
  • To understand strategic planning and its role in leadership
  • To learn effective decision-making and problem-solving techniques
  • To explore methods for managing and motivating teams
  • To develop skills in communication and leadership influence
  • To prepare delegates for applying leadership principles in real-world scenarios

Upon completing this course, delegates will have the knowledge and skills to lead teams effectively, implement strategic plans, and enhance their leadership capabilities, positioning them for more advanced roles and contributing to their organisation’s success.

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What’s included in this ILM Level 5 Award in Leadership Course?

  • Level 5 Award in Leadership Assessment
  • World-class Training Sessions from Experienced Instructors   
  • Level 5 Award in Leadership Certificate
  • Digital Delegate Pack
     

Show moredown

ILM Level 5 Award in Leadership Assessment Information

  • You will complete 2000 word written assignments, one for each unit you study.   
  • You will submit these online and they will be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (51 hours)

ILM Level 5 Certificate in Leadership Assessment

ILM Level 5 Certificate in Leadership Course Outline

Total Credit Value – 21

Total Guided Learning Hours – 51

Unit 8322-500: Assessing Your Leadership Capability and Performance

Credit Value – 6

Guided Learning Hours – 15

Module 1: Understand Leadership Styles Within an Organisation

  • Review the Prevailing Leadership Styles in the Organisation
  • Prevailing Leadership Styles on the Organisation’s Values and Performance

Module 2: Effectiveness of Own Leadership Capability and Performance in Meeting Organisational Values and Goals

  • Apply Different Leadership Styles in a Range of Situations
  • Communicate the Organisation’s Values and Goals to staff in Own Area
  • Motivate Others and Build Commitment to the Organisation’s Values and goals.

Module 3: Effective Leadership Style to Motivate Staff to Achieve Organisational Values and Goals

  • Justify the Most Effective Leadership Style to Motivate Staff
  • Implement the Most Effective Leadership Style in Order to Motivate Staff

Unit 8607-501: Managing Improvement

Credit Value – 15

Guided Learning Hours – 36

Module 4: Organisational Effectiveness in Quality Management

  • Assess Organisational Effectiveness in Quality Management
  • Evaluate Personal Quality Management Skills

Module 5: Quality Improvement Projects

  • Develop a Quality Improvement Plan
  • Implement Quality Improvement Plans

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Who should attend this ILM Level 5 Certificate in Leadership Course?

This Level 5 Certificate in Leadership Training is tailored for professionals aiming to strengthen their leadership capabilities and effectively manage teams and projects within their organisations. This training will benefit a wide range of professionals, including:

  • Middle Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Operations Managers
  • Human Resources Managers
  • Sales Managers
  • Customer Service Managers

Prerequisites of the Level 5 Certificate in Leadership Course

There are no formal prerequisites to attend the Level 5 Certificate in Leadership Training.

ILM Level 5 Certificate in Leadership Course Overview

The Level 5 Certificate in Leadership is a comprehensive qualification designed to enhance the leadership skills of individuals in management roles. This certification covers various leadership principles, including strategic planning, team management, and decision-making. It is essential for those looking to deepen their understanding of leadership and effectively guide their teams towards achieving organisational objectives.

This certification is particularly valuable for Middle Managers, Team Leaders, and those aspiring to leadership positions. It provides the tools and insights needed to inspire teams, manage resources efficiently, and implement strategies that align with business goals. Mastery of these leadership skills enables professionals to drive organisational success and advance in their careers.

This 2- Day Level 5 Certificate in Leadership Course by The Knowledge Academy offers a detailed exploration of effective leadership practices. Delegates will engage with topics such as leadership styles, strategic thinking, and effective communication. Through practical exercises and expert-led sessions, delegates will develop the capabilities to lead confidently and achieve impactful results within their organisations.

