Digital CRM Masterclass | Digital Marketing Course in Addis Ababa

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Digital CRM Masterclass

Addis Ababa

Attain the basic knowledge of Digital CRM and its importance
Gain knowledge of successful E-CRM strategy with our Digital CRM Course
Learn customer value management and customer identity management

Dates & Prices Dates & Prices

Course information

Digital CRM Course Outline

Module 1: Fundamentals

Introduction to CRM
Introduction to Digital Marketing
Definition of Digital CRM
Significance of Digital CRM in Business

Module 2: Strategy for E-CRM in E-mail Marketing

Introduction to E-mail Marketing
Benefits of a Successful E-CRM Strategy
How to Meet Customer Expectations?
Measurement of CRM Activities

Module 3: Appropriate E-CRM Agencies and Suppliers

How to Choose the Right Platform?
Interaction Consistency
Deep Dive-Moments that Matter

Module 4: Customer Identity and Data Management

Primary Purpose of Customer Identity Management
Data-Driven Decision-Making

Module 5: Customer Value Management

Introduction
Customer Lifetime Value
Customer Referral Value
Customer Influencer Value
Customer Knowledge Value
Balancing the Right Amount of Interaction

Module 6: CRM Operating Model

Introduction
Customer-Centric Processes
Master Data Management and Governance
Technology

Who should attend this Digital CRM Course?

The Digital CRM Course is designed for professionals and individuals who are seeking to enhance their understanding and skills in the realm of Customer Relationship Management (CRM). This course can benefit a wide range of professionals, including:

Marketing Professionals
Sales Representatives
Customer Service Experts
Business Owners and Entrepreneurs
Digital Strategists
Data Analysts
Marketing Managers

Prerequisites of the Digital CRM Course

There are no formal prerequisites for this Digital CRM Course.

Digital CRM Course Overview

Customer Relationship Management (CRM) has long been at the heart of business success. However, as the digital age advances, so does the complexity and potential of CRM. The course by The Knowledge Academy delves deep into the nuances of leveraging CRM in a digital-first world, ensuring businesses can effectively manage customer interactions across diverse online platforms.

In today's interconnected world, understanding the intricacies of Digital CRM is not just a luxury but a necessity. It plays a key role in tailoring customer experiences, ensuring loyalty, and driving revenue. Professionals such as Digital Marketing Managers, Customer Relations Executives, E-commerce Specialists, and Business Strategists should aim to master digital CRM to ensure they're harnessing its full potential and offering unparalleled customer service.

The intensive 1-day Digital CRM Course by the Knowledge Academy, will equip delegates with the insights, tools, and best practices essential for digital CRM excellence. Furthermore, this Digital Marketing Certification Course will not only sharpen their existing skills but will also introduce them to pioneering techniques in the realm of digital CRM.

Course Objectives

To comprehend the core principles and evolution of Digital CRM
To master tools and platforms optimising Customer Relationship Management
To strategise personalised campaigns enhancing customer engagement
To evaluate CRM metrics and analytics for informed decision-making
To integrate CRM with other digital channels for a cohesive strategy

After completing the Digital CRM Course, delegates will possess the expertise needed to excel in Digital Marketing roles. They will be equipped to implement advanced CRM strategies, drive customer-centric marketing campaigns, and contribute to their organisation's growth. This course opens up new career opportunities and is a valuable asset for anyone seeking success on Digital Marketing Courses.

What’s included in this Digital CRM Course?

World-Class Training Sessions from Experienced Instructors
Digital CRM Certificate
Digital Delegate Pack

Why choose us

Our Addis Ababa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Addis Ababa is the capital city of Ethiopia and the largest city in the country. It has an estimated population of around 3.4 million people living in the city.

The unemployment rate in Ethiopia went down between 2012 and 2014. In this period it went from 17.5 percent to 17.4 percent of the work force who were unemployed. The highest rate of unemployment the country has ever seen was in 1999 when it reached around 26.4 percent. The country’s record low is 17.4 percent in 2014.

Addis Ababa is home to the Addis Ababa University that was founded in 1950. It has a number of notable alumni that include the former Prime Minister of Ethiopia Melles Zenawi, the President of Eritrea Isaias Afwerki and the judge and first woman opposition political leader Birtukan Mideksa.

Address

Kazanchis Business District
Kirkos Subcity Kebele 17/18
Addis Ababa
Ethiopia

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Digital CRM Masterclass | Digital Marketing Course in Addis Ababa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Digital CRM Masterclass | Digital Marketing Course in Addis Ababa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Digital CRM Masterclass | Digital Marketing Course in Addis Ababa. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Digital CRM Masterclass | Digital Marketing Course in Addis Ababa sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Digital CRM Masterclass | Digital Marketing Course in Addis Ababa FAQs

What is Digital CRM?

Digital customer relationship management involves the usage of Internet communication methods and technology to improve consumer relationship management and customer experience management programs.

What are the prerequisites of the Digital CRM Certification?

There are no formal prerequisites for this course.

Who should attend this Digital CRM Training Course?

This course is designed for everyone who wants to attain the knowledge of planning, executing and analysing the strategies of CRM in an organisation.

Do you offer support for the course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in the Digital CRM Certification?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this Digital CRM Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the Copywriting Course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

Will there be an exam at the end of the Digital CRM Training Course?

No, there is no formal exam at the end of this course. However, delegates are assessed through practical exercises and activities throughout the training to ensure they understand and can apply the concepts effectively.

What career opportunities are available after the completion of my Digital CRM Training Course?

After the completion of the Digital CRM Training Course, you can avail for career opportunities in the field of Marketing Specialist, Sales Specialist, Service Specialist, or CRM Community Specialist.

What job roles can benefit from completing this Digital CRM Certification?

This course can benefit a wide range of professionals like Marketing Professionals, Sales Representatives, Customer Service Experts, Business Owners and Entrepreneurs, Digital Strategists, Data Analysts, Marketing Managers

How does this course help in growing my business?

Digital CRM training enhances your skills to effectively manage customer relationships, streamline processes, and enhance customer engagement. This leads to improved sales, customer retention, and overall business growth, giving you a competitive edge.

Why choose The Knowledge Academy in Addis Ababa over others?

The Knowledge Academy in Addis Ababa stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Digital CRM Masterclass in Addis Ababa?

The training fees for Digital CRM Masterclassin Addis Ababa starts from $1295

Which is the best training institute/provider of Digital CRM Masterclass in Addis Ababa?

The Knowledge Academy is the Leading global training provider for Digital CRM Masterclass.

What are the best Digital Marketing Courses courses in Addis Ababa?

Please see our Digital Marketing Courses courses available in Addis Ababa

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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