ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Outline
Module 1: Introduction to the CAI Practices
- Processes and Value Streams of the Collaborate, Assure and Improve Practices
- Information is Exchanged Between the Collaborate, Assure and Improve Practices
Module 2: Introduction to Relationship Management
- Key Concepts of the Relationship Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 3: Introduction to Supplier Management
- Key Concepts of the Supplier Management Practice
- Purpose
- Practice Success Factors and Key Metrics
- Key Terms or Concepts
Module 4: Introduction to Service Level Management
- Key Concepts of the Service Level Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 5: Introduction to Continual Improvement
- Key Concepts of the Continual Improvement Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 6: Introduction to Information Security Management
- Key Concepts of the Information Security Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Who Should Attend ITIL® 4 Specialist Collaborate, Assure and Improve Training?
This ITIL® 4 Specialist Collaborate, Assure and Improve Training is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:
- IT Service Managers.
- Quality Assurance Managers.
- Change Managers
- IT Operations Managers.
- Process Improvement Consultants.
- Service Desk Managers.
- IT Project Managers.
- Business Relationship Managers.
Prerequisites for ITIL® 4 Specialist Collaborate, Assure and Improve Training
There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview
ITIL® 4 Specialist Collaborate, Assure and Improve module offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement. Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations. This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction. Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams. This certification training opens doors to career advancement opportunities in the ITIL® and IT service management fields, positioning individuals for leadership roles in service improvement initiatives.
In this 3-day's ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.
Course Objectives
- To comprehend and apply key concepts of relationship management practice.
- To identify and utilise success factors, metrics in relationship management.
- To gain expertise in supplier management for enhancing external partnerships.
- To adeptly negotiate and manage service levels for optimum performance.
- To adopt and implement continual improvement strategies for service enhancements.
- To safeguard information security and ensure comprehensive data integrity management.
After attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.
What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training?
- ITIL® 4 Specialist Collaborate, Assure and Improve Training Examination.
- World-Class Training from Experienced ITIL® Instructors.
- ITIL® 4 Specialist Collaborate, Assure and Improve Training Certificate.
- Digital Delegate Pack.
ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information
The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.
- Question Type: Multiple-Choice
- Total Questions: 60
- Total Marks: 60 Marks
- Pass Marks: 65%, or 39/60 Marks
- Duration: 90 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist Collaborate, Assure and Improve Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure and Improve Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure and Improve Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist Collaborate, Assure and Improve Training Course sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Specialist Collaborate, Assure and Improve Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Specialist Collaborate, Assure and Improve Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course FAQs
The Knowledge Academy will provide support via phone & email prior to attending, during and after the course.
This course is 3 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Specialist Collaborate, Assure and Improve Training Coursein Spain starts from €2295
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist Collaborate, Assure and Improve Training Course.
Please see our ITIL® Certification Training courses available in Spain
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Related courses
Back to course information
ITIL 4 Practice Manager: Collaborate, Assure and Improve Bundle
Save upto 25%Included courses:
ITIL® 4 Foundation Certification Course€1895
ITIL® 4 Specialist: Create Deliver and Support Certification€2295
Total without package: €4190
Package price: €3195 (Save €995)
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