Course Objectives

  • To introduce advanced leadership concepts and techniques
  • To understand the role of strategic planning in effective leadership
  • To learn decision-making and problem-solving strategies
  • To explore methods for managing teams and driving performance
  • To develop skills in leadership communication and influence
  • To prepare delegates for implementing leadership strategies in their roles

Upon course completion, delegates will possess a strong foundation in leadership principles and be equipped to lead teams effectively, execute strategic plans, and take on more advanced leadership responsibilities, contributing to their organisation’s success and professional growth.

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What’s included in this ILM Level 5 Certificate in Leadership Course?

  • Level 5 Certificate in Leadership Assessment
  • World-class Training Sessions from Experienced Instructors  
  • Level 5 Certificate in Leadership
  • Digital Delegate Pack

Show moredown

ILM Level 5 Certificate in Leadership Assessment Information  

  • You will complete 2000 word written assignments, one for each unit you study.   
  • You will submit these online and they will be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Online Self-paced (16 hours)

ILM Level 5 Award in Leadership Assessment

ILM Level 5 Award in Leadership and Management Skills Course Outline

Total Credit Value: 6

Guided Learning Hours: 16

Unit 8607-512: Managing Resources

Credit Value: 4

Guided Learning Hours: 12

Module 1: Managing Physical Resources

  • Evaluate the Use of Physical Resources in Line with Organisational Policies
  • Assess Maintenance and Safety Procedures for Physical Resources
  • Assess Security Procedures for Physical Resources
  • Identify Opportunities for Improvement in Resource Management Policies

Module 2: Implementing Improvements in Resource Management

  • Plan Improvements for Managing Physical Resources Based on Evaluations
  • Implement Improvements, Ensuring Compliance with Organisational Policies

Unit 8607-520: Assessing Your Own Leadership Capability and Performance

Credit Value: 6

Guided Learning Hours: 15

Module 3: Understanding Leadership Styles

  • Review Prevailing Leadership Styles in the Organisation
  • Assess the Impact of These Styles on the Organisation’s Values and Performance

Module 4: Evaluating Leadership Effectiveness

  • Assess Your Ability to Apply Different Leadership Styles in Various Situations
  • Evaluate Your Ability to Communicate Organisational Values and Goals
  • Assess Your Ability to Motivate and Build Commitment to Organisational Values

Module 5: Adopting Effective Leadership Styles

  • Justify the Most Effective Leadership Style to Motivate Staff in Your Area
  • Implement the Chosen Leadership Style to Motivate Staff and Achieve Organisational Goals

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Who should attend this ILM Level 5 Award in Leadership and Management Skills Course?

This Level 5 Award in Leadership and Management Skills Training is designed for professionals who want to refine their Leadership and Management Skills to effectively lead teams and drive organisational success. It's beneficial for a wide range of professionals, including:

  • Middle Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Operations Managers
  • Human Resources Managers
  • Sales Managers
  • Customer Service Managers

Prerequisites of the ILM Level 5 Award in Leadership and Management Skills Course

There are no formal prerequisites to attend the Level 5 Award in Leadership and Management Skills Training.

ILM Level 5 Award in Leadership and Management Skills Course Overview

The Level 5 Award in Leadership and Management Skills is a targeted qualification that enhances professionals' leadership and management capabilities in mid-level management roles. This course focuses on developing essential strategic planning, decision-making, and team leadership skills. Understanding these skills is critical for effectively managing teams and driving organisational success.

This certification is ideal for Middle Managers, Team Leaders, and those aspiring to higher management roles. It equips delegates with the tools to lead teams, manage resources, and implement strategies that align with organisational goals. Mastery of these skills allows individuals to excel in their current roles and prepare for more advanced management responsibilities.

The Knowledge Academy’s 1-day Level 5 Award in Leadership and Management Skills Course provides a comprehensive overview of key leadership and management practices. Delegates will explore leadership styles, strategic thinking, and effective communication.

