ITIL Manual: A Practical Guide to IT Service Management

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The Knowledge Academy 08 July 2024

Discover the essentials of IT service management with our free eBook, "ITIL Manual: A Practical Guide to IT Service Management." Learn to implement ITIL processes effectively and enhance your organisation's IT capabilities.

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ITIL Manual: A Practical Guide to IT Service Management

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Our eBook offers a detailed guide to mastering ITIL principles and practices. From preparation to implementation, gain the insights needed to align your IT services with business needs and achieve operational efficiency.

What’s Included:

Detailed explanation of What is ITIL?
Practical steps for preparing and implementing ITIL processes
Strategies for continual service improvement and post-implementation review

Created By

The Knowledge Academy

No. of Pages

Last Updated

28 Oct 2024

No. of Downloads

1478

About the eBook

The "ITIL Manual: A Practical Guide to IT Service Management" is designed to provide a thorough understanding of ITIL principles and practices. Whether you're preparing for ITIL implementation or looking to refine your existing processes, this eBook offers valuable insights and practical steps to help you succeed.

By following the guidelines and best practices outlined in this manual, you can improve your IT service delivery, enhance customer satisfaction, and achieve long-term operational efficiency. This guide is an essential resource for any organisation looking to optimise their IT service management.

About Us

The Knowledge Academy is committed to delivering high-quality educational resources and training courses. Our ITIL® 4 Practitioner: Service Request Management Certification equips professionals with the knowledge and skills needed to excel in IT service management. In addition to our comprehensive training courses, we offer a range of free online resources, including blogs, eBooks, tutorials, news, career tips, webinars, and videos, to support continuous learning and professional development.

Summary of the eBook

Comprehensive overview of ITIL principles and best practices
Practical guidance on preparing for and implementing ITIL processes
Insights into service strategy, design, transition, operation, and improvement
Strategies for conducting effective post-implementation reviews
Tips for aligning IT services with business needs to achieve greater efficiency

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Date

ITIL® 4 Foundation Certification Course

Mon 6th Jan 2025

ITIL Manual: A Practical Guide to IT Service Management

Training Outcomes Within Your Budget!

About the eBook

About Us

Summary of the eBook

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Upcoming IT Service Management Resources Batches & Dates

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