Customer Service Skills | Exceptional Customer Service Training in Addis Ababa

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Exceptional Customer Service Training

Addis Ababa

Learn the importance of empathy and emotional intelligence in customer service
Acquire skills in identifying and resolving customer issues with our Customer Service
Learn strategies for handling customer conflicts and challenging situations

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Addis Ababa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Addis Ababa is the capital city of Ethiopia and the largest city in the country. It has an estimated population of around 3.4 million people living in the city.

The unemployment rate in Ethiopia went down between 2012 and 2014. In this period it went from 17.5 percent to 17.4 percent of the work force who were unemployed. The highest rate of unemployment the country has ever seen was in 1999 when it reached around 26.4 percent. The country’s record low is 17.4 percent in 2014.

Addis Ababa is home to the Addis Ababa University that was founded in 1950. It has a number of notable alumni that include the former Prime Minister of Ethiopia Melles Zenawi, the President of Eritrea Isaias Afwerki and the judge and first woman opposition political leader Birtukan Mideksa.

Address

Kazanchis Business District
Kirkos Subcity Kebele 17/18
Addis Ababa
Ethiopia

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Addis Ababa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Addis Ababa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Addis Ababa. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Service Skills | Exceptional Customer Service Training in Addis Ababa sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Very Deeply familiar with corporate life which helps us to interact in the training session more proactively.

Pritam Singh

I would recommend our trainer to a colleague as she was able to tailor our training around our unique needs as an organization.

Andrew Newman

Very engaging. Good people skills. Understands our issues and helped provide solutions to questions we asked.

Maria Miersma

Customer Service Skills | Exceptional Customer Service Training in Addis Ababa FAQs

What does the term Exceptional Customer Service mean?

Exceptional Customer Service refers to going beyond basic customer support to create a positive and memorable experience. It involves understanding customer needs, providing prompt solutions, and ensuring customers feel valued and satisfied with the service.

What are the five advantages of Customer Service?

The key advantages of excellent Customer Service include increased customer loyalty, positive word-of-mouth marketing, improved brand reputation, higher customer retention rates, and competitive differentiation. It helps businesses stand out and fosters long-term customer relationships.

What are the objectives of this Customer Service Training?

The primary objectives of this course include improving communication skills, learning how to handle challenging customer interactions, enhancing problem-solving abilities, and ensuring customer satisfaction. The training focuses on equipping professionals with the tools and techniques necessary to deliver exceptional service.

Is pursuing a career in Customer Service a favourable option?

Yes, pursuing a career in Customer Service can be rewarding. It offers diverse job opportunities, skill development, and career progression. With companies increasingly focusing on customer experience, demand for skilled Customer Service Professionals is growing across various industries.

What skills are obtained from attending this Exceptional Customer Service Training?

Delegates gain critical skills such as active listening, conflict resolution, empathy, time management, and effective communication. These skills are essential for handling customer inquiries professionally and delivering outstanding service that exceeds customer expectations.

Are there any prerequisites for this Customer Service Certification Training?

There are no formal prerequisites for taking this training, making it accessible to professionals from various backgrounds. A basic understanding of Customer Service principles and experience in customer-facing roles may be beneficial but is not required.

What is the duration of this Exceptional Customer Service Course?

The duration of this Exceptional Customer Service Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.

What is included in this Customer Service Course?

This Customer Service Training Course includes study materials, interactive exercises, time management tools, real-life scenarios, and access to online resources to help delegates apply what they learn in their daily lives.

Will I receive a certification upon completing this Customer Service Training Certification?

Yes, delegates will receive a certification upon successfully completing the course. This certification validates your ability to deliver exceptional Customer Service and can enhance your professional credentials in customer-facing roles.

What will I learn in the Customer Service Training Course?

You will learn how to manage customer inquiries, handle complaints effectively, improve your communication skills, and build strong customer relationships. The course also focuses on strategies to exceed customer expectations and ensure customer satisfaction.

Why choose The Knowledge Academy in Addis Ababa over others?

The Knowledge Academy in Addis Ababa offers globally recognised training, experienced instructors, and flexible learning options. Choosing us ensures access to high-quality, accredited courses tailored to meet industry demands, helping you advance your Customer Service skills efficiently.

Who should attend this Exceptional Customer Service Course?

This course is designed for Customer Service Representatives, Support Staff, Team Leaders, and Managers. It’s also suitable for professionals from any industry who want to improve their customer interaction and service delivery skills.

Do you offer 24/7 support for the Exceptional Customer Service Course?

Yes, 24/7 support is available to assist delegates with any technical issues or course-related queries during the training period. This ensures a smooth and accessible learning experience for everyone.

Do I need any prior experience to take this online Exceptional Customer Service Training?

No prior experience is required to take this training course. It is suitable for both beginners and experienced professionals looking to improve their customer service skills and deliver better customer experiences.

What are the benefits of this Exceptional Customer Service Certification Course?

Benefits of this course include enhanced career prospects, improved communication and problem-solving skills, and a certification that verifies your ability to provide outstanding Customer Service. It also boosts confidence in handling difficult customer situations effectively.

Do you provide self-paced Exceptional Customer Service Certification Training?

Yes, self-paced training options are available, allowing delegates to complete the course at their convenience. This flexible approach caters to busy professionals who want to enhance their skills without schedule constraints.

Do you provide corporate training for this Exceptional Customer Service Online Course?

Yes, corporate training is offered for organisations that want to improve their team’s Customer Service capabilities. This training can be tailored to meet specific business needs and delivered either online or on-site.

Who should I contact if I am unable to access my online training?

Should you encounter any difficulties accessing the Exceptional Customer Service Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.

What are the difficulty levels for this Exceptional Customer Service Course?

The course is designed to accommodate various experience levels, from beginners to advanced delegates. It starts with fundamental principles and gradually progresses to more complex Customer Service strategies, making it accessible to all skill levels.

What is the cost/training fees for Exceptional Customer Service Training in Addis Ababa?

The training fees for Exceptional Customer Service Trainingin Addis Ababa starts from $1295

Which is the best training institute/provider of Exceptional Customer Service Training in Addis Ababa?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in Addis Ababa?

Please see our Personal Development Courses courses available in Addis Ababa

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water