Course Objectives

  • To introduce essential Leadership and Management concepts
  • To learn the importance of strategic planning in leadership
  • To learn effective decision-making and problem-solving techniques
  • To explore methods for leading teams and managing performance
  • To develop skills in communication and leadership influence
  • To prepare delegates for applying leadership and management skills in their roles

Upon completing this training, delegates will be equipped with the skill set to manage teams effectively, make strategic decisions, and enhance their leadership capabilities, positioning them for greater success in their careers and within their organisations.

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What’s included in this ILM Level 5 Award in Leadership and Management Skills Course?

  • ILM Level 5 Award in Leadership and Management Skills Assessment
  • World-class Training Sessions from Experienced Instructors  
  • ILM Level 5 Award in Leadership and Management Skills Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 5 Award in Leadership Assessment Information

  • You will complete 2000 word written assignments, one for each unit you study.   
  • You will submit these online and they will be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (4 days)

Online Self-paced (121 hours)

ILM Level 5 Diploma in Principles of Leadership and Management Assessment

ILM Level 5 Diploma in Principles of Leadership and Management Course Outline

Total Credit Value – 37

Guided Learning Hours - 88

Unit 8610-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours - 5

Module 1: Middle Management Responsibilities

  • Understand Organisational Goals and Objectives
  • Evaluate Middle Manager Responsibilities in Achieving Goals

Module 2: Managerial Communication

  • Assess How Communication Impacts Performance
  • Identify Strategies to Overcome Communication Barriers

Module 3: Personal Development in Management

  • Assess Personal Managerial Impact
  • Identify and Plan for Personal Development

Unit 8610-501: Managing Improvement

Credit Value – 3

Guided Learning Hours - 8

Module 4: Managing Organisational Quality

  • Assess Organisational Quality Management
  • Evaluate Personal Quality Management Capabilities

Module 5: Improvement Planning

  • Develop and Implement A Comprehensive Improvement Plan

Unit 8610-502: Making a Financial Case

Credit Value – 3

Guided Learning Hours - 14

Module 6: Financial Management for Managers

  • Understand Capital Vs. Revenue Expenditure
  • Classify and Allocate Costs Effectively

Module 7: Financial Decision-Making

  • Utilise Financial Evaluation Techniques for Decision-Making

Unit 8610-503: Developing Critical Thinking

Credit Value – 4

Guided Learning Hours - 18

Module 8: Assessing Personal Values and Beliefs

  • Differentiate Between Beliefs, Attitudes, And Values
  • Assess the Impact of Personal Values on Behaviour

Module 9: Critical Thinking in Management

  • Apply Critical Thinking to Management Theories and Practice.

Unit 8610-504: Leading Innovation and Change

Credit Value – 5

Guided Learning Hours - 24

Module 10: Innovation and Change Management

  • Understand the Need for Innovation and Change Management
  • Assess and Justify Innovation Opportunities

Module 11: Change Leadership

  • Create and Implement A Change Management Plan

Unit 8610-505: Managing Individual Development

Credit Value – 4

Guided Learning Hours -18

Module 12: Performance Evaluation

  • Conduct Performance Gap Analysis

Module 13: Development Planning

  • Plan and Justify Personal Development Strategies
  • Monitor and Report on Development Progress

Unit 8610-401: Planning and Leading a Complex Team Activity

Credit Value – 4

Guided Learning Hours – 6

Module 14: Complex Team Activity Planning

  • Plan and Resource Complex Activities
  • Assess Risks and Manage Operational Constraints

Module 15: Team Communication

  • Communicate and Clarify Activity Plans to The Team
  • Review Leadership Effectiveness Through Team Feedback

Unit 8610-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours - 6

Module 16: Workplace Risk Management

  • Evaluate Risk Management Policies and Compliance

Module 17: Risk Identification and Management

  • Conduct Risk Assessments and Propose Mitigation Strategies

Unit 8610-422: Understanding the importance of marketing for an organisation

Credit Value: 3

Guided Learning Hours: 12

Module 18: Understand the Market Within Which an Organisation Operates

  • Review the Market Focusing on Market Size, Organisation's Share, and Competitor Profile
  • Explain the Role of the Marketing Function and Activities

