Agile Training | Certified Agile IT Service Manager in Hong Kong

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Agile IT Service Management Training

Certified Agile IT Service Manager (CAITSM)

Hong Kong

Includes course materials, CAITSM examination, & a completion certificate.
Certified Agile IT Service Management is delivered by experienced trainers.
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Course information

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

Defining Agile
- Agile
- Agile Vs Waterfall Model
- Agile Values
- Agile Manifesto
- Agile Umbrella
- Characteristics of Agile
- Agile Lifecycle
Agile Methods and Practices
Benefits of Agile IT Service Management
Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

Lean
- Core Concept of Lean Thinking
Kanban
- Graphical Representation of Kanban
DevOps
- DevOps: A Perspective
- Need for DevOps
ITSM
- Introduction to ITSM
- Representation of ITSM
- Key Concept and ITSM Framework
- ITSM in Agile
Scrum
- Define and Uses of Scrum
- Brief Look at Scrum

Module 3: Service Management Framework

Service Life Cycle
Components of Service Life Cycle
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
Agile Process Design
- Diagram of Agile Process Design
- Description
- Challenges Faced While Working with Waterfall Model
- Agile Approach to Process Design
- Adaptive Approach is Promoted by Agile Process Design
- Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
- Minimum Viable Process (MVP)
- Agile Process Improvement

Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

IT Service Managers
Agile Coaches
IT Service Delivery Managers
IT Leaders and Executives
IT Project Managers
Scrum Masters
Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

To understand the principles and values of Agile in IT service management
To apply Agile methodologies to enhance IT service delivery
To foster collaboration and communication within IT service teams
To optimise workflows and adapt to changing business requirements
To implement Agile practices for improved customer satisfaction
To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

Certified Agile IT Service Manager (CAITSM) Examination
World-Class Training Sessions from Experienced Instructors
Certified Agile IT Service Manager (CAITSM) Certificate
Digital Delegate Pack

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Agile Training | Certified Agile IT Service Manager in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Good course Craig very friendly and knows his stuff and also very encouraging

Katherine Burke

Agile Training | Certified Agile IT Service Manager in Hong Kong FAQs

What does the course include?

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.

Does the course include an exam?

Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.

What will be the experience of my instructor?

Your instructor will be an IT service management expert with years of experience with using Agile methodologies.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Certified Agile IT Service Manager (CAITSM) in Hong Kong?

The training fees for Certified Agile IT Service Manager (CAITSM)in Hong Kong starts from HKD13095

Which is the best training institute/provider of Certified Agile IT Service Manager (CAITSM) in Hong Kong?

The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).

What are the best Agile IT Service Management Training courses in Hong Kong?

Please see our Agile IT Service Management Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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