Course information

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

  • Types of Stakeholder
  • Stakeholder Analysis and Prioritisation
  • Stakeholder Planning and Monitoring
  • Stakeholder Perspectives

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Active Listening
  • Listening Behaviours

Module 3: Working with Stakeholder Groups

  • Group Development Process
  • Learning Styles

Module 4: Facilitated Workshops

  • Benefits of Facilitated Workshops
  • Roles in a Facilitated Workshop
  • Stages of a Facilitated Workshop
  • Facilitated Workshop Planning
  • Running a Facilitated Workshop
  • Facilitation Techniques

Module 5: Rapport

  • Nature of Rapport
  • Mehrabian’s Elements in Communication
  • Techniques for Creating and Sustaining Rapport
  • Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

  • Creative Problem-solving Process 
  • Barriers to Creativity
  • Techniques for Generating Ideas 
  • Managing the Creative Thinking Process Using de Bono’s Six Hats 

Module 7: Managing Expectations

  • Categories of Expectations 
  • Sources of Expectations
  • Process for Managing Expectations  

Module 8: Negotiating with Stakeholders

  • GETTING TO YES Approach
  • BATNA
  • Integrative and Distributive Negotiation 

Module 9: Managing Conflict

  • Roots of Conflict – Goals, Judgements, Values 
  • Options for Conflict Resolution
  • Thomas-Kilmann Conflict MODE Instrument 

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Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This BCS Professional Certificate in Stakeholder Engagement Training Course is ideal for professionals who are keen to enhance their ability to manage and engage effectively with stakeholders in a variety of settings. It is particularly beneficial for:

  • Project Managers
  • Communication Officers
  • Change Managers
  • Business Analysts
  • HR Professionals
  • Public Relations
  • Senior Executives

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

Stakeholder engagement is a crucial aspect of any successful project, ensuring that all parties involved are aligned, informed, and working towards a common goal. This course provides an in-depth understanding of stakeholder dynamics, equipping delegates with the skills necessary to effectively engage and manage stakeholders in various contexts, whether in project management, business analysis, or any organisational change initiatives.

Proficiency in Stakeholder Engagement is vital for professionals who aim to lead projects to success, minimise conflicts, and foster collaboration across teams. This skill is particularly essential for Project Managers, Business Analysts, Change Managers, and anyone involved in decision-making processes within their organisation. Mastery of stakeholder engagement can significantly enhance a professional's ability to drive projects forward, ensuring that all voices are heard and considered.

This intensive 2-day training equips delegates with practical tools and techniques to engage stakeholders effectively. Through interactive sessions, delegates will learn how to identify and analyse stakeholders, manage expectations, and communicate effectively with diverse groups. The course also covers strategies for overcoming challenges in stakeholder management, ensuring that delegates leave with actionable insights that can be immediately applied in their roles.

Course Objectives

  • To identify and analyse different types of stakeholders effectively
  • To apply appropriate communication strategies for diverse groups
  • To plan and conduct facilitated workshops for stakeholder engagement
  • To develop techniques for building and sustaining rapport
  • To employ creative problem-solving and conflict management strategies
  • To understand and navigate the complexities of negotiating with stakeholders

After completing this training, delegates will be well-equipped to engage stakeholders in a manner that ensures mutual understanding and cooperation. They will be proficient in using structured approaches to analyse and prioritise stakeholder needs and expectations.

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What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

  • BCS Professional Certificate in Stakeholder Engagement Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Stakeholder Engagement Certificate.
  • Digital Delegate Pack.

BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Accra venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

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To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Accra is the capital city of Ghana and is the biggest city in the country. It has an estimated population of 2.2 million people. The official language of Ghana is English. The unemployment rate in Ghana decreased between 2012 and 2013 form 5.9 percent to 5.2 percent. This is a record low for the country. The basic education programme in Accra goes up tot Junior high School. There were roughly 65,000 pupils enrolled in Accra as of 2001, which is only half of the school aged pupils in the city. In 2010 this had risen to 95% of the school age children. The University of Ghana is located just outside of the city. This is the oldest university in the country as well as being the largest with 40,000 pupils enrolled here. The original emphasis was on liberal arts and science but this has since been revised to include more technological subjects.

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Address

One Airport Square
Accra Ghana
Accra
23301

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led BCS Professional Certificate In Stakeholder Engagement Training in Accra. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Accra, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Accra. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led BCS Professional Certificate In Stakeholder Engagement Training in Accra sessions.

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Small class sizes

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

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Team building opportunity

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BCS Professional Certificate In Stakeholder Engagement Training in Accra FAQs

Please arrive at the venue at 8:45am.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [ 2 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for BCS Professional Certificate in Stakeholder Engagement Trainingin Accra starts from $2995
The Knowledge Academy is the Leading global training provider for BCS Professional Certificate in Stakeholder Engagement Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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