Module 19: Understand the Effectiveness of Marketing Within Own Organisation

  • Evaluate the Effectiveness of a Marketing Campaign
  • Make Recommendations to Improve the Effectiveness of a Marketing Campaign

Unit 8610-601: Managing Operations Research

Credit Value – 3

Guided Learning Hours - 10

Module 20: Operations Research Management

  • Define and Resolve Operational Problems Using Selected Research Methodologies

Module 21: Interpreting Research Outcomes

  • Recommend Organisational Improvements Based on Research Findings

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Who should attend this ILM Level 5 Diploma in Principles of Leadership and Management Course?

This Level 5 Diploma in Principles of Leadership and Management course is ideal for middle managers aiming to enhance their leadership skills, those transitioning into senior management roles, and professionals seeking to improve organisational performance and strategic thinking. The professionals who can benefit from attending this course include:

  • Middle Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors
  • Operations Managers
  • Aspiring Senior Managers
  • HR Managers

Prerequisites of the ILM Level 5 Diploma in Principles of Leadership and Management Course

There are no formal prerequisites to attend this Level 5 Diploma in Principles of Leadership and Management Course.

ILM Level 5 Diploma in Principles of Leadership and Management Course Overview

The ILM Level 5 Diploma in Principles of Leadership and Management is a comprehensive qualification designed for professionals looking to improve their skills set in leadership and management. This training course covers key topics such as strategic leadership, performance management, and effective decision-making.

Understanding the Principles of Leadership and Management is essential for professionals who aspire to drive change, improve team performance, and achieve organisational goals. This course is particularly valuable for Middle Managers, Team Leaders, and those looking to step into leadership roles, as it provides the foundational knowledge and skills necessary for effective management.

The 4-day training offered by The Knowledge Academy will immerse delegates in practical and theoretical insights into leadership and management. Through expert instruction and interactive sessions, delegates will gain actionable strategies and develop competencies that can be immediately applied in their professional settings.

Course Objectives

  • To understand the core principles of effective leadership and management
  • To develop strategic thinking and planning skills
  • To enhance decision-making abilities in complex situations
  • To improve communication and team management techniques
  • To foster a positive organisational culture and manage change effectively
  • To assess and manage risks in leadership and management roles

Upon completion of this Level 5 Diploma in Principles of Leadership and Management Course, delegates will be equipped with advanced leadership and management skills that will empower them to lead with confidence. They will gain the ability to drive organisational success and enhance their professional growth through improved decision-making and strategic thinking.

Show moredown

What’s included in this ILM Level 5 Diploma in Principles of Leadership and Management Course?

  • Level 5 Diploma in Principles of Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • Level 5 Diploma in Principles of Leadership and Management Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 5 Diploma in Principles of Leadership and Management Assessment Information 

  • You will complete 2000 word written assignments, one for each unit you study 
  • You will submit these online and they will be marked by your ILM tutor

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (242 hours)

ILM Level 5 NVQ Diploma in Management and Leadership Assessment

ILM Level 5 NVQ Diploma in Management and Leadership Course Outline

Total Credit Value: 53

Total Guided Learning Hours: 242 Hours

Unit 8623-500: Contribute to the Development of a Strategic Plan

Credit Value – 5

Guided Learning Hours - 31

Module 1: Understand the Principles of Strategic Planning

  • Strategic Planning Model
  • Advantages and Disadvantages of the Main Analytical Methods
  • Business Analysis Techniques Used in Strategic Plans
  • Approaches to Business Strategy

Module 2: Analyse the Factors Affecting the Development of Strategic Plans

  • PESTLE Analysis in Strategic Management
  • PESTEL and Financial Analysis
  • Political-Legal and Social Environment
  • Factors Influencing Changes in Strategic Management
  • Tools and Techniques to Apply Strategic Analysis and Planning

Module 3: Contribute to a Strategic Plan

  • Relationship Between Strategy Formulation and Strategic Planning
  • Difference Between Strategy Formulation and Strategy Implementation
  • Factors to Successful Strategic Planning
  • How to Evaluate Corporate Strategy?

Unit 8623-501: Design Business Processes

Credit Value – 5

Guided Learning Hours - 23

Module 4: Understand Techniques and Tools that Support the Design of Business Processes

  • Principles of Business Process Re-Engineering
  • Workflow Pattern
  • Workflow Patterns for Business Process Modelling
  • Usability Testing
  • Business Process Modelling Tools
  • How to Analyse and Evaluate Business Processes?

Module 5: Develop Business Processes

  • Scope for Business Process Improvement and Constraints
  • Generate Better Ideas for Your Business
  • Business Process Modelling Techniques
  • Feasibility Study
  • Areas of a Project Feasibility Study
  • Managing Tensions Between New and Existing Business Models

Module 6: Evaluate the Effectiveness of Business Processes

  • Business Process Analysis Techniques
  • Improving Business Processes
  • Business Cases, Benefits, Costs, and Impact
  • Cost-Benefit Analysis
  • Evidence-Based Practice for Effective Decision-Making

Unit 8623-502: Manage Strategic Change

Credit Value - 7

Guided Learning Hours - 25

Module 7: Understand the Management and Evaluation of Change

  • Characteristics of Change Management Models
  • Stakeholder Analysis
  • Stakeholder Mapping
  • How to Map Stakeholders?
  • Change Management for Business Continuity
  • Crisis Management and Business Continuity Planning
  • Business Continuity and Crisis Management

Module 8: Plan for Strategic Change

  • Scope Change Management
  • How to Deal with Last-Minute Scope Changes?
  • Internal and External Environments of Business
  • Internal and External Environmental Factors Affect Business
  • Ethics and Organisational Change Management
  • Organisational Change Management Strategies

Module 9: Manage Strategic Change

  • Resource Allocation
  • Resource Allocation Tips for Projects
  • Steps to Effective Organisational Change Management
  • Managing Organisational Change
  • Implement a New Strategy Without Disrupting Your Organisation
  • Ways to Proactively Manage Stakeholders
  • Strategies for Dealing with Difficult Stakeholders

Module 10: Evaluate Strategic Change

  • Measure Change Management Effectiveness
  • Step to Evaluating Change
  • Change Management Tools
  • Evidence-Based Practice for Effective Decision-Making

Unit 8623-400: Provide Leadership and Management

Credit Value - 5

Guided Learning Hours - 28

Module 11: Principles Supporting Leadership and Management

  • Leadership Theories Apply in the Workplace
  • Role of Cultural Self-Awareness in Global Leadership
  • Cultural Differences Affect Leadership Styles
  • Organisational Structure
  • Role of Stakeholder Engagement
  • Assessment of Organisational Culture Types, Leadership Styles

Module 12: Engage and Inspire Stakeholders and Colleagues

  • Behaviours and Attitudes that Show a Commitment to an Organisation’s Goals
  • Commitment to the Fulfilment of an Organisation’s Vision and the Expression of Its Values
  • Identifying and Analysing Stakeholders and Their Interests
  • Manage Stakeholder Expectations
  • Maintaining Strong Employee Morale During Difficult Times
  • Action to Secure the On-Going Commitment of Colleagues and Other Key Stakeholders

Module 13: Deliver Results

  • Planning and Resourcing Decisions That Optimise The Available Resources, Skills and Expertise
  • Techniques Whilst Delivering Targets
  • Empower Individuals to Take Responsibility for Their Decisions
  • Plans, Priorities and Resource Allocations to Meet Changing Circumstances And Priorities

Unit 8623-504: Promote Equality of Opportunity, Diversity and Inclusion

Credit Value - 5

Guided Learning Hours - 26

Module 14: Understand the Principles Underpinning Equality, Diversity and Inclusion in the Workforce

  • Equality Diversity and Inclusion in the Workplace
  • Promote Diversity, Equity, and Inclusion in the Workplace
  • Equal Opportunities and Managing Diversity Approaches
  • Ethical Conflicts in the Workplace
  • Resolving Ethical Conflicts in the Workplace
  • Business Case for Diversity in the Workplace

Module 15: Evaluate Organisational Strategies, Policies and Practices Which Address Equality, Diversity and Inclusion

  • Diversity and Inclusion Efforts that Really Work
  • Benchmarking Equality and Diversity in the Workplace
  • Functional Areas of Human Resources Management
  • Human Resource Best Practices

Module 16: Promote Equality, Diversity and Inclusion Policies and Practices

  • Communications Improve Diversity and Equality
  • Challenge Discrimination at Work

Unit 8623-507: Manage Product and/or Service Development

Credit Value - 5

Guided Learning Hours - 23

Module 17: Development of New or Improved Products or Services

  • Product Life Cycle
  • Stages of the Product Life Cycle
  • Types of Market Segmentation
  • Requirements for Effective Segmentation
  • Benefits of Market Segmentation

Module 18: Establish the Need for New or Improved Products and Services

  • Developing New Products and Services
  • Generating and Screening Ideas for New Products
  • Customer Perception
  • Ways to Find Out What Your Competitors are Doing
  • Impact of Culture on Consumer Buying Behaviour

Module 19: Manage the Development of New or Improved Products and Services

  • Set Strategic Planning Goals
  • Ways to Implement a Strategic Plan
  • Costs of New Product Development
  • Market Viability and Conduct Product Research
  • Measuring Product Success

Unit 8623-508: Manage Strategic Marketing Activities

Credit Value - 7

Guided Learning Hours - 28

Module 20: strategic management of marketing activities

  • Analyse Concepts Underpinning Strategic Marketing in Business Practice
  • Assess the Scope of Strategic Marketing Activities and How They Affect a Business
  • Relationship Between the Marketing and other Business Functions
  • Planning Principles Involved in Developing a Marketing Strategy
  • Range of Tools to Evaluate a Strategic Marketing Plan
  • Advantages and Limitations of a Range of Marketing Strategies

Module 21: Evaluate a Market

  • Existing and Potential Markets Against Agreed Strategic Criteria
  • Identify Features of Actual and Potential Offerings

Module 22: Develop a Marketing and Marketing Communications Strategy and Plan

  • Range of marketing communications frameworks
  • Marketing messages that are consistent with strategic objectives, organisational culture and values
  • Specify communications media that are likely to reach the identified target customers
  • Integrate marketing communications within operational processes

Module 23: Manage Strategic Marketing Activities

  • Product Pricing Strategies
  • Manage the implementation of marketing strategies, plans and activities
  • Monitor the Performance of Products and/or Services
  • Adapt Marketing Strategies, Plans and Activities in the light of Feedback and/or Changing Circumstances

Unit 8623-402: Develop Working Relationships with Stakeholders

Credit Value - 4

Guided Learning Hours - 20

Module 24: Understand Working Relationships with Stakeholders

  • Analyse Stakeholder Mapping Technique
  • Influencing Skills and Techniques Enhance the Relationship with Stakeholders
  • Expectation Management and Conflict Resolution Techniques Applied to Stakeholder Management
  • Advantages and Limitations of Stakeholder Consultation
  • Risks and Potential Consequences of Inadequate Stakeholder Consultation

Module 25: Determine the Scope for Collaboration with Stakeholders

  • Stakeholder Relationships
  • Roles, responsibilities, interests and concerns of stakeholders
  • Business areas that would benefit from collaboration with stakeholders
  • Scope for and limitations of collaborating with different types of stakeholder

Module 26: Develop Productive Working Relationships with Stakeholders

  • Creating Mutual Respect in Workplace Environment
  • Account of the advice provided by stakeholders
  • Minimise the potential for friction and conflict amongst stakeholders

Module 27: Evaluate Relationships with Stakeholders

  • Monitor relationships and developments with stakeholders
  • Address changes that may have an effect on stakeholder relationships
  • Improvements based on analyses of the effectiveness of stakeholder relationships

Unit 8623-403: Develop and Maintain Professional Networks

Credit Value – 3

Guided Learning Hours - 15

Module 28: Understand the Principles of Effective Networking

  • Interpersonal Networking Skills Make Leaders More Effective
  • Basis on which to choose networks to be developed
  • Role of shared agendas and conflict management in relationship-building
  • Role of the internet in business networking
  • Importance of following up leads and actions
  • Analyse ethical issues relating to networking activities

Module 29: Identify Professional Networks for Development

  • Identify potential networks for professional development from an analysis of their benefits compared with individual needs and aspirations
  • Shortlist networks for development against defined criteria
  • Benefits and limitations of joining and maintaining selected network(s)

Module 30: Maintain Professional Networks

  • Networking for Mutual Benefit
  • Promote their own skills, knowledge and competence to network members
  • Information, services or support to network members where the potential for mutual benefit has been identified
  • Managing Data Confidentiality
  • Agree guidelines for the exchange of information and resources

Unit 8623-422: Management of Customer Service Operations

Credit Value – 7

Guided Learning Hours - 23

Module 31: management of customer service operations

  • Basis for allocating resources
  • Methods to Monitor and Control Customer Service
  • Strategies needed to deliver seamless customer service
  • Techniques used to develop solutions to problems
  • Identifying and Evaluating Sources of Consumer Information
  • Range of techniques to identify patterns and trends
  • Analyse a range of possible improvements to customer service operations

Module 32: Plan Customer Service Operations

  • Customer Expectations
  • Ways to Meet Customer Expectations
  • Steps to Creating a Customer Service Strategy
  • Contingency Planning as a Necessity
  • Key Performance Indicators

Module 33: Manage Customer Service Operations

  • Allocate resources according to agreed priorities
  • Keep staff informed of developments in the customer service offer
  • Positive Work Relationships Improve Employee Wellness
  • Maintain positive working relationships amongst staff
  • Carry out monitoring activities in accordance with plans
  • Manage deviations from expected performance and service failures in accordance with contingency plans
  • Feedback from staff and customers to make improvements
  • Act within the limits of their responsibility

Module 34: Measure Customer Service Performance

  • Confirm that staff understand the vision, objectives, roles, plans, standards and procedures
  • Provide training and support that will enable staff to deliver customer service
  • Communicate to staff their roles, responsibilities and work plans in line with delivery plans

Module 35: measure customer service performance

  • Act to ensure that systems to collect agreed performance data are in place
  • Identify trends of customer behaviour and customer service performance from performance data
  • Steps of the Benchmarking Process
  • Address identified anomalies and problems
  • Identify areas for improvement within customer service

Show moredown

Who should attend this ILM Level 5 NVQ Diploma in Management and Leadership Course?

This ILM Level 5 NVQ Diploma in Management and Leadership Course is ideal for experienced managers aiming to enhance their leadership skills, aspiring leaders preparing for senior roles, and professionals seeking to formalise their management expertise with a recognised qualification. The professionals who can benefit from attending this course include:

  • Team Leaders
  • Middle Managers
  • Department Heads
  • Project Managers
  • Operations Managers
  • Supervisors
  • Business Development Managers
  • Senior Executives

Prerequisites of the ILM Level 5 NVQ Diploma in Management and Leadership Course

There are no formal prerequisites to attend this ILM Level 5 NVQ Diploma in Management and Leadership Course.   

ILM Level 5 NVQ Diploma in Management and Leadership Course Overview

The ILM Level 5 NVQ Diploma in Management and Leadership provides an in-depth understanding of the skills and knowledge required to manage and lead teams effectively in today’s dynamic business environment. As organisations strive to enhance productivity and adapt to change, strong management and leadership are critical to achieving success and fostering a positive workplace culture.

Mastering management and leadership are essential for professionals aiming to advance their careers and make a significant impact within their organisations. This qualification is particularly important for Middle Managers, Team Leaders, and aspiring senior managers who wish to refine their strategic thinking, decision-making abilities, and leadership skills.

This 4-days training by The Knowledge Academy is designed to equip delegates with practical insights and tools to excel in their roles. Through interactive sessions and expert-led discussions, delegates will explore key aspects of management and leadership, enabling them to apply best practices and drive organisational success.

Course Objectives

  • To develop a strategic understanding of management and leadership principles
  • To enhance decision-making and problem-solving abilities in a managerial context
  • To learn effective team leadership and motivation techniques
  • To understand how to manage change and drive continuous improvement
  • To apply best practices in resource management and operational planning
  • To cultivate communication and interpersonal skills are essential for leadership

Upon completion of ILM Level 5 NVQ Diploma in Management and Leadership Course, delegates will gain the skills and confidence to lead teams more effectively and contribute to their organisation's strategic objectives. They will be better prepared to handle complex managerial challenges and drive meaningful change within their workplace.

Show moredown

What’s included in this ILM Level 5 NVQ Diploma in Management and Leadership Course?

  • ILM Level 5 NVQ Diploma in Management and Leadership Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 5 NVQ Diploma in Management and Leadership Course Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 5 NVQ Diploma in Management and Leadership Assessment Information

  • You will complete 2000 word written assignments, one for each unit you study 
  • You will submit these online and they will be marked by your ILM tutor

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203 999 or Enquire.

ILM Level 5 FAQs

The Institute of Leadership and Management (ILM) is a professional body that provides a wide range of qualifications to enhance leadership and management capabilities across various levels of professionals worldwide.
The ILM Level 5 is designed to develop project and middle managers by enhancing their leadership, decision-making, and ability to drive business initiatives effectively.
Pursuing ILM Level 5 is a sound career choice for those aiming to escalate to senior management positions. It offers skills that significantly boost leadership capabilities and career progression.
All sectors, including public services, healthcare, construction, retail, and manufacturing, find ILM Level 5 Training Courses beneficial for cultivating proactive and skilled managers.
Individuals with an ILM Level 5 Qualification can expect salaries ranging from £35,000 to £65,000 in Egypt, highly dependent on the industry, role, and region.
ILM Level 5 jobs require experience in supervisory or management roles, alongside an interest in developing further strategic management and leadership skills.
Starting a career at this level involves gaining foundational management experience, pursuing relevant training, and steadily advancing through professional development and practical leadership roles.
These courses enhance leadership qualities, strategic thinking, and management skills, positioning individuals for senior management roles and increasing their effectiveness and versatility within organisations.
Yes, these courses are professionally accredited, providing internationally recognised qualifications that underscore the credibility and skills of the learners.
Delegates often advance to senior management roles, including operations manager, divisional manager, and various strategic leadership positions within diverse organisations.
This course is ideal for existing managers, those transitioning into mid-level managerial positions, and professionals seeking to enhance their strategic management and leadership skills.
The prerequisites of each ILM Course vary. Please refer to our course pages for specific information.
Strong communication, problem-solving, strategic thinking, and the ability to lead teams and manage projects are essential for success in ILM Level 5 Training Courses.
This course equips professionals with advanced leadership tools and strategic insights, fostering career growth into senior management roles and enhancing overall business acumen.
Topics include advanced leadership techniques, strategic planning, change management, financial performance analysis, and developing high-performance teams.
These courses take 2 to 4 days to complete during which delegates participate in intensive learning sessions that cover various course topics.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
Upon successfully completing all course requirements, delegates will receive an accredited certification in Leadership and Management at Level 5 from ILM.
The Knowledge Academy in Egypt is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ILM Level 5 Certification Course.
Please see our ILM Level 5 courses available in Egypt
The Knowledge Academy is the Leading global training provider for ILM Level 5.
The training fees for ILM Level 5 in Egypt starts from $4